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quarter in first were our prior the X.X% to results, line with we results XXXX revenue over Turning expectations. growth quarter. The achieved our year’s
post-COVID is I activity. the this shelter-in-place orders, more in everyone call, metrics begin specific focusing will and recent the market move events April on recent I on comments therefore general to with I be is Although will and interested markets. believe QX
of and expectations of the both orderly impacting my assumptions unprecedented, reduction the economy generally future such numerous shelter-in-place new demand, a is and an market entering of numerous, conditions future, the with variables situation market commentary orders this the relies in As as relaxation in a supply supply restart the way. positive on the and on key near
price the were transactions stabilized April disrupted. at free certain economic at prior XXXX weeks year’s Rental to the losing X.X% X are declined are rental X.X%, rents Currently, is while bid/ask X rent, period. the gap occurring for is a other same-store up in to between compared rental occupancy properties year-over-year financial occupancy. while the market. transactions market properties, properties There disproportionately offering approximately
our outlying of the the market X weeks where to market Historically, leasing demand, located. I months. the people from free and We move enter back to in I during as periods moving to are core out the incentives, currently will our we June requirements in play leasing reduced areas includes pricing the coming various to portfolio same rent. advantage the expect summer taking equilibrium expect which of is the and offering relaxed portfolio are shelter-in-place dynamics has from benefited season. lower areas X
of at portfolio week time. in and first that leasing Looking have post each shelter-in-place, since bottomed April week operations applications the our increased
related occupancy X.X% same-store half from of dramatically. April breaks. decline have Roughly This leasing velocity. March. occupancy in last in reduced week, Our we was was The decreased financial seen to due remainder COVID-XX-related lease increase to activity the
prior and XX% shock the over Our The to is the appears our tours to increased moving market over, XX%, average. be increased initial now period X-week and equilibrium. applications
on will April Now of basis XXXX. we our X% to a cash quarter total basis to first full in delinquencies, in portfolio points the for was turn compared April XX delinquencies
immediately situations, crisis team apparent and became this them we on them identifying our more firm residents financial response a to ground. in magnitude understanding As resources to back engage acted in form with of partnering March, them with to the for get resident to their
representing online assistance. in of XX% S-XX, noted those financially request our of form X,XXX portfolio, impacted rent April had As April, and paid they tenants, residents confirming in total requesting X.X% been approximately that completed COVID-XX in our by full. their
rent their XX% to pay of Another XX% were XX% and a payment made rent. partial averaging about their April unable
Residents relates and residents are have delinquent, and delinquency. company life the which retail representing potentially portfolio in impacted they beverage points healthcare, to massage the basis industry; X% personal and our contact out requested in and residents to move move unable Of and to construction each with financially avoid business services, services. beautician of future and XX% the them. XX food X.X% we each immediately, and been enabling allowed, professional we in residents were services; the to COVID-XX, X% which fitness, were our who or stated by transportation, their to forward of
attempting those it delinquency impacted properties than of were disproportionate payments. to randomly as impacted highly and/or the compete with market at the aggressively dislocation. located delinquency as level some in occupancy. is who root increase partial new the are selected to to However, buildings within at had new virtual Certain a have offering market be ones would respect believe concessions. compare of the Interestingly, aggressively this impact the are property cause world sales lease-ups I large likely fairly to I substantially struggling to the others. more them variations. well occupancy Owners this made
has Mike as financial we have expenses, to mentioned, guidance. On withdrawn our
be expense mandates. usage will higher to related considerations. I Utility and to However, the expenses note want shelter-in-place due some
protective as to personal new and well In equipment cost increase due addition, expenses cleaning as ongoing significant related labor a cleaning in to protocols. we increased expect supplies related
protect stopped performing to employees we orders Finally, non-emergency in and occupied work our units. residents, have
to resources issues. We many have of their other own them provided and fix residents with self-help videos help
change. as However, we work there pent-up will expect level some of conditions that orders be
this related strategy to well we and rapid vision on operating Moving executing into in new this have positioned that technology been our environment, us operating strategy going change. our
lead video requires enabled social smooth the related as distancing The We working rapidly Our completing implementation the orders cloud-first presence, made a tours of our the months stay-at-home shaving information other as similar while for to maintenance rapidly strategy X system digital original and of transformation, sales rollout our environment on app to fully X.X were remained implemented. We digital relatively as tours. new technology-enabled accelerate mobile decision operating initiatives, early other several XX including X.X, management a and tours, solid transitioning smartphones operational from transition self-help FaceTime to the home. our maps, well videos and off plans.
positioned we As well for new the restrictions relaxed, environment. are are this
forward market maximizing strategy occupancy going and operating balance will Our rents, revenue.
operate a will we at years. the We occupancy likely past have lower than several over
unit We technology will explaining by where particular virtual continue various is and using either the on a and on is platform site of associate and to live combination of and our tours answering is social sales amenity. consistent protocols benefits site touring live associate and with leverage prospect the the video our questions operate features sales or and a phone, via distancing resident the tours,
digital for we agents lock and access be site we enable smart units the certain, well eliminating weeks this provide for emerging very the are are self-tours, for challenge us stronger vacant prepared to to These on future. entry but provide were challenging to from need thus Our to systems for access.
same-store the in in in basis April, X.X%, same-store period. market, XX markets, were to in markets, XXXX year-over-year our financial declined In portfolio X.X%, delinquency lowest up Delinquency economic occupancy was year’s the lower. technology-driven compared same-store were Seattle prior to the April Seattle Turning northern our the our points portfolio. rents while
economic up were were same basis the Area same-store the XX Bay Area, period XXXX occupancy financial for Moving Bay year-over-year to April declined the X.X%. while points, rents Delinquencies in California, Northern in X.X%.
as Our of Clara our Contra Area since delinquency Bay and had Mateo March, submarket at Park Alameda, in market, as marketplace. Station was at late Costa were and and X.X%, which rest County had result the Folsom, respectively. the challenges very the well XXX Midtown, activity of Santa lowest reduced the X%, both demand X.X% while lease-ups, the Consistent Mylo County Patina Green, X.X%, little San construction the X with
California overall at was Southern delinquency delinquency Southern Orange were was had same-store in L.A. San April higher X.X%. Ventura South, delinquency XXXX, year-over-year period, was at occupancy X.X%, and and rents County financial same California Continuing delinquency X.X% declined portfolio our while Diego In X.X%, region County in economic a the X.X%. up X.X% and our X.X%. respectively. same-store
hardest-hit XX.X%, Woodland at and respectively. and Hills CBD L.A. Our submarkets were the XX.X%
portfolio’s physical occupancy of XX.X%, XX was As is our our X.X%. April availability same-store out and XX, days
Angela Thank you. And I will now turn the call over to our Kleiman. CFO,