CSG Systems International 8K reports FOURTH Quarter AND FULL YEAR 2023 RESULTS | CSGS 7 Feb 24

FOR IMMEDIATE RELEASE

PRESS RELEASE

CSG Systems INTERNATIONAL reports

FOURTH Quarter AND FULL YEAR 2023 RESULTS

Achieved or Exceeded All 2023 Financial Guidance Targets

2023 Organic Revenue Grew 7.3% YoY; CSG’s Best Annual Results in Nearly Two Decades

Dividend Payout Increased 7% in 2024; Marks 11th Consecutive Year of Increased Payout

Returned Over $150 Million to Shareholders in 2023 including $117 Million of Share Repurchases

Q4 Operating Cash Flow of $80 Million with Record Quarterly Non-GAAP Free Cash Flow of $74 Million

DENVER--(February 7, 2024) — CSG (NASDAQ: CSGS) today reported results for the quarter and year ended December 31, 2023.

Financial Results:

Fourth quarter 2023 financial results:

•

Total revenue was $297.3 million.

•

GAAP operating income was $24.7 million, or an operating margin of 8.3%, and non-GAAP operating income was $44.1 million, or a non-GAAP adjusted operating margin of 16.1%.

•

GAAP earnings per diluted share (EPS) was $0.44 and non-GAAP EPS was $0.92.

•

Cash flows from operations were $79.5 million, with non-GAAP free cash flow of $74.5 million.

Full year 2023 financial results:

•

Total revenue was $1.17 billion.

•

GAAP operating income was $123.9 million, or an operating margin of 10.6%, and non-GAAP operating income was $185.7 million, or a non-GAAP adjusted operating margin of 17.2%.

•

GAAP EPS was $2.20 and non-GAAP EPS was $3.69.

•

Cash flows from operations were $131.9 million, with non-GAAP free cash flow of $103.9 million.

CSG Systems International, Inc.

February 7, 2024

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Shareholder Returns:

•

In November 2023, CSG declared its quarterly cash dividend of $0.28 per share of common stock, or a total of approximately $8 million, to shareholders, bringing total 2023 dividends to approximately $34 million.

•

In January 2024, CSG’s Board of Directors approved a 7% increase in CSG’s cash dividend, with quarterly payments of $0.30 per share of common stock to be paid in March 2024.

•

During the fourth quarter and full year 2023, CSG repurchased under its stock repurchase program, approximately 196,000 shares of its common stock for approximately $10 million and approximately 2,188,000 shares of its common stock for approximately $117 million, respectively.

“Team CSG had a record-setting 2023 as we delivered excellent financial results across the board highlighted by 7.3% year-over-year organic revenue growth, our strongest annual result in nearly two decades,” said Brian Shepherd, President and Chief Executive Officer of CSG. “Additionally, we delivered strong profitability and cash flow generation as our non-GAAP adjusted operating margin improved from 16.6% in 2022 to 17.2% in 2023, while generating $104 million in non-GAAP free cash flow. Plus, we continue to return capital to shareholders in the form of buybacks and dividends, having delivered over $150 million in shareholder remuneration in 2023. On this note, we are pleased to announce our 11th consecutive year of increasing dividend payout in 2024. Looking forward, we anticipate mid-single-digit organic revenue growth, resulting in revenue between $1.2 and $1.24 billion in 2024 with non-GAAP adjusted operating margins in the range of 17.0% to 17.4%.”

Financial Overview (unaudited)

(in thousands, except per share amounts and percentages):


	Quarter Ended December 31,									Year Ended December 31,
							Percent									Percent
	2023			2022			Changed			2023			2022			Changed
GAAP Results:
Revenue	$	297,324		$	289,876			2.6	%	$	1,169,258		$	1,089,752			7.3	%
Operating Income		24,747			35,072			(29.4	%)		123,877			78,747			57.3	%
Operating Margin Percentage		8.3	%		12.1	%					10.6	%		7.2	%
EPS	$	0.44		$	0.66			(33.3	%)	$	2.20		$	1.41			56.0	%
Non-GAAP Results:
Operating Income	$	44,063		$	45,157			(2.4	%)	$	185,727		$	168,830			10.0	%
Adjusted Operating Margin Percentage		16.1	%		16.8	%					17.2	%		16.6	%
EPS	$	0.92		$	0.84			9.5	%	$	3.69		$	3.61			2.2	%

For additional information and reconciliations regarding CSG’s use of non-GAAP financial measures, please refer to the attached Exhibit 2 and the Investor Relations section of CSG’s website at csgi.com.

CSG Systems International, Inc.

February 7, 2024

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Results of Operations

GAAP Results: Total revenue for the fourth quarter of 2023 was $297.3 million, a 2.6% increase when compared to revenue of $289.9 million for the fourth quarter of 2022. Total revenue for the full year 2023 was $1,169.3 million, a 7.3% increase when compared to revenue of $1,089.8 million for the full year 2022. The increases in revenue can be mainly attributed to the continued growth of CSG’s revenue management solutions, to include the conversion of customer accounts on CSG solutions, growth in digital solutions, and increased payments volumes.

GAAP operating income for the fourth quarter of 2023 was $24.7 million, or 8.3% of total revenue, compared to $35.1 million, or 12.1% of total revenue, for the fourth quarter of 2022. GAAP operating income for the full year 2023 was $123.9 million, or 10.6% of total revenue, compared to $78.7 million, or 7.2% of total revenue, for the full year 2022. These changes in operating income can be mainly attributed to the $7.9 million quarterly increase in restructuring and reorganization charges, and the $30.0 million full year decrease in restructuring and reorganization charges.

GAAP EPS for the fourth quarter of 2023 was $0.44, as compared to $0.66 for the fourth quarter of 2022. GAAP EPS for the full year 2023 was $2.20, compared to $1.41 for the full year 2022. The changes in GAAP EPS are mainly due to fluctuations in operating income, discussed above, with the full year increase in GAAP EPS partially offset by higher interest expense.

Non-GAAP Results: Non-GAAP operating income for the fourth quarter of 2023 was $44.1 million, or a non-GAAP adjusted operating margin of 16.1%, compared to $45.2 million, or a non-GAAP adjusted operating margin of 16.8% for the fourth quarter of 2022. Non-GAAP operating income for the full year 2023 was $185.7 million, or a non-GAAP adjusted operating margin of 17.2%, compared to $168.8 million, or a non-GAAP adjusted operating margin of 16.6% for the full year 2022.

Non-GAAP EPS for the fourth quarter of 2023 was $0.92 compared to $0.84 for the fourth quarter of 2022. Non-GAAP EPS for the full year 2023 was $3.69 compared to $3.61 for the full year 2022.

Balance Sheet and Cash Flows

Cash, cash equivalents, and short-term investments as of December 31, 2023 were $186.3 million compared to $146.7 million as of September 30, 2023 and $150.4 million as of December 31, 2022. CSG generated net cash flows from operations for the fourth quarters ended December 31, 2023 and 2022 of $79.5 million and $54.0 million, respectively, and had non-GAAP free cash flow of $74.5 million and $48.6 million, respectively. For the year ended December 31, 2023 and 2022, CSG generated net cash flows from operations of $131.9 million and $63.6 million, respectively, and had non-GAAP free cash flow of $103.9 million and $26.6 million, respectively.

CSG Systems International, Inc.

February 7, 2024

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Summary of Financial Guidance

CSG’s financial guidance for the full year 2024 is as follows:


GAAP Measures:
Revenue		$1,200 - $1,240 million
Non-GAAP Measures:
Adjusted Operating Margin Percentage		17.0% - 17.4%
EPS		$3.85 - $4.15
Adjusted EBITDA		$245 - $255 million
Free Cash Flow		$95 - $135 million

Conference Call

CSG will host a conference call on Wednesday, February 7, 2024 at 5:00 p.m. ET, to discuss CSG’s fourth quarter and full year 2023 earnings results. The call will be carried live and archived on the Internet. A link to the conference call is available at http://ir.csgi.com. In addition, to reach the conference by phone, call 1-888-412-4131 and use the passcode 2327393.

Additional Information

For information about CSG, please visit CSG’s web site at csgi.com. Additional information can be found in the Investor Relations section of the website.

About CSG

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. Our customer experience, billing and payments solutions help companies of any size make money and make a difference. With our SaaS solutions, company leaders can take control of their future and tap into guidance along the way from our fiercely committed and forward-thinking CSGers around the world.

Want to be future-ready and a change-maker like the global brands that trust CSG? Visit csgi.com to learn more.

CSG Systems International, Inc.

February 7, 2024

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Forward-Looking Statements

This news release contains forward-looking statements as defined under the Securities Act of 1933, as amended, that are based on assumptions about a number of important factors and involve risks and uncertainties that could cause actual results to differ materially from what appears in this news release. Some of these key factors include, but are not limited to the following items:

• CSG derives approximately forty percent of its revenue from its two largest customers;

• Fluctuations in credit market conditions, general global economic and political conditions, and foreign currency exchange rates;

• CSG’s ability to maintain a reliable, secure computing environment;

• Continued market acceptance of CSG’s products and services;

• CSG’s ability to continuously develop and enhance products in a timely, cost-effective, technically advanced and competitive manner;

• CSG’s ability to deliver its solutions in a timely fashion within budget, particularly large and complex software implementations;

• CSG’s dependency on the global telecommunications industry, and in particular, the North American telecommunications industry;

• CSG’s ability to meet its financial expectations;

• Increasing competition in CSG’s market from companies of greater size and with broader presence;

• CSG’s ability to successfully integrate and manage acquired businesses or assets to achieve expected strategic, operating and financial goals;

• CSG’s ability to protect its intellectual property rights;

• CSG’s ability to conduct business in the international marketplace;

• CSG’s ability to comply with applicable U.S. and International laws and regulations; and

• CSG’s business may be disrupted, and its results of operations and cash flows adversely affected by a global pandemic.

This list is not exhaustive, and readers are encouraged to review the additional risks and important factors described in CSG’s reports on Forms 10-K and 10-Q and other filings made with the SEC.

For more information, contact:

John Rea, Investor Relations

(210) 687-4409

E-mail: john.rea@csgi.com

CSG Systems International, Inc.

February 7, 2024

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CSG SYSTEMS INTERNATIONAL, INC.

CONDENSED CONSOLIDATED BALANCE SHEETS-UNAUDITED

(in thousands)


	December 31, 2023			December 31, 2022
ASSETS
Current assets:
Cash and cash equivalents	$	186,264		$	150,365
Short-term investments		-			71
Total cash, cash equivalents, and short-term investments		186,264			150,436
Settlement and merchant reserve assets		274,699			238,653
Trade accounts receivable:
Billed, net of allowance of $5,432 and $5,528		267,680			274,189
Unbilled		82,163			52,830
Income taxes receivable		1,345			1,270
Other current assets		50,075			48,577
Total current assets		862,226			765,955
Non-current assets:
Property and equipment, net of depreciation of $121,816 and $105,466		65,545			71,787
Operating lease right-of-use assets		34,283			49,687
Software, net of amortization of $157,601 and $150,337		14,224			22,774
Goodwill		308,596			304,036
Acquired customer contracts, net of amortization of $126,469 and $120,080		35,879			45,417
Customer contract costs, net of amortization of $42,094 and $30,601		54,421			54,735
Deferred income taxes		57,855			26,206
Other assets		10,017			7,956
Total non-current assets		580,820			582,598
Total assets	$	1,443,046		$	1,348,553
LIABILITIES AND STOCKHOLDERS' EQUITY
Current liabilities:
Current portion of long-term debt	$	7,500		$	37,500
Operating lease liabilities		15,946			21,012
Customer deposits		41,035			40,472
Trade accounts payable		46,406			47,720
Accrued employee compensation		84,380			68,321
Settlement and merchant reserve liabilities		273,817			237,810
Deferred revenue		54,199			46,033
Income taxes payable		4,104			5,455
Other current liabilities		33,449			22,886
Total current liabilities		560,836			527,209
Non-current liabilities:
Long-term debt, net of unamortized discounts of $15,628 and $2,656		534,997			375,469
Operating lease liabilities		34,360			53,207
Deferred revenue		23,447			21,991
Income taxes payable		3,041			3,410
Deferred income taxes		123			117
Other non-current liabilities		12,916			11,901
Total non-current liabilities		608,884			466,095
Total liabilities		1,169,720			993,304
Stockholders' equity:
Preferred stock, par value $.01 per share; 10,000 shares authorized; zero shares issued and outstanding		-			-
Common stock, par value $.01 per share; 100,000 shares authorized; 29,541 and 31,269 shares outstanding		713			708
Additional paid-in capital		490,947			495,189
Treasury stock, at cost; 40,398 and 38,210 shares		(1,136,055	)		(1,018,034	)
Accumulated other comprehensive income (loss):
Unrealized gain on short-term investments, net of tax		1			1
Cumulative foreign currency translation adjustments		(50,414	)		(58,830	)
Accumulated earnings		968,134			936,215
Total stockholders' equity		273,326			355,249
Total liabilities and stockholders' equity	$	1,443,046		$	1,348,553

CSG Systems International, Inc.

February 7, 2024

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CSG SYSTEMS INTERNATIONAL, INC.

CONDENSED CONSOLIDATED STATEMENTS OF INCOME-UNAUDITED

(in thousands, except per share amounts)


	Quarter Ended						Year Ended
	December 31, 2023			December 31, 2022			December 31, 2023			December 31, 2022
Revenue	$	297,324		$	289,876		$	1,169,258		$	1,089,752

Cost of revenue (exclusive of depreciation, shown separately below)		156,145			150,154			615,042			565,168
Other operating expenses:
Research and development		35,800			34,548			143,201			137,913
Selling, general and administrative		66,683			64,185			247,613			238,018
Depreciation		6,034			5,913			23,189			23,598
Restructuring and reorganization charges		7,915			4			16,336			46,308
Total operating expenses		272,577			254,804			1,045,381			1,011,005
Operating income		24,747			35,072			123,877			78,747
Other income (expense):
Interest expense		(8,084	)		(6,146	)		(31,176	)		(16,432	)
Interest and investment income, net		1,820			340			4,336			877
Loss on derivative liability upon debt conversion		-			-			-			(7,456	)
Other, net		(1,639	)		(999	)		(4,686	)		5,045
Total other		(7,903	)		(6,805	)		(31,526	)		(17,966	)
Income before income taxes		16,844			28,267			92,351			60,781
Income tax provision		(4,174	)		(8,118	)		(26,105	)		(16,721	)
Net income	$	12,670		$	20,149		$	66,246		$	44,060

Weighted-average shares outstanding:
Basic		28,607			30,455			29,938			31,028
Diluted		28,842			30,732			30,115			31,298

Earnings per common share:
Basic	$	0.44		$	0.66		$	2.21		$	1.42
Diluted		0.44			0.66			2.20			1.41

CSG Systems International, Inc.

February 7, 2024

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CSG SYSTEMS INTERNATIONAL, INC.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS-UNAUDITED

(in thousands)


	Year Ended
	December 31, 2023			December 31, 2022
Cash flows from operating activities:
Net income	$	66,246		$	44,060
Adjustments to reconcile net income to net cash provided by operating activities-
Depreciation		23,585			27,967
Amortization		47,667			48,984
Asset impairment		2,061			31,761
Gain on lease modifications		(4,349	)		-
Loss on short-term investments and other		-			18
Loss on derivative liability upon debt conversion		-			7,456
Unrealized foreign currency transactions (gain)/loss, net		225			(103	)
Deferred income taxes		(23,560	)		(27,627	)
Stock-based compensation		28,990			27,243
Subtotal		140,865			159,759
Changes in operating assets and liabilities:
Trade accounts receivable, net		(22,401	)		(51,005	)
Other current and non-current assets and liabilities		(6,566	)		(12,833	)
Income taxes payable/receivable		(1,849	)		9,336
Trade accounts payable and accrued liabilities		12,541			(36,971	)
Deferred revenue		9,306			(4,689	)
Net cash provided by operating activities		131,896			63,597

Cash flows from investing activities:
Purchases of software, property and equipment		(27,977	)		(36,991	)
Proceeds from sale/maturity of short-term investments		71			27,953
Net cash used in investing activities		(27,906	)		(9,038	)

Cash flows from financing activities:
Proceeds from issuance of common stock		3,284			2,969
Payment of cash dividends		(33,930	)		(33,475	)
Repurchase of common stock		(127,065	)		(96,720	)
Deferred acquisition payments		(3,220	)		(2,314	)
Proceeds from long-term debt		470,000			290,000
Payments on long-term debt		(327,500	)		(264,801	)
Purchase of capped call transactions related to convertible notes		(34,298	)		-
Payments of deferred financing costs		(14,539	)		-
Settlement and merchant reserve activity		35,963			52,656
Net cash used in financing activities		(31,305	)		(51,685	)
Effect of exchange rate fluctuations on cash, cash equivalents, and restricted cash		2,173			(5,758	)

Net increase (decrease) in cash, cash equivalents, and restricted cash		74,858			(2,884	)

Cash, cash equivalents, and restricted cash, beginning of period		389,018			391,902
Cash, cash equivalents, and restricted cash, end of period	$	463,876		$	389,018

Supplemental disclosures of cash flow information:
Cash paid during the period for-
Interest	$	24,730		$	18,314
Income taxes		51,675			34,671

Reconciliation of cash, cash equivalents, and restricted cash:
Cash and cash equivalents	$	186,264		$	150,365
Settlement and merchant reserve assets		274,699			238,653
Restricted cash included in current and non-current assets		2,913			-
Total cash, cash equivalents, and restricted cash	$	463,876		$	389,018

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February 7, 2024

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EXHIBIT 1

CSG SYSTEMS INTERNATIONAL, INC.

SUPPLEMENTAL REVENUE ANALYSIS

Revenue by Significant Customers: 10% or more of Revenue


	Quarter Ended								Quarter Ended							Quarter Ended
	December 31, 2023								September 30, 2023							December 31, 2022
	Amount				% of Revenue				Amount				% of Revenue			Amount		% of Revenue
Charter	$		60,128			20	%		$		59,432			21	%	$	58,006		20	%
Comcast			54,651			18	%				53,653			19	%		55,383		19	%
	Year Ended							Year Ended
	December 31, 2023							December 31, 2022
	Amount			% of Revenue				Amount				% of Revenue
Charter	$	241,267			21		%	$		221,222			20		%
Comcast		215,476			18		%			214,359			20		%

Revenue by Vertical


	Quarter Ended						Quarter Ended						Quarter Ended
	December 31,						September 30,						December 31,
	2023						2023						2022
Broadband/Cable/Satellite		51			%				53		%			53	%
Telecommunications		21			%				20		%			20	%
All other		28			%				27		%			27	%
Total revenue		100			%				100		%			100	%
			Year Ended					Year Ended
			December 31,					December 31,
			2023					2022
Broadband/Cable/Satellite				52		%				54		%
Telecommunications				20		%				20		%
All other				28		%				26		%
Total revenue				100		%				100		%

Revenue by Geography


	Quarter Ended					Quarter Ended					Quarter Ended
	December 31,					September 30,					December 31,
	2023					2023					2022
Americas		85		%			86		%			86	%
Europe, Middle East and Africa		10		%			9		%			9	%
Asia Pacific		5		%			5		%			5	%
Total revenue		100		%			100		%			100	%
		Year Ended					Year Ended
		December 31,					December 31,
		2023					2022
Americas			86		%			85		%
Europe, Middle East and Africa			10		%			11		%
Asia Pacific			4		%			4		%
Total revenue			100		%			100		%

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February 7, 2024

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EXHIBIT 2

CSG SYSTEMS INTERNATIONAL, INC.

DISCLOSURES FOR NON-GAAP FINANCIAL MEASURES

Use of Non-GAAP Financial Measures and Limitations

To supplement its condensed consolidated financial statements presented in accordance with generally accepted accounting principles (GAAP), CSG uses non-GAAP operating income, non-GAAP adjusted operating margin percentage, non-GAAP EPS, non-GAAP adjusted EBITDA, and non-GAAP free cash flow. CSG believes that these non-GAAP financial measures, when reviewed in conjunction with its GAAP financial measures, provide investors with greater transparency to the information used by CSG’s management in its financial and operational decision making. CSG uses these non-GAAP financial measures for the following purposes:

• Certain internal financial planning, reporting, and analysis;

• Forecasting and budgeting;

• Certain management compensation incentives; and

• Communications with CSG’s Board of Directors, stockholders, financial analysts, and investors.

These non-GAAP financial measures are provided with the intent of providing investors with the following information:

• A more complete understanding of CSG’s underlying operational results, trends, and cash generating capabilities;

• Consistency and comparability with CSG’s historical financial results; and

• Comparability to similar companies, many of which present similar non-GAAP financial measures to investors.

Non-GAAP financial measures are not measures of performance under GAAP, and therefore should not be considered in isolation or as a substitute for GAAP financial information. Limitations with the use of non-GAAP financial measures include the following items:

• Non-GAAP financial measures are not based on any comprehensive set of accounting rules or principles;

• The way in which CSG calculates non-GAAP financial measures may differ from the way in which other companies calculate similar non-GAAP financial measures;

• Non-GAAP financial measures do not include all items of income and expense that affect CSG’s operations and that are required by GAAP to be included in financial statements;

• Certain adjustments to CSG’s non-GAAP financial measures result in the exclusion of items that are recurring and will be reflected in CSG’s financial statements in future periods; and

• Certain charges excluded from CSG’s non-GAAP financial measures are cash expenses, and therefore do impact CSG’s cash position.

CSG compensates for these limitations by relying primarily on its GAAP results and using non-GAAP financial measures as a supplement only. Additionally, CSG provides specific information regarding the treatment of GAAP amounts considered in preparing the non-GAAP financial measures and reconciles each n on-GAAP financial measure to the most directly comparable GAAP measure.

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February 7, 2024

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Non-GAAP Financial Measures: Basis of Presentation

The table below outlines the exclusions from CSG’s non-GAAP financial measures:


Non-GAAP Exclusions	Operating Income	Adjusted Operating Margin Percentage	EPS
Transaction fees	—	X	—
Restructuring and reorganization charges	X	X	X
Executive transition costs	X	X	X
Acquisition-related expenses:
Amortization of acquired intangible assets	X	X	X
Transaction-related costs	X	X	X
Stock-based compensation	X	X	X
Gain (loss) on debt extinguishment/conversion	—	—	X
Gain (loss) on acquisitions or dispositions	—	—	X
Unusual income tax matters	—	—	X

CSG believes that excluding certain items in calculating its non-GAAP financial measures provides meaningful supplemental information regarding CSG’s performance and these items are excluded for the following reasons:

•

Transaction fees are primarily comprised of fees paid to third-party payment processors and financial institutions and interchange fees under CSG’s payment services contracts. Transaction fees are included in revenue in CSG’s Income Statement (and not netted against revenue) because CSG maintains control and acts as principal over the integrated service provided under its payment services customer contracts. However, CSG excludes expense associated with transaction fees from the numerator and denominator in calculating its non-GAAP adjusted operating margin percentage in order to provide comparability with historical and future periods and with its peer group and competitors.

•

Restructuring and reorganization charges are expenses that result from cost reduction initiatives and/or significant changes to CSG’s business, to include such things as involuntary employee terminations, changes in management structure, divestitures of businesses, facility consolidations and abandonments, and fundamental reorganizations impacting operational focus and direction. These charges are not considered reflective of CSG’s recurring business operating results. The exclusion of these items in calculating CSG’s non-GAAP financial measures allows management and investors an additional means to compare CSG’s current financial results with historical and future periods.

•

Executive transition costs include expenses incurred related to a departure of a CSG executive officer under the terms of the related separation agreement. These types of costs are not considered reflective of CSG’s recurring business operating results. The exclusion of these costs in calculating CSG’s non-GAAP financial measures allows management and investors an additional means to compare CSG’s current financial results with historical and future periods.

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February 7, 2024

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• Acquisition-related expenses include amortization of acquired intangible assets and transaction-related costs, to include earn-out compensation. Transaction-related costs, which typically include expenses related to legal, accounting, and other professional services, are direct and incremental expenses related to business acquisitions, and thus, are not considered reflective of CSG’s recurring business operating results. The total amount of acquisition-related expenses can vary significantly between periods based on the number and size of acquisition activities, previously acquired intangible assets becoming fully amortized, and ultimate realization of earn-out compensation. In addition, the timing of these expenses may not directly correlate with underlying performance of the CSG’s operations. Therefore, the exclusion of acquisition-related expenses in calculating CSG’s non-GAAP financial measures allows management and investors an additional means to compare CSG’s current financial results with historical and future periods.

• Stock-based compensation results from CSG’s issuance of equity awards to its employees under incentive compensation programs. The amount of this incentive compensation in any period is not generally linked to the level of performance by employees or CSG. The exclusion of these expenses in calculating CSG’s non-GAAP financial measures allows management and investors an additional means to evaluate the non-cash expense related to compensation included in CSG’s results of operations, and therefore, the exclusion of this item allows investors to further evaluate the cash generating capabilities of CSG’s business.

•

Gains and losses related to the extinguishment/conversion of debt can be as a result of the refinancing of CSG’s credit agreement and/or repurchase, conversion, or settlement of CSG’s convertible notes. These activities, to include any derivative activity related to debt conversions, are not considered reflective of CSG’s recurring business operating results. Any resulting gain or loss is generally non-cash income or expense, and therefore, the exclusion of these items allows investors to further evaluate the cash impact of these activities for cash flow and liquidity purposes. In addition, the exclusion of these gains and losses in calculating CSG’s non-GAAP EPS allows management and investors an additional means to compare CSG’s current operating results with historical and future periods.

•

Gains or losses related to the acquisition or disposition of certain of CSG’s business activities are not considered reflective of CSG’s recurring business operating results. Any resulting gain or loss is generally non-cash income or expense, and therefore, the exclusion of these items allows investors to further evaluate the cash impact of these activities for cash flow and liquidity purposes. In addition, the exclusion of these gains and losses in calculating CSG’s non-GAAP EPS allows management and investors an additional means to compare CSG’s current operating results with historical and future periods.

•

Unusual items within CSG’s quarterly and/or annual income tax expense can occur from such things as income tax accounting timing matters, income taxes related to unusual events, or as a result of different treatment of certain items for book accounting and income tax purposes. Consideration of such items in calculating CSG’s non-GAAP financial measures allows management and investors an additional means to compare CSG’s current financial results with historical and future periods

CSG Systems International, Inc.

February 7, 2024

Page 13

CSG also reports non-GAAP adjusted EBITDA and non-GAAP free cash flow. Management believes non-GAAP adjusted EBITDA is a useful measure to investors in evaluating CSG’s operating performance, debt servicing capabilities, and enterprise valuation. CSG defines non-GAAP adjusted EBITDA as income before interest, income taxes, depreciation, amortization, stock-based compensation, foreign currency transaction adjustments, acquisition-related expenses, and unusual items, such as restructuring and reorganization charges, executive transition costs, gains and losses related to the extinguishment of debt, and gains and losses on acquisitions or dispositions, as discussed above. Additionally, management uses non-GAAP free cash flow, among other measures, to assess its financial performance and cash generating capabilities, and believes that it is useful to investors because it shows CSG’s cash available to service debt, make strategic acquisitions and investments, repurchase its common stock, pay cash dividends, and fund ongoing operations. CSG defines non-GAAP free cash flow as net cash flows from operating activities less the purchases of software, property and equipment.

Non-GAAP Financial Measures

Non-GAAP Operating Income and Non-GAAP Adjusted Operating Margin Percentage:

The reconciliation of GAAP operating income to non-GAAP operating income, and calculation of CSG’s non- GAAP adjusted operating margin percentage, for the indicated periods are as follows (in thousands, except percentages):


	Quarter Ended December 31,						Year Ended December 31,
	2023			2022			2023			2022
Non-GAAP Operating Income
GAAP operating income	$	24,747		$	35,072		$	123,877		$	78,747
Restructuring and reorganization charges (1)		7,915			4			16,336			46,308
Executive transition costs		606			-			1,754			1,302
Acquisition-related expenses:
Amortization of acquired intangible assets		2,982			3,338			12,185			14,355
Transaction-related costs		(27	)		(296	)		2,095			173
Stock-based compensation (1)		7,840			7,039			29,480			27,945
Non-GAAP operating income	$	44,063		$	45,157		$	185,727		$	168,830

Non-GAAP Adjusted Operating Margin Percentage
Revenue	$	297,324		$	289,876		$	1,169,258		$	1,089,752
Less: Transaction fees (2)		(23,967	)		(20,751	)		(87,430	)		(75,679	)
Revenue less transaction fees	$	273,357		$	269,125		$	1,081,828		$	1,014,073
Non-GAAP adjusted operating margin percentage		16.1	%		16.8	%		17.2	%		16.6	%

(1)

Restructuring and reorganization charges include stock-based compensation, which is not included in the stock-based compensation line in the tables above and following, and depreciation, which has not been recorded to the depreciation line item on CSG’s Income Statement.

(2) Transaction fees are primarily comprised of fees paid to third-party payment processors and financial institutions and interchange fees under CSG’s payment services contracts. Transaction fees are included in revenue in CSG's Income Statement (and not netted against revenue) because CSG maintains control and acts as principal over the integrated service provided under its payment services customer contracts. However, CSG excludes expense associated with transaction fees from the numerator and denominator in calculating its non-GAAP adjusted operating margin percentage in order to provide comparability with historical and future periods and with its peer group and competitors.

CSG Systems International, Inc.

February 7, 2024

Page 14

Non-GAAP EPS:

The reconciliations of GAAP EPS to non-GAAP EPS for the indicated periods are as follows (in thousands, except per share amounts):


	Quarter Ended					Quarter Ended
	December 31, 2023					December 31, 2022
	Amounts			EPS (4)		Amounts			EPS (4)
GAAP net income	$	12,670		$	0.44	$	20,149		$	0.66
GAAP income tax provision (3)		4,174					8,118
GAAP income before income taxes		16,844					28,267
Restructuring and reorganization charges (1)		7,915					4
Executive transition costs		606					-
Acquisition-related costs:
Amortization of acquired intangible assets		2,982					3,338
Transaction-related costs		(27	)				(296	)
Stock-based compensation (1)		7,840					7,039
Non-GAAP income before income taxes		36,160					38,352
Non-GAAP income tax provision (3)		(9,535	)				(12,435	)
Non-GAAP net income	$	26,625		$	0.92	$	25,917		$	0.84


	Year Ended					Year Ended
	December 31, 2023					December 31, 2022
	Amounts			EPS (4)		Amounts			EPS (4)
GAAP net income	$	66,246		$	2.20	$	44,060		$	1.41
GAAP income tax provision (3)		26,105					16,721
GAAP income before income taxes		92,351					60,781
Restructuring and reorganization charges (1)		16,336					46,308
Executive transition costs		1,754					1,302
Acquisition-related expenses:
Amortization of acquired intangible assets		12,185					14,355
Transaction-related costs		2,095					173
Stock-based compensation (1)		29,480					27,945
Loss on extinguishment of debt		-					7,456
Non-GAAP income before income taxes		154,201					158,320
Non-GAAP income tax provision (3)		(43,176	)				(45,427	)
Non-GAAP net income	$	111,025		$	3.69	$	112,893		$	3.61

(3) For the fourth quarter and year ended December 31, 2023 the GAAP effective income tax rates were approximately 25% and 28%, respectively, and the non-GAAP effective income tax rates were approximately 26% and 28%, respectively. For the fourth quarter and year ended December 31, 2022 the GAAP effective income tax rates were approximately 29% and 28%, respectively, and the non-GAAP effective income tax rates were approximately 32% and 29%, respectively.

(4) The outstanding diluted shares for the fourth quarter and year ended December 31, 2023 were 28.8 million and 30.1, respectively, and for the fourth quarter and year ended December 31, 2022 were 30.7 million and 31.3 million, respectively.

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February 7, 2024

Page 15

Non-GAAP Adjusted EBITDA:

CSG’s calculation of non-GAAP adjusted EBITDA and the reconciliation of CSG’s non-GAAP adjusted EBITDA measure to GAAP net income is provided below for the indicated periods (in thousands, except percentages):


	Quarter Ended						Year Ended
	December 31,						December 31,
	2023			2022			2023			2022
GAAP net income	$	12,670		$	20,149		$	66,246		$	44,060
GAAP income tax provision		4,174			8,118			26,105			16,721
Interest expense (5)		8,084			6,146			31,176			16,432
Loss on derivative liability upon debt conversion		-			-			-			7,456
Interest and investment income and other, net		(181	)		659			350			(5,922	)
GAAP operating income		24,747			35,072			123,877			78,747
Restructuring and reorganization charges (1)		7,915			4			16,336			46,308
Executive transition costs		606			-			1,754			1,302
Acquisition-related expenses:
Amortization of acquired intangible assets (6)		2,982			3,338			12,185			14,355
Transaction-related costs		(27	)		(296	)		2,095			173
Stock-based compensation (1)		7,840			7,039			29,480			27,945
Amortization of other intangible assets (6)		3,350			3,399			13,624			14,140
Amortization of customer contract costs (6)		5,901			5,588			20,291			19,738
Depreciation (1)		6,034			5,913			23,189			23,598
Non-GAAP adjusted EBITDA	$	59,348		$	60,057		$	242,831		$	226,306
Non-GAAP adjusted EBITDA as a percentage of revenue less transaction fees (2)		21.7	%		22.3	%		22.4	%		22.3	%

(5) Interest expense includes amortization of deferred financing costs as provided in Note 6 below.

(6) Amortization on the statement of cash flows is made up of the following items for the indicated periods (in thousands):


	Quarter Ended				Year Ended
	December 31,				December 31,
	2023		2022		2023		2022
Amortization of acquired intangible assets	$	2,982	$	3,338	$	12,185	$	14,355
Amortization of other intangible assets		3,350		3,399		13,624		14,140
Amortization of customer contract costs		5,901		5,588		20,291		19,738
Amortization of deferred financing costs		891		189		1,567		751
Total amortization	$	13,124	$	12,514	$	47,667	$	48,984

Non-GAAP Free Cash Flow:

CSG’s calculation of non-GAAP free cash flow and the reconciliation of CSG’s non-GAAP free cash flow measure to cash flows from operating activities are provided below for the indicated periods (in thousands):


	Quarter Ended						Year Ended
	December 31,						December 31,
	2023			2022			2023			2022
Cash flows from operating activities	$	79,531		$	54,024		$	131,896		$	63,597
Purchases of software, property and equipment		(5,037	)		(5,427	)		(27,977	)		(36,991	)
Non-GAAP free cash flow	$	74,494		$	48,597		$	103,919		$	26,606

CSG Systems International, Inc.

February 7, 2024

Page 16

Non-GAAP Financial Measures – 2024 Financial Guidance

Non-GAAP Operating Income and Non-GAAP Adjusted Operating Margin Percentage:

The reconciliation of GAAP operating income to non-GAAP operating income, and calculation of non-GAAP adjusted operating margin percentage, as included in CSG’s 2024 full year financial guidance, is as follows (in thousands, except percentages):


	2024 Guidance Range
	Low Range			High Range
Non-GAAP Operating Income
GAAP operating income	$	145,100		$	155,100
Executive transition costs		500			500
Acquisition-related expenses:
Amortization of acquired intangible assets		11,100			11,100
Stock-based compensation		31,000			31,000
Non-GAAP operating income	$	187,700		$	197,700

Non-GAAP Operating Margin Percentage
Revenue	$	1,200,000		$	1,240,000
Less: Transaction fees		(98,000	)		(103,000	)
Revenue less transaction fees	$	1,102,000		$	1,137,000
Non-GAAP adjusted operating margin percentage		17.0	%		17.4	%

Non-GAAP EPS:

The reconciliation of GAAP EPS to non-GAAP EPS as included in CSG’s 2024 full year financial guidance is as follows (in thousands, except per share amounts):


	2024 Guidance Range
	Low Range					High Range
	Amounts			EPS (8)		Amounts			EPS (8)
GAAP net income	$	84,000		$	2.86	$	91,200		$	3.13
GAAP income tax provision (7)		35,100					37,900
GAAP income before income taxes		119,100					129,100
Executive transition costs		500					500
Acquisition-related expenses:
Amortization of acquired intangible assets		11,100					11,100
Stock-based compensation		31,000					31,000
Non-GAAP income before income taxes		161,700					171,700
Non-GAAP income tax provision (7)		(47,700	)				(50,500	)
Non-GAAP net income	$	114,000		$	3.85	$	121,200		$	4.15

(7) For 2024, the estimated effective income tax rate for GAAP and non-GAAP purposes is expected to be approximately 29%.

(8) The weighted-average diluted shares outstanding are expected to be approximately 29 million.

CSG Systems International, Inc.

February 7, 2024

Page 17

Non-GAAP Adjusted EBITDA:

CSG’s calculation of non-GAAP adjusted EBITDA and the reconciliation of CSG’s non-GAAP adjusted EBITDA measure to GAAP net income is provided below for CSG’s 2024 full year financial guidance (in thousands, except percentages):


	2024 Guidance Range
	Low Range			High Range
GAAP net income	$	84,000		$	91,200
GAAP income tax provision (7)		35,100			37,900
Interest expense		30,000			30,000
Interest and investment income		(4,000	)		(4,000	)
GAAP operating income		145,100			155,100
Executive transition costs		500			500
Acquisition-related expenses:
Amortization of acquired intangible assets		11,100			11,100
Stock-based compensation		31,000			31,000
Amortization of other intangible assets		5,200			5,200
Amortization of client contract costs		22,100			22,100
Depreciation		30,000			30,000
Non-GAAP adjusted EBITDA	$	245,000		$	255,000
Non-GAAP adjusted EBITDA as a percentage of revenue less transaction fees (2)		22.2	%		22.4	%

Non-GAAP Free Cash Flow:

CSG’s calculation of non-GAAP free cash flow and the reconciliation of CSG’s non-GAAP free cash flow measure to cash flows from operating activities is provided below for CSG’s 2023 full year financial guidance (in thousands):


	2024 Guidance Range
	Low Range			High Range
Cash flows from operating activities	$	120,000		$	170,000
Purchases of software, property and equipment		(25,000	)		(35,000	)
Non-GAAP free cash flow	$	95,000		$	135,000

CSG Systems International (CSGS) 8-KCSG Systems INTERNATIONAL reports FOURTH Quarter AND FULL YEAR 2023 RESULTS