Box (BOX) 10-K11 Mar 242024 FY Annual reportFinancial data

Company Profile

Document and Entity Information

Document and Entity Information - USD ($) $ in Billions	12 Months Ended
Document and Entity Information - USD ($) $ in Billions	Jan. 31, 2024	Feb. 29, 2024	Jul. 31, 2023
Cover [Abstract]
Document Type	10-K
Amendment Flag	false
Document Period End Date	Jan. 31, 2024
Document Fiscal Year Focus	2024
Document Fiscal Period Focus	FY
Trading Symbol	BOX
Entity Registrant Name	Box, Inc.
Entity Central Index Key	0001372612
Current Fiscal Year End Date	--01-31
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Well-known Seasoned Issuer	Yes
Entity Voluntary Filers	No
Entity Current Reporting Status	Yes
Entity Common Stock, Shares Outstanding		144,353,060
Entity Public Float			$ 4.3
Entity Shell Company	false
Entity Small Business	false
Entity Emerging Growth Company	false
Title of 12(b) Security	Class A Common Stock, $0.0001 par value per share
Security Exchange Name	NYSE
Entity File Number	001-36805
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	20-2714444
Entity Address, Address Line One	900 Jefferson Ave
Entity Address, City or Town	Redwood City
Entity Address, State or Province	CA
Entity Address, Postal Zip Code	94063
City Area Code	877
Local Phone Number	729-4269
Document Annual Report	true
Document Transition Report	false
ICFR Auditor Attestation Flag	true
Document Financial Statement Error Correction Flag	false
Documents Incorporated by Reference	Portions of the registrant’s Definitive Proxy Statement relating to the Annual Meeting of Stockholders are incorporated by reference into Part III of this Annual Report on Form 10-K where indicated. Such Definitive Proxy Statement will be filed with the Securities and Exchange Commission within 120 days after the end of the registrant’s fiscal year ended January 31, 2024 .
Auditor Firm ID	42
Auditor Name	Ernst & Young LLP
Auditor Location	San Francisco, California

CONSOLIDATED BALANCE SHEETS

CONSOLIDATED BALANCE SHEETS - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023
Current assets:
Cash and cash equivalents	$ 383,742	$ 428,465
Short-term investments	96,948	32,783
Accounts receivable, net	281,487	264,515
Deferred commissions	45,817	48,040
Other current assets	34,186	32,960
Total current assets	842,180	806,763
Property and equipment, net	31,353	69,972
Operating lease right-of-use assets, net	99,354	131,172
Goodwill	76,750	73,863
Deferred commissions, non-current	63,541	71,999
Deferred tax assets	75,665
Other long-term assets	52,320	53,396
Total assets	1,241,163	1,207,165
Current liabilities:
Accounts payable, accrued expenses and other current liabilities	52,737	79,810
Accrued compensation and benefits	36,872	44,086
Operating lease liabilities	26,812	47,752
Deferred revenue	562,859	544,179
Total current liabilities	679,280	715,827
Debt, net, non-current	370,822	369,351
Operating lease liabilities, non-current	94,165	118,001
Other long-term liabilities	35,863	37,847
Total liabilities	1,180,130	1,241,026
Commitments and contingencies (Note 8)
Series A convertible preferred stock, par value of $0.0001 per share; 500 shares authorized, issued and outstanding as of January 31, 2024 and 2023	492,095	489,990
Stockholders' deficit:
Class A common stock, par value $0.0001 per share; 1,000,000 shares authorized; 144,353 and 144,301 shares issued and outstanding as of January 31, 2024 and 2023, respectively	14	14
Additional paid-in capital	785,374	818,996
Accumulated other comprehensive loss	(9,686)	(7,065)
Accumulated deficit	(1,206,764)	(1,335,796)
Total stockholders' deficit	(431,062)	(523,851)
Total liabilities, convertible preferred stock and stockholders' deficit	$ 1,241,163	$ 1,207,165

CONSOLIDATED BALANCE SHEETS (Pa

CONSOLIDATED BALANCE SHEETS (Parenthetical) - $ / shares	Jan. 31, 2024	Jan. 31, 2023
Statement of Financial Position [Abstract]
Temporary equity, par value per share	$ 0.0001	$ 0.0001
Temporary equity, shares authorized	500,000	500,000
Temporary equity, shares issued	500,000	500,000
Temporary equity, shares outstanding	500,000	500,000
Class A Common Stock, par value	$ 0.0001	$ 0.0001
Class A Common Stock, shares authorized	1,000,000,000	1,000,000,000
Class A Common Stock, shares issued	144,353,000	144,301,000
Class A Common Stock, shares outstanding	144,353,000	144,301,000

CONSOLIDATED STATEMENTS OF OPER

CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($) shares in Thousands, $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Income Statement [Abstract]
Revenue	$ 1,037,741	$ 990,874	$ 874,332
Cost of revenue	260,612	252,556	249,484
Gross profit	777,129	738,318	624,848
Operating expenses:
Research and development	248,767	243,529	218,523
Sales and marketing	348,638	331,400	298,635
General and administrative	128,971	126,549	135,316
Total operating expenses	726,376	701,478	652,474
Income (loss) from operations	50,753	36,840	(27,626)
Interest and other income (expense), net	11,833	(2,433)	(9,838)
Income (loss) before income taxes	62,586	34,407	(37,464)
(Benefit from) provision for income taxes	(66,446)	7,624	3,995
Net income (loss)	129,032	26,783	(41,459)
Accretion and dividend on series A convertible preferred stock	(17,105)	(17,110)	(12,419)
Undistributed earnings attributable to preferred stockholders	(12,780)	(1,106)
Net income (loss) attributable to common stockholders	$ 99,147	$ 8,567	$ (53,878)
Net income (loss) per share attributable to common stockholders, basic	$ 0.69	$ 0.06	$ (0.35)
Net income (loss) per share attributable to common stockholders, diluted	$ 0.67	$ 0.06	$ (0.35)
Weighted-average number of shares used to compute net income (loss) per share attributable to common stockholders, basic	144,203	143,592	155,598
Weighted-average number of shares used to compute net income (loss) per share attributable to common stockholders, diluted	148,586	150,192	155,598

CONSOLIDATED STATEMENTS OF COMP

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Statement of Comprehensive Income [Abstract]
Net Income (Loss)	$ 129,032	$ 26,783	$ (41,459)
Other comprehensive loss:
Net foreign currency translation loss	(1,883)	(3,992)	(4,796)
Other	(738)	1,470	1,191
Other comprehensive loss:	(2,621)	(2,522)	(3,605)
Comprehensive income (loss)	$ 126,411	$ 24,261	$ (45,064)

CONSOLIDATED STATEMENTS OF CONV

CONSOLIDATED STATEMENTS OF CONVERTIBLE PREFERRED STOCK AND STOCKHOLDERS' EQUITY (DEFICIT) - USD ($) $ in Thousands	Total	Cumulative Effect, Period of Adoption, Adjustment	Series A Convertible Preferred Stock	Common Stock Class A Common Stock	Additional Paid-In Capital	Additional Paid-In Capital Cumulative Effect, Period of Adoption, Adjustment	Accumulated Other Comprehensive Loss	Accumulated Deficit	Accumulated Deficit Cumulative Effect, Period of Adoption, Adjustment
Balance, Beginning at Jan. 31, 2021	$ 151,065			$ 16	$ 1,473,666		$ (938)	$ (1,321,679)
Balance, Beginning (ASU 2020-06) at Jan. 31, 2021		$ (68,017)				$ (68,576)			$ 559
Balance, Beginning, Shares at Jan. 31, 2021				159,851,000
Stock consideration in connection with fiscal 2022 acquisition	10,000				10,000
Issuance of common stock under employee equity plans, net of shares withheld for employee payroll taxes	(32,009)			$ 1	(32,010)
Issuance of common stock under employee equity plans, net of shares withheld for employee payroll taxes, (in shares)				7,827,000
Stock-based compensation related to stock awards	170,149				170,149
Series A convertible preferred stock, net of issuance costs			$ 485,080
Series A convertible preferred stock, net of issuance costs (in shares)			500
Accretion and dividend on series A convertible preferred stock, net of dividends paid	(12,419)		$ 2,800		(12,419)
Repurchases of common stock	(568,792)			$ (2)	(568,790)
Repurchases of common stock (in shares)				(22,597,000)
Other comprehensive loss	(3,605)						(3,605)
Net Income (Loss)	(41,459)							(41,459)
Balance, Ending at Jan. 31, 2022	(395,087)			$ 15	972,020		(4,543)	(1,362,579)
Temporary equity, Ending, Shares at Jan. 31, 2022			500
Temporary equity, Balance at Jan. 31, 2022			$ 487,880
Balance, Ending, Shares at Jan. 31, 2022				145,081,000
Stock consideration in connection with fiscal 2022 acquisition, (in shares)				559
Issuance of common stock under employee equity plans, net of shares withheld for employee payroll taxes	$ (62,336)				(62,336)
Issuance of common stock under employee equity plans, net of shares withheld for employee payroll taxes, (in shares)				8,881
Issuance of common stock upon stock option exercises (in shares)	2,703,830
Issuance of common stock in connection with acquisitions (in shares)				559
Stock-based compensation related to stock awards	$ 193,475				193,475
Accretion and dividend on series A convertible preferred stock, net of dividends paid	(17,110)		$ 2,110		(17,110)
Repurchases of common stock	(267,054)			$ (1)	(267,053)
Repurchases of common stock (in shares)				(10,220)
Other comprehensive loss	(2,522)						(2,522)
Net Income (Loss)	26,783							26,783
Balance, Ending at Jan. 31, 2023	$ (523,851)			$ 14	818,996		(7,065)	(1,335,796)
Temporary equity, Ending, Shares at Jan. 31, 2023	500,000		500
Temporary equity, Balance at Jan. 31, 2023	$ 489,990		$ 489,990
Balance, Ending, Shares at Jan. 31, 2023				144,301
Issuance of common stock upon stock option exercises	$ (47,097)				(47,097)
Issuance of common stock upon stock option exercises (in shares)	89,520			6,606,000
Stock-based compensation related to stock awards	$ 207,711				207,711
Accretion and dividend on series A convertible preferred stock, net of dividends paid	(17,105)		$ 2,105		(17,105)
Repurchases of common stock	(177,131)				(177,131)
Repurchases of common stock (in shares)				(6,554)
Other comprehensive loss	(2,621)						(2,621)
Net Income (Loss)	129,032							129,032
Balance, Ending at Jan. 31, 2024	$ (431,062)			$ 14	$ 785,374		$ (9,686)	$ (1,206,764)
Temporary equity, Ending, Shares at Jan. 31, 2024	500,000		500
Temporary equity, Balance at Jan. 31, 2024	$ 492,095		$ 492,095
Balance, Ending, Shares at Jan. 31, 2024				144,353,000

CONSOLIDATED STATEMENTS OF CASH

CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($) $ in Thousands		12 Months Ended
		Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
CASH FLOWS FROM OPERATING ACTIVITIES:
Net income (loss)		$ 129,032	$ 26,783	$ (41,459)
Adjustments to reconcile net income (loss) to net cash provided by operating activities:
Depreciation and amortization		51,241	65,988	78,234
Stock-based compensation expense		198,783	185,632	178,974
Amortization of deferred commissions		54,227	53,522	45,866
Deferred income taxes		(75,292)	1,647	(1,910)
Other		2,478	2,312	2,934
Changes in operating assets and liabilities
Accounts receivable, net		(21,876)	(8,931)	(27,224)
Deferred commissions		(44,482)	(54,987)	(59,240)
Operating lease right-of-use assets, net		35,174	40,155	41,825
Other assets		7,256	(5,710)	(16,495)
Accounts payable, accrued expenses and other liabilities		(1,179)	(1,899)	17,605
Operating lease liabilities		(49,349)	(44,555)	(47,389)
Deferred revenue		32,714	38,025	63,097
Net cash provided by operating activities		318,727	297,982	234,818
CASH FLOWS FROM INVESTING ACTIVITIES:
Purchases of short-term investments		(169,416)	(102,088)	(170,000)
Maturities of short-term investments		107,950	240,000
Purchases of property and equipment, net of sale proceeds		(1,843)	(4,433)	(4,702)
Capitalized internal-use software costs		(16,561)	(12,064)	(5,785)
Acquisitions, net of cash acquired		(2,732)		(59,395)
Other		(190)	(815)	514
Net cash (used in) provided by investing activities		(82,792)	120,600	(239,368)
CASH FLOWS FROM FINANCING ACTIVITIES:
Repurchases of common stock		(177,131)	(274,172)	(561,571)
Payments of dividends to preferred stockholders		(14,943)	(15,057)	(9,619)
Proceeds from issuance of common stock under employee equity plans		28,203	32,187	25,373
Employee payroll taxes paid for net settlement of restricted stock units		(74,651)	(93,910)	(57,383)
Principal payments of finance lease liabilities		(30,176)	(40,353)	(50,391)
Other		(4,198)	(5,087)	(4,350)
Net cash used in financing activities		(272,896)	(396,495)	(172,861)
Effect of exchange rate changes on cash, cash equivalents, and restricted cash		(7,822)	(9,935)	(1,212)
Net (decrease) increase in cash, cash equivalents, and restricted cash		(44,783)	12,152	(178,623)
Cash, cash equivalents, and restricted cash, beginning of period	[1]	429,040	416,888	595,511
Cash, cash equivalents, and restricted cash, end of period	[1]	384,257	429,040	416,888
SUPPLEMENTAL DISCLOSURE OF CASH FLOW INFORMATION:
Cash paid for interest		1,683	2,754	4,690
Cash paid for income taxes, net of tax refunds		$ 8,450	7,044	2,009
Series A Convertible Preferred Stock
CASH FLOWS FROM FINANCING ACTIVITIES:
Series A convertible preferred stock, net of issuance costs			$ (103)	$ 485,080

[1] Restricted cash is included in other current assets in the consolidated balance sheets for the periods presented.

Pay vs Performance Disclosure

Pay vs Performance Disclosure - USD ($) $ in Thousands	12 Months Ended
Pay vs Performance Disclosure - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Pay vs Performance Disclosure
Net Income (Loss)	$ 129,032	$ 26,783	$ (41,459)

Insider Trading Arrangements

Insider Trading Arrangements	3 Months Ended
Insider Trading Arrangements	Jan. 31, 2024
Trading Arrangements, by Individual
Rule 10b5-1 Arrangement Adopted	false
Non-Rule 10b5-1 Arrangement Adopted	false
Rule 10b5-1 Arrangement Terminated	false
Non-Rule 10b5-1 Arrangement Terminated	false

Description of Business and Bas

Description of Business and Basis of Presentation	12 Months Ended
Description of Business and Basis of Presentation	Jan. 31, 2024
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Description of Business and Basis of Presentation	Note 1. Description of Business and Basis of Presentation Description of Business We were incorporated in the state of Washington in April 2005, and were reincorporated in the state of Delaware in March 2008. Box provides a leading cloud content management platform that enables organizations of all sizes to securely manage cloud content while allowing easy, secure access and sharing of this content from anywhere, on any device. Basis of Presentation and Principles of Consolidation The consolidated financial statements are prepared in accordance with GAAP and include the consolidated accounts of Box, Inc. and its wholly-owned subsidiaries. All intercompany accounts and transactions have been eliminated in consolidation. Certain prior period amounts reported in our consolidated financial statements have been reclassified to conform to the current year presentation. Such reclassifications did not affect revenue, income (loss) from operations, or net income (loss).

Summary of Significant Accounti

Summary of Significant Accounting Policies	12 Months Ended
Summary of Significant Accounting Policies	Jan. 31, 2024
Accounting Policies [Abstract]
Summary of Significant Accounting Policies	Note 2. Summary of Significant Accounting Policies Use of Estimates The preparation of consolidated financial statements in conformity with GAAP requires management to make, on an ongoing basis, estimates and assumptions that affect the amounts reported and disclosed in the financial statements and the accompanying notes. Actual results could differ from these estimates. Such estimates include, but are not limited to, the fair value of acquired intangible assets, the useful lives of intangible assets and property and equipment, the expected benefit period for deferred commissions, the incremental borrowing rate we use to determine our lease liabilities, the valuation allowance of deferred income tax assets, and uncertain tax positions. Management bases its estimates on historical experience and on various other assumptions which management believes to be reasonable, the results of which form the basis for making judgments about the carrying values of assets and liabilities. Revenue Recognition We derive our revenue primarily from three sources: (1) subscription revenue, which is comprised of subscription fees from customers who have access to our content cloud platform which includes routine customer support; (2) revenue from customers purchasing our premier services package; and (3) revenue from professional services such as implementing best practice use cases, project management and implementation consulting services. Revenue is recognized when control of these services is transferred to a customer. The amount of revenue recognized reflects the consideration we expect to be entitled to in exchange for those services. We determine revenue recognition through the following steps: • Identification of the contract, or contracts, with a customer • Identification of the performance obligations in the contract • Determination of the transaction price • Allocation of the transaction price to the performance obligations in the contract • Recognition of revenue as we satisfy a performance obligation Subscription and Premier Services Revenues We recognize revenue as we satisfy our performance obligations. Accordingly, due to our subscription model, we recognize revenue for our subscription and premier services ratably over the contract term. We typically invoice our customers at the beginning of the term, in multi-year, annual, quarterly or monthly installments. Our subscription and premier services contracts generally range from one to three years in length, are typically non-cancellable and do not contain refund-type provisions. Revenue is presented net of sales and other taxes we collect on behalf of governmental authorities. Professional Services Professional services are generally billed on a fixed price basis, for which revenue is recognized over time based on the proportion performed. Contracts with Multiple Performance Obligations Our contracts can include multiple performance obligations which may consist of some or all of subscription services, premier services, and professional services. For these contracts, we account for individual performance obligations separately if they are distinct. The transaction price is allocated to the separate performance obligations on a relative standalone selling price basis. We determine the standalone selling prices based on our overall pricing objectives, taking into consideration discounting practices, the size and volume of our transactions, the customer demographic, the geographic area where services are sold, price lists, our go-to-market strategy, historical standalone sales and contract prices. Deferred Revenue Deferred revenue consists of billings in advance of revenue recognition generated by our subscription services, premier services, and professional services described above. Cost of Revenue Cost of revenue consists primarily of costs related to providing our subscription services to our paying customers, including employee compensation and related expenses for data center operations, customer support and professional services personnel, public cloud hosting costs, depreciation of servers and equipment, security services and other tools, as well as amortization expense associated with capitalized internally developed software and acquired technology. We allocate overhead such as rent, information technology costs and employee benefit costs to all departments based on headcount. Deferred Commissions Sales commissions earned by our sales force are considered incremental and recoverable costs of obtaining a contract with a customer. Sales commissions for new contracts are deferred and then amortized on a straight-line basis over a period of benefit that we have estimated to be five years . We determined the period of benefit by taking into consideration the duration of our customer contracts, the life cycles of our technology and other factors. Sales commissions for renewal contracts are deferred and then amortized on a straight-line basis over the related contractual renewal period. Amortization expense is included in sales and marketing expenses on the consolidated statements of operations. We deferred sales commissions costs of $ 44.5 million, $ 55.0 million and $ 59.2 million during the years ended January 31, 2024, 2023 and 2022 , respectively, and amortized $ 54.2 million, $ 53.5 million and $ 45.9 million of deferred commissions during the same periods respectively. Certain Risks and Concentrations Our financial instruments that are exposed to concentrations of credit risk consist primarily of cash and cash equivalents, short-term investments, and accounts receivable. Although we deposit our cash with multiple financial institutions, our deposits, at times, may exceed deposit insurance coverage limits. We sell to a broad range of customers. Our revenue is derived primarily from the United States across a multitude of industries. Accounts receivable are derived from the delivery of our services to customers primarily located in the United States. We accept and settle our accounts receivable using credit cards, electronic payments and checks. A majority of our lower dollar value invoices are settled by credit card on or near the date of the invoice. We do not require collateral from customers to secure accounts receivable. We believe collections of our accounts receivable are probable based on the size, industry diversification, financial condition and past transaction history of our customers. As of January 31, 2024 and 2023, no single customer accounted for more than 10 % of total accounts receivable . No single customer represented over 10 % of revenue in the years ended January 31, 2024, 2023 and 2022. We serve our customers and users from public cloud hosting operated by third parties. In order to reduce the risk of down time of our subscription services, we have established third-party cloud computing and hosting providers in various locations in the United States and abroad. We have internal procedures to restore services in the event of disaster with our cloud providers. Even with these procedures for disaster recovery in place, our cloud services could be significantly interrupted during the implementation of the procedures to restore services. Geographic Locations For the years ended January 31, 2024, 2023 and 2022 , revenue attributable to customers in the United States was 66 %, 67 % and 68 %, respectively. For the years ended January 31, 2024, 2023 and 2022 revenue attributable to customers in Japan was 21 %, 19 % and 18 %, respectively. As of January 31, 2024 and 2023 , substantially all of our property and equipment was located in the United States. Foreign Currency Translation and Transactions The functional currency of our principal foreign subsidiary is the U.S. dollar; for the other foreign subsidiaries, the functional currency is generally the local currency. Adjustments resulting from translating foreign functional currency financial statements of our foreign subsidiaries into U.S. dollars are recorded as part of a separate component of the consolidated statements of comprehensive income (loss). Foreign currency transaction gains and losses are included within interest and other expense, net, in the consolidated statements of operations for the period. Monetary assets and liabilities denominated in a foreign currency are translated into U.S. dollars at the exchange rate on the balance sheet date. Revenue and expenses are translated at the average exchange rate during the period. Equity transactions are translated using historical exchange rates. Translation adjustments were $ 10.3 million and $ 8.5 million as of January 31, 2024 and 2023 , respectively. We incurred $ 3.0 million, $ 3.4 million and $ 3.7 million in foreign currency exchange losses during the years ended January 31, 2024, 2023 and 2022 , respectively. Cash and Cash Equivalents We consider all highly liquid investments with an initial maturity of 90 days or less at the date of purchase to be cash equivalents. We maintain such funds in overnight cash deposits, money market funds, and certificates of deposit. Fair Value of Financial Instruments We measure our financial assets and liabilities at fair value at each reporting period using a fair value hierarchy which requires us to maximize the use of observable inputs and minimize the use of unobservable inputs when measuring fair value. We define fair value as the exchange price that would be received from selling an asset or paid to transfer a liability in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants on the measurement date. A financial instrument’s classification within the fair value hierarchy is based upon the lowest level of input that is significant to the fair value measurement. Three levels of inputs may be used to measure fair value: • Level 1—Observable inputs are unadjusted quoted prices in active markets for identical assets or liabilities. • Level 2—Observable inputs are quoted prices for similar assets and liabilities in active markets or inputs other than quoted prices which are observable for the assets or liabilities, either directly or indirectly through market corroboration, for substantially the full term of the financial instruments. • Level 3—Unobservable inputs that are supported by little or no market activity and are significant to the fair value of the assets or liabilities. These inputs are based on our own assumptions used to measure assets and liabilities at fair value and require significant management judgment or estimation. Short-Term Investments Our short-term investments are primarily comprised of U.S. treasury securities, foreign government securities, and certificates of deposit. We determine the appropriate classification for our short-term investments at the time of purchase and reevaluate such designation at each balance sheet date. We have classified our short-term investments as available-for-sale securities as we may sell these securities at any time for use in operations or for other purposes. We record such securities at fair value in our consolidated balance sheet, with unrealized gains or losses reported as a component of accumulated other comprehensive loss. The amount of unrealized gains or losses reclassified into earnings is based on specific identification when the securities are sold. We periodically evaluate if any security has experienced credit-related declines in fair value, which are recorded against an allowance for credit losses with an offsetting entry to interest and other expense, net on the consolidated statement of operations. Derivative Instruments and Hedging We measure derivative financial instruments at fair value and recognize them as either assets or liabilities on our consolidated balance sheets. We record changes in the fair value of derivative financial instruments designated as cash flow hedges in other comprehensive income (loss). When the hedged transaction affects earnings, we subsequently reclassify the net derivative gain or loss within other comprehensive income (loss) into the same line as the hedged item on the consolidated statements of operations to offset the changes in the hedged transaction. The cash flow effects related to derivative financial instruments designated as cash flow hedges are included within operating activities on our consolidated statements of cash flows. Accounts Receivable and Related Allowance Accounts receivable are recorded at the invoiced amounts and do not bear interest. We maintain an allowance for estimated credit losses inherent in our accounts receivable portfolio. We assess the collectability of the accounts by taking into consideration the aging of our trade receivables, historical experience, reasonable and supportable forecasts of future economic conditions, and management judgment. We write off trade receivables against the allowance when management determines a balance is uncollectible and no longer intends to actively pursue collection of the receivable. Property and Equipment Property and equipment are stated at cost less accumulated depreciation. Depreciation is computed using the straight-line method over the estimated useful lives of the respective assets, generally three to five years . Leasehold improvements are amortized over the shorter of their estimated useful lives or the remaining lease term. Depreciation commences once the asset is ready to be placed in service. Construction in progress is primarily related to the construction or development of property and equipment which have not yet been placed in service for their intended use. Leases We determine whether an arrangement contains a lease at inception. A contract is or contains a lease if the contract conveys the right to control the use of an identified asset for a period of time in exchange for consideration. To determine whether a contract is or contains a lease, we consider all relevant facts and circumstances to assess whether the customer has both of the following: • The right to obtain substantially all of the economic benefits from use of the identified asset • The right to direct the use of the identified asset We recognize lease liabilities and right-of-use assets at lease commencement. We measure lease liabilities based on the present value of lease payments over the lease term discounted using the rate implicit in the lease when that rate is readily determinable or our incremental borrowing rate. We estimate our incremental borrowing rate based on an analysis of publicly traded debt securities of companies with credit and financial profiles similar to our own and adjust our incremental borrowing rate to reflect the corresponding lease term. We do not include in the lease term options to extend or terminate the lease unless it is reasonably certain that we will exercise any such options. We account for the lease and non-lease components as a single lease component for all our leases. We measure right-of-use assets based on the corresponding lease liabilities adjusted for (i) prepayments made to the lessor at or before the commencement date, (ii) initial direct costs we incur, and (iii) tenant incentives under the lease. We evaluate the recoverability of our right-of-use assets for possible impairment in accordance with our long-lived assets policy. We do not recognize right-of-use assets or lease liabilities for short-term leases, which have a lease term of twelve months or less, and recognize the associated lease payments in the consolidated statements of operations on a straight-line basis over the lease term. Operating leases are reflected in operating lease right-of-use assets, operating lease liabilities, and operating lease liabilities, non-current on our consolidated balance sheets. Finance leases are included in property and equipment, net, finance lease liabilities, and other long-term liabilities on our consolidated balance sheets. We begin recognizing rent expense when the lessor makes the underlying asset available to us. We recognize rent expense under our operating leases on a straight-line basis. For finance leases, we record interest expense on the lease liability in addition to amortizing the right-of-use asset (generally straight-line) over the shorter of the lease term or the useful life of the right-of-use asset. Variable lease payments are expensed as incurred and are not included within the lease liabilities and right-of-use assets calculation. We generally recognize sublease income on a straight-line basis over the sublease term. Business Combinations We allocate the fair value of purchase consideration to the tangible assets acquired, liabilities assumed and intangible assets acquired based on their estimated fair values. The excess of the fair value of purchase consideration over the fair values of these identifiable assets and liabilities is recorded as goodwill. Such valuations require management to make significant estimates and assumptions, especially with respect to intangible assets. Significant estimates in valuing certain intangible assets include, but are not limited to, future expected cash flows from acquired users, acquired technology, and trade names from a market participant perspective, useful lives and discount rates. Management’s estimates of fair value are based upon assumptions believed to be reasonable, but which are inherently uncertain and unpredictable and, as a result, actual results may differ from estimates. During the measurement period, which is one year from the acquisition date, we may record adjustments to the assets acquired and liabilities assumed, with the corresponding offset to goodwill. Upon the conclusion of the measurement period, any subsequent adjustments are recorded to earnings. Impairment Assessment of Long-Lived Assets, Including Goodwill and Other Acquired Intangible Assets We evaluate the recoverability of property and equipment for possible impairment whenever events or circumstances indicate that the carrying amount of such assets may not be recoverable. Recoverability of these assets is measured by a comparison of the carrying amounts to the future undiscounted cash flows the assets are expected to generate. If such review indicates that the carrying amount of property and equipment is not recoverable, the carrying amount of such assets is reduced to fair value. We have not recorded any significant impairment charges during the years presented. Acquired finite-lived intangible assets are typically amortized over the estimated useful lives of the assets, which is generally two to seven years . We evaluate the recoverability of our intangible assets for possible impairment whenever events or circumstances indicate that the carrying amount of such assets may not be recoverable. Recoverability of these assets is measured by a comparison of the carrying amounts to the future undiscounted cash flows the assets are expected to generate. If such review indicates that the carrying amount of intangible assets is not recoverable, the carrying amount of such assets is reduced to fair value. We have not recorded any such impairment charges during the years presented. We review goodwill for impairment at least annually or more frequently if events or changes in circumstances indicate that the carrying value of goodwill may not be recoverable. We have elected to first assess the qualitative factors to determine whether it is more likely than not that the fair value of our single reporting unit is less than its carrying amount as a basis for determining whether it is necessary to perform the quantitative goodwill impairment test. If we determine that it is more likely than not that its fair value is less than its carrying amount, then the quantitative goodwill impairment test will be performed. The quantitative goodwill impairment test identifies goodwill impairment and measures the amount of goodwill impairment loss to be recognized by comparing the fair value of our single reporting unit with its carrying amount. If the fair value exceeds its carrying amount, no further analysis is required; otherwise, any excess of the goodwill carrying amount over the implied fair value is recognized as an impairment loss, and the carrying value of goodwill is written down to fair value. No impairment of goodwill has been identified during the years presented. Legal Contingencies From time to time, we are subject to litigation and claims that arise in the ordinary course of business. We investigate litigation and claims as they arise and accrue estimates for resolution of legal and other contingencies when losses are probable and estimable. Because the results of litigation and claims cannot be predicted with certainty, we base our loss accruals on the best information available at the time. As additional information becomes available, we reassess our potential liability and may revise our estimates. Such revisions could have a material impact on future quarterly or annual results of operations. Research and Development Costs Research and development costs include personnel costs, including stock-based compensation expense, associated with our engineering personnel and consultants responsible for the design, development and testing of the product, depreciation of equipment used in research and development and allocated overhead for facilities, information technology, and employee benefit costs. Internal-Use Software Costs We capitalize costs to develop software for internal use incurred during the application development stage. Costs related to preliminary project activities and post implementation activities are expensed as incurred. Once an application has reached the development stage, qualifying internal and external costs are capitalized until the application is substantially complete and ready for its intended use. Capitalized qualifying costs are amortized on a straight-line basis when the software is ready for its intended use over an estimated useful life, which is generally three years . Internal-use software costs also include third-party on-premises software, which is amortized over the lesser of five years or the license term. We evaluate the useful lives of these assets on an annual basis and test for impairment whenever events or changes in circumstances occur that could impact the recoverability of these assets. We capitalize qualifying implementation costs incurred in a hosting arrangement that is a service contract based on the existing guidance for internally developed software, which is presented as part of our prepaid expenses and other current assets and other long-term assets based on the term of the associated hosting arrangement. Qualifying external and internal costs incurred during the application development stage of implementation are capitalized and costs incurred during the preliminary project and post implementation stages are expensed as incurred. We amortize capitalized qualifying implementation costs on a straight-line basis when the module or component of the hosting arrangement is ready for its intended use over the shorter of (i) the contract term plus the renewal period and (ii) three years. The amortization of capitalized qualifying implementation costs is presented in the same line item as fees for the associated hosting arrangement in the consolidated statements of operations. We test for impairment whenever events or changes in circumstances occur that could impact the recoverability of these assets. Advertising Costs Advertising costs are expensed as incurred and are included in sales and marketing expense. Advertising costs for the years ended January 31, 2024, 2023 and 2022 were $ 17.5 million, $ 14.7 million and $ 16.6 million, respectively. Stock-Based Compensation We determine the fair value of stock options and purchase rights issued to employees under our 2015 Equity Incentive Plan and 2015 Employee Stock Purchase Plan on the date of grant using the Black-Scholes option pricing model, which is impacted by the fair value of our common stock as well as changes in assumptions regarding a number of variables, which include, but are not limited to, the expected common stock price volatility over the term of the awards, the expected term of the awards, risk-free interest rates and the expected dividend yield. We use the market closing price of our Class A common stock as reported on the New York Stock Exchange for the fair value of restricted stock units granted after our IPO. We recognize compensation expense for stock options and restricted stock units, net of estimated forfeitures, on a straight-line basis over the period during which an employee is required to provide services in exchange for the award (generally the vesting period of the award). We estimate future forfeitures at the date of grant and revise the estimates, if necessary, in subsequent periods if actual forfeitures differ from those estimates. We recognize compensation expense of purchase rights granted under our 2015 ESPP on a straight-line basis over the offering period. For performance-based restricted stock units that vest based upon continued service and achievement of certain performance conditions established by the Board of Directors for a predetermined period, the fair value is determined based upon the market closing price of our Class A common stock on the date of the grant; compensation expense is recognized over the requisite service period if it is probable that the performance condition will be satisfied based on the accelerated attribution method. Income Taxes We account for income taxes under the asset and liability method, which requires the recognition of deferred tax assets and liabilities for the temporary differences between the financial statement and tax basis of assets and liabilities using the enacted tax rates in effect for the years in which the differences are expected to reverse. The effect on deferred taxes of a change in income tax rates is recognized in the consolidated statements of operations in the period that includes the enactment date. Valuation allowances are established when necessary to reduce deferred tax assets to the amounts we believe are more likely than not to be realized. We recognize tax benefits from uncertain tax positions only if we believe that it is more likely than not that the tax position will be sustained on examination by the taxing authorities based on the technical merits of the position. The tax benefits recognized in the financial statements from such positions are then measured based on the largest benefit that has a greater than 50 % likelihood of being realized upon settlement. The 2017 Tax Cuts and Jobs Act subjects a U.S. shareholder to tax on global intangible low-taxed income (GILTI) earned by foreign subsidiaries. We elected to account for the income tax effects of GILTI as a period cost in the year the tax is incurred. Recently Adopted and Issued Accounting Pronouncements In November 2023, the FASB issued Accounting Standard Update (ASU) 2023-07, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures, which requires disclosure of incremental segment information on an annual and interim basis. This ASU is effective for fiscal years beginning after December 15, 2023, and interim periods within fiscal years beginning after December 15, 2024 and requires retrospective application to all prior periods presented in the financial statements. We are currently evaluating the impact of the new standard. In December 2023, the FASB issued ASU 2023-09, Improvements to Income Tax Disclosures , which requires greater disaggregation of tax information in rate reconciliation and income taxes paid by jurisdiction. This ASU is effective for fiscal years beginning after December 15, 2024. We are currently evaluating the impact of the new standard. There were no other recently adopted or issued accounting pronouncements that had a material impact on our consolidated financial statements for the year ended January 31, 2024 .

Revenue

Revenue	12 Months Ended
Revenue	Jan. 31, 2024
Revenue from Contract with Customer [Abstract]
Revenue	Note 3. Revenue Deferred Revenue Deferred revenue was $ 586.9 million and $ 566.6 million as of January 31, 2024 and 2023, respectively. During the years ended January 31, 2024 and 2023, we recognized $ 546.4 million and $ 521.3 million of revenue that was included in the deferred revenue balance as of January 31, 2023 and 2022, respectively. Transaction Price Allocated to the Remaining Performance Obligations As of January 31, 2024 , we had remaining performance obligations from contracts with customers of $ 1.3 billion. We expect to recognize revenue on 59 % of these remaining performance obligations over the next 12 months, with the substantial majority of the remaining balance expected to be recognized within 24 months .

Fair Value of Financial Instrum

Fair Value of Financial Instruments	12 Months Ended
Fair Value of Financial Instruments	Jan. 31, 2024
Fair Value Disclosures [Abstract]
Fair Value Measurements	Note 4. Fair Value of Financial Instruments Fair Value Measurements of Assets and Liabilities Measured at Fair Value on a Recurring Basis We measure our financial assets and liabilities at fair value at each reporting period using a fair value hierarchy which requires us to maximize the use of observable inputs and minimize the use of unobservable inputs when measuring fair value. We define fair value as the exchange price that would be received from selling an asset or paid to transfer a liability in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants on the measurement date. A financial instrument’s classification within the fair value hierarchy is based upon the lowest level of input that is significant to the fair value measurement. Three levels of inputs may be used to measure fair value: • Level 1—Observable inputs are unadjusted quoted prices in active markets for identical assets or liabilities. • Level 2—Observable inputs are quoted prices for similar assets and liabilities in active markets or inputs other than quoted prices which are observable for the assets or liabilities, either directly or indirectly through market corroboration, for substantially the full term of the financial instruments. • Level 3—Unobservable inputs that are supported by little or no market activity and are significant to the fair value of the assets or liabilities. These inputs are based on our own assumptions used to measure assets and liabilities at fair value and require significant management judgment or estimation. Financial assets subject to the fair value disclosure requirements are included in the table below. All of our financial assets are classified as Level 1. The estimated fair value of cash equivalents and short-term investments were as follows (in thousands): January 31, 2024 2023 Cash equivalents: Money market funds $ 189,268 $ 181,513 U.S. treasury securities — 16,906 Total cash equivalents 189,268 198,419 Short-term investments: U.S. treasury securities 61,484 32,783 Non-U.S. government issued securities 5,464 — Total short-term investments (1) 66,948 32,783 Total cash equivalents and short-term investments (1) $ 256,216 $ 231,202 (1) As of January 31, 2024, we had a certificate of deposit for a total of $ 30.0 million with an original maturity of more than three months and less than twelve months that is classified as a short-term investment in our consolidated balance sheet. This certificate of deposit is not included in the table above as it does not meet the definition of a security. We did no t have any certificates of deposit as of January 31, 2023 . There were no material differences between the estimated fair value and amortized cost of our cash equivalents and short-term investments. As of January 31, 2024, contractual maturities of our short-term investments were all within one year. As of January 31, 2024, we do not consider any portion of the unrealized losses to be credit losses. Fair Value Measurements of Other Financial Instruments On June 30, 2023, we entered into an amended and restated credit agreement to amend and restate the November 2017 Facility. As of January 31, 2024 and 2023, we had total debt outstanding relating to the June 2023 Facility and the November 2017 Facility, respectively, with a carrying amount of $ 30.0 million. The estimated fair value of the June 2023 Facility, which we have classified as a Level 2 financial instrument, approximates its carrying value. In January 2021, we issued $ 345.0 million aggregate principal amount of 0.00 % convertible senior notes due January 15, 2026 . The fair value of the Convertible Notes is determined using observable market prices. The fair value of the Convertible Notes, which we have classified as a Level 2 instrument, was $ 392.1 million and $ 462.9 million as of January 31, 2024 and 2023 , respectively.

Balance Sheet Components

Balance Sheet Components	12 Months Ended
Balance Sheet Components	Jan. 31, 2024
Balance Sheet Related Disclosures [Abstract]
Balance Sheet Components	Note 5. Balance Sheet Components Property and Equipment, Net Property and equipment, net consisted of the following (in thousands): January 31, 2024 2023 Data center equipment $ — $ 353,519 Leasehold improvements 69,494 79,319 Computer-related equipment and software 22,031 21,436 Furniture and fixtures 16,632 15,301 Construction in progress 697 2,362 Total property and equipment 108,854 471,937 Less: accumulated depreciation ( 77,501 ) ( 401,965 ) Total property and equipment, net $ 31,353 $ 69,972 As of January 31, 2024, we have completed our migration to the public cloud from our collocated data centers. The remaining data center equipment assets have been reclassified as held for sale at their fair value, which is not material, and are included in other current assets on our consolidated balance sheet. As of January 31, 2023, the gross carrying amount of property and equipment included $ 258.3 million of data center equipment acquired under finance leases and the accumulated depreciation of property and equipment acquired under these finance leases was $ 226.2 million. Depreciation expense related to property and equipment was $ 37.0 million, $ 51.2 million and $ 63.9 million for the years ended January 31, 2024, 2023 and 2022 , respectively.

Leases

Leases	12 Months Ended
Leases	Jan. 31, 2024
Leases [Abstract]
Leases	Note 6. Leases We have entered into various non-cancellable operating lease agreements for certain of our offices and data centers with lease periods expiring primarily between fiscal years 2025 and 2034 . Certain of these arrangements have free or escalating rent payment provisions and optional renewal or termination clauses. Our operating leases typically include variable lease payments, which are primarily comprised of common area maintenance and utility charges for our offices and power and network connections for our data centers, that are determined based on actual consumption. Our operating lease agreements do not contain any residual value guarantees, covenants, or other restrictions. We also have entered into various finance lease arrangements to obtain servers and related equipment for our data center operations. These agreements are primarily for four years and certain of these arrangements have optional renewal or termination clauses. The leases are secured by the underlying leased servers and related equipment. During fiscal year 2023, we modified our finance leases to reflect our intent to exercise the purchase options at the end of the term of each finance lease. As of January 31, 2024, there were no remaining material finance lease liabilities. We sublease certain floors of our Redwood City and London offices. Our current subleases have total lease terms ranging from 30 to 96 months that will expire at various dates by fiscal year 2026 . The components of lease cost, which were included in operating expenses in our consolidated statements of operations, were as follows (in thousands): Year Ended January 31, 2024 2023 Finance lease cost: Amortization of finance lease right-of-use assets $ 24,708 $ 40,526 Interest on finance lease liabilities 773 2,112 Operating lease cost, gross 49,365 49,965 Variable lease cost, gross 9,068 8,882 Sublease income ( 6,692 ) ( 9,035 ) Total lease cost $ 77,222 $ 92,450 Supplemental cash flow information related to leases was as follows (in thousands): Year Ended January 31, 2024 2023 Cash paid for amounts included in the measurement of lease liabilities Operating cash flows for operating leases $ 57,006 $ 54,260 Operating cash flows for finance leases 859 1,962 Financing cash flows for finance leases 30,176 40,353 Right-of-use assets obtained in exchange of lease obligations Operating leases $ 5,477 $ 197 Finance leases — 10,225 Supplemental information related to the remaining lease term and discount rate was as follows: January 31, 2024 2023 Weighted-average remaining lease term (in years) Operating leases 4.79 4.47 Finance leases * 0.78 Weighted-average discount rate Operating leases 5.95 % 5.26 % Finance leases * 5.46 % * As of January 31, 2024 , supplemental information is not meaningful as finance leases were not material. As of January 31, 2024, maturities of our operating lease liabilities, which do not include short-term leases and variable lease payments, are as follows (in thousands): Years ending January 31: Operating Leases (1) 2025 $ 33,057 2026 29,541 2027 28,819 2028 25,173 2029 12,092 Thereafter 10,897 Total lease payments 139,579 Less: imputed interest ( 18,602 ) Present value of total lease liabilities $ 120,977 (1) Non-cancellable sublease proceeds for the years ending January 31, 2025 and 2026 of $ 5.0 million and $ 1.0 million, respectively, are not included in the table above. As of January 31, 2024 , maturities of our finance lease liabilities are no t material. As of January 31, 2024, we had two operating leases for our office spaces that have not yet commenced. These operating leases have aggregated undiscounted future payments of $ 24.1 million and lease terms ranging from one and a half to nine years . These operating leases are planned to commence during fiscal year 2025.

Intangible Assets

Intangible Assets	12 Months Ended
Intangible Assets	Jan. 31, 2024
Goodwill and Intangible Assets Disclosure [Abstract]
Intangible Assets	Note 7. Intangible Assets Intangible assets are included in other long-term assets in the consolidated balance sheets. Intangible assets consisted of the following (in thousands): January 31, 2024 2023 Internally developed software $ 68,133 $ 44,812 Acquired developed technology 23,939 22,871 On-premises software 17,523 17,340 Total intangible assets 109,595 85,023 Less: accumulated amortization ( 62,820 ) ( 45,853 ) Total intangible assets, net $ 46,775 $ 39,170 Intangible assets are amortized on a straight-line basis over the useful life. Amortization expense for intangible assets was $ 16.6 million, $ 17.7 million, and $ 17.3 million for the years ending January 31, 2024, 2023, and 2022, respectively. As of January 31, 2024, expected amortization expense for intangible assets was as follows (in thousands): Years ending January 31: 2025 $ 12,884 2026 8,873 2027 1,450 Total $ 23,207 As of January 31, 2024 , we capitalized internally developed software of $ 23.6 million for numerous projects that were not yet ready for their intended use. The majority of these projects, which generally have a useful life of three years , are expected to commence amortization in fiscal year 2025 .

Commitments and Contingencies

Commitments and Contingencies	12 Months Ended
Commitments and Contingencies	Jan. 31, 2024
Commitments and Contingencies Disclosure [Abstract]
Commitments and Contingencies	Note 8. Commitments and Contingencies Letters of Credit As of January 31, 2024 and 2023 , we had letters of credit in the aggregate amount of $ 11.4 million and $ 18.6 million, respectively, in connection with our operating leases and voluntary disability insurance (VDI) program, which were primarily issued under the available sublimit for the issuance of letters of credit in conjunction with a secured credit agreement as disclosed in Note 9. Purchase Obligations Our purchase obligations relate primarily to public cloud hosting services and IT software and support services costs and have terms ranging from two to eight years . As of January 31, 2024, future minimum payments under non-cancellable contractual purchases, which were not recognized on our consolidated balance sheet, are as follows, shown in accordance with the payment due date (in thousands): Years ending January 31: 2025 $ 40,271 2026 24,099 2027 283,568 2028 511 2029 355 Total $ 348,804 Legal Matters From time to time, we are subject to litigation and claims that arise in the ordinary course of business. We investigate litigation and claims as they arise and accrue estimates for resolution of legal and other contingencies when losses are probable and estimable. Although the results of litigation and claims cannot be predicted with certainty, we believe there was not at least a reasonable possibility that we had incurred a material loss with respect to such loss contingencies as of January 31, 2024. Indemnification We include service level commitments to our customers warranting certain levels of uptime reliability and performance and permitting those customers to receive credits in the event that we fail to meet those levels. In addition, our customer contracts often include (i) specific obligations that we maintain the availability of the customer’s data through our service and that we secure customer content against unauthorized access or loss, and (ii) indemnity provisions whereby we indemnify our customers for third-party claims asserted against them that result from our failure to maintain the availability of their content or securing the same from unauthorized access or loss. To date, we have not incurred any material costs as a result of such commitments. Our arrangements generally include certain provisions for indemnifying customers against liabilities if our products or services infringe a third party’s intellectual property rights. It is not possible to determine the maximum potential amount under these indemnification obligations due to the limited history of prior indemnification claims and the unique facts and circumstances involved in each particular agreement. To date, we have not incurred any material costs as a result of such obligations and have not accrued any material liabilities related to such obligations in the consolidated financial statements. In addition, we indemnify our officers, directors and certain key employees while they are serving in good faith in their respective capacities. To date, there have been no claims under any indemnification provisions.

Debt

Debt	12 Months Ended
Debt	Jan. 31, 2024
Debt Disclosure [Abstract]
Debt	Note 9. Debt Convertible Senior Notes In January 2021, we issued $ 345.0 million aggregate principal amount of 0.00 % convertible senior notes due January 15, 2026 . The Convertible Notes are senior unsecured obligations and do not bear regular interest. Each $ 1,000 principal amount of the Convertible Notes will be convertible into 38.7962 shares of our Class A common stock, which is equivalent to a conversion price of approximately $ 25.78 per share. The Convertible Notes are convertible at the option of the holders of the Convertible Notes at any time prior to the close of business on the business day immediately preceding October 15, 2025 , only under the following circumstances: (1) during any fiscal quarter commencing after the fiscal quarter ending on April 30, 2021 (and only during such fiscal quarter), if the last reported sale price of our Class A common stock for at least 20 trading days (whether or not consecutive) during a period of 30 consecutive trading days ending on and including, the last trading day of the immediately preceding fiscal quarter is greater than or equal to 130 % of the conversion price on each applicable trading day; (2) during the five -business day period after any five consecutive trading day period (the “measurement period”) in which the trading price per $1,000 principal amount of the Convertible Notes for each trading day of the measurement period was less than 98 % of the product of the last reported sale price of our Class A common stock and the conversion rate for the Convertible Notes on each such trading day; (3) if we call the Convertible Notes for redemption, at any time prior to the close of business on the second scheduled trading day immediately preceding the redemption date; or (4) upon the occurrence of specified corporate events. On or after October 15, 2025, holders of the Convertible Notes may convert all or any portion of their Convertible Notes at any time prior to the close of business on the second scheduled trading day immediately preceding the maturity date regardless of the foregoing conditions. Effective February 5, 2021, we have made an irrevocable election to settle the principal portion of the Convertible Notes only in cash. Accordingly, upon conversion, we will pay the principal portion in cash and we will pay or deliver, as the case may be, the conversion premium in cash, shares of common stock or a combination of cash and shares of common stock, at our election. We may redeem for cash all or any portion of the Convertible Notes, at our option, if the last reported sale price of our common stock has been at least 130 % of the conversion price then in effect for at least 20 trading days (whether or not consecutive) during any 30 consecutive trading day period (including the last trading day of such period) ending on and including, the trading day immediately preceding the date on which we provide notice of redemption at a redemption price equal to 100 % of the principal amount of the Convertible Notes to be redeemed, plus any accrued and unpaid special interest to, but excluding the redemption date. Upon the occurrence of a fundamental change (as defined in the indenture governing the Convertible Notes) prior to the maturity date, subject to certain conditions, holders of the Convertible Notes may require us to repurchase all or a portion of the Convertible Notes for cash at a repurchase price equal to 100 % of the principal amount of the Convertible Notes to be repurchased, plus any accrued and unpaid special interest to, but excluding, the fundamental change repurchase date. As of January 31, 2024, the conditions allowing holders of the Convertible Notes to convert were not met. The net carrying amount of the Convertible Notes consisted of the following (in thousands): January 31, 2024 2023 Principal $ 345,000 $ 345,000 Unamortized issuance costs ( 3,750 ) ( 5,649 ) Net carrying amount $ 341,250 $ 339,351 Issuance costs are being amortized to interest expense over the term of the Convertible Notes using the effective interest rate method. The effective interest rate used to amortize the issuance costs is 0.56 %. For the years ended January 31, 2024 and 2023, interest expense recognized related to the Convertible Notes was not material. Capped Calls I n connection with the pricing of the Convertible Notes, we entered into privately negotiated capped call transactions with certain counterparties. The Capped Calls each have a strike price of approximately $ 25.80 per share, subject to certain adjustments, which correspond to the initial conversion price of the Convertible Notes. The Capped Calls have initial cap prices of $ 35.58 per share, subject to certain adjustments. The Capped Calls cover, subject to anti-dilution adjustments, approximately 13.4 million shares of our Class A common stock. The Capped Calls are generally intended to reduce or offset the potential dilution to our common stock upon any conversion of the Convertible Notes with such reduction or offset, as the case may be, subject to a cap based on the cap price. The Capped Calls are separate transactions, and not part of the terms of the Convertible Notes. As these transactions meet certain accounting criteria, the Capped Calls are recorded in stockholders’ deficit and are not accounted for as derivatives. The cost of $ 27.8 million incurred in connection with the Capped Calls was recorded as a reduction to additional paid-in capital. Line of Credit O n November 27, 2017 , we entered into a secured credit agreement, which provided for a $ 65.0 million revolving loan facility with a $ 45.0 million sublimit for the issuance of letters of credit. On June 30, 2023, we entered into an amended and restated credit agreement to provide for a $ 150.0 million revolving loan facility and maintain the $ 45.0 million letter of credit sublimit. Pursuant to the terms of the June 2023 Facility, the maturity date of the revolving loan facility is the earlier of (i) June 30, 2028 , (ii) October 16, 2025 , except to the extent that both of the following conditions are satisfied as of such date: (x) the outstanding principal amount of the Convertible Notes as of such date is not greater than $ 100.0 million and (y) our liquidity (as determined in accordance with the June 2023 Facility) is greater than or equal to the outstanding principal amount of such Convertible Notes as of such date, and (iii) February 11, 2028 , only in the event that any of our Series A Convertible Preferred Stock remains outstanding as of such date. In addition, the June 2023 Facility adopts SOFR as the interest rate benchmark rather than LIBOR implemented under the November 2017 Facility, with the revolving loans accruing interest at a rate per annum equal to, at our option, (a) an adjusted term SOFR rate (based on one, three, or six-month interest periods) plus a margin ranging from 1.35 % to 1.85 %, (b) a daily simple SOFR rate plus a margin ranging from 1.35 % to 1.85 %, or (c) a prime rate plus a margin of 0.35 % to 0.85 %. The June 2023 Facility provides for a commitment fee of 0.15 % to 0.25 % per annum, determined based upon our senior secured leverage ratio, on the average daily unused amount of the revolving committed amount, payable quarterly in arrears. Borrowings under the June 2023 Facility are collateralized by substantially all of our assets. The June 2023 Facility requires us to comply with a maximum leverage ratio and a minimum liquidity requirement. Additionally, the June 2023 Facility contains customary affirmative and negative covenants. As of January 31, 2024 , we had total debt outstanding with a net carrying amount of $ 29.6 million and we were in compliance with all financial covenants. Derivative Instruments and Hedging In association with our June 2023 Facility, we are required to make variable rate interest payments based on a contractually specified interest rate index (e.g., SOFR). The variable rate interest payments create interest rate risk as interest payments will fluctuate based on changes in the contractually specified interest rate index over the life of the loan. To minimize our risk exposure due to the volatility of the interest rate index, we entered into an interest rate swap agreement with Wells Fargo Bank, National Association, effective as of September 5, 2019 . This agreement, which is designated as a cash flow hedge, has a maturity of five years . Under the Swap Agreement, we have hedged a portion of the variable interest payments by effectively fixing our interest payments over the term of the agreement. As of January 31, 2024 , our interest rate swap had a notional value of $ 30.0 million.

Redeemable Convertible Preferre

Redeemable Convertible Preferred stock and Stockholders' Deficit	12 Months Ended
	Jan. 31, 2024
Stockholders' Equity Note [Abstract]
Redeemable Convertible Preferred stock and Stockholders' Deficit	Note 10. Redeemable Convertible Preferred Stock and Stockholders’ Deficit Common Stock The holder of each share of Class A common stock is entitled to 1 vote per share . As of January 31, 2024 and 2023 , we had authorized 1,000,000,000 shares of Class A common stock, par value of $ 0.0001 per share. 144,353,060 and 144,301,040 shares of Class A common stock were issued and outstanding as of January 31, 2024 and 2023, respectively. Preferred Stock As of January 31, 2024 and 2023 , we had authorized 100,000,000 shares of undesignated preferred stock, par value of $ 0.0001 per share. 500,000 shares of Series A Convertible Preferred Stock were issued and outstanding as of January 31, 2024 and 2023. Treasury Stock As of January 31, 2024 and 2023 , we held an aggregate of 3,107,809 shares of common stock as treasury stock. Series A Convertible Preferred Stock O n April 7, 2021, we entered into an investment agreement with KKR relating to the issuance and sale of 500,000 shares of our Series A Convertible Preferred Stock, par value $ 0.0001 per share, for an aggregate purchase price of $ 500 million, or $ 1,000 per share. The closing of the Issuance occurred on May 12, 2021 (the “Closing Date”). The Series A Preferred Stock rank senior to our Class A common stock with respect to dividend rights and rights on the distribution of assets on any voluntary or involuntary liquidation, dissolution or winding up of the affairs of Box. The Series A Preferred Stock initially have a liquidation preference of $ 1,000 per share. Holders of the Series A Preferred Stock are entitled to a cumulative dividend (the “Dividend”) at the rate of 3.0 % per annum, compounding quarterly, paid-in-kind or paid in cash, at our election. For any quarter in which we elect not to pay the Dividend in cash with respect to a share of Series A Preferred Stock, such Dividend will become part of the liquidation preference of such share, as set forth in the Certificate of Designations designating the Series A Preferred Stock (the “Certificate of Designations”). The Series A Preferred Stock is convertible at the option of the holders thereof at any time into shares of Class A common stock at an initial conversion price of $ 27.00 per share. At any time after the third anniversary of the Closing Date, if the volume weighted average price of our Class A common stock exceeds 200 % of the conversion price set forth in the Certificate of Designations, for at least 20 trading days in any period of 30 consecutive trading days, including the last day of such trading period, at our election, all of the Series A Preferred Stock will be convertible into the applicable number of shares of Class A common stock. Holders of the Series A Preferred Stock are entitled to vote with the holders of our Class A common stock on an as-converted basis. Holders of the Series A Preferred Stock are entitled to a separate class vote with respect to, among other things, amendments to our organizational documents that have an adverse effect on the Series A Preferred Stock, authorizations or issuances by us of securities that are senior to, or equal in priority with, the Series A Preferred Stock, increases or decreases in the number of authorized shares of Series A Preferred Stock, and payments of special dividends in excess of an agreed upon amount. At any time following the fifth anniversary of the Closing Date, we may redeem some or all of the Series A Preferred Stock for a per share amount in cash equal to: (i) the sum of (x) 100 % of the then-current liquidation preference thereof, plus (y) all accrued and unpaid dividends, multiplied by (ii) (A) 105 % if the redemption occurs at any time on or after the fifth anniversary of the Closing Date and prior to the sixth anniversary of the Closing Date, (B) 102 % if the redemption occurs at any time on or after the sixth anniversary of the Closing Date and prior to the seventh anniversary of the Closing Date, and (C) 100 % if the redemption occurs at any time on or after the seventh anniversary of the Closing Date. At any time following the seventh anniversary of the Closing Date, each holder of the Series A Preferred Stock will have the right to cause us to redeem, ratably, in whole or, from time to time, in part, the shares of Series A Preferred Stock held by such holder for a per share amount in cash equal to the sum of (x) 100 % of the then-current liquidation preference thereof, plus (y) all accrued and unpaid dividends. Upon prior written notice of certain change of control events involving Box, the shares of the Series A Preferred Stock shall automatically be redeemed by us for a repurchase price equal to the greater of (i) the value of the shares of Series A Preferred Stock as converted into Class A common stock at the then-current conversion price and (ii) an amount in cash equal to 100 % of the then-current liquidation preference thereof plus all accrued but unpaid dividends. In the case of clause (ii) above, we will also be required to pay the holders of the Series A Preferred Stock a “make-whole” premium consisting of dividends that would have otherwise accrued from the effective date of such change of control through the fifth anniversary of the Closing Date. Pursuant to the Investment Agreement, we agreed to increase the size of our Board of Directors in order to appoint, as of the Closing Date, one individual designated by KKR to our Board of Directors for a term expiring at the 2023 annual meeting of our stockholders. So long as KKR beneficially owns at least 50 % of the shares of Series A Preferred Stock purchased by KKR at the closing of the Issuance on an as-converted basis, KKR will have the right to designate a director nominee for election to our Board of Directors. We have applied the guidance in ASC 480‑10‑S99‑3A, SEC Staff Announcement: Classification and Measurement of Redeemable Securities and have therefore classified the Series A Preferred Stock as mezzanine equity. The Series A Preferred Stock was recorded outside of stockholders’ deficit because the shares may be redeemed at the option of the holders and that redemption option is not solely within our control. Upon issuance, we recorded the Series A Preferred Stock, net of issuance costs. We have elected to accrete the issuance costs through the date the shares can first be redeemed at the option of the holders, which is the seventh anniversary of the Closing Date using the effective interest rate method. During the years ended January 31, 2024 and 2023, accretion recognized was not material. During the years ended January 31, 2024 and 2023, we had paid cash dividends to our Series A Preferred Stockholders in the amount of $ 15.0 million in both periods. As of January 31, 2024 , we had accrued dividends of $ 1.3 million on the Series A Preferred Stock. Accrued dividends are recorded against additional paid-in capital due to our accumulated deficit. Share Repurchase Plan In July 2021, our Board of Directors authorized a share repurchase plan to opportunistically repurchase shares of our outstanding Class A common stock in open market transactions. We periodically enter into pre-set trading plans adopted in accordance with Rule 10b5-1 to effect repurchases under our share repurchase plan. During the year ended January 31, 2024 , we repurchased 6.6 million shares at a weighted average price of $ 27.01 per share for a total amount of $ 177.0 million. During the year ended January 31, 2023, we repurchased 10.2 million shares at a weighted average price of $ 26.10 for a total amount of $ 266.7 million. As of January 31, 2024 ,

Stock-Based Compensation

Stock-Based Compensation	12 Months Ended
Stock-Based Compensation	Jan. 31, 2024
Share-Based Payment Arrangement [Abstract]
Stock-Based Compensation	Note 11. Stock-Based Compensation Employee Equity Plans In January 2015, our Board of Directors adopted the 2015 Plan, which became effective prior to the completion of our initial public offering (IPO). Awards granted under the 2015 Plan may be (i) incentive stock options, (ii) nonstatutory stock options, (iii) restricted stock units, (iv) restricted stock awards or (v) stock appreciation rights, as determined by our Board of Directors at the time of grant. Generally, our restricted stock units vest over four years and, (a) for employee new hire restricted stock unit grants, twenty-five percent vest one year from the vesting commencement date and continue to vest 1/16th per quarter thereafter; or (b) for employee refresh restricted stock unit grants, 1/16 th per quarter vest from the vesting commencement date . As of January 31, 2024, 33,235,411 shares were reserved for future issuance under the 2015 Plan. In January 2015, our Board of Directors adopted the 2015 ESPP, which became effective prior to the completion of our IPO. The 2015 ESPP allows eligible employees to purchase shares of our Class A common stock at a discount of up to 15 % through payroll deductions of their eligible compensation, subject to any plan limitations. The 2015 ESPP provides for 24-month offering periods beginning March 16 and September 16 of each year, and each offering period consists of four six-month purchase periods. On each purchase date, eligible employees may purchase our stock at a price per share equal to 85 % of the lesser of (1) the fair market value of our stock on the offering date or (2) the fair market value of our stock on the purchase date. In the event the price is lower on the last day of any purchase price period, in addition to using that price as the basis for that purchase period, the offering period resets and the new lower price becomes the new offering price for a new 24 month offering period. As of January 31, 2024 , 4,036,633 shares were reserved for future issuance under the 2015 ESPP. Stock Options The following table summarizes the stock option activity under the equity incentive plans and related information: Shares Subject to Options Outstanding Weighted- Weighted- Remaining Average Exercise Contractual Life Aggregate Shares Price (Years) Intrinsic Value (in thousands) Balance as of January 31, 2022 5,726,893 $ 11.74 3.04 $ 82,481 Options granted — — Options exercised ( 2,703,830 ) 4.78 Options forfeited/cancelled ( 650,000 ) 20.28 Balance as of January 31, 2023 2,373,063 17.32 3.81 34,820 Options granted — — Options exercised ( 89,520 ) 7.75 Options forfeited/cancelled — — Balance as of January 31, 2024 2,283,543 $ 17.69 2.93 $ 18,975 Exercisable as of January 31, 2024 2,283,543 $ 17.69 2.93 $ 18,975 Shares Subject to Options Outstanding Weighted-Average Weighted-Remaining Average Exercise Contractual Life Aggregate Shares Price (Years) Intrinsic Value (in thousands) Balance as of January 31, 2019 Options granted Option exercised Options forfeited/cancelled Balance as of January 31, 2020 Options granted Option exercised Options forfeited/cancelled Balance as of January 31, 2021 Vested and expected to vest as of January 31, 2021 Exercisable as of January 31, 2021 9,096,961 $9.01 4.97 $ 108,731 577,082 19.89 (659,34) 9.05 (242,110) 17.63 8,772,585 $ 9.48 4.27 $ 60,221 31,666 12.48 (1,994,667) 5.14 (192,547) 10.73 6,617,037 $ 10.773.77 $ 48,098 6,554,892 $ 10.68 3.74 $ 48,092 5,348,780 $ 8.59 2.87 $ 47,974 The aggregate intrinsic value of options vested and expected to vest and exercisable as of January 31, 2024 is calculated based on the difference between the exercise price and the current fair value of our common stock. The aggregate intrinsic value of exercised options for the years ended January 31, 2024, 2023 and 2022 was $ 1.6 million, $ 60.0 million and $ 17.9 million, respectively. The aggregate estimated fair value of stock options granted to employees that vested during the years ended January 31, 2024, 2023 and 2022 was no t material. There were no options granted to employees during the years ended January 31, 2024, 2023 and 2022. Restricted Stock Units The following table summarizes the restricted stock unit activity under the equity incentive plans and related information: Number of Weighted- Restricted Average Stock Units Grant Date Outstanding Fair Value Unvested balance - January 31, 2022 14,840,913 $ 21.35 Granted 9,766,906 28.09 Vested ( 7,890,038 ) 22.70 Forfeited/cancelled ( 2,052,028 ) 22.95 Unvested balance - January 31, 2023 14,665,753 24.89 Granted 8,966,588 26.34 Vested ( 8,069,193 ) 24.09 Forfeited/cancelled ( 1,483,553 ) 25.84 Unvested balance - January 31, 2024 14,079,595 $ 26.17 er of Weighted- Restricted Average Stock Units Grant Date Outstanding Fair Value Unvested balance - January 31, 2019 18,098,707 $ 19.35 Granted 12,436,586 18.81 Vested, net of shares withheld for employee payroll taxes (4,166,907 ) 19.92 Forfeited/cancelled (4,560,279 ) 19.77 Unvested balance - January 31, 2020 21,808,107 $ 18.85 Granted 10,702,574 15.82 Vested, net of shares withheld for employee payroll taxes (5,100,239 ) 18.28 Forfeited/cancelled (13,079,764 ) 17.87 Unvested balance - January 31, 2021 14,330,678 $ 17.68 As of January 31, 2024 , there was $ 342.5 million of unrecognized stock-based compensation expense related to outstanding restricted stock units granted to employees that is expected to be recognized over a weighted-average period of 2.5 years. Performance-Based Restricted Stock Units We use performance-based incentives for certain employees, including our named executive officers, to achieve our annual financial and operational objectives, while making progress towards our longer-term strategic and growth goals. Based on a review of our actual achievement of the pre-established corporate financial objectives and additional inputs from our Compensation Committee, the executive bonus plan for fiscal year 2023 was determined, settled and paid out in the first quarter of fiscal year 2024 in the form of cash and fully vested restricted stock units. During the first quarter of fiscal year 2024, our Compensation Committee also adopted and approved the performance criteria and targets for the executive bonus plan for fiscal year 2024, which is expected to be paid out in the form of cash and fully vested restricted stock units in the first quarter of fiscal year 2025. During the years ended January 31, 2024 and 2023 , we recognized stock-based compensation expense related to the executive bonus plans in the amount of $ 6.2 million and $ 14.9 million, respectively. The unrecognized compensation expense related to the ungranted and unvested executive bonus plan for fiscal year 2024 is $ 1.0 million, based on the expected performance against the pre-established corporate financial objectives as of January 31, 2024, which is expected to be recognized during the first quarter of fiscal year 2025. 2015 ESPP As of January 31, 2024, there was $ 13.9 million of unrecognized stock-based compensation expense related to the 2015 ESPP that is expected to be recognized over a weighted-average period of 1.35 years. Stock-Based Compensation The following table summarizes the components of stock-based compensation expense recognized in the consolidated statements of operations (in thousands): Year Ended January 31, 2024 2023 2022 Cost of revenue $ 19,111 $ 17,816 $ 20,093 Research and development 70,240 68,900 68,063 Sales and marketing 65,886 58,448 52,547 General and administrative 43,546 40,468 38,271 Total stock-based compensation $ 198,783 $ 185,632 $ 178,974 Year Ended January 31, 2021 2020 2019 Cost of revenue $ 18,936 $ 16,769 $ 14,065 Research and development 61,145 62,565 45,189 Sales and marketing 42,015 38,030 36,864 General and administrative 32,196 28,624 23,178 Total stock-based compensation $ 154,292 $ 145,988 $ 119,296 Determination of Fair Value We estimated the fair value of 2015 ESPP purchase rights using a Black-Scholes option pricing model with the following assumptions: Year Ended January 31, 2024 2023 2022 Employee Stock Purchase Plan Expected term (in years) 0.5 – 2.0 0.5 – 2.0 0.5 – 2.0 Risk-free interest rate 4.1 % – 5.5 % 0.9 % – 4.0 % 0.1 % – 0.2 % Volatility 27 % – 40 % 33 % – 44 % 36 % – 52 % Dividend yield 0 % 0 % 0 % Year Ended January 31, 2021 2020 2019 Employee Stock Options Expected term (in years) 5.8 5.5 – 5.8 5.5 – 5.8 Risk-free interest rate 0.6% 1.8% 2.8% – 3.1% Volatility 46% 45% 45% Dividend yield 0% 0% 0% Employee Stock Purchase Plan Expected term (in years) 0.5 – 2.0 0.5 – 2.0 0.5 – 2.0 Risk-free interest rate 0.1% – 0.4% 1.7% – 2.5% 2.0% – 2.8% Volatility 44% – 54% 34% – 55% 37% – 50% Dividend yield 0% 0% 0% The assumptions used in the Black-Scholes option pricing model were determined as follows: Fair Value of Common Stock. We use the market closing price for our Class A common stock as reported on the New York Stock Exchange to determine the fair value of our common stock at each grant date. Expected Term . The expected term represents the period that our share-based awards are expected to be outstanding. The expected term assumptions were determined based on the vesting terms, exercise terms and contractual lives of the options and 2015 ESPP purchase rights. Expected Volatility . We estimate the expected volatility of the stock option grants and 2015 ESPP purchase rights based on the historical volatility of our Class A common stock over a period equivalent to the expected term of the stock option grants and 2015 ESPP purchase rights, respectively. Risk-free Interest Rate . The risk-free rate that we use is based on the implied yield available on U.S. Treasury zero-coupon issues with remaining terms similar to the expected term on the options and 2015 ESPP purchase rights. Dividend Yield . We have never declared or paid any cash dividends on our Class A common stock and do not plan to pay cash dividends on our Class A common stock in the foreseeable future, and, therefore, use an expected dividend yield of zero .

Net Income (Loss) per Share Att

Net Income (Loss) per Share Attributable to Common Stockholders	12 Months Ended
	Jan. 31, 2024
Earnings Per Share [Abstract]
Net Income (Loss) per Share Attributable to Common Stockholders	Note 12. Net Income (Loss) per Share Attributable to Common Stockholders The following table sets forth the computation of basic and diluted net income (loss) per share attributable to common stockholders (in thousands, except per share amounts): Year Ended January 31, 2024 2023 2022 Numerator: Net income (loss) $ 129,032 $ 26,783 $ ( 41,459 ) Accretion and dividend on series A convertible preferred stock ( 17,105 ) ( 17,110 ) ( 12,419 ) Undistributed earnings attributable to preferred stockholders ( 12,780 ) ( 1,106 ) — Net income (loss) attributable to common stockholders, basic and diluted 99,147 8,567 ( 53,878 ) Denominator: Weighted-average number of shares used to compute net income (loss) per share attributable to common stockholders, basic 144,203 143,592 155,598 Weighted-average number of shares used to compute net income (loss) per share attributable to common stockholders, diluted 148,586 150,192 155,598 Net income (loss) per share attributable to common stockholders, basic $ 0.69 $ 0.06 $ ( 0.35 ) Net income (loss) per share attributable to common stockholders, diluted $ 0.67 $ 0.06 $ ( 0.35 ) The following weighted-average outstanding shares of common stock equivalents were excluded from the computation of diluted net income (loss) per share for the periods presented because the impact of including them would have been antidilutive (in thousands): Year Ended January 31, 2024 2023 2022 Options to purchase common stock 7 — 5,189 Restricted stock units 57 87 16,173 Employee stock purchase plan 664 831 1,281 Shares related to convertible preferred stock 18,587 18,540 13,561 Shares related to the convertible senior notes — — 147 Total 19,315 19,458 36,351

Income Taxes

Income Taxes	12 Months Ended
Income Taxes	Jan. 31, 2024
Income Tax Disclosure [Abstract]
Income Taxes	Note 13. Income Taxes The components of income (loss) before (benefit from) provision for income taxes were as follows (in thousands): Year Ended January 31, 2024 2023 2022 United States $ 14,174 $ ( 7,103 ) $ ( 51,497 ) Foreign 48,412 41,510 14,033 Total $ 62,586 $ 34,407 $ ( 37,464 ) The components of (benefit from) provision for income taxes were as follows (in thousands): Year Ended January 31, 2024 2023 2022 Current: Federal $ — $ — $ — State 1,887 1,431 245 Foreign 6,959 4,546 5,660 Total $ 8,846 $ 5,977 $ 5,905 Deferred: Federal $ ( 91 ) $ 58 $ 124 State 59 65 — Foreign ( 75,260 ) 1,524 ( 2,034 ) Total $ ( 75,292 ) $ 1,647 $ ( 1,910 ) (Benefit from) provision for income taxes $ ( 66,446 ) $ 7,624 $ 3,995 The following is a reconciliation of the difference between the effective income tax rate and the federal statutory rate of 21 % (in thousands): Year Ended January 31, 2024 2023 2022 Tax at statutory federal rate $ 13,139 $ 7,225 $ ( 7,867 ) State taxes, net of federal benefit 3,792 ( 1,794 ) ( 2,766 ) U.S. tax on foreign earnings 14,569 14,357 595 Foreign rate difference 819 ( 53 ) 618 Nondeductible expenses 701 893 361 Research and development credit ( 7,916 ) ( 6,870 ) ( 5,842 ) Change in reserve for unrecognized tax benefits 7,916 6,870 5,842 Stock-based compensation 3,555 ( 7,069 ) ( 691 ) Intra-group transfer of intellectual property ( 205 ) — 1,067 Change in valuation allowance, including the effect of tax rate change ( 102,573 ) ( 5,995 ) 31,613 Effect of tax rate change on deferred tax assets — — ( 19,284 ) Other ( 243 ) 60 349 Total (benefit from) provision for income taxes $ ( 66,446 ) $ 7,624 $ 3,995 The significant components of our deferred tax assets and liabilities were as follows (in thousands): January 31, 2024 2023 Deferred tax assets: Net operating loss carryover $ 194,008 $ 237,044 Accruals and reserves 5,900 4,597 Stock-based compensation 9,426 10,971 Capitalized research and development 76,361 52,476 Depreciation and amortization 11,428 15,015 Operating lease liabilities 28,050 40,361 Tax credit carryover 4,325 4,325 Other 1,467 1,320 Total deferred tax assets 330,965 366,109 Valuation allowance ( 230,686 ) ( 331,934 ) Total deferred tax assets, net of valuation allowance 100,279 34,175 Deferred tax liabilities: Operating lease right-of-use assets, net ( 21,291 ) ( 31,432 ) Deferred commissions ( 2,836 ) ( 2,436 ) Goodwill with indefinite life amortization ( 1,505 ) ( 1,166 ) Total deferred tax liabilities ( 25,632 ) ( 35,034 ) Net deferred tax assets (liabilities) $ 74,647 $ ( 859 ) We assess the realizability of deferred tax assets by considering whether it is more likely than not that some portion or all the deferred tax assets will not be realized. As a result, we continue to maintain a valuation allowance against our net U.S. deferred tax assets to the extent they are not offset by liabilities from uncertain tax positions based on our history of losses. In the fourth quarter of fiscal year 2024, we concluded that it is more likely than not that our UK deferred tax assets are realizable. We released $ 79.1 million of our valuation allowance associated with the UK deferred tax assets. These UK deferred tax assets were created primarily as a result of net operating loss carryforwards from the UK subsidiary's historical business operations. A significant improvement in our profitability over the last three years coupled with anticipated future earnings provided positive evidence to support the conclusion that sufficient taxable income will be generated in the future and a valuation allowance is no longer necessary. During the years ended January 31, 2024 and 2023, the valuation allowance decreased by $ 101.2 million and $ 6.1 million, respectively. Provisions enacted in the 2017 Tax Cuts and Jobs Act related to the capitalization for tax purposes of research and experimental (R&E) expenditures became effective for tax years beginning after December 31, 2021. Beginning in the year ended January 31, 2023, we began capitalizing and amortizing R&E expenditures over five years for domestic research and 15 years for international research rather than expensing these cost as incurred. As a result, we recorded a net deferred tax asset of $ 68.0 million and $ 37.0 million, respectively, related to the capitalization requirement during the years ended January 31, 2024 and 2023. As of January 31, 2024, we had federal, state and foreign net operating loss carryforwards of $ 400.9 million, $ 520.7 million and $ 298.1 million, respectively, available to offset future taxable income. The federal net operating loss carryforwards generated prior to fiscal year 2019 will expire at various dates beginning in 2036 , if not utilized . We have federal net operating loss carryforwards of $ 125.3 million, which can be carried forward in definitely. The state net operating loss carryforwards will expire at various dates beginning in 2025 , if not utilized. The foreign net operating loss carryforwards do not expire. In addition, as of January 31, 2024 , we had federal and state research and development tax credit carryforwards of $ 61.5 million and $ 60.2 million, respectively. The federal research and development tax credit carryforwards will expire beginning in 2025 , if not utilized. The state research and development tax credit carryforwards do not expire. Utilization of the federal and state net operating loss may be subject to substantial annual limitation due to the ownership change limitations provided by Section 382 of the Internal Revenue Code of 1986, as amended, and similar state provisions. The annual limitation may result in the expiration of net operating losses and credits before utilization. We completed a Section 382 ownership change analysis through fiscal year 2024 tax periods, which concluded that our net operating losses are not permanently limited. Subsequent ownership changes may further affect the limitation in future years but we do not expect that the annual limitations will significantly impact our ability to utilize net operating loss or tax credit carryforward. We evaluate tax positions for recognition using a more-likely-than-not recognition threshold, and those tax positions eligible for recognition are measured as the largest amount of tax benefit that is greater than 50% likely of being realized upon the effective settlement with a taxing authority that has full knowledge of all relevant information. We believe that we have provided adequate reserves for our income tax uncertainties in all open tax years. A reconciliation of the gross unrecognized tax benefits is as follows (in thousands): Year Ended January 31, 2024 2023 2022 Unrecognized tax benefits—beginning of period $ 103,636 $ 90,678 $ 77,427 Reductions for tax positions related to prior year — — 40 Additions for tax positions related to prior year 1,733 209 — Additions for tax positions related to current year 13,612 12,749 13,211 Unrecognized tax benefits—end of period $ 118,981 $ 103,636 $ 90,678 The gross unrecognized tax benefits, if recognized, would not materially affect the effective tax rate as of January 31, 2024, 2023 and 2022. We do not expect our gross unrecognized tax benefits to change significantly over the next 12 months. Our policy is to classify interest and penalties associated with uncertain tax positions, if any, as a component of our income tax provision. Interest and penalties were not significant during the years ended January 31, 2024, 2023 and 2022. We file tax returns in the U.S. for federal, California, and other states. All tax years remain open to examination for both federal and state purposes as a result of our net operating loss and credit carryforwards. We file tax returns in the UK and other foreign jurisdictions in which we operate. Tax years 2020 onwards remain open to examination for the UK. Certain tax years remain open to examination under the statute of limitations of the respective countries in which our other foreign subsidiaries are located.

Segments

Segments	12 Months Ended
Segments	Jan. 31, 2024
Segment Reporting [Abstract]
Segments	Note 14. Segments Our chief operating decision maker reviews financial information presented on a consolidated basis for purposes of allocating resources and evaluating financial performance. As such, we have a single reporting segment and operating unit structure. Since we operate in one operating segment, all required segment information can be found in the consolidated financial statements.

401(k) Plan

401(k) Plan	12 Months Ended
401(k) Plan	Jan. 31, 2024
Retirement Benefits [Abstract]
401(k) Plan	Note 15. 401(k) Plan We have a 401(k) Savings Plan (the 401(k) Plan) which qualifies as a deferred salary arrangement under Section 401(k) of the Internal Revenue Code. Under the 401(k) Plan, participating employees may elect to contribute up to 100 % of their eligible compensation, subject to certain limitations. We have not made any material matching contributions to date.

Summary of Significant Accoun_2

Summary of Significant Accounting Policies (Policies)	12 Months Ended
Summary of Significant Accounting Policies (Policies)	Jan. 31, 2024
Accounting Policies [Abstract]
Use of Estimates	Use of Estimates The preparation of consolidated financial statements in conformity with GAAP requires management to make, on an ongoing basis, estimates and assumptions that affect the amounts reported and disclosed in the financial statements and the accompanying notes. Actual results could differ from these estimates. Such estimates include, but are not limited to, the fair value of acquired intangible assets, the useful lives of intangible assets and property and equipment, the expected benefit period for deferred commissions, the incremental borrowing rate we use to determine our lease liabilities, the valuation allowance of deferred income tax assets, and uncertain tax positions. Management bases its estimates on historical experience and on various other assumptions which management believes to be reasonable, the results of which form the basis for making judgments about the carrying values of assets and liabilities.
Revenue Recognition	Revenue Recognition We derive our revenue primarily from three sources: (1) subscription revenue, which is comprised of subscription fees from customers who have access to our content cloud platform which includes routine customer support; (2) revenue from customers purchasing our premier services package; and (3) revenue from professional services such as implementing best practice use cases, project management and implementation consulting services. Revenue is recognized when control of these services is transferred to a customer. The amount of revenue recognized reflects the consideration we expect to be entitled to in exchange for those services. We determine revenue recognition through the following steps: • Identification of the contract, or contracts, with a customer • Identification of the performance obligations in the contract • Determination of the transaction price • Allocation of the transaction price to the performance obligations in the contract • Recognition of revenue as we satisfy a performance obligation Subscription and Premier Services Revenues We recognize revenue as we satisfy our performance obligations. Accordingly, due to our subscription model, we recognize revenue for our subscription and premier services ratably over the contract term. We typically invoice our customers at the beginning of the term, in multi-year, annual, quarterly or monthly installments. Our subscription and premier services contracts generally range from one to three years in length, are typically non-cancellable and do not contain refund-type provisions. Revenue is presented net of sales and other taxes we collect on behalf of governmental authorities. Professional Services Professional services are generally billed on a fixed price basis, for which revenue is recognized over time based on the proportion performed. Contracts with Multiple Performance Obligations Our contracts can include multiple performance obligations which may consist of some or all of subscription services, premier services, and professional services. For these contracts, we account for individual performance obligations separately if they are distinct. The transaction price is allocated to the separate performance obligations on a relative standalone selling price basis. We determine the standalone selling prices based on our overall pricing objectives, taking into consideration discounting practices, the size and volume of our transactions, the customer demographic, the geographic area where services are sold, price lists, our go-to-market strategy, historical standalone sales and contract prices. Deferred Revenue Deferred revenue consists of billings in advance of revenue recognition generated by our subscription services, premier services, and professional services described above.
Cost of Revenue	Cost of Revenue Cost of revenue consists primarily of costs related to providing our subscription services to our paying customers, including employee compensation and related expenses for data center operations, customer support and professional services personnel, public cloud hosting costs, depreciation of servers and equipment, security services and other tools, as well as amortization expense associated with capitalized internally developed software and acquired technology. We allocate overhead such as rent, information technology costs and employee benefit costs to all departments based on headcount.
Deferred Commissions	Deferred Commissions Sales commissions earned by our sales force are considered incremental and recoverable costs of obtaining a contract with a customer. Sales commissions for new contracts are deferred and then amortized on a straight-line basis over a period of benefit that we have estimated to be five years . We determined the period of benefit by taking into consideration the duration of our customer contracts, the life cycles of our technology and other factors. Sales commissions for renewal contracts are deferred and then amortized on a straight-line basis over the related contractual renewal period. Amortization expense is included in sales and marketing expenses on the consolidated statements of operations. We deferred sales commissions costs of $ 44.5 million, $ 55.0 million and $ 59.2 million during the years ended January 31, 2024, 2023 and 2022 , respectively, and amortized $ 54.2 million, $ 53.5 million and $ 45.9 million of deferred commissions during the same periods respectively.
Certain Risks and Concentrations	Certain Risks and Concentrations Our financial instruments that are exposed to concentrations of credit risk consist primarily of cash and cash equivalents, short-term investments, and accounts receivable. Although we deposit our cash with multiple financial institutions, our deposits, at times, may exceed deposit insurance coverage limits. We sell to a broad range of customers. Our revenue is derived primarily from the United States across a multitude of industries. Accounts receivable are derived from the delivery of our services to customers primarily located in the United States. We accept and settle our accounts receivable using credit cards, electronic payments and checks. A majority of our lower dollar value invoices are settled by credit card on or near the date of the invoice. We do not require collateral from customers to secure accounts receivable. We believe collections of our accounts receivable are probable based on the size, industry diversification, financial condition and past transaction history of our customers. As of January 31, 2024 and 2023, no single customer accounted for more than 10 % of total accounts receivable . No single customer represented over 10 % of revenue in the years ended January 31, 2024, 2023 and 2022. We serve our customers and users from public cloud hosting operated by third parties. In order to reduce the risk of down time of our subscription services, we have established third-party cloud computing and hosting providers in various locations in the United States and abroad. We have internal procedures to restore services in the event of disaster with our cloud providers. Even with these procedures for disaster recovery in place, our cloud services could be significantly interrupted during the implementation of the procedures to restore services. Geographic Locations For the years ended January 31, 2024, 2023 and 2022 , revenue attributable to customers in the United States was 66 %, 67 % and 68 %, respectively. For the years ended January 31, 2024, 2023 and 2022 revenue attributable to customers in Japan was 21 %, 19 % and 18 %, respectively. As of January 31, 2024 and 2023 , substantially all of our property and equipment was located in the United States.
Foreign Currency Translation and Transactions	Foreign Currency Translation and Transactions The functional currency of our principal foreign subsidiary is the U.S. dollar; for the other foreign subsidiaries, the functional currency is generally the local currency. Adjustments resulting from translating foreign functional currency financial statements of our foreign subsidiaries into U.S. dollars are recorded as part of a separate component of the consolidated statements of comprehensive income (loss). Foreign currency transaction gains and losses are included within interest and other expense, net, in the consolidated statements of operations for the period. Monetary assets and liabilities denominated in a foreign currency are translated into U.S. dollars at the exchange rate on the balance sheet date. Revenue and expenses are translated at the average exchange rate during the period. Equity transactions are translated using historical exchange rates. Translation adjustments were $ 10.3 million and $ 8.5 million as of January 31, 2024 and 2023 , respectively. We incurred $ 3.0 million, $ 3.4 million and $ 3.7 million in foreign currency exchange losses during the years ended January 31, 2024, 2023 and 2022 , respectively.
Cash and Cash Equivalents	Cash and Cash Equivalents We consider all highly liquid investments with an initial maturity of 90 days or less at the date of purchase to be cash equivalents. We maintain such funds in overnight cash deposits, money market funds, and certificates of deposit.
Fair Value of Financial Instruments	Fair Value of Financial Instruments We measure our financial assets and liabilities at fair value at each reporting period using a fair value hierarchy which requires us to maximize the use of observable inputs and minimize the use of unobservable inputs when measuring fair value. We define fair value as the exchange price that would be received from selling an asset or paid to transfer a liability in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants on the measurement date. A financial instrument’s classification within the fair value hierarchy is based upon the lowest level of input that is significant to the fair value measurement. Three levels of inputs may be used to measure fair value: • Level 1—Observable inputs are unadjusted quoted prices in active markets for identical assets or liabilities. • Level 2—Observable inputs are quoted prices for similar assets and liabilities in active markets or inputs other than quoted prices which are observable for the assets or liabilities, either directly or indirectly through market corroboration, for substantially the full term of the financial instruments. • Level 3—Unobservable inputs that are supported by little or no market activity and are significant to the fair value of the assets or liabilities. These inputs are based on our own assumptions used to measure assets and liabilities at fair value and require significant management judgment or estimation. Short-Term Investments Our short-term investments are primarily comprised of U.S. treasury securities, foreign government securities, and certificates of deposit. We determine the appropriate classification for our short-term investments at the time of purchase and reevaluate such designation at each balance sheet date. We have classified our short-term investments as available-for-sale securities as we may sell these securities at any time for use in operations or for other purposes. We record such securities at fair value in our consolidated balance sheet, with unrealized gains or losses reported as a component of accumulated other comprehensive loss. The amount of unrealized gains or losses reclassified into earnings is based on specific identification when the securities are sold. We periodically evaluate if any security has experienced credit-related declines in fair value, which are recorded against an allowance for credit losses with an offsetting entry to interest and other expense, net on the consolidated statement of operations. Derivative Instruments and Hedging We measure derivative financial instruments at fair value and recognize them as either assets or liabilities on our consolidated balance sheets. We record changes in the fair value of derivative financial instruments designated as cash flow hedges in other comprehensive income (loss). When the hedged transaction affects earnings, we subsequently reclassify the net derivative gain or loss within other comprehensive income (loss) into the same line as the hedged item on the consolidated statements of operations to offset the changes in the hedged transaction. The cash flow effects related to derivative financial instruments designated as cash flow hedges are included within operating activities on our consolidated statements of cash flows.
Accounts Receivable and Related Allowance	Accounts Receivable and Related Allowance Accounts receivable are recorded at the invoiced amounts and do not bear interest. We maintain an allowance for estimated credit losses inherent in our accounts receivable portfolio. We assess the collectability of the accounts by taking into consideration the aging of our trade receivables, historical experience, reasonable and supportable forecasts of future economic conditions, and management judgment. We write off trade receivables against the allowance when management determines a balance is uncollectible and no longer intends to actively pursue collection of the receivable.
Property and Equipment	Property and Equipment Property and equipment are stated at cost less accumulated depreciation. Depreciation is computed using the straight-line method over the estimated useful lives of the respective assets, generally three to five years . Leasehold improvements are amortized over the shorter of their estimated useful lives or the remaining lease term. Depreciation commences once the asset is ready to be placed in service. Construction in progress is primarily related to the construction or development of property and equipment which have not yet been placed in service for their intended use.
Leases	Leases We determine whether an arrangement contains a lease at inception. A contract is or contains a lease if the contract conveys the right to control the use of an identified asset for a period of time in exchange for consideration. To determine whether a contract is or contains a lease, we consider all relevant facts and circumstances to assess whether the customer has both of the following: • The right to obtain substantially all of the economic benefits from use of the identified asset • The right to direct the use of the identified asset We recognize lease liabilities and right-of-use assets at lease commencement. We measure lease liabilities based on the present value of lease payments over the lease term discounted using the rate implicit in the lease when that rate is readily determinable or our incremental borrowing rate. We estimate our incremental borrowing rate based on an analysis of publicly traded debt securities of companies with credit and financial profiles similar to our own and adjust our incremental borrowing rate to reflect the corresponding lease term. We do not include in the lease term options to extend or terminate the lease unless it is reasonably certain that we will exercise any such options. We account for the lease and non-lease components as a single lease component for all our leases. We measure right-of-use assets based on the corresponding lease liabilities adjusted for (i) prepayments made to the lessor at or before the commencement date, (ii) initial direct costs we incur, and (iii) tenant incentives under the lease. We evaluate the recoverability of our right-of-use assets for possible impairment in accordance with our long-lived assets policy. We do not recognize right-of-use assets or lease liabilities for short-term leases, which have a lease term of twelve months or less, and recognize the associated lease payments in the consolidated statements of operations on a straight-line basis over the lease term. Operating leases are reflected in operating lease right-of-use assets, operating lease liabilities, and operating lease liabilities, non-current on our consolidated balance sheets. Finance leases are included in property and equipment, net, finance lease liabilities, and other long-term liabilities on our consolidated balance sheets. We begin recognizing rent expense when the lessor makes the underlying asset available to us. We recognize rent expense under our operating leases on a straight-line basis. For finance leases, we record interest expense on the lease liability in addition to amortizing the right-of-use asset (generally straight-line) over the shorter of the lease term or the useful life of the right-of-use asset. Variable lease payments are expensed as incurred and are not included within the lease liabilities and right-of-use assets calculation. We generally recognize sublease income on a straight-line basis over the sublease term.
Business Combinations	Business Combinations We allocate the fair value of purchase consideration to the tangible assets acquired, liabilities assumed and intangible assets acquired based on their estimated fair values. The excess of the fair value of purchase consideration over the fair values of these identifiable assets and liabilities is recorded as goodwill. Such valuations require management to make significant estimates and assumptions, especially with respect to intangible assets. Significant estimates in valuing certain intangible assets include, but are not limited to, future expected cash flows from acquired users, acquired technology, and trade names from a market participant perspective, useful lives and discount rates. Management’s estimates of fair value are based upon assumptions believed to be reasonable, but which are inherently uncertain and unpredictable and, as a result, actual results may differ from estimates. During the measurement period, which is one year from the acquisition date, we may record adjustments to the assets acquired and liabilities assumed, with the corresponding offset to goodwill. Upon the conclusion of the measurement period, any subsequent adjustments are recorded to earnings.
Impairment Assessment of Long-Lived Assets, Including Goodwill and Other Acquired Intangible Assets	Impairment Assessment of Long-Lived Assets, Including Goodwill and Other Acquired Intangible Assets We evaluate the recoverability of property and equipment for possible impairment whenever events or circumstances indicate that the carrying amount of such assets may not be recoverable. Recoverability of these assets is measured by a comparison of the carrying amounts to the future undiscounted cash flows the assets are expected to generate. If such review indicates that the carrying amount of property and equipment is not recoverable, the carrying amount of such assets is reduced to fair value. We have not recorded any significant impairment charges during the years presented. Acquired finite-lived intangible assets are typically amortized over the estimated useful lives of the assets, which is generally two to seven years . We evaluate the recoverability of our intangible assets for possible impairment whenever events or circumstances indicate that the carrying amount of such assets may not be recoverable. Recoverability of these assets is measured by a comparison of the carrying amounts to the future undiscounted cash flows the assets are expected to generate. If such review indicates that the carrying amount of intangible assets is not recoverable, the carrying amount of such assets is reduced to fair value. We have not recorded any such impairment charges during the years presented. We review goodwill for impairment at least annually or more frequently if events or changes in circumstances indicate that the carrying value of goodwill may not be recoverable. We have elected to first assess the qualitative factors to determine whether it is more likely than not that the fair value of our single reporting unit is less than its carrying amount as a basis for determining whether it is necessary to perform the quantitative goodwill impairment test. If we determine that it is more likely than not that its fair value is less than its carrying amount, then the quantitative goodwill impairment test will be performed. The quantitative goodwill impairment test identifies goodwill impairment and measures the amount of goodwill impairment loss to be recognized by comparing the fair value of our single reporting unit with its carrying amount. If the fair value exceeds its carrying amount, no further analysis is required; otherwise, any excess of the goodwill carrying amount over the implied fair value is recognized as an impairment loss, and the carrying value of goodwill is written down to fair value. No impairment of goodwill has been identified during the years presented.
Legal Contingencies	Legal Contingencies From time to time, we are subject to litigation and claims that arise in the ordinary course of business. We investigate litigation and claims as they arise and accrue estimates for resolution of legal and other contingencies when losses are probable and estimable. Because the results of litigation and claims cannot be predicted with certainty, we base our loss accruals on the best information available at the time. As additional information becomes available, we reassess our potential liability and may revise our estimates. Such revisions could have a material impact on future quarterly or annual results of operations.
Research and Development Costs	Research and Development Costs Research and development costs include personnel costs, including stock-based compensation expense, associated with our engineering personnel and consultants responsible for the design, development and testing of the product, depreciation of equipment used in research and development and allocated overhead for facilities, information technology, and employee benefit costs.
Internal-Use Software Costs	Internal-Use Software Costs We capitalize costs to develop software for internal use incurred during the application development stage. Costs related to preliminary project activities and post implementation activities are expensed as incurred. Once an application has reached the development stage, qualifying internal and external costs are capitalized until the application is substantially complete and ready for its intended use. Capitalized qualifying costs are amortized on a straight-line basis when the software is ready for its intended use over an estimated useful life, which is generally three years . Internal-use software costs also include third-party on-premises software, which is amortized over the lesser of five years or the license term. We evaluate the useful lives of these assets on an annual basis and test for impairment whenever events or changes in circumstances occur that could impact the recoverability of these assets. We capitalize qualifying implementation costs incurred in a hosting arrangement that is a service contract based on the existing guidance for internally developed software, which is presented as part of our prepaid expenses and other current assets and other long-term assets based on the term of the associated hosting arrangement. Qualifying external and internal costs incurred during the application development stage of implementation are capitalized and costs incurred during the preliminary project and post implementation stages are expensed as incurred. We amortize capitalized qualifying implementation costs on a straight-line basis when the module or component of the hosting arrangement is ready for its intended use over the shorter of (i) the contract term plus the renewal period and (ii) three years. The amortization of capitalized qualifying implementation costs is presented in the same line item as fees for the associated hosting arrangement in the consolidated statements of operations. We test for impairment whenever events or changes in circumstances occur that could impact the recoverability of these assets.
Advertising Costs	Advertising Costs Advertising costs are expensed as incurred and are included in sales and marketing expense. Advertising costs for the years ended January 31, 2024, 2023 and 2022 were $ 17.5 million, $ 14.7 million and $ 16.6 million, respectively.
Stock-Based Compensation	Stock-Based Compensation We determine the fair value of stock options and purchase rights issued to employees under our 2015 Equity Incentive Plan and 2015 Employee Stock Purchase Plan on the date of grant using the Black-Scholes option pricing model, which is impacted by the fair value of our common stock as well as changes in assumptions regarding a number of variables, which include, but are not limited to, the expected common stock price volatility over the term of the awards, the expected term of the awards, risk-free interest rates and the expected dividend yield. We use the market closing price of our Class A common stock as reported on the New York Stock Exchange for the fair value of restricted stock units granted after our IPO. We recognize compensation expense for stock options and restricted stock units, net of estimated forfeitures, on a straight-line basis over the period during which an employee is required to provide services in exchange for the award (generally the vesting period of the award). We estimate future forfeitures at the date of grant and revise the estimates, if necessary, in subsequent periods if actual forfeitures differ from those estimates. We recognize compensation expense of purchase rights granted under our 2015 ESPP on a straight-line basis over the offering period. For performance-based restricted stock units that vest based upon continued service and achievement of certain performance conditions established by the Board of Directors for a predetermined period, the fair value is determined based upon the market closing price of our Class A common stock on the date of the grant; compensation expense is recognized over the requisite service period if it is probable that the performance condition will be satisfied based on the accelerated attribution method.
Income Taxes	Income Taxes We account for income taxes under the asset and liability method, which requires the recognition of deferred tax assets and liabilities for the temporary differences between the financial statement and tax basis of assets and liabilities using the enacted tax rates in effect for the years in which the differences are expected to reverse. The effect on deferred taxes of a change in income tax rates is recognized in the consolidated statements of operations in the period that includes the enactment date. Valuation allowances are established when necessary to reduce deferred tax assets to the amounts we believe are more likely than not to be realized. We recognize tax benefits from uncertain tax positions only if we believe that it is more likely than not that the tax position will be sustained on examination by the taxing authorities based on the technical merits of the position. The tax benefits recognized in the financial statements from such positions are then measured based on the largest benefit that has a greater than 50 % likelihood of being realized upon settlement. The 2017 Tax Cuts and Jobs Act subjects a U.S. shareholder to tax on global intangible low-taxed income (GILTI) earned by foreign subsidiaries. We elected to account for the income tax effects of GILTI as a period cost in the year the tax is incurred.
Recently Adopted and Issued Accounting Pronouncements	Recently Adopted and Issued Accounting Pronouncements In November 2023, the FASB issued Accounting Standard Update (ASU) 2023-07, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures, which requires disclosure of incremental segment information on an annual and interim basis. This ASU is effective for fiscal years beginning after December 15, 2023, and interim periods within fiscal years beginning after December 15, 2024 and requires retrospective application to all prior periods presented in the financial statements. We are currently evaluating the impact of the new standard. In December 2023, the FASB issued ASU 2023-09, Improvements to Income Tax Disclosures , which requires greater disaggregation of tax information in rate reconciliation and income taxes paid by jurisdiction. This ASU is effective for fiscal years beginning after December 15, 2024. We are currently evaluating the impact of the new standard. There were no other recently adopted or issued accounting pronouncements that had a material impact on our consolidated financial statements for the year ended January 31, 2024 .

Fair Value of Financial Instr_2

Fair Value of Financial Instruments (Tables)	12 Months Ended
Fair Value of Financial Instruments (Tables)	Jan. 31, 2024
Fair Value Disclosures [Abstract]
Summary of Estimated Fair Value of Cash Equivalents and Short-term Investments	Financial assets subject to the fair value disclosure requirements are included in the table below. All of our financial assets are classified as Level 1. The estimated fair value of cash equivalents and short-term investments were as follows (in thousands): January 31, 2024 2023 Cash equivalents: Money market funds $ 189,268 $ 181,513 U.S. treasury securities — 16,906 Total cash equivalents 189,268 198,419 Short-term investments: U.S. treasury securities 61,484 32,783 Non-U.S. government issued securities 5,464 — Total short-term investments (1) 66,948 32,783 Total cash equivalents and short-term investments (1) $ 256,216 $ 231,202 (1) As of January 31, 2024, we had a certificate of deposit for a total of $ 30.0 million with an original maturity of more than three months and less than twelve months that is classified as a short-term investment in our consolidated balance sheet. This certificate of deposit is not included in the table above as it does not meet the definition of a security. We did no t have any certificates of deposit as of January 31, 2023 .

Balance Sheet Components (Table

Balance Sheet Components (Tables)	12 Months Ended
Balance Sheet Components (Tables)	Jan. 31, 2024
Balance Sheet Related Disclosures [Abstract]
Schedule of Property and Equipment, Net	Property and equipment, net consisted of the following (in thousands): January 31, 2024 2023 Data center equipment $ — $ 353,519 Leasehold improvements 69,494 79,319 Computer-related equipment and software 22,031 21,436 Furniture and fixtures 16,632 15,301 Construction in progress 697 2,362 Total property and equipment 108,854 471,937 Less: accumulated depreciation ( 77,501 ) ( 401,965 ) Total property and equipment, net $ 31,353 $ 69,972

Leases (Tables)

Leases (Tables)	12 Months Ended
Leases (Tables)	Jan. 31, 2024
Leases [Abstract]
Summary of Components of Lease Cost, Supplemental Cash Flow Information and Supplemental Information Related to Remaining Lease Term and Discount Rate	The components of lease cost, which were included in operating expenses in our consolidated statements of operations, were as follows (in thousands): Year Ended January 31, 2024 2023 Finance lease cost: Amortization of finance lease right-of-use assets $ 24,708 $ 40,526 Interest on finance lease liabilities 773 2,112 Operating lease cost, gross 49,365 49,965 Variable lease cost, gross 9,068 8,882 Sublease income ( 6,692 ) ( 9,035 ) Total lease cost $ 77,222 $ 92,450 Supplemental cash flow information related to leases was as follows (in thousands): Year Ended January 31, 2024 2023 Cash paid for amounts included in the measurement of lease liabilities Operating cash flows for operating leases $ 57,006 $ 54,260 Operating cash flows for finance leases 859 1,962 Financing cash flows for finance leases 30,176 40,353 Right-of-use assets obtained in exchange of lease obligations Operating leases $ 5,477 $ 197 Finance leases — 10,225 Supplemental information related to the remaining lease term and discount rate was as follows: January 31, 2024 2023 Weighted-average remaining lease term (in years) Operating leases 4.79 4.47 Finance leases * 0.78 Weighted-average discount rate Operating leases 5.95 % 5.26 % Finance leases * 5.46 % * As of January 31, 2024 , supplemental information is not meaningful as finance leases were not material.
Summary of Maturities of Operating and Finance Lease Liabilities	As of January 31, 2024, maturities of our operating lease liabilities, which do not include short-term leases and variable lease payments, are as follows (in thousands): Years ending January 31: Operating Leases (1) 2025 $ 33,057 2026 29,541 2027 28,819 2028 25,173 2029 12,092 Thereafter 10,897 Total lease payments 139,579 Less: imputed interest ( 18,602 ) Present value of total lease liabilities $ 120,977 (1) Non-cancellable sublease proceeds for the years ending January 31, 2025 and 2026 of $ 5.0 million and $ 1.0 million, respectively, are not included in the table above.

Intangible Assets (Tables)

Intangible Assets (Tables)	12 Months Ended
Intangible Assets (Tables)	Jan. 31, 2024
Goodwill and Intangible Assets Disclosure [Abstract]
Summary of Intangible Assets	Intangible assets are included in other long-term assets in the consolidated balance sheets. Intangible assets consisted of the following (in thousands): January 31, 2024 2023 Internally developed software $ 68,133 $ 44,812 Acquired developed technology 23,939 22,871 On-premises software 17,523 17,340 Total intangible assets 109,595 85,023 Less: accumulated amortization ( 62,820 ) ( 45,853 ) Total intangible assets, net $ 46,775 $ 39,170
Schedule of Expected Amortization Expense for Intangible Assets	As of January 31, 2024, expected amortization expense for intangible assets was as follows (in thousands): Years ending January 31: 2025 $ 12,884 2026 8,873 2027 1,450 Total $ 23,207 As of January 31, 2024 , we capitalized internally developed software of $ 23.6 million for numerous projects that were not yet ready for their intended use. The majority of these projects, which generally have a useful life of three years , are expected to commence amortization in fiscal year 2025 .

Commitments and Contingencies (

Commitments and Contingencies (Tables)	12 Months Ended
Commitments and Contingencies (Tables)	Jan. 31, 2024
Commitments and Contingencies Disclosure [Abstract]
Future Minimum Payments under Non-cancellable Contractual Purchases	As of January 31, 2024, future minimum payments under non-cancellable contractual purchases, which were not recognized on our consolidated balance sheet, are as follows, shown in accordance with the payment due date (in thousands): Years ending January 31: 2025 $ 40,271 2026 24,099 2027 283,568 2028 511 2029 355 Total $ 348,804

Debt (Tables)

Debt (Tables)	12 Months Ended
Debt (Tables)	Jan. 31, 2024
Debt Disclosure [Abstract]
Schedule of Net Carrying Amounts of Liability and Equity Component of Notes	The net carrying amount of the Convertible Notes consisted of the following (in thousands): January 31, 2024 2023 Principal $ 345,000 $ 345,000 Unamortized issuance costs ( 3,750 ) ( 5,649 ) Net carrying amount $ 341,250 $ 339,351

Stock-Based Compensation (Table

Stock-Based Compensation (Tables)	12 Months Ended
Stock-Based Compensation (Tables)	Jan. 31, 2024
Share-Based Payment Arrangement [Abstract]
Summary of Stock Option Activity Under Equity Incentive Plans and Related Information	The following table summarizes the stock option activity under the equity incentive plans and related information: Shares Subject to Options Outstanding Weighted- Weighted- Remaining Average Exercise Contractual Life Aggregate Shares Price (Years) Intrinsic Value (in thousands) Balance as of January 31, 2022 5,726,893 $ 11.74 3.04 $ 82,481 Options granted — — Options exercised ( 2,703,830 ) 4.78 Options forfeited/cancelled ( 650,000 ) 20.28 Balance as of January 31, 2023 2,373,063 17.32 3.81 34,820 Options granted — — Options exercised ( 89,520 ) 7.75 Options forfeited/cancelled — — Balance as of January 31, 2024 2,283,543 $ 17.69 2.93 $ 18,975 Exercisable as of January 31, 2024 2,283,543 $ 17.69 2.93 $ 18,975 Shares Subject to Options Outstanding Weighted-Average Weighted-Remaining Average Exercise Contractual Life Aggregate Shares Price (Years) Intrinsic Value (in thousands) Balance as of January 31, 2019 Options granted Option exercised Options forfeited/cancelled Balance as of January 31, 2020 Options granted Option exercised Options forfeited/cancelled Balance as of January 31, 2021 Vested and expected to vest as of January 31, 2021 Exercisable as of January 31, 2021 9,096,961 $9.01 4.97 $ 108,731 577,082 19.89 (659,34) 9.05 (242,110) 17.63 8,772,585 $ 9.48 4.27 $ 60,221 31,666 12.48 (1,994,667) 5.14 (192,547) 10.73 6,617,037 $ 10.773.77 $ 48,098 6,554,892 $ 10.68 3.74 $ 48,092 5,348,780 $ 8.59 2.87 $ 47,974
Summary of Restricted Stock Unit Activity Under Equity Incentive Plans and Related Information	The following table summarizes the restricted stock unit activity under the equity incentive plans and related information: Number of Weighted- Restricted Average Stock Units Grant Date Outstanding Fair Value Unvested balance - January 31, 2022 14,840,913 $ 21.35 Granted 9,766,906 28.09 Vested ( 7,890,038 ) 22.70 Forfeited/cancelled ( 2,052,028 ) 22.95 Unvested balance - January 31, 2023 14,665,753 24.89 Granted 8,966,588 26.34 Vested ( 8,069,193 ) 24.09 Forfeited/cancelled ( 1,483,553 ) 25.84 Unvested balance - January 31, 2024 14,079,595 $ 26.17 er of Weighted- Restricted Average Stock Units Grant Date Outstanding Fair Value Unvested balance - January 31, 2019 18,098,707 $ 19.35 Granted 12,436,586 18.81 Vested, net of shares withheld for employee payroll taxes (4,166,907 ) 19.92 Forfeited/cancelled (4,560,279 ) 19.77 Unvested balance - January 31, 2020 21,808,107 $ 18.85 Granted 10,702,574 15.82 Vested, net of shares withheld for employee payroll taxes (5,100,239 ) 18.28 Forfeited/cancelled (13,079,764 ) 17.87 Unvested balance - January 31, 2021 14,330,678 $ 17.68
Summary of Components of Stock-Based Compensation Expense	The following table summarizes the components of stock-based compensation expense recognized in the consolidated statements of operations (in thousands): Year Ended January 31, 2024 2023 2022 Cost of revenue $ 19,111 $ 17,816 $ 20,093 Research and development 70,240 68,900 68,063 Sales and marketing 65,886 58,448 52,547 General and administrative 43,546 40,468 38,271 Total stock-based compensation $ 198,783 $ 185,632 $ 178,974
Summary of Estimated Fair Value of Employee Stock Options and 2015 ESPP	We estimated the fair value of 2015 ESPP purchase rights using a Black-Scholes option pricing model with the following assumptions: Year Ended January 31, 2024 2023 2022 Employee Stock Purchase Plan Expected term (in years) 0.5 – 2.0 0.5 – 2.0 0.5 – 2.0 Risk-free interest rate 4.1 % – 5.5 % 0.9 % – 4.0 % 0.1 % – 0.2 % Volatility 27 % – 40 % 33 % – 44 % 36 % – 52 % Dividend yield 0 % 0 % 0 % Year Ended January 31, 2021 2020 2019 Employee Stock Options Expected term (in years) 5.8 5.5 – 5.8 5.5 – 5.8 Risk-free interest rate 0.6% 1.8% 2.8% – 3.1% Volatility 46% 45% 45% Dividend yield 0% 0% 0% Employee Stock Purchase Plan Expected term (in years) 0.5 – 2.0 0.5 – 2.0 0.5 – 2.0 Risk-free interest rate 0.1% – 0.4% 1.7% – 2.5% 2.0% – 2.8% Volatility 44% – 54% 34% – 55% 37% – 50% Dividend yield 0% 0% 0%

Net Income (Loss) per Share A_2

Net Income (Loss) per Share Attributable to Common Stockholders (Tables)	12 Months Ended
	Jan. 31, 2024
Earnings Per Share [Abstract]
Summary of Computation of Basic and Diluted Net Income (Loss) Per Share Attributable to Common Stockholders	The following table sets forth the computation of basic and diluted net income (loss) per share attributable to common stockholders (in thousands, except per share amounts): Year Ended January 31, 2024 2023 2022 Numerator: Net income (loss) $ 129,032 $ 26,783 $ ( 41,459 ) Accretion and dividend on series A convertible preferred stock ( 17,105 ) ( 17,110 ) ( 12,419 ) Undistributed earnings attributable to preferred stockholders ( 12,780 ) ( 1,106 ) — Net income (loss) attributable to common stockholders, basic and diluted 99,147 8,567 ( 53,878 ) Denominator: Weighted-average number of shares used to compute net income (loss) per share attributable to common stockholders, basic 144,203 143,592 155,598 Weighted-average number of shares used to compute net income (loss) per share attributable to common stockholders, diluted 148,586 150,192 155,598 Net income (loss) per share attributable to common stockholders, basic $ 0.69 $ 0.06 $ ( 0.35 ) Net income (loss) per share attributable to common stockholders, diluted $ 0.67 $ 0.06 $ ( 0.35 )
Summary of Weighted Average Outstanding Shares Excluded from Computation of Diluted Net Income (Loss) Per Share Attributable to Common Stockholders	The following weighted-average outstanding shares of common stock equivalents were excluded from the computation of diluted net income (loss) per share for the periods presented because the impact of including them would have been antidilutive (in thousands): Year Ended January 31, 2024 2023 2022 Options to purchase common stock 7 — 5,189 Restricted stock units 57 87 16,173 Employee stock purchase plan 664 831 1,281 Shares related to convertible preferred stock 18,587 18,540 13,561 Shares related to the convertible senior notes — — 147 Total 19,315 19,458 36,351

Income Taxes (Tables)

Income Taxes (Tables)	12 Months Ended
Income Taxes (Tables)	Jan. 31, 2024
Income Tax Disclosure [Abstract]
Schedule of Income (Loss) Before (Benefit from) Provision for Income Taxes	The components of income (loss) before (benefit from) provision for income taxes were as follows (in thousands): Year Ended January 31, 2024 2023 2022 United States $ 14,174 $ ( 7,103 ) $ ( 51,497 ) Foreign 48,412 41,510 14,033 Total $ 62,586 $ 34,407 $ ( 37,464 )
Schedule of Components of (Benefit from) Provision for Income Taxes	The components of (benefit from) provision for income taxes were as follows (in thousands): Year Ended January 31, 2024 2023 2022 Current: Federal $ — $ — $ — State 1,887 1,431 245 Foreign 6,959 4,546 5,660 Total $ 8,846 $ 5,977 $ 5,905 Deferred: Federal $ ( 91 ) $ 58 $ 124 State 59 65 — Foreign ( 75,260 ) 1,524 ( 2,034 ) Total $ ( 75,292 ) $ 1,647 $ ( 1,910 ) (Benefit from) provision for income taxes $ ( 66,446 ) $ 7,624 $ 3,995
Schedule of Reconciliation of The Federal Statutory Income Tax Rate And The Provision For Income Taxes	The following is a reconciliation of the difference between the effective income tax rate and the federal statutory rate of 21 % (in thousands): Year Ended January 31, 2024 2023 2022 Tax at statutory federal rate $ 13,139 $ 7,225 $ ( 7,867 ) State taxes, net of federal benefit 3,792 ( 1,794 ) ( 2,766 ) U.S. tax on foreign earnings 14,569 14,357 595 Foreign rate difference 819 ( 53 ) 618 Nondeductible expenses 701 893 361 Research and development credit ( 7,916 ) ( 6,870 ) ( 5,842 ) Change in reserve for unrecognized tax benefits 7,916 6,870 5,842 Stock-based compensation 3,555 ( 7,069 ) ( 691 ) Intra-group transfer of intellectual property ( 205 ) — 1,067 Change in valuation allowance, including the effect of tax rate change ( 102,573 ) ( 5,995 ) 31,613 Effect of tax rate change on deferred tax assets — — ( 19,284 ) Other ( 243 ) 60 349 Total (benefit from) provision for income taxes $ ( 66,446 ) $ 7,624 $ 3,995
Schedule of Components of Deferred Tax Assets and Liabilities	The significant components of our deferred tax assets and liabilities were as follows (in thousands): January 31, 2024 2023 Deferred tax assets: Net operating loss carryover $ 194,008 $ 237,044 Accruals and reserves 5,900 4,597 Stock-based compensation 9,426 10,971 Capitalized research and development 76,361 52,476 Depreciation and amortization 11,428 15,015 Operating lease liabilities 28,050 40,361 Tax credit carryover 4,325 4,325 Other 1,467 1,320 Total deferred tax assets 330,965 366,109 Valuation allowance ( 230,686 ) ( 331,934 ) Total deferred tax assets, net of valuation allowance 100,279 34,175 Deferred tax liabilities: Operating lease right-of-use assets, net ( 21,291 ) ( 31,432 ) Deferred commissions ( 2,836 ) ( 2,436 ) Goodwill with indefinite life amortization ( 1,505 ) ( 1,166 ) Total deferred tax liabilities ( 25,632 ) ( 35,034 ) Net deferred tax assets (liabilities) $ 74,647 $ ( 859 ) We
Schedule of Reconciliation of Unrecognized Tax Benefit	A reconciliation of the gross unrecognized tax benefits is as follows (in thousands): Year Ended January 31, 2024 2023 2022 Unrecognized tax benefits—beginning of period $ 103,636 $ 90,678 $ 77,427 Reductions for tax positions related to prior year — — 40 Additions for tax positions related to prior year 1,733 209 — Additions for tax positions related to current year 13,612 12,749 13,211 Unrecognized tax benefits—end of period $ 118,981 $ 103,636 $ 90,678

Summary of Significant Accoun_3

Summary of Significant Accounting Policies - Additional Information (Details)	12 Months Ended
	Jan. 31, 2024 USD ($) Source	Jan. 31, 2023 USD ($)	Jan. 31, 2022 USD ($)
Significant Accounting Policies [Line Items]
Number of revenue sources \| Source	3
Sales commission estimated period of amortization on straight-line basis	5 years
Deferred sales commissions costs	$ 44,500,000	$ 55,000,000	$ 59,200,000
Amortized deferred commissions	54,200,000	53,500,000	45,900,000
Foreign currency translation adjustments	10,300,000	8,500,000
Foreign currency transaction losses	$ 3,000,000	3,400,000	3,700,000
Cash and cash equivalents liquid investments original maturity period	90 days
Goodwill impairment	$ 0	0	0
Advertising costs	$ 17,500,000	$ 14,700,000	$ 16,600,000
Measured tax percentage of likelihood realized upon settlement	50%
Credit Concentration Risk \| Accounts Receivable
Significant Accounting Policies [Line Items]
Number of major customers	no	no
Credit Concentration Risk \| Accounts Receivable \| Significant Customer
Significant Accounting Policies [Line Items]
Concentration risk percentage	10%	10%
Customer Concentration Risk \| Revenue
Significant Accounting Policies [Line Items]
Number of major customers	No	No	No
Customer Concentration Risk \| Revenue \| Significant Customer
Significant Accounting Policies [Line Items]
Concentration risk percentage	10%	10%	10%
Geographic Concentration Risk \| Revenue \| United States
Significant Accounting Policies [Line Items]
Concentration risk percentage	66%	67%	68%
Geographic Concentration Risk \| Revenue \| Japan
Significant Accounting Policies [Line Items]
Concentration risk percentage	21%	19%	18%
Maximum
Significant Accounting Policies [Line Items]
Property and equipment, estimated useful lives	5 years
Period of subscription and premier services contracts	3 years
Finite-lived intangible assets estimated useful lives	7 years
Minimum
Significant Accounting Policies [Line Items]
Property and equipment, estimated useful lives	3 years
Period of subscription and premier services contracts	1 year
Finite-lived intangible assets estimated useful lives	2 years
Internal-Use Software
Significant Accounting Policies [Line Items]
Finite-lived intangible assets estimated useful lives	3 years
Internal-Use Software Costs Include On-Premises Software \| Maximum
Significant Accounting Policies [Line Items]
Property and equipment, estimated useful lives	5 years

Revenues - Additional Informati

Revenues - Additional Information (Details) - USD ($) $ in Millions	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023
Revenue from Contract with Customer [Abstract]
Deferred revenue	$ 586.9	$ 566.6
Deferred revenue, revenue recognized out of beginning balance	546.4	$ 521.3
Remaining performance obligation, revenue expected to be recognized	$ 1,300
Revenue remaining performance obligation, percentage	59%

Revenues - Additional Informa_2

Revenues - Additional Information (Details 1)	Jan. 31, 2024
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date: 2024-02-01
Revenue Remaining Performance Obligation Expected Timing Of Satisfaction [Line Items]
Revenue, remaining performance obligation, expected timing of satisfaction, period	12 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date: 2025-02-01
Revenue Remaining Performance Obligation Expected Timing Of Satisfaction [Line Items]
Revenue, remaining performance obligation, expected timing of satisfaction, period	24 months

Fair Value of Financial Instr_3

Fair Value of Financial Instruments - Summary of Estimated Fair Value of Cash Equivalents and Short-term Investments (Details) - USD ($) $ in Thousands		Jan. 31, 2024	Jan. 31, 2023
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents, Estimated Fair Value		$ 189,268	$ 198,419
Short-term investments, Estimated Fair Value	[1]	66,948	32,783
Total cash equivalents and short term investments, Estimated Fair Value	[1]	256,216	231,202
Money Market Funds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents, Estimated Fair Value		189,268	181,513
U.S. Treasury Securities
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents, Estimated Fair Value			16,906
Short-term investments, Estimated Fair Value		61,484	$ 32,783
Non-U.S. government securities
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Short-term investments, Estimated Fair Value		$ 5,464

[1] As of January 31, 2024, we had a certificate of deposit for a total of $ 30.0 million with an original maturity of more than three months and less than twelve months that is classified as a short-term investment in our consolidated balance sheet. This certificate of deposit is not included in the table above as it does not meet the definition of a security. We did no t have any certificates of deposit as of January 31, 2023 .

Fair Value of Financial Instr_4

Fair Value of Financial Instruments - Summary of Estimated Fair Value of Cash Equivalents and Short-term Investments (Parenthetical) (Details) - USD ($)	Jan. 31, 2024	Jan. 31, 2023
Fair Value Disclosures [Abstract]
Certificates of deposit	$ 30,000,000	$ 0

Fair Value of Financial Instr_5

Fair Value of Financial Instruments - Additional Information (Details) - USD ($)	1 Months Ended
	Jun. 30, 2023	Jan. 31, 2021	Jan. 31, 2024	Jan. 31, 2023
Derivative [Line Items]
Certificates of deposit			$ 30,000,000	$ 0
0.00% Convertible Notes Due 2026 \| Senior Notes
Derivative [Line Items]
Debt instrument interest rate stated percentage		0%
Debt instrument maturity date		Jan. 15, 2026
Aggregate principal amount		$ 345,000,000
0.00% Convertible Notes Due 2026 \| Senior Notes \| Level 2
Derivative [Line Items]
Convertible senior notes, fair value			392,100,000	462,900,000
June 2023 Facility \| Secured Debt \| Wells Fargo Bank
Derivative [Line Items]
Debt instrument maturity date	Jun. 30, 2028
June 2023 Facility \| Revolving Credit Facility \| Secured Debt \| Wells Fargo Bank
Derivative [Line Items]
Total debt outstanding with carrying amount			$ 30,000,000	$ 30,000,000

Balance Sheet Components - Sche

Balance Sheet Components - Schedule of Property and Equipment, Net (Details) - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023
Property Plant And Equipment [Line Items]
Total property and equipment, gross	$ 108,854	$ 471,937
Less: accumulated depreciation	(77,501)	(401,965)
Total property and equipment, net	31,353	69,972
Data center equipment
Property Plant And Equipment [Line Items]
Total property and equipment, gross		353,519
Leasehold improvements
Property Plant And Equipment [Line Items]
Total property and equipment, gross	69,494	79,319
Computer-related equipment and software
Property Plant And Equipment [Line Items]
Total property and equipment, gross	22,031	21,436
Furniture and fixtures
Property Plant And Equipment [Line Items]
Total property and equipment, gross	16,632	15,301
Construction in progress
Property Plant And Equipment [Line Items]
Total property and equipment, gross	$ 697	$ 2,362

Balance Sheet Components - Addi

Balance Sheet Components - Additional Information (Details) - USD ($) $ in Millions	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Property Plant And Equipment [Line Items]
Accumulated depreciation of property and equipment acquired under finance lease		$ 226.2
Depreciation expense	$ 37	51.2	$ 63.9
Servers and Related Equipment and Construction in Progress
Property Plant And Equipment [Line Items]
Gross amount of property and equipment acquired under finance lease		$ 258.3

Balance Sheet Components - Sc_2

Balance Sheet Components - Schedule of Operating Lease Right-of-Use Assets, Net (Details) - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023
Balance Sheet Related Disclosures [Abstract]
Operating lease right-of-use assets, net	$ 99,354	$ 131,172

Balance Sheet Components - Sc_3

Balance Sheet Components - Schedule of Other Long-Term Assets (Details) - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023
Property Plant And Equipment [Line Items]
Other long-term assets	$ 52,320	$ 53,396

Leases - Additional Information

Leases - Additional Information (Details)	12 Months Ended
Leases - Additional Information (Details)	Jan. 31, 2024 USD ($) Lease
Lessee Lease Description [Line Items]
Finance lease agreements term	4 years
Sublease expiration year	2026
Undiscounted future payments	$ 24,100,000
Operating lease not yet commenced, description	As of January 31, 2024, we had two operating leases for our office spaces that have not yet commenced.
Operating leases, not yet commenced \| Lease	2
Finance Lease Liabilities	$ 0
Minimum
Lessee Lease Description [Line Items]
Operating lease expiration year	2025
Total lease term of sublease arrangement	30 months
Operating lease term	1 year 6 months
Maximum
Lessee Lease Description [Line Items]
Operating lease expiration year	2034
Total lease term of sublease arrangement	96 months
Operating lease term	9 years

Leases - Schedule of Lease Cost

Leases - Schedule of Lease Cost Included In Operating Expenses in Consolidated Statements of Operations (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023
Finance lease cost:
Amortization of finance lease right-of-use assets	$ 24,708	$ 40,526
Interest on finance lease liabilities	773	2,112
Operating lease cost, gross	49,365	49,965
Variable lease cost, gross	9,068	8,882
Sublease income	(6,692)	(9,035)
Total lease cost	$ 77,222	$ 92,450

Leases - Schedule of Supplement

Leases - Schedule of Supplemental Cash Flow Information Related to Leases (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Cash paid for amounts included in the measurement of lease liabilities
Operating cash flows for operating leases	$ 57,006	$ 54,260
Operating cash flows for finance leases	859	1,962
Financing cash flows for finance leases	30,176	40,353	$ 50,391
Right-of-use assets obtained in exchange of lease obligations
Operating leases	$ 5,477	197
Finance leases		$ 10,225

Leases - Summary of Information

Leases - Summary of Information Related to Remaining Lease Term and Discount Rate (Details)	Jan. 31, 2024	Jan. 31, 2023
Leases [Abstract]
Weighted average remaining lease term, Operating leases (in years)	4 years 9 months 14 days	4 years 5 months 19 days
Weighted average remaining lease term, Finance leases (in years)		9 months 10 days
Weighted average discount rate, Operating leases	5.95%	5.26%
Weighted average discount rate, Finance leases		5.46%

Leases - Summary of Maturities

Leases - Summary of Maturities of Operating and Finance Lease Liabilities (Details) $ in Thousands	Jan. 31, 2024 USD ($)
Leases [Abstract]
Operating Leases, 2025	$ 33,057
Operating Leases, 2026	29,541
Operating Leases, 2027	28,819
Operating Leases, 2028	25,173
Operating Leases, 2029	12,092
Operating Leases, Thereafter	10,897
Operating Leases, Total lease payments	139,579
Less: Operating Leases imputed interest	(18,602)
Operating Leases, Present value of total lease liabilities	$ 120,977

Leases - Summary of Maturitie_2

Leases - Summary of Maturities of Operating and Finance Lease Liabilities (Parenthetical) (Details) $ in Millions	Jan. 31, 2024 USD ($)
Leases [Abstract]
Non-cancellable sublease proceeds for the year ending January 31, 2025	$ 5
Non-cancellable sublease proceeds for the year ending January 31, 2026	$ 1

Acquisitions - Additional Infor

Acquisitions - Additional Information (Details) - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023
Business Acquisition [Line Items]
Total purchase price allocated to goodwill	$ 76,750	$ 73,863

Intangible Assets - Summary of

Intangible Assets - Summary of Intangible Assets (Details) - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023
Finite Lived Intangible Assets [Line Items]
Total intangible assets	$ 109,595	$ 85,023
Less: accumulated amortization	(62,820)	(45,853)
Total intangible assets, net	46,775	39,170
Internally developed software
Finite Lived Intangible Assets [Line Items]
Total intangible assets	68,133	44,812
Acquired developed technology
Finite Lived Intangible Assets [Line Items]
Total intangible assets	23,939	22,871
On-premises software
Finite Lived Intangible Assets [Line Items]
Total intangible assets	$ 17,523	$ 17,340

Intangible Assets - Additional

Intangible Assets - Additional Information (Details) - USD ($) $ in Millions	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Finite Lived Intangible Assets [Line Items]
Amortization of Intangible Assets	$ 16.6	$ 17.7	$ 17.3
Internally Developed Software
Finite Lived Intangible Assets [Line Items]
Capitalized computer software	$ 23.6
Finite-lived intangible assets estimated useful lives	3 years
Estimated amortization starting year	2025

Intangible Assets - Schedule of

Intangible Assets - Schedule of Expected Amortization Expense for Intangible Assets (Details) $ in Thousands	Jan. 31, 2024 USD ($)
Finite-Lived Intangible Assets, Net, Amortization Expense, Fiscal Year Maturity [Abstract]
2025	$ 12,884
2026	8,873
2027	1,450
Total	$ 23,207

Commitments and Contingencies -

Commitments and Contingencies - Additional Information (Details) - USD ($) $ in Millions	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023
Minimum
Commitments And Contingencies [Line Items]
Purchase obligation term	2 years
Maximum
Commitments And Contingencies [Line Items]
Purchase obligation term	8 years
November 2017 Facility \| Wells Fargo Bank \| Secured Debt \| Letters of Credit
Commitments And Contingencies [Line Items]
Letters of credit facility	$ 11.4	$ 18.6

Commitments and Contingencies_2

Commitments and Contingencies - Future Minimum Payments under Non-cancellable Contractual Purchases (Details) $ in Thousands	Jan. 31, 2024 USD ($)
Purchase Obligation, Fiscal Year Maturity [Abstract]
2025	$ 40,271
2026	24,099
2027	283,568
2028	511
2029	355
Purchase Obligations	$ 348,804

Debt - Additional Information (

Debt - Additional Information (Details)			1 Months Ended	12 Months Ended
Debt - Additional Information (Details)	Jun. 30, 2021 USD ($) $ / shares shares	Nov. 27, 2017 USD ($)	Jun. 30, 2023 USD ($)	Jan. 31, 2024 USD ($) TradingDay $ / shares shares	Jan. 31, 2021 USD ($)	Jan. 31, 2023 USD ($)
Interest Rate Swap
Debt Instrument [Line Items]
Derivative, Notional Amount				$ 30,000,000
Derivative, effective date				Sep. 05, 2019
Derivative, maturity period				5 years
Convertible Senior Notes \| 0.00% Convertible Senior Notes Due January 15, 2026
Debt Instrument [Line Items]
Aggregate principal amount				$ 345,000,000	$ 345,000,000	$ 345,000,000
Debt instrument interest rate stated percentage					0%
Debt instrument due date					Jan. 15, 2026
Principal amount of notes used in conversion rate	$ 1,000
Initial conversion rate per $1,000 principal amount of notes \| shares	38.7962
Initial conversion price per share of common stock \| $ / shares	$ 25.78
Debt instrument, convertible, latest date				Oct. 15, 2025
Debt instrument, effective interest rate				0.56%
Strike price \| $ / shares				25.8
Initial cap prices \| $ / shares				35.58
Common stock shares covered under capped call transactions \| shares				13,400,000
Cost of purchased capped calls				$ 27,800,000
Total debt outstanding with net carrying amount				$ 341,250,000		$ 339,351,000
Convertible Senior Notes \| 0.00% Convertible Senior Notes Due January 15, 2026 \| Debt Instrument, Redemption, Period On or After January 20, 2024
Debt Instrument [Line Items]
Debt instrument, convertible, threshold trading days \| TradingDay				20
Debt instrument, convertible, threshold consecutive trading days \| TradingDay				30
Debt instrument, convertible, threshold percentage of stock price trigger				130%
Debt instrument, redemption price, percentage of principal amount redeemed				100%
Convertible Senior Notes \| 0.00% Convertible Senior Notes Due January 15, 2026 \| Debt Instrument, Convertible, Terms of Conversion Feature, Circumstances One
Debt Instrument [Line Items]
Debt instrument, convertible, threshold trading days \| TradingDay				20
Debt instrument, convertible, threshold consecutive trading days \| TradingDay				30
Debt instrument, convertible, threshold percentage of stock price trigger				130%
Convertible Senior Notes \| 0.00% Convertible Senior Notes Due January 15, 2026 \| Debt Instrument, Convertible, Terms of Conversion Feature, Circumstances Two
Debt Instrument [Line Items]
Debt instrument, convertible, threshold consecutive trading days \| TradingDay				5
Debt instrument, convertible, threshold maximum percentage of product of last reported sale price of common stock				98%
Secured Debt \| November 2017 Facility \| Revolving Credit Facility \| Wells Fargo Bank
Debt Instrument [Line Items]
Line of credit facility, termination date		Nov. 27, 2017
Line of credit facility, maximum borrowing capacity		$ 65,000,000
Secured Debt \| November 2017 Facility \| Letters of Credit \| Wells Fargo Bank
Debt Instrument [Line Items]
Line of credit facility, maximum borrowing capacity sublimit		$ 45,000,000
Secured Debt \| June 2023 Facility \| Wells Fargo Bank
Debt Instrument [Line Items]
Debt instrument due date			Jun. 30, 2028
Secured Debt \| June 2023 Facility \| Wells Fargo Bank \| Minimum
Debt Instrument [Line Items]
Aggregate principal amount			$ 100,000,000
Secured Debt \| June 2023 Facility \| Revolving Credit Facility \| Wells Fargo Bank
Debt Instrument [Line Items]
Line of credit facility, maximum borrowing capacity			150,000,000
Total debt outstanding with net carrying amount				$ 29,600,000
Secured Debt \| June 2023 Facility \| Revolving Credit Facility \| Wells Fargo Bank \| Maximum
Debt Instrument [Line Items]
Commitment fee percentage				0.25%
Secured Debt \| June 2023 Facility \| Revolving Credit Facility \| Wells Fargo Bank \| Minimum
Debt Instrument [Line Items]
Commitment fee percentage				0.15%
Secured Debt \| June 2023 Facility \| Revolving Credit Facility \| Wells Fargo Bank \| Prime Rate \| Maximum
Debt Instrument [Line Items]
Line of credit facility, floating interest rate				0.85%
Secured Debt \| June 2023 Facility \| Revolving Credit Facility \| Wells Fargo Bank \| Prime Rate \| Minimum
Debt Instrument [Line Items]
Line of credit facility, floating interest rate				0.35%
Secured Debt \| June 2023 Facility \| Revolving Credit Facility \| Wells Fargo Bank \| Adjusted Term SOFR \| Maximum
Debt Instrument [Line Items]
Line of credit facility, floating interest rate				1.85%
Secured Debt \| June 2023 Facility \| Revolving Credit Facility \| Wells Fargo Bank \| Adjusted Term SOFR \| Minimum
Debt Instrument [Line Items]
Line of credit facility, floating interest rate				1.35%
Secured Debt \| June 2023 Facility \| Revolving Credit Facility \| Wells Fargo Bank \| Daily Simple SOFR \| Maximum
Debt Instrument [Line Items]
Line of credit facility, floating interest rate				1.85%
Secured Debt \| June 2023 Facility \| Revolving Credit Facility \| Wells Fargo Bank \| Daily Simple SOFR \| Minimum
Debt Instrument [Line Items]
Line of credit facility, floating interest rate				1.35%
Secured Debt \| June 2023 Facility \| Letters of Credit \| Wells Fargo Bank
Debt Instrument [Line Items]
Line of credit facility, maximum borrowing capacity sublimit			$ 45,000,000
Secured Debt \| June 2023 Facility \| Debt Instrument, Convertible, Terms of Conversion Feature, Circumstances One \| Wells Fargo Bank
Debt Instrument [Line Items]
Debt instrument due date			Oct. 16, 2025
Secured Debt \| June 2023 Facility \| Debt Instrument, Convertible, Terms of Conversion Feature, Circumstances Two \| Wells Fargo Bank
Debt Instrument [Line Items]
Debt instrument due date			Feb. 11, 2028

Debt - Schedule of Net Carrying

Debt - Schedule of Net Carrying Amounts of Liability Component of Notes (Details) - 0.00% Convertible Senior Notes Due January 15, 2026 - Convertible Senior Notes - USD ($)	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2021
Debt Instrument [Line Items]
Debt instrument, principal amount	$ 345,000,000	$ 345,000,000	$ 345,000,000
Unamortized issuance costs	(3,750,000)	(5,649,000)
Net carrying amount	$ 341,250,000	$ 339,351,000

Redeemable Convertible Prefer_2

Redeemable Convertible Preferred Stock and Stockholders' Deficit - Additional Information (Details) - USD ($)			12 Months Ended
	May 12, 2021	Apr. 07, 2021	Jan. 31, 2024	Jan. 31, 2023	Mar. 04, 2024
Class Of Stock [Line Items]
Common Stock, shares authorized			1,000,000,000	1,000,000,000
Common Stock, par value			$ 0.0001	$ 0.0001
Common Stock, shares issued			144,353,000	144,301,000
Common Stock, shares outstanding			144,353,000	144,301,000
Preferred stock, shares authorized			100,000,000	100,000,000
Shares issued, par value			$ 0.0001	$ 0.0001
Series A convertible preferred stock issued			500,000	500,000
Series A convertible preferred stock outstanding			500,000	500,000
Treasury stock, shares			3,107,809	3,107,809
Share Repurchase Plan
Class Of Stock [Line Items]
Remaining authorized purchase amount			$ 63,700,000
Share Repurchase Plan \| Subsequent Event
Class Of Stock [Line Items]
Stock Repurchase Program, Authorized Amount					$ 163,700,000
Share Repurchase Plan \| Board of Directors [Member] \| Subsequent Event
Class Of Stock [Line Items]
Stock Repurchase Program, Authorized Amount					$ 100,000,000
Class A Common Stock
Class Of Stock [Line Items]
Common stock, voting rights			1 vote per share
Common Stock, shares authorized			1,000,000,000	1,000,000,000
Common Stock, par value			$ 0.0001	$ 0.0001
Common Stock, shares issued			144,353,060	144,301,040
Common Stock, shares outstanding			144,353,060	144,301,040
Percentage of redemption of preferred stock liquidation preference		100%
Class A Common Stock \| Share Repurchase Plan
Class Of Stock [Line Items]
Shares repurchased during period			6,600,000	10,200,000
Purchase price per share			$ 27.01	$ 26.1
Shares repurchased amount			$ 177,000,000	$ 266,700,000
Series A Convertible Preferred Stock
Class Of Stock [Line Items]
Cash dividends paid			15,000,000	$ 15,000,000
Accrued divided			$ 1,300,000
Series A Convertible Preferred Stock \| KKR
Class Of Stock [Line Items]
Shares issued, par value		$ 0.0001
Issuance and sale, number of shares		500,000
Aggregate purchase price		$ 500,000,000
Sale price per share		$ 1,000
Sale of stock closing date	May 12, 2021
Series A Preferred Stock
Class Of Stock [Line Items]
Preferred stock, liquidation preference		$ 1,000
Percentage of cash dividend payable on preferred stock		3%
Initial conversion price of preferred stock per share of common stock		$ 27
Percentage of volume weighted average price of common stock		200%
Percentage of redemption of preferred stock liquidation preference		100%
Series A Preferred Stock \| Fifth Anniversary of Closing Date
Class Of Stock [Line Items]
Percentage of multiplied by redemption of preferred stock liquidation preference		105%
Series A Preferred Stock \| Sixth Anniversary of Closing Date
Class Of Stock [Line Items]
Percentage of multiplied by redemption of preferred stock liquidation preference		102%
Series A Preferred Stock \| Seventh Anniversary of Closing Date
Class Of Stock [Line Items]
Percentage of redemption of preferred stock liquidation preference		100%
Percentage of multiplied by redemption of preferred stock liquidation preference		100%
Series A Preferred Stock \| KKR
Class Of Stock [Line Items]
Percentage of beneficially owns closing the issuance of converted basis		50%

Stock-Based Compensation - Addi

Stock-Based Compensation - Additional Information (Details) - USD ($)	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022	Jan. 31, 2021
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Aggregate intrinsic value of exercised options	$ 1,600,000	$ 60,000,000	$ 17,900,000
Aggregate estimated fair value of stock options granted to employees vested	$ 0	$ 0	$ 0
Options granted to employees	0	0	0
Share-based compensation expense	$ 198,783,000	$ 185,632,000	$ 178,974,000
Restricted Stock Units
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Remaining weighted-average period	2 years 6 months
Unrecognized stock-based compensation expense	$ 342,500,000
Employee Stock Option
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Dividend yield	0%
2015 Equity Incentive Plan \| Restricted Stock Units
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Vesting period	4 years
2015 Equity Incentive Plan \| Class A Common Stock
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Shares common stock reserved for issuance	33,235,411
2015 Employee Stock Purchase Plan
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Percentage of eligible compensation allowed to employees to purchase shares at a discount	15%
Description of offering period excluding initial offering period	The 2015 ESPP provides for 24-month offering periods beginning March 16 and September 16 of each year, and each offering period consists of four six-month purchase periods.
Purchase price of common stock, percentage	85%
Description of offering period resets	the offering period resets and the new lower price becomes the new offering price for a new 24 month offering period.
Remaining weighted-average period	1 year 4 months 6 days
Unrecognized stock-based compensation expense	$ 13,900,000
Dividend yield		0%	0%	0%
2015 Employee Stock Purchase Plan \| Class A Common Stock
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Shares common stock reserved for issuance	4,036,633
Executive Bonus Plans
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Share-based compensation expense	$ 6,200,000	$ 14,900,000
Fiscal 2024 Executive Bonus Plan
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Unrecognized stock-based compensation expense	$ 1,000,000
One Year from Vesting Commencement Date \| 2015 Equity Incentive Plan \| Restricted Stock Units
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Vesting percentage	25%
Per Month after One Year of Vesting Commencement Date \| 2015 Equity Incentive Plan \| Restricted Stock Units
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Vesting percentage	6.25%
Per Quarter after One Year of Vesting Commencement Date \| 2015 Equity Incentive Plan \| Restricted Stock Units
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Vesting percentage	6.25%

Stock-Based Compensation - Summ

Stock-Based Compensation - Summary of Stock Option Activity Under Equity Incentive Plans and Related Information (Details) - USD ($) $ / shares in Units, $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Share-based Compensation Arrangement by Share-based Payment Award, Options, Outstanding [Roll Forward]
Shares Subject to Options Outstanding, Beginning balance	2,373,063	5,726,893
Shares Subject to Options Outstanding, Options granted	0	0	0
Shares Subject to Options Outstanding, Options exercised	(89,520)	(2,703,830)
Shares Subject to Options Outstanding, Options forfeited/cancelled		(650,000)
Shares Subject to Options Outstanding, Ending balance	2,283,543	2,373,063	5,726,893
Shares Subject to Options Outstanding, Exercisable	2,283,543
Share-based Compensation Arrangement by Share-based Payment Award, Options, Outstanding, Weighted Average Exercise Price [Abstract]
Weighted-Average Exercise Price, Beginning Balance	$ 17.32	$ 11.74
Weighted-Average Exercise Price, Options exercised	7.75	4.78
Weighted-Average Exercise Price, Options forfeited/cancelled		20.28
Weighted-Average Exercise Price, Ending Balance	17.69	$ 17.32	$ 11.74
Weighted-Average Exercise Price, Exercisable	$ 17.69
Share-based Compensation Arrangement by Share-based Payment Award, Options, Additional Disclosures [Abstract]
Weighted-Average Remaining Contractual Life (Years)	2 years 11 months 4 days	3 years 9 months 21 days	3 years 14 days
Weighted-Average Remaining Contractual Life (Years), Exercisable	2 years 11 months 4 days
Aggregate Intrinsic Value, Balance	$ 18,975	$ 34,820	$ 82,481
Aggregate Intrinsic Value, Exercisable	$ 18,975

Stock-Based Compensation - Su_2

Stock-Based Compensation - Summary of Restricted Stock Unit and Awards Activity Under Equity Incentive Plans and Related Information (Details) - Restricted Stock Units - $ / shares	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Nonvested, Number of Shares [Roll Forward]
Number of Restricted Stock Units Outstanding, Unvested Beginning Balance	14,665,753	14,840,913
Number of Restricted Stock Units, Granted	8,966,588	9,766,906
Number of Restricted Stock Units, Vested	(8,069,193)	(7,890,038)
Number of Restricted Stock Units, Forfeited/cancelled	(1,483,553)	(2,052,028)
Number of Restricted Stock Units Outstanding, Unvested Ending Balance	14,079,595	14,665,753
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Nonvested, Weighted Average Grant Date Fair Value [Abstract]
Weighted-Average Grant Date Fair Value, Unvested Beginning Balance	$ 24.89	$ 21.35
Weighted-Average Grant Date Fair Value, Granted	26.34	28.09
Weighted-Average Grant Date Fair Value, Vested	24.09	22.7
Weighted-Average Grant Date Fair Value, Forfeited/cancelled	25.84	22.95
Weighted-Average Grant Date Fair Value, Unvested Ending Balance	$ 26.17	$ 24.89

Stock-Based Compensation - Su_3

Stock-Based Compensation - Summary of Components of Stock-Based Compensation Expense (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Employee Service Share Based Compensation Allocation Of Recognized Period Costs [Line Items]
Stock-based compensation expense	$ 198,783	$ 185,632	$ 178,974
Cost of Revenue
Employee Service Share Based Compensation Allocation Of Recognized Period Costs [Line Items]
Stock-based compensation expense	19,111	17,816	20,093
Research and Development
Employee Service Share Based Compensation Allocation Of Recognized Period Costs [Line Items]
Stock-based compensation expense	70,240	68,900	68,063
Sales and Marketing
Employee Service Share Based Compensation Allocation Of Recognized Period Costs [Line Items]
Stock-based compensation expense	65,886	58,448	52,547
General and Administrative
Employee Service Share Based Compensation Allocation Of Recognized Period Costs [Line Items]
Stock-based compensation expense	$ 43,546	$ 40,468	$ 38,271

Stock-Based Compensation - Su_4

Stock-Based Compensation - Summary of Estimated Fair Value of Employee Stock Options and 2015 ESPP (Details)	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022	Jan. 31, 2021
Employee Stock Option
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Dividend yield	0%
2015 Employee Stock Purchase Plan
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Risk-free interest rate, Minimum		4.10%	0.10%	0.90%
Risk-free interest rate, Maximum		5.50%	0.20%	4%
Volatility, Minimum		27%	36%	33%
Volatility, Maximum		40%	52%	44%
Dividend yield		0%	0%	0%
2015 Employee Stock Purchase Plan \| Minimum
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Expected term (in years)		6 months	6 months	6 months
2015 Employee Stock Purchase Plan \| Maximum
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Expected term (in years)		2 years	2 years	2 years

Net Income (Loss) per Share A_3

Net Income (Loss) per Share Attributable to Common Stockholders - Summary of Computation of Basic and Diluted Net Income (Loss) Per Share Attributable to Common Stockholders (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Numerator:
Net Income (Loss)	$ 129,032	$ 26,783	$ (41,459)
Accretion and dividend on series A convertible preferred stock	(17,105)	(17,110)	(12,419)
Undistributed earnings attributable to preferred stockholders	(12,780)	(1,106)
Net income (loss) attributable to common stockholders, basic	99,147	8,567	(53,878)
Net income (loss) attributable to common stockholders, diluted	$ 99,147	$ 8,567	$ (53,878)
Denominator:
Weighted-average number of shares used to compute net income (loss) per share attributable to common stockholders, basic	144,203	143,592	155,598
Weighted-average number of shares used to compute net income (loss) per share attributable to common stockholders, diluted	148,586	150,192	155,598
Net income (loss) per share attributable to common stockholders, basic	$ 0.69	$ 0.06	$ (0.35)
Net income (loss) per share attributable to common stockholders, diluted	$ 0.67	$ 0.06	$ (0.35)

Net Income (Loss) per Share A_4

Net Income (Loss) per Share Attributable to Common Stockholders - Summary of Weighted Average Outstanding Shares Excluded from Computation of Diluted Net Income (Loss) per Share (Details) - shares shares in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Antidilutive Securities Excluded From Computation Of Earnings Per Share [Line Items]
Antidilutive Securities Excluded from Computation of Earnings Per Share, Amount	19,315	19,458	36,351
Options to purchase common stock
Antidilutive Securities Excluded From Computation Of Earnings Per Share [Line Items]
Antidilutive Securities Excluded from Computation of Earnings Per Share, Amount	7		5,189
Restricted Stock Units
Antidilutive Securities Excluded From Computation Of Earnings Per Share [Line Items]
Antidilutive Securities Excluded from Computation of Earnings Per Share, Amount	57	87	16,173
Shares related to the convertible senior notes
Antidilutive Securities Excluded From Computation Of Earnings Per Share [Line Items]
Antidilutive Securities Excluded from Computation of Earnings Per Share, Amount			147
Shares related to convertible preferred stock
Antidilutive Securities Excluded From Computation Of Earnings Per Share [Line Items]
Antidilutive Securities Excluded from Computation of Earnings Per Share, Amount	18,587	18,540	13,561
Employee stock purchase plan
Antidilutive Securities Excluded From Computation Of Earnings Per Share [Line Items]
Antidilutive Securities Excluded from Computation of Earnings Per Share, Amount	664	831	1,281

Income Taxes - Schedule of Inco

Income Taxes - Schedule of Income (Loss) Before (Benefit from) Provision for Income Taxes (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Income Tax Disclosure [Abstract]
United States	$ 14,174	$ (7,103)	$ (51,497)
Foreign	48,412	41,510	14,033
Income (loss) before income taxes	$ 62,586	$ 34,407	$ (37,464)

Income Taxes - Schedule of Comp

Income Taxes - Schedule of Components of (Benefit from) Provision for Income Taxes (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Current:
State	$ 1,887	$ 1,431	$ 245
Foreign	6,959	4,546	5,660
Total	8,846	5,977	5,905
Deferred:
Federal	(91)	58	124
State	59	65
Foreign	(75,260)	1,524	(2,034)
Total	(75,292)	1,647	(1,910)
Total (benefit from) provision for income taxes	$ (66,446)	$ 7,624	$ 3,995

Income Taxes - Additional Infor

Income Taxes - Additional Information (Details) - USD ($)	3 Months Ended	12 Months Ended
Income Taxes - Additional Information (Details) - USD ($)	Jan. 31, 2024	Jan. 31, 2024	Jan. 31, 2023
Income Tax Disclosure [Line Items]
Federal corporate tax rate		21%
Valuation allowance increase (decrease), amount		$ (101,200,000)	$ (6,100,000)
Valuation allowance	$ 230,686,000	230,686,000	331,934,000
Net deferred tax asset	330,965,000	$ 330,965,000	366,109,000
UK
Income Tax Disclosure [Line Items]
Valuation allowance increase (decrease), amount	79,100,000
Open tax year		2020
Capitalization Requirement in Current Year
Income Tax Disclosure [Line Items]
Net deferred tax asset	68,000,000	$ 68,000,000	$ 37,000,000
Foreign
Income Tax Disclosure [Line Items]
Net operating loss carry forwards	298,100,000	$ 298,100,000
Research and experimental capitalized and amortized over period		15 years
Federal
Income Tax Disclosure [Line Items]
Net operating loss carry forwards	400,900,000	$ 400,900,000
Tax credit carry forward	61,500,000	$ 61,500,000
Operating loss carryforwards expiration year		2036
Research and development tax credit carryforwards expiration year		2025
Net operating loss carry forwards with indefinite expiration	125,300	$ 125,300
Research and experimental capitalized and amortized over period		5 years
State
Income Tax Disclosure [Line Items]
Net operating loss carry forwards	520,700,000	$ 520,700,000
Tax credit carry forward	$ 60,200,000	$ 60,200,000
Operating loss carryforwards expiration year		2025

Income Taxes - Schedule of Reco

Income Taxes - Schedule of Reconciliation of The Federal Statutory Income Tax Rate And The Provision For Income Taxes (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Income Tax Disclosure [Abstract]
Tax at statutory federal rate	$ 13,139	$ 7,225	$ (7,867)
State taxes, net of federal benefit	3,792	(1,794)	(2,766)
U.S. tax on foreign earnings	14,569	14,357	595
Foreign rate difference	819	(53)	618
Nondeductible expenses	701	893	361
Research and development credit	(7,916)	(6,870)	(5,842)
Change in reserve for unrecognized tax benefits	7,916	6,870	5,842
Stock-based compensation	3,555	(7,069)	(691)
Intra-group transfer of intellectual property	(205)	0	1,067
Change in valuation allowance, including the effect of tax rate change	(102,573)	(5,995)	31,613
Effect of tax rate change on deferred tax assets		0	(19,284)
Other	(243)	60	349
Total (benefit from) provision for income taxes	$ (66,446)	$ 7,624	$ 3,995

Income Taxes - Schedule of Co_2

Income Taxes - Schedule of Components of Deferred Tax Assets and Liabilities (Details) - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023
Deferred tax assets:
Net operating loss carryover	$ 194,008	$ 237,044
Accruals and reserves	5,900	4,597
Stock-based compensation	9,426	10,971
Capitalized research and development	76,361	52,476
Depreciation and amortization	11,428	15,015
Operating lease liabilities	28,050	40,361
Tax credit carryover	4,325	4,325
Other	1,467	1,320
Total deferred tax assets	330,965	366,109
Valuation allowance	(230,686)	(331,934)
Total deferred tax assets, net of valuation allowance	100,279	34,175
Deferred tax liabilities:
Operating lease right-of-use assets, net	(21,291)	(31,432)
Deferred commissions	(2,836)	(2,436)
Goodwill with indefinite life amortization	(1,505)	(1,166)
Total deferred tax liabilities	(25,632)	(35,034)
Net deferred tax assets	$ 74,647
Net deferred tax liabilities		$ (859)

Income Taxes - Schedule of Re_2

Income Taxes - Schedule of Reconciliation of Unrecognized Tax Benefit (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Income Tax Disclosure [Abstract]
Unrecognized tax benefits—beginning of period	$ 103,636	$ 90,678	$ 77,427
Additions for tax positions related to prior year	1,733	209	40
Additions for tax positions related to current year	13,612	12,749	13,211
Unrecognized tax benefits—end of period	$ 118,981	$ 103,636	$ 90,678

Segments - Additional Informati

Segments - Additional Information (Details)	12 Months Ended
Segments - Additional Information (Details)	Jan. 31, 2024 Segment
Segment Reporting [Abstract]
Number of operating segments	1

401(k) Plan - Additional Inform

401(k) Plan - Additional Information (Details)	12 Months Ended
401(k) Plan - Additional Information (Details)	Jan. 31, 2024
Retirement Benefits [Abstract]
Maximum allowed percentage of employee's pre-tax salary contributed to the 401(k) plan	100%