Item 7.01 - Regulation FD Disclosure
On October 13, 2023, the Centers for Medicare & Medicaid Services (“CMS”) released its 2024 Star Ratings for Medicare Advantage (“Medicare Part C”) and Medicare Part D prescription drug plans. Based on the newly released 2024 Star Ratings, the percentage of Medicare Advantage members of Elevance Health affiliated health plans in 4 Star or higher-rated plans is expected to drop to approximately 34%, as compared to approximately 64% based on the 2023 Star Ratings result. This will impact both the Star quality bonus payments and the plan level rebates in 2025. The decline was driven by three of our largest contracts representing a total of approximately 36% of our Medicare Advantage members, each of which will decline from either 4 or 4.5 Stars to 3.5 Stars. Group Medicare Advantage members comprise approximately one-third of customers on these contracts.
We are disappointed with our performance in certain categories for Star measurement year 2022, which was the basis for 2024 Star ratings, and specifically with the decline in the Consumer Assessment of Healthcare Providers and Systems (“CAHPS”) survey measures such as our members’ perception of their access to appointments and care. Additionally, CMS’ application of the new Tukey outlier methodology resulted in significant and unexpected increases in many Star measure cut points, making it more difficult for our plans to maintain or increase their 2023 Star ratings.
To improve our performance in future periods, we have already commenced investments in four primary areas: service, product, network access and operations. For example, in July of this year, we introduced an innovative customer service model aimed at offering personalized assistance to our members, enabling them to effectively navigate the healthcare system and improve their overall health and well-being. Furthermore, we have enhanced our core and supplemental benefits to reduce members’ out-of-pocket costs for prescription medications, simplified our dental benefits and strengthened our grocery and over-the-counter benefits.
We also improved our performance in more than half of the 40 metrics measured by CMS, reflecting our commitment to providing high-quality, customer-centric, and holistic healthcare solutions to our Medicare Advantage members. All Elevance Health affiliated Medicare Advantage plans in Florida received a rating of at least 4.5 Stars. Two of those plans, Optimum Healthcare and Simply Healthcare, received a perfect 5 Star rating. Optimum Healthcare has been rated 5 Stars three years in a row. In Puerto Rico, all Elevance Health Medicare Advantage plans received at least a 4 Star rating, and several other Elevance Health affiliated plans across the nation earned scores of at least 4 Stars, including plans in Wisconsin, Kentucky, and Connecticut.
The change in 2024 Star ratings is not projected to impact Star quality bonus payments and plan level rebates until 2025. We are exploring all options to mitigate the financial impact, including through contract diversification efforts and a variety of operational initiatives and capital deployment alternatives to help offset any prospective potential earnings headwind.
We remain committed to providing high-quality Medicare Advantage plans that address the whole health needs of our members, and to achieving our long-term goal of offering top performing health plans in each of our markets.
None of the information furnished in Item 7.01 hereto shall be deemed to be “filed” for purposes of Section 18 of the Securities Exchange Act of 1934, as amended. Unless expressly set forth by specific reference in such filings, none of the information furnished in this report shall be incorporated by reference in any filing under the Securities Act of 1933, as amended, whether made before or after the date hereof and regardless of any general incorporation language in such filings.