Transcript search / Frontier Communications Parent, Inc. / "Customer Satisfaction"

FYBR

Earnings call transcript

NASDAQ

2024 Q1

3 May 24

. Thirdly, we've improved our customer service. 75% of our customer interactions are now digital, driving greater customer satisfaction as reflected in our

FYBR

Earnings call transcript

NASDAQ

2023 Q4

23 Feb 24

, churn is down to near record levels and MPS has skyrocketed. And we are now the industry leader in fiber broadband customer satisfaction as measured

FYBR

Earnings call transcript

NASDAQ

2023 Q1

5 May 23

higher customer satisfaction and that everything gets better with speed. As the first provider to launch network wide, 5 gig symmetrical fiber

FYBR

Earnings call transcript

NASDAQ

2021 Q4

23 Feb 22

, automated and simplified our SMS and email communication and introduced a whole range of customer self help tools, which have increased customer satisfaction, whilst

FYBR

Earnings call transcript

NASDAQ

2021 Q3

3 Nov 21

the total base of customers. So early churn is an important metric that we track internally to measure customer satisfaction, particularly as we