Revenue | Note 4 — Revenue Disaggregation of Revenue The Company reports revenue by segment in Note 5 — Segment Information. The following tables present revenue by service offering and segment, as well as reconciliations to total revenue for the three and six months ended June 30, 2024 and 2023. Along with reimbursable expenses and other, total revenue by service offering represents our revenue from customer contracts. Three Months Ended June 30, HWC R&B Corporate (i) Total 2024 2023 2024 2023 2024 2023 2024 2023 Broking $ 279 $ 259 $ 778 $ 724 $ — $ 3 $ 1,057 $ 986 Consulting 651 643 97 87 — 4 748 734 Outsourced administration 257 245 17 17 — — 274 262 Other 64 59 56 55 — — 120 114 Total revenue by service offering 1,251 1,206 948 883 — 7 2,199 2,096 Reimbursable expenses and other (i) 15 18 3 3 2 1 20 22 Total revenue from customer contracts $ 1,266 $ 1,224 $ 951 $ 886 $ 2 $ 8 $ 2,219 $ 2,118 Interest and other income 9 9 31 17 6 15 46 41 Total revenue $ 1,275 $ 1,233 $ 982 $ 903 $ 8 $ 23 $ 2,265 $ 2,159 Six Months Ended June 30, HWC R&B Corporate (i) Total 2024 2023 2024 2023 2024 2023 2024 2023 Broking $ 614 $ 548 $ 1,520 $ 1,415 $ — $ 8 $ 2,134 $ 1,971 Consulting 1,313 1,304 201 185 1 8 1,515 1,497 Outsourced administration 523 507 47 46 — — 570 553 Other 128 128 127 122 — — 255 250 Total revenue by service offering 2,578 2,487 1,895 1,768 1 16 4,474 4,271 Reimbursable expenses and other (i) 32 33 6 6 2 11 40 50 Total revenue from customer contracts $ 2,610 $ 2,520 $ 1,901 $ 1,774 $ 3 $ 27 $ 4,514 $ 4,321 Interest and other income 18 15 62 36 12 31 92 82 Total revenue $ 2,628 $ 2,535 $ 1,963 $ 1,810 $ 15 $ 58 $ 4,606 $ 4,403 (i) Reimbursable expenses and other, as well as Corporate revenue, are excluded from segment revenue, but included in total revenue on the condensed consolidated statements of comprehensive income. Amounts included in Corporate revenue may include eliminations, adjustments to reserves and impacts from hedged revenue transactions. Interest and other income is included in segment revenue and total revenue, however it has been presented separately in the above tables because it does not arise directly from contracts with customers. The significant components of interest and other income are as follows for the periods presented above: Three Months Ended June 30, HWC R&B Corporate Total 2024 2023 2024 2023 2024 2023 2024 2023 Book-of-business settlements $ — $ — $ 2 $ 3 $ — $ — $ 2 $ 3 Interest income 9 6 29 15 6 14 44 35 Other income — 3 — ( 1 ) — 1 — 3 Total interest and other income $ 9 $ 9 $ 31 $ 17 $ 6 $ 15 $ 46 $ 41 Six Months Ended June 30, HWC R&B Corporate Total 2024 2023 2024 2023 2024 2023 2024 2023 Book-of-business settlements $ — $ — $ 4 $ 10 $ — $ — $ 4 $ 10 Interest income 18 11 57 27 12 29 87 67 Other income — 4 1 ( 1 ) — 2 1 5 Total interest and other income $ 18 $ 15 $ 62 $ 36 $ 12 $ 31 $ 92 $ 82 As a result of the cessation of the co-broking agreement, (see Note 3 — Acquisitions and Divestitures) interest income associated with fiduciary funds is now allocated more directly to the Risk and Broking segment beginning in the third quarter of 2023. These amounts were previously allocated to the Corporate segment following the disposal of Willis Re. The following tables present revenue from service offerings by the geography where our work was performed for the three and six months ended June 30, 2024 and 2023. Reconciliations to total revenue on our condensed consolidated statements of comprehensive income and to segment revenue are shown in the tables above. Three Months Ended June 30, HWC R&B Corporate Total 2024 2023 2024 2023 2024 2023 2024 2023 North America $ 810 $ 792 $ 386 $ 355 $ — $ 2 $ 1,196 $ 1,149 Europe 335 315 409 389 — 4 744 708 International 106 99 153 139 — 1 259 239 Total revenue by geography $ 1,251 $ 1,206 $ 948 $ 883 $ — $ 7 $ 2,199 $ 2,096 Six Months Ended June 30, HWC R&B Corporate Total 2024 2023 2024 2023 2024 2023 2024 2023 North America $ 1,650 $ 1,615 $ 692 $ 646 $ — $ 3 $ 2,342 $ 2,264 Europe 707 661 920 860 1 11 1,628 1,532 International 221 211 283 262 — 2 504 475 Total revenue by geography $ 2,578 $ 2,487 $ 1,895 $ 1,768 $ 1 $ 16 $ 4,474 $ 4,271 Contract Balances The Company reports accounts receivable, net on the condensed consolidated balance sheets, which includes billed and unbilled receivables and current contract assets. In addition to accounts receivable, net, the Company had the following non-current contract assets and deferred revenue balances at June 30, 2024 and December 31, 2023: June 30, 2024 December 31, 2023 Billed receivables, net of allowance for doubtful accounts of $ 39 million and $ 34 million $ 1,558 $ 1,581 Unbilled receivables 536 491 Current contract assets 331 500 Accounts receivable, net $ 2,425 $ 2,572 Non-current accounts receivable, net $ 16 $ 19 Non-current contract assets $ 925 $ 909 Deferred revenue $ 765 $ 677 During the three and six months ended June 30, 2024, revenue of $ 106 million and $ 401 million, respectively, was recognized that was reflected as deferred revenue at December 31, 2023. During the three months ended June 30, 2024, revenue of $ 297 million was recognized that was reflected as deferred revenue at March 31, 2024. During the three and six months ended June 30, 2024 , the Company recognized revenue of $ 11 million and $ 20 million, respectively, related to performance obligations satisfied prior to 2024. Performance Obligations The Company has contracts for which performance obligations have not been satisfied as of June 30, 2024 or have been partially satisfied as of this date. The following table shows the expected timing for the satisfaction of the remaining performance obligations. This table does not include contract renewals or variable consideration, which was excluded from the transaction prices in accordance with the guidance on constraining estimates of variable consideration. In addition, in accordance with ASC 606, Revenue From Contracts With Customers (‘ASC 606’), the Company has elected not to disclose the remaining performance obligations when one or both of the following circumstances apply: • Performance obligations which are part of a contract that has an original expected duration of less than one year , and • Performance obligations satisfied in accordance with ASC 606-10-55-18 (‘right to invoice’). Remainder of 2024 2025 2026 onward Total Revenue expected to be recognized on contracts as of June 30, 2024 $ 275 $ 432 $ 573 $ 1,280 Since most of the Company’s contracts are cancellable with less than one year’s notice and have no substantive penalty for cancellation, the majority of the Company’s remaining performance obligations as of June 30, 2024 have been excluded from the table above. |