RingCentral (RNG) 10-K22 Feb 242023 FY Annual reportFinancial data

Company Profile

Cover Page

Cover Page - USD ($) $ in Billions	12 Months Ended
Cover Page - USD ($) $ in Billions	Dec. 31, 2023	Feb. 12, 2024	Jun. 30, 2023
Document And Entity Information [Line Items]
Document Type	10-K
Document Annual Report	true
Document Period End Date	Dec. 31, 2023
Current Fiscal Year End Date	--12-31
Document Transition Report	false
Entity File Number	001-36089
Entity Registrant Name	RingCentral, Inc.
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	94-3322844
Entity Address, Address Line One	20 Davis Drive
Entity Address, City or Town	Belmont
Entity Address, State or Province	CA
Entity Address, Postal Zip Code	94002
City Area Code	650
Local Phone Number	472-4100
Title of 12(b) Security	Class A Common Stock
Trading Symbol	RNG
Security Exchange Name	NYSE
Entity Well-known Seasoned Issuer	Yes
Entity Voluntary Filers	No
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
ICFR Auditor Attestation Flag	true
Document Financial Statement Error Correction [Flag]	false
Entity Shell Company	false
Entity Public Float			$ 2.8
Amendment Flag	false
Document Fiscal Year Focus	2023
Document Fiscal Period Focus	FY
Entity Central Index Key	0001384905
Common Class A
Document And Entity Information [Line Items]
Entity Common Stock, Shares Outstanding		82,393,035
Class B Common Stock
Document And Entity Information [Line Items]
Entity Common Stock, Shares Outstanding		9,924,538

Audit Information

Audit Information	12 Months Ended
Audit Information	Dec. 31, 2023
Audit Information [Abstract]
Auditor Name	KPMG LLP
Auditor Location	San Francisco, California
Auditor Firm ID	185

CONSOLIDATED BALANCE SHEETS

CONSOLIDATED BALANCE SHEETS - USD ($) $ in Thousands	Dec. 31, 2023	Dec. 31, 2022
Current assets
Cash and cash equivalents	$ 222,195	$ 269,984
Accounts receivable, net	364,438	311,318
Deferred and prepaid sales commission costs	184,620	158,865
Prepaid expenses and other current assets	77,396	55,849
Total current assets	848,649	796,016
Property and equipment, net	184,390	185,400
Operating lease right-of-use assets	42,989	35,433
Deferred and prepaid sales commission costs, non-current	395,724	438,579
Goodwill	67,370	54,335
Acquired intangibles, net	393,767	528,051
Other assets	12,024	35,848
Total assets	1,944,913	2,073,662
Current liabilities
Accounts payable	53,295	62,721
Accrued liabilities	325,632	380,113
Current portion of long-term debt, net	20,000	0
Deferred revenue	233,619	209,725
Total current liabilities	632,546	652,559
Long-term debt, net	1,525,482	1,638,411
Operating lease liabilities	28,178	20,182
Other long-term liabilities	61,827	45,848
Total liabilities	2,248,033	2,357,000
Commitments and contingencies (Note 10)
Stockholders’ deficit
Additional paid-in capital	1,204,781	1,059,880
Accumulated other comprehensive loss	(8,223)	(8,781)
Accumulated deficit	(1,699,136)	(1,533,896)
Total stockholders’ deficit	(502,569)	(482,787)
Total liabilities, temporary equity and stockholders’ deficit	1,944,913	2,073,662
Series A Convertible Preferred Stock
Current liabilities
Series A convertible preferred stock, $0.0001 par value; 200 shares authorized at December 31, 2023 and 2022; 200 shares issued and outstanding at December 31, 2023 and 2022	199,449	199,449
Common Class A
Stockholders’ deficit
Common stock	8	9
Class B Common Stock
Stockholders’ deficit
Common stock	$ 1	$ 1

CONSOLIDATED BALANCE SHEETS (Pa

CONSOLIDATED BALANCE SHEETS (Parenthetical) - $ / shares	Dec. 31, 2023	Dec. 31, 2022
Series A Convertible Preferred Stock
Convertible preferred stock, par value (in dollars per share)	$ 0.0001	$ 0.0001
Convertible preferred stock, shares authorized (in shares)	200,000	200,000
Convertible preferred stock, shares issued (in shares)	200,000	200,000
Convertible preferred stock, shares outstanding (in shares)	200,000	200,000
Common Class A
Stockholders’ deficit
Common stock, par or stated value per share (in dollars per share)	$ 0.0001	$ 0.0001
Common stock, shares authorized (in shares)	1,000,000,000	1,000,000,000
Common stock, shares issued (in shares)	83,543,000	85,461,000
Common stock, shares outstanding (in shares)	83,543,000	85,461,000
Class B Common Stock
Stockholders’ deficit
Common stock, par or stated value per share (in dollars per share)	$ 0.0001	$ 0.0001
Common stock, shares authorized (in shares)	250,000,000	250,000,000
Common stock, shares issued (in shares)	9,924,000	9,924,000
Common stock, shares outstanding (in shares)	9,924,000	9,924,000

CONSOLIDATED STATEMENTS OF OPER

CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($) shares in Thousands, $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Revenues
Total revenues	$ 2,202,429	$ 1,988,330	$ 1,594,754
Cost of revenues
Total cost of revenues	664,291	641,731	448,369
Gross profit	1,538,138	1,346,599	1,146,385
Operating expenses
Research and development	335,851	362,256	309,739
Sales and marketing	1,068,050	1,057,231	854,156
General and administrative	333,048	292,898	284,276
Asset write-down charges	0	283,689	0
Total operating expenses	1,736,949	1,996,074	1,448,171
Loss from operations	(198,811)	(649,475)	(301,786)
Other income (expense), net
Interest expense	(35,997)	(4,807)	(64,382)
Other income (expense)	77,963	(219,771)	(7,554)
Other income (expense), net	41,966	(224,578)	(71,936)
Loss before income taxes	(156,845)	(874,053)	(373,722)
Provision for income taxes	8,395	5,113	2,528
Net loss	$ (165,240)	$ (879,166)	$ (376,250)
Net loss per common share
Basic (in dollars per share)	$ (1.74)	$ (9.23)	$ (4.10)
Diluted (in dollars per share)	$ (1.74)	$ (9.23)	$ (4.10)
Weighted-average number of shares used in computing net loss per share
Basic (in shares)	94,912	95,239	91,738
Diluted (in shares)	94,912	95,239	91,738
Subscriptions
Revenues
Total revenues	$ 2,100,329	$ 1,887,756	$ 1,482,080
Cost of revenues
Total cost of revenues	557,050	531,098	345,948
Other
Revenues
Total revenues	102,100	100,574	112,674
Cost of revenues
Total cost of revenues	$ 107,241	$ 110,633	$ 102,421

CONSOLIDATED STATEMENTS OF COMP

CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Statement of Comprehensive Income [Abstract]
Net loss	$ (165,240)	$ (879,166)	$ (376,250)
Other comprehensive income (loss)
Foreign currency translation adjustments	3,070	(9,425)	(6,162)
Unrealized loss on derivative instruments	(2,512)	0	0
Total other comprehensive income (loss)	558	(9,425)	(6,162)
Comprehensive loss	$ (164,682)	$ (888,591)	$ (382,412)

CONSOLIDATED STATEMENTS OF STOC

CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ (DEFICIT) EQUITY - USD ($) shares in Thousands, $ in Thousands	Total	Cumulative effect of accounting change	Common stock	Additional Paid-in Capital	Additional Paid-in Capital Cumulative effect of accounting change	Accumulated Other Comprehensive Income (Loss)	Accumulated Deficit	Accumulated Deficit Cumulative effect of accounting change
Beginning balance (in shares) at Dec. 31, 2020			90,430
Beginning balance at Dec. 31, 2020	$ 308,459		$ 9	$ 673,950		$ 6,806	$ (372,306)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock in connection with Equity Incentive and Employee Stock Purchase plans, net of tax withholdings (in shares)			2,598
Issuance of common stock in connection with Equity Incentive and Employee Stock Purchase plans, net of tax withholdings	15,172			15,172
Issuance of common stock in connection with investments (in shares)			1,281
Issuance of common stock in connection with investments	299,410			299,410
Equity component from repurchase or redemption of convertible notes	(269,584)			(269,584)
Temporary equity reclassification, convertible notes	3,787			3,787
Share-based compensation	364,135			364,135
Other comprehensive loss	(6,162)					(6,162)
Net loss	(376,250)						(376,250)
Ending balance (in shares) at Dec. 31, 2021			94,309
Ending balance at Dec. 31, 2021	$ 338,967	$ (235,454)	$ 9	1,086,870	$ (329,280)	644	(748,556)	$ 93,826
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Accounting standards update, extensible enumeration	Accounting Standards Update 2020-06 [Member]
Issuance of common stock in connection with Equity Incentive and Employee Stock Purchase plans, net of tax withholdings (in shares)			3,373
Issuance of common stock in connection with Equity Incentive and Employee Stock Purchase plans, net of tax withholdings	$ 21,419		$ 1	21,418
Repurchases of common stock (in shares)			(2,297)
Repurchases of common stock	(99,793)			(99,793)
Share-based compensation	380,665			380,665
Other comprehensive loss	(9,425)					(9,425)
Net loss	(879,166)						(879,166)
Ending balance (in shares) at Dec. 31, 2022			95,385
Ending balance at Dec. 31, 2022	(482,787)		$ 10	1,059,880		(8,781)	(1,533,896)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock in connection with Equity Incentive and Employee Stock Purchase plans, net of tax withholdings (in shares)			6,337
Issuance of common stock in connection with Equity Incentive and Employee Stock Purchase plans, net of tax withholdings	7,625			7,625
Issuance of common stock in connection with investments (in shares)			1,693
Issuance of common stock in connection with investments	55,015			55,015
Repurchases of common stock (in shares)			(9,948)
Repurchases of common stock	(316,322)		$ (1)	(316,321)
Share-based compensation	398,582			398,582
Other comprehensive loss	558					558
Net loss	(165,240)						(165,240)
Ending balance (in shares) at Dec. 31, 2023			93,467
Ending balance at Dec. 31, 2023	$ (502,569)		$ 9	$ 1,204,781		$ (8,223)	$ (1,699,136)

CONSOLIDATED STATEMENTS OF CASH

CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Cash flows from operating activities
Net loss	$ (165,240)	$ (879,166)	$ (376,250)
Adjustments to reconcile net loss to net cash provided by operating activities:
Depreciation and amortization	233,940	246,561	125,292
Share-based compensation	426,679	386,009	357,965
Unrealized loss on investments	1,506	203,483	14,611
Asset write-down and other charges	0	305,351	0
Amortization of deferred and prepaid sales commission costs	138,134	115,184	74,165
Amortization of debt discount and issuance costs	4,566	4,468	64,063
Loss (gain) on early extinguishment of debt	(53,400)	0	1,736
Repayment of convertible notes attributable to debt discount	0	0	(10,131)
Reduction of operating lease right-of-use assets	20,469	19,907	18,025
Provision for bad debt	6,852	9,367	8,132
Other	1,486	4,327	809
Changes in assets and liabilities:
Accounts receivable	(57,819)	(87,843)	(64,940)
Deferred and prepaid sales commission costs	(156,734)	(235,869)	(178,358)
Prepaid expenses and other assets	14,492	3,812	9,111
Accounts payable	(21,213)	(6,166)	17,852
Accrued and other liabilities	9,101	89,473	74,517
Deferred revenue	17,681	33,275	34,227
Operating lease liabilities	(20,838)	(20,868)	(18,675)
Net cash provided by operating activities	399,662	191,305	152,151
Cash flows from investing activities
Purchases of property and equipment	(23,513)	(32,713)	(28,959)
Capitalized internal-use software	(52,227)	(53,730)	(43,692)
Cash paid for business combination, net of cash acquired	(14,709)	0	0
Purchases of intangible assets and long-term investments	0	(3,990)	(324,178)
Proceeds from sale of marketable equity investments	0	3,223	0
Net cash used in investing activities	(90,449)	(87,210)	(396,829)
Cash flows from financing activities
Proceeds from issuance of stock in connection with stock plans	16,687	15,855	36,721
Payments for taxes related to net share settlement of equity awards	(9,062)	(7,598)	(21,549)
Payments for repurchase of common stock	(311,088)	(99,793)	0
Proceeds from issuance of long-term debt, net of issuance costs	785,749	0	0
Proceeds from series A convertible preferred stock, net of issuance costs	0	0	199,449
Payments for the repurchase of convertible notes	(820,960)	0	(333,632)
Repayments of principal on term loan	(10,000)	0	0
Repayment of financing obligations	(5,777)	(4,815)	(4,160)
Payment for contingent consideration	(3,567)	(1,867)	(3,880)
Net cash used in financing activities	(358,018)	(98,218)	(127,051)
Effect of exchange rate changes	1,016	(3,055)	(962)
Net increase (decrease) in cash, cash equivalents, and restricted cash	(47,789)	2,822	(372,691)
Cash, cash equivalents, and restricted cash
Beginning of year	269,984	267,162	639,853
End of year	222,195	269,984	267,162
Supplemental disclosure of cash flow data:
Cash paid for interest, net of interest rate swap	16,629	347	309
Cash paid for income taxes, net of refunds	10,940	3,726	1,388
Non-cash investing and financing activities
Common stock issued in connection with strategic partnership arrangement	55,014	0	0
Common stock issued for acquisition of intangible assets	0	0	302,600
Contingent consideration	7,461	0	50,000
Equipment and capitalized internal-use software purchased and unpaid at period end	3,953	6,808	7,343
Acquisition of intangibles	3,629	0	0
Equipment acquired under financing obligations	$ 2,997	$ 0	$ 6,898

Description of Business and Sum

Description of Business and Summary of Significant Accounting Policies	12 Months Ended
	Dec. 31, 2023
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Description of Business and Summary of Significant Accounting Policies	Note 1. Description of Business and Summary of Significant Accounting Policies Description of Business RingCentral, Inc. (the “Company”) is a leading provider of AI-driven global enterprise cloud communications, video meetings, collaboration, and contact center software-as-a-service solutions. The Company was incorporated in California in 1999 and was reincorporated in Delaware on September 26, 2013. Principles of Consolidation The accompanying consolidated financial statements have been prepared in accordance with generally accepted accounting principles in the United States of America (“U.S. GAAP”) and include the consolidated accounts of the Company and its wholly-owned subsidiaries. All intercompany accounts and transactions have been eliminated in consolidation. Use of Estimates The preparation of consolidated financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, disclosure of contingent assets and liabilities at the date of the consolidated financial statements, and the reported amounts of revenues and expenses during the reporting period. The significant estimates made by management affect revenues, the allowance for doubtful accounts, deferred and prepaid sales commission costs, goodwill, useful lives of intangible assets, share-based compensation, capitalization of internally developed software, return reserves, derivative instruments, provision for income taxes, uncertain tax positions, loss contingencies, sales tax liabilities and accrued liabilities. Management periodically evaluates these estimates and will make adjustments prospectively based upon the results of such periodic evaluations. Actual results may differ from these estimates. Foreign Currency The functional currency of the Company’s foreign subsidiaries is generally the local currency. Adjustments resulting from translating foreign functional currency financial statements into U.S. dollars are recorded as part of a separate component of stockholders’ equity and reported in the Consolidated Statements of Comprehensive Loss. Foreign currency transaction gains and losses are included in net loss for the period. All assets and liabilities denominated in a foreign currency are translated into U.S. dollars at the exchange rate on the balance sheet date. Revenues and expenses are translated at the average exchange rate during the period. Equity transactions are translated using historical exchange rates. Cash and Cash Equivalents The Company considers all highly liquid investments purchased with an original maturity of three months or less to be cash equivalents. Cash and cash equivalents are stated at fair value. Allowance for Doubtful Accounts For the years ended December 31, 2023 and 2022, a portion of revenues were realized from credit card transactions while the remaining revenues generated accounts receivable. The Company determines provisions based on historical loss patterns, the number of days that billings are past due, and an evaluation of the potential risk of loss associated with delinquent accounts. Below is a summary of the changes in allowance for doubtful accounts for the years ended December 31, 2023, 2022 and 2021 (in thousands): Balance at Provision, Write-offs Balance at Year ended December 31, 2023 Allowance for doubtful accounts $ 9,581 $ 6,852 $ 3,961 $ 12,472 Year ended December 31, 2022 Allowance for doubtful accounts $ 8,026 $ 9,367 $ 7,812 $ 9,581 Year ended December 31, 2021 Allowance for doubtful accounts $ 5,184 $ 8,132 $ 5,290 $ 8,026 Derivative Instruments and Hedging The Company measures its derivative financial instruments at fair value and recognizes them as assets and liabilities in the Consolidated Balance Sheets. The Company records changes in the fair value of derivative financial instruments designated as cash flow hedges in other comprehensive income (loss). When a hedged transaction affects earnings, the Company subsequently reclassifies the net derivative gain or loss within earnings into the same line as the hedged item on the Consolidated Statements of Operations to offset the changes in the hedged transaction. The cash flow effects related to derivative financial instruments designated as cash flow hedges are included within operating activities on the Consolidated Statements of Cash Flows. Internal-Use Software Development Costs The Company capitalizes qualifying internal-use software development costs that are incurred during the application development stage, provided that management with the relevant authority authorizes and commits to the funding of the project, it is probable the project will be completed, and the software will be used to perform the function intended. Costs related to preliminary project activities and post implementation activities are expensed as incurred. Capitalized internal-use software development costs are included in property and equipment and are amortized on a straight-line basis over their estimated useful lives. For the years ended December 31, 2023 and 2022, the Company capitalized $56.0 million and $59.2 million, net of impairment, of internal-use software development costs, respectively. The carrying value of internal-use software development costs was $131.6 million and $119.4 million as of December 31, 2023 and 2022, respectively. Property and Equipment, net Property and equipment, net is stated at cost, less accumulated depreciation and amortization. Depreciation and amortization are calculated on a straight-line basis over the estimated useful lives of those assets as follows: Computer hardware and software 3 to 5 years Internal-use software development costs 3 to 5 years Furniture and fixtures 1 to 5 years Leasehold improvements Shorter of the estimated lease term or useful life The Company evaluates the recoverability of property and equipment and intangible assets for possible impairment whenever events or circumstances indicate that the carrying amount of such assets or asset groups may not be recoverable. Recoverability of these assets or asset groups is measured by comparing the carrying amounts of such assets or asset groups to the future undiscounted cash flows that such assets or asset groups are expected to generate. If this evaluation indicates that the carrying amount of the assets or asset groups is not recoverable, the carrying amount of such assets or asset groups is reduced to its estimated fair value. Maintenance and repairs are charged to expense as incurred. Business Combinations The Company uses its best estimates and assumptions to assign fair value to the tangible and intangible assets acquired and liabilities assumed as of the acquisition date. The excess of the fair value of purchase consideration over the fair values of the tangible and intangible assets acquired and liabilities assumed is recorded as goodwill. These estimates are inherently uncertain and subject to refinement. During the measurement period, which may be up to one year from the acquisition date, the Company may record adjustments to the fair value of these tangible and intangible assets acquired and liabilities assumed, with the corresponding offset to goodwill. Upon the conclusion of the measurement period or final determination of the fair value of assets acquired or liabilities assumed, whichever comes first, any subsequent adjustments are recorded to the Company’s consolidated statements of operations. Acquisition-related expenses are recognized separately from the business combination and are expensed as incurred. Leases The Company determines if a contract is a lease or contains a lease at the inception of the contract and reassesses that conclusion if the contract is modified. All leases are assessed for classification as an operating lease or a finance lease. Operating lease right-of-use (“ROU”) assets are presented separately on the Company’s Consolidated Balance Sheets. Operating lease liabilities are separated into a current portion, included within accrued liabilities on the Company’s Consolidated Balance Sheets, and a non-current portion included within operating lease liabilities on the Company’s Consolidated Balance Sheets. The Company does not have significant finance lease ROU assets or liabilities. ROU assets represent the Company’s right to use an underlying asset for the lease term and lease liabilities represent its obligation to make lease payments arising from the lease. The Company does not obtain and control its right to use the identified asset until the lease commencement date. The Company’s lease liabilities are recognized at the applicable lease commencement date based on the present value of the lease payments required to be paid over the lease term. Because the rate implicit in the lease is not readily determinable, the Company generally uses an incremental borrowing rate to discount the lease payments to present value. The estimated incremental borrowing rate is derived from information available at the lease commencement date. The Company factors in publicly available data for instruments with similar characteristics when calculating its incremental borrowing rates. The Company’s ROU assets are also recognized at the applicable lease commencement date. The ROU asset equals the carrying amount of the related lease liability, adjusted for any lease payments made prior to lease commencement and lease incentives provided by the lessor. Variable lease payments are expensed as incurred and do not factor into the measurement of the applicable ROU asset or lease liability. The term of the Company’s leases is equal to the non-cancellable period of the lease, including any rent-free periods provided by the lessor, and also include options to renew or extend the lease (including by not terminating the lease) that the Company is reasonably certain to exercise. The Company establishes the term of each lease at lease commencement and reassesses that term in subsequent periods when one of the triggering events outlined in Topic 842, Leases, occurs. Operating lease cost for lease payments is recognized on a straight-line basis over the lease term. The Company’s lease contracts often include lease and non-lease components. For facility leases, the Company has elected the practical expedient offered by the standard to not separate lease from non-lease components and accounts for them as a single lease component. For the Company’s other contracts that include leases, the Company accounts for the lease and non-lease components separately. The Company has elected, for all classes of underlying assets, not to recognize ROU assets and lease liabilities for leases with a term of twelve months or less. Lease cost for short-term leases is recognized on a straight-line basis over the lease term. Additionally, for certain facility leases, the Company applies a portfolio approach, whereby it effectively accounts for the operating lease ROU assets and liabilities for multiple leases as a single unit of account because the accounting effect of doing so is not material. Goodwill and Intangible Assets Goodwill is tested for impairment at the reporting unit level at a minimum on an annual basis or more frequently when an event occurs or circumstances change that indicate that the carrying value may not be recoverable. Goodwill is considered impaired if the carrying value of the reporting unit exceeds its fair value. The Company conducted its annual impairment test of goodwill in the fourth quarter of 2023 and 2022 and determined that no adjustment to the carrying value of goodwill was required. Intangible assets consist of purchased customer relationships and developed technology. Intangible assets are amortized over the period of estimated benefit using the straight-line method and estimated useful lives ranging from two Convertible Debt Prior to the adoption of ASU 2020-06, the Company bifurcated the debt and equity (the contingently convertible feature) components of its convertible debt instruments in a manner that reflects its nonconvertible debt borrowing rate at the time of issuance. The equity components of the convertible debt instruments were recorded within stockholders’ (deficit) equity net of allocated issuance discount. The debt issuance discount was amortized to interest expense in the Consolidated Statements of Operations using the effective interest method over the expected term of the convertible debt. Upon adoption of ASU 2020-06 on January 1, 2022, the Company is no longer recording the conversion feature of its convertible notes in equity. Instead, the Company combined the previously separated equity component with the liability component, which together is now classified as debt, thereby eliminating the subsequent amortization of the debt discount as interest expense. Similarly, the portion of issuance costs previously allocated to equity was reclassified to debt and amortized as interest expense. Accordingly, on January 1, 2022 opening balance sheet, the Company recorded a decrease to accumulated deficit of approximately $93.8 million, a decrease to additional paid-in capital of $329.3 million, and an increase to convertible notes, net of approximately $235.5 million. Supplier Financing Arrangements The Company has established financing arrangements with certain third-party financial institutions and participating suppliers to be repaid over different terms ranging up to five years. Some of these financing arrangements are collateralized against property and equipment. As of December 31, 2023 and 2022, the Company’s outstanding financing obligations related to such arrangements included in accrued liabilities and other long-term liabilities Concentrations Financial instruments that subject the Company to concentrations of credit risk consist primarily of cash and cash equivalents and accounts receivable. Although the Company deposits its cash with multiple financial institutions, its deposits, at times, may exceed federally insured limits. The Company’s accounts receivable are primarily derived from sales by resellers and to larger direct customers. The Company maintains an allowance for doubtful accounts for estimated potential credit losses. As of December 31, 2023, 2022 and 2021, and for the years then ended, none of the Company’s customers accounted for more than 10% of total accounts receivable, total revenues, or subscription revenues. Long-lived assets by geographic location is based on the location of the legal entity that owns the asset. As of December 31, 2023 and 2022, approximately 94% of the Company’s consolidated long-lived assets were located in the U.S. No other single country outside of the U.S. represented more than 10% of the Company’s consolidated long-lived assets as of December 31, 2023 and 2022. Revenue Recognition The Company derives its revenues primarily from subscriptions, sale of products, and professional services. Revenues are recognized when control is transferred to the customers, in an amount that reflects the consideration the Company expects to be entitled to in exchange for those services or products. The Company determines revenue recognition through the following steps: • identification of the contract, or contracts, with a customer; • identification of the performance obligations in the contract; • determination of the transaction price; • allocation of the transaction price to the performance obligations in the contract; and • recognition of revenue when, or as, the Company satisfies a performance obligation. The Company recognizes revenues as follows: Subscriptions revenue Subscriptions revenue is generated from fees that provide customers access to one or more of the Company’s software applications and related services. These arrangements have contractual terms typically ranging from one month to five years and include recurring fixed plan subscription fees, variable usage-based fees for usage in excess of plan limits, one-time fees, recurring license and other fees, derived from sales through our direct and indirect sales channels, including resellers and distributors, strategic partners and global service providers. Arrangements with customers do not provide the customer with the right to take possession of the Company’s software at any time. Instead, customers are granted continuous access to the services over the contractual period. The Company transfers control evenly over the contractual period by providing stand-ready service. Accordingly, the fixed consideration related to subscription is recognized over time on a straight-line basis over the contract term beginning on the date the Company’s service is made available to the customer. The Company may offer its customer services for no consideration during the initial months. Such discounts are recognized ratably over the term of the contract. Fees for additional minutes of usage in excess of plan limits are deemed to be variable consideration that meet the allocation exception for variable consideration as they are specific to the month that the usage occurs. The Company’s subscription contracts typically allow the customers to terminate their services within the first 30 to 60 days and receive a refund for any amounts paid for the remaining contract period. After the end of the termination period, the contract is non-cancellable and the customer is obligated to pay for the remaining term of the contract. Accordingly, the Company considers the non-cancellable term of the contract to begin after the expiration of the termination period. The Company records reductions to revenue for estimated sales returns and customer credits at the time the related revenue is recognized. Sales returns and customer credits are estimated based on the Company’s historical experience, current trends and the Company’s expectations regarding future experience. The Company monitors the accuracy of its sales reserve estimates by reviewing actual returns and credits and adjusts them for its future expectations to determine the adequacy of its current and future reserve needs. If actual future returns and credits differ from past experience, additional reserves may be required. Other revenue Other revenue primarily includes revenue generated from sale of pre-configured phones and professional implementation services. Phone revenue is recognized upon transfer of control to the customer which is generally upon shipment from the Company’s or its designated agents’ warehouse. The Company offers professional services to support implementation and deployment of its subscription services. Professional services do not result in significant customization of the product and are generally short-term in duration. The majority of the Company’s professional services contracts are on a fixed price basis and revenue is recognized as and when services are delivered. Principal vs. Agent A portion of the Company’s subscriptions and product revenues are generated through sales by resellers, strategic partners, and global service providers. When the Company controls the performance of contractual obligations to the customer, it records these revenues at the gross amount paid by the customer with amounts retained by the resellers recognized as sales and marketing expenses. The Company assesses control of goods or services when it is primarily responsible for fulfilling the promise to provide the good or service, has inventory risk and has discretion in establishing the price. Deferred and prepaid sales commission costs The Company capitalizes sales commission expenses and associated payroll taxes paid to internal sales personnel and resellers, who sell the Company’s offerings. The resellers are selling agents for the Company and earn sales commissions which are directly tied to the value of the contracts that the Company enters with the end-user customers. These sales commissions are incremental costs the Company incurs to obtain contracts with its end-user customers. The Company pays sales commissions on initial contracts and contracts for increased purchases with existing customers (expansion contracts). The Company generally does not pay sales commissions for contract renewals. These sales commission costs are deferred and then amortized over the expected period of benefit, which is estimated to be five years. The Company has determined the period of benefit taking into consideration the expected subscription term and expected renewal periods of its customer contracts, the duration of its relationships with its customers considering historical and expected customer retention, technology and other factors. Amortization expense is included in sales and marketing expenses in the accompanying Consolidated Statements of Operations. The Company evaluates its deferred and prepaid sales commission costs for possible recoverability whenever events or changes in circumstances have occurred that could indicate the carrying amount of such assets may not be recoverable. Cost of Revenues Cost of subscriptions revenue primarily consists of costs of network capacity purchased from third-party telecommunications providers, network operations, costs to build out and maintain data centers, including co-location fees for the right to place the Company’s servers in data centers owned by third parties, depreciation of the servers and equipment, along with related utilities and maintenance costs, amortization of acquired technology related intangible assets, personnel costs associated with customer care and support of the functionality of the Company’s platform and data center operations, including share-based compensation expenses, and allocated costs of facilities and information technology. Cost of subscriptions revenue is expensed as incurred. Cost of other revenue is comprised primarily of the cost associated with purchased phones, personnel costs for employees and contractors, including share-based compensation expenses, shipping costs, costs of professional services, and allocated costs of facilities and information technology related to the procurement, management and shipment of phones. Cost of other revenue is expensed in the period product is delivered to the customer. Asset Write-down Charges Asset write-down charges consist of write-offs related to our assets, including deferred and prepaid sales commission and acquired intangibles balances, whenever events or changes in circumstances have occurred that could indicate the carrying amount of such assets may not be recoverable. Share-Based Compensation Share-based compensation expense resulting from options, restricted stock units (“RSUs”), performance-based awards (“PSUs”), and employee stock purchase plan (“ESPP”) rights granted is measured at the grant date fair value of the award and is generally recognized using the straight-line attribution method over the requisite service period of the award, which is generally the vesting period. The Company estimates the fair value of stock options and ESPP rights using the Black-Scholes-Merton option-pricing model. The Company estimates the fair value of RSUs as the closing market value of its Class A Common Stock on the grant date. The Company estimates the fair value of its market condition performance stock units (“PSUs”) using the Monte Carlo simulation model. For awards with performance-based and service-based conditions, compensation cost is recognized over the requisite service period if it is probable that the performance condition will be satisfied. The expense for performance-based awards is evaluated each quarter based on the achievement of the performance conditions. The effect of a change in the estimated number of performance-based awards expected to be earned is recognized in the period those estimates are revised. Compensation expense is recognized net of estimated forfeiture activity, which is based on historical forfeiture rates. Research and Development Research and development expenses consist primarily of third-party contractor costs, personnel costs, technology license expenses, and depreciation associated with research and development equipment. Research and development costs are expensed as incurred. Advertising Costs Advertising costs, which include various forms of e-commerce such as search engine marketing, search engine optimization and online display advertising, as well as more traditional forms of media advertising such as radio and billboards, are expensed as incurred and were $97.0 million, $125.6 million, and $88.2 million for the years ended December 31, 2023, 2022 and 2021, respectively. Restructuring Costs Restructuring costs generally include employee-related severance charges which are largely based upon substantive severance plans, while some are mandated requirements in certain foreign jurisdictions. Severance costs generally include severance payments, outplacement services, health insurance coverage and legal costs. One-time employee termination benefits are recognized when the plan of termination has been communicated to employees and certain other criteria are met. Other severance and employee costs, primarily pertaining to ongoing employee benefit arrangements, are recognized when it is probable that the employees are entitled to the severance benefits and the amounts can be reasonably estimated. Segment Information The Company has determined the chief executive officer is the chief operating decision maker. The Company’s chief executive officer reviews financial information presented on a consolidated basis for purposes of assessing performance and making decisions on how to allocate resources. Accordingly, the Company has determined that it operates in a single reportable segment. Income Taxes The Company accounts for income taxes using the asset and liability method. Deferred tax assets and liabilities are recognized for the estimated future tax consequences attributable to differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax basis. Deferred tax assets and liabilities are measured using enacted tax rates in effect for the year in which those temporary differences are expected to be recovered or settled. The effect on deferred tax assets and liabilities of a change in tax rates is recognized in operations in the period that includes the enactment date. The Company records a valuation allowance to reduce its deferred tax assets to the amount of future tax benefit that is more likely than not to be realized. As of December 31, 2023, except for deferred tax assets associated with certain foreign subsidiaries, the Company recorded a full valuation allowance against substantially all of its net deferred tax assets due to its history of operating losses. The Company classifies interest and penalties on unrecognized tax benefits as income tax expense. Related Party Transactions All contracts with related parties are executed in the ordinary course of business. There were no material related party transactions in the year ended December 31, 2023, and no material amounts payable to or amounts receivable from related parties as of December 31, 2023. During 2022 and 2021, the Company made purchases from Google Inc. in the ordinary course of business, which one of the Company’s directors previously served as President, Americas. Total payables to Google Inc. as of December 31, 2022 was $1.9 million, and total expenses incurred for the years ended December 31, 2022 and 2021 were $24.3 million and $24.7 million, respectively. Recent Accounting Pronouncements Not Yet Adopted In November 2023, the FASB issued ASU 2023-07 Segment Reporting - Improving Reportable Segment Disclosures (Topic 280). The update is intended to improve reportable segment disclosure requirements, primarily through enhanced disclosures about significant expenses. The ASU requires disclosures to include significant segment expenses that are regularly provided to the chief operating decision maker (CODM), a description of other segment items by reportable segment, and any additional measures of a segment’s profit or loss used by the CODM when deciding how to allocate resources. The ASU also requires all annual disclosures currently required by Topic 280 to be included in interim periods. The update is effective for fiscal years beginning after December 15, 2023, and interim periods within fiscal years beginning after December 15, 2024, with early adoption permitted and requires retrospective application to all prior periods presented in the financial statements. The Company is currently assessing the timing and impact of adopting the updated provisions. Recently Adopted Accounting Pronouncements In September 2022, the FASB issued ASU No. 2022-04, Liabilities—Supplier Finance Programs (Subtopic 405-50): Disclosure of Supplier Finance Program Obligations (“ASU 2022-04”), which requires buyers that use supplier finance programs in connection with the purchase of goods and services to make certain annual disclosures regarding the programs’ key terms and information about the obligations at the end of a reporting period, including a roll-forward of those obligations. The adoption of this ASU, which was adopted by the Company on January 1, 2023, did not have a material impact on the Company’s consolidated financial statements.

Revenue

Revenue	12 Months Ended
Revenue	Dec. 31, 2023
Revenue from Contract with Customer [Abstract]
Revenue	Note 2. Revenue The Company derives its revenues primarily from subscriptions, sale of products, and professional services. Revenues are recognized when control is transferred to the customers, in an amount that reflects the consideration the Company expects to be entitled to in exchange for those services or products. Disaggregation of revenue Revenue by geographic location is based on the billing address of the customer. The following table provides information about disaggregated revenue by primary geographical markets: Year ended December 31, 2023 2022 2021 Primary geographical markets North America 90 % 90 % 88 % Others 10 % 10 % 12 % Total revenues 100 % 100 % 100 % The Company derived over 90% of subscription revenues from RingCentral MVP and RingCentral contact center solutions for the years ended December 31, 2023, 2022, and 2021. For the years ended December 31, 2023 and 2022, RingCentral contact center solutions represented over 10% of total revenues. Deferred revenue During the year ended December 31, 2023, the Company recognized approximately all of the corresponding deferred revenue balance at the beginning of the year as revenue. Remaining performance obligations The typical subscription term ranges from one month to five years. Contract revenue as of December 31, 2023 that has not yet been recognized was approximately $2.4 billion. This excludes contracts with an original expected length of less than one year. Of these remaining performance obligations, the Company expects to recognize revenue of 52% of this balance over the next 12 months and 48% thereafter. Other revenues Other revenues are primarily comprised of product revenue from the sale of pre-configured phones, and professional services. Product revenues from the sale of pre-configured phones were $44.8 million, $46.6 million, and $48.8 million for the years ended December 31, 2023, 2022 and 2021, respectively.

Financial Statement Components

Financial Statement Components	12 Months Ended
Financial Statement Components	Dec. 31, 2023
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Financial Statement Components	Note 3. Financial Statement Components Cash and cash equivalents consisted of the following (in thousands): December 31, December 31, Cash $ 113,733 $ 88,153 Money market funds 108,462 181,831 Total cash and cash equivalents $ 222,195 $ 269,984 As of December 31, 2023 and 2022, $1.1 million and $5.5 million in the cash balance above, respectively, represents restricted cash, which is held in the form of a bank deposit for issuance of a foreign bank guarantee. Accounts receivable, net consisted of the following (in thousands): December 31, December 31, Accounts receivable $ 280,544 $ 242,650 Unbilled accounts receivable 96,366 78,249 Allowance for doubtful accounts (12,472) (9,581) Accounts receivable, net $ 364,438 $ 311,318 Prepaid expenses and other current assets consisted of the following (in thousands): December 31, December 31, Prepaid expenses $ 32,440 $ 23,306 Inventory 1,492 1,209 Other current assets 43,464 31,334 Total prepaid expenses and other current assets $ 77,396 $ 55,849 Property and equipment, net consisted of the following (in thousands): December 31, December 31, Computer hardware and software $ 238,802 $ 221,727 Internal-use software development costs 255,649 199,642 Furniture and fixtures 8,964 8,937 Leasehold improvements 14,369 13,889 Property and equipment, gross 517,784 444,195 Less: accumulated depreciation and amortization (333,394) (258,795) Property and equipment, net $ 184,390 $ 185,400 Total depreciation and amortization expense related to property and equipment was $82.9 million, $72.0 million, and $58.9 million for the years ended December 31, 2023, 2022 and 2021, respectively. The carrying value of goodwill is as follows (in thousands): Balance at December 31, 2022 $ 54,335 Acquisitions (Note 8) 12,428 Foreign currency translation adjustments 607 Balance at December 31, 2023 $ 67,370 The carrying values of intangible assets are as follows (in thousands): December 31, 2023 December 31, 2022 Weighted-Average Remaining Useful Life Cost Accumulated Acquired Cost Accumulated Acquired Customer relationships 2.6 years $ 26,506 $ 21,834 $ 4,672 $ 20,855 $ 19,090 $ 1,765 Developed technology 2.8 years 826,077 436,982 389,095 814,614 288,328 526,286 Total acquired intangible assets $ 852,583 $ 458,816 $ 393,767 $ 835,469 $ 307,418 $ 528,051 Amortization expense from acquired intangible assets for the years ended December 31, 2023, 2022 and 2021 was $151.1 million, $174.5 million, and $66.4 million, respectively. Amortization of developed technology is included in cost of revenues and amortization of customer relationships is included in sales and marketing expenses in the Consolidated Statements of Operations. Estimated amortization expense for acquired intangible assets for the following fiscal years is as follows (in thousands): 2024 $ 139,391 2025 138,522 2026 115,448 2027 onwards 406 Total estimated amortization expense $ 393,767 Accrued liabilities consisted of the following (in thousands): December 31, December 31, Accrued compensation and benefits $ 63,009 $ 53,419 Accrued sales, use, and telecom related taxes 43,796 37,836 Accrued marketing and sales commissions 60,528 127,940 Operating lease liabilities, short-term 16,707 17,513 Other accrued expenses 141,592 143,405 Total accrued liabilities $ 325,632 $ 380,113 Deferred and Prepaid Sales Commission Costs Amortization expense for the deferred and prepaid sales commission costs for the years ended December 31, 2023, 2022 and 2021 were $138.1 million, $115.2 million, and $74.2 million, respectively. There was no impairment loss in relation to the deferred commission costs capitalized for the periods presented. During the year ended December 31, 2023, the Company recorded a gain of $11.5 million in other income (expense) in earnings, pursuant to an amended agreement with a strategic partner.

Fair Value of Financial Instrum

Fair Value of Financial Instruments	12 Months Ended
Fair Value of Financial Instruments	Dec. 31, 2023
Fair Value Disclosures [Abstract]
Fair Value of Financial Instruments	Note 4. Fair Value of Financial Instruments The Company measures and reports certain cash equivalents, including money market funds and certificates of deposit, in addition to its long-term investments at fair value in accordance with the provisions of the authoritative accounting guidance that addresses fair value measurements. This guidance establishes a hierarchy for inputs used in measuring fair value that maximizes the use of observable inputs and minimizes the use of unobservable inputs by requiring that the most observable inputs be used when available. The hierarchy is broken down into three levels based on the reliability of the inputs as follows: Level 1: Observable inputs that reflect unadjusted quoted prices in active markets for identical assets or liabilities. Level 2: Other inputs, such as quoted prices for similar assets or liabilities, quoted prices for identical or similar assets or liabilities in inactive markets, or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the asset or liability. Level 3: Unobservable inputs that are supported by little or no market activity and that are based on management’s assumptions, including fair value measurements determined by using pricing models, discounted cash flow methodologies or similar techniques. The financial assets carried at fair value were determined using the following inputs (in thousands): Fair Value at Level 1 Level 2 Level 3 Cash equivalents: Money market funds $ 108,462 $ 108,462 $ — $ — Other assets: Interest rate swap derivatives 3,505 — 3,505 — Other long-term liabilities: Interest rate swap derivatives 6,017 — 6,017 — Contingent consideration 7,461 — — 7,461 Fair Value at Level 1 Level 2 Level 3 Cash equivalents: Money market funds $ 181,831 $ 181,831 $ — $ — Other assets: Long-term investments 1,646 — — 1,646 The Company’s other financial instruments, including accounts receivable, other current assets, accounts payable, and other current liabilities, are carried at cost, which approximates fair value due to the relatively short maturity of those instruments. Fair Value of Long-Term Debt As of December 31, 2023, the fair value of the 0% convertible notes due 2026 (the “2026 Convertible Notes”) was approximately $530.6 million, and fair value of the 0% convertible notes due 2025 (the “2025 Convertible Notes”) was approximately $150.0 million. The fair value for these convertible notes was determined based on the quoted price for such notes in an inactive market on the last trading day of the reporting period and is considered as Level 2 in the fair value hierarchy. As of December 31, 2023, the carrying amount of the Term Loan was $390.0 million. As there are no embedded features, the fair value of the Term Loan approximated its carrying value. As of December 31, 2023, the fair value of the 8.5% senior notes due 2030 (the “2030 Senior Notes”) was approximately $408.4 million. The fair value for the 2030 Senior Notes was determined based on the quoted price for such notes in an inactive market on the last trading day of the reporting period and is considered as Level 2 in the fair value hierarchy. Fair Value of Derivative Instruments The Company’s interest rate swap derivative, which is considered as Level 2 in the fair value hierarchy, is valued using a discounted cash flow model that utilizes observable inputs including forward interest rate data at the measurement date. Contingent Consideration The contingent consideration is related to the Company’s acquisition of Hopin in the third quarter of 2023, and represents the future potential earn-out payments based on the achievement of specified performance targets over multiple years, paid quarterly in cash. The fair value of the contingent consideration liability was determined using a Monte Carlo simulation that includes significant unobservable inputs including the discount rate and projected revenues over the earn-out period. This contingent liability was classified as level 3 within the fair value hierarchy. There was no change in the estimated fair value of the contingent consideration in the period from the acquisition date to December 31, 2023.

Strategic Partnerships

Strategic Partnerships	12 Months Ended
Strategic Partnerships	Dec. 31, 2023
Business Combination and Asset Acquisition [Abstract]
Strategic Partnerships	Note 5. Strategic Partnerships Avaya Partnership In October 2019, the Company entered into certain agreements for a strategic partnership with Avaya LLC (“Avaya”), previously known as Avaya Holdings Corp., and its subsidiaries, including Avaya Inc. (collectively, “Avaya”). In connection with the strategic partnership, the Company prepaid Avaya in the Company’s Class A Common Stock predominantly for future sales commissions to be earned for each qualified unit of Avaya Cloud Office by RingCentral (“ACO”) sold during the term of the partnership. Under the terms of the partnership, the unutilized prepaid sales commissions were payable to the Company at the end of the contractual term. On December 13, 2022, Avaya filed a Form 8-K disclosing ongoing discussions regarding one or more potential financings, refinancings, recapitalizations, reorganizations, restructurings or investment transactions. Further, on February 14, 2023, Avaya initiated an expedited, prepackaged financial restructuring via Chapter 11 with the support of its financial stakeholders. The Company and Avaya entered into a new extended and expanded agreement, which included certain minimum volume commitments and revised go-to-market incentive structure intended to drive migration to Avaya Cloud Office. For the year ended December 31, 2022, the Company recorded a non-cash asset write-down charge of $279.3 million, out of which $21.7 million was accrued interest and was recorded in other income (expense) in the Consolidated Statement of Operations. No portion of the impairment charge related to future cash expenditures. Other Strategic Partnerships In 2021, the Company entered into strategic arrangements with Mitel US Holdings, Inc. (“Mitel”) whereby the Company would be Mitel’s exclusive provider of UCaaS offerings and cloud communications applications. Under the commercial arrangement, Mitel earns commissions in the form of cash and/or shares of Class A Common stock in connection with the migration of Mitel customers to RingCentral MVP.

Long-Term Debt

Long-Term Debt	12 Months Ended
Long-Term Debt	Dec. 31, 2023
Debt Disclosure [Abstract]
Long-Term Debt	Note 6. Long-Term Debt The following table sets forth the net carrying amount of the Company’s long-term debt as of December 31, 2023 and 2022 (in thousands): Debt Instrument Maturity Date December 31, 2023 December 31, 2022 2025 Convertible Notes (1) March 1, 2025 $ 161,326 $ 1,000,000 2026 Convertible Notes (2) March 15, 2026 609,065 650,000 Term Loan under Credit Agreement February 14, 2028 390,000 — Revolving Credit Facility under Credit Agreement (3) February 14, 2028 — — 2030 Senior Notes August 15, 2030 400,000 — Total principal amount 1,560,391 1,650,000 Less: unamortized debt discount and issuance costs (14,909) (11,589) Less: current portion of long-term debt (4) (20,000) — Net carrying amount of long-term debt $ 1,525,482 $ 1,638,411 (1) The Company repurchased $838.7 million principal amount of the 2025 Convertible Notes during the twelve months ended December 31, 2023 using $396.7 million of net proceeds from the Term Loan, $356.7 million of net proceeds from the 2030 Senior Notes, and $29.1 million of other available cash, resulting in a $48.0 million gain on early debt extinguishment, net of related unamortized debt issuance costs. (2) The Company repurchased $40.9 million principal amount of the 2026 Convertible Notes during the twelve months ended December 31, 2023 using $35.2 million of proceeds from the 2030 Senior Notes, resulting in a $5.4 million gain on early debt extinguishment, net of related unamortized debt issuance costs. (3) Of the $225.0 million available for borrowing, the Company has not drawn down any amount under the Revolving Credit Facility. (4) The current portion of long-term debt is related to the Term Loan, which requires quarterly principal payments equal to 1.25% of the original $400.0 million aggregate principal amount with balance due at maturity. The following table sets forth the future minimum principal payments for long-term debt as of December 31, 2023 (in thousands): 2025 Convertible Notes 2026 Convertible Notes Term Loan 2030 Senior Notes Total 2024 $ — $ — $ 20,000 $ — $ 20,000 2025 161,326 — 20,000 — 181,326 2026 — 609,065 20,000 — 629,065 2027 — — 20,000 — 20,000 2028 onwards — — 310,000 400,000 710,000 Total principal amount $ 161,326 $ 609,065 $ 390,000 $ 400,000 $ 1,560,391 2030 Senior Notes On August 16, 2023, the Company issued $400.0 million aggregate principal amount of the 2030 Senior Notes in a private offering. The total net proceeds from the debt offering, after deducting $5.5 million initial purchase discounts and $2.6 million debt issuance costs, were approximately $391.9 million. The 2030 Senior Notes are senior unsecured obligations of the Company and bear interest at a fixed rate of 8.5% per annum payable semi-annually in arrears on February 15th and August 15th of each year. The 2030 Senior Notes will mature on August 15, 2030, unless redeemed or repurchased earlier, and are subject to the terms and conditions set forth in the indenture governing the 2030 Senior Notes (the “Senior Notes Indenture”). As of December 31, 2023, the carrying value of the 2030 Senior Notes, net of unamortized debt discount and issuance costs, was $392.2 million. The 2030 Senior Notes are or will be, as applicable, fully and unconditionally guaranteed on a senior unsecured basis by each of the Company’s existing and future domestic subsidiaries that guarantee indebtedness of the Company under the Credit Agreement. The Senior Notes Indenture also requires compliance with certain covenants, including the ability to create certain liens on assets to secure debt, the ability to grant subsidiary guarantees of certain debt without also providing guarantees of the 2030 Senior Notes by such subsidiary and certain change of control transactions, events of default, and other customary provisions. As of December 31, 2023, the Company was in compliance with all covenants under the Senior Notes Indenture. The Company may redeem the 2030 Senior Notes, in whole or in part, at any time prior to August 15, 2026 at a price equal to 100% of the principal amount thereof plus a “make-whole” premium and accrued and unpaid interest, if any. The Company may redeem the 2030 Senior Notes, in whole or in part, on or after August 15, 2026, at the redemption prices set forth in the Senior Notes Indenture, plus, in each case, accrued and unpaid interest thereon, if any. In addition, at any time prior to August 15, 2026, the Company may, on any one or more occasions, redeem up to 40% of the aggregate principal amount of the 2030 Senior Notes outstanding under the Senior Notes Indenture with the net cash proceeds of one or more equity offerings at a redemption price equal to 108.5% of the principal amount of the 2030 Senior Notes to be redeemed, plus accrued and unpaid interest thereon, if any, so long as 50% of the original aggregate amount of the 2030 Senior Notes remains outstanding immediately after such redemption. If the Company experiences a change of control triggering event (as defined in the Senior Notes Indenture), holders of the 2030 Senior Notes may require the Company to repurchase the 2030 Senior Notes at a repurchase price equal to 101% of the principal amount of the 2030 Senior Notes to be repurchased, plus accrued and unpaid interest, if any. Debt issuance costs were capitalized in the Consolidated Balance Sheets and amortized as interest expense using the effective interest rate method over the term of the 2030 Senior Notes. The effective interest rate on the 2030 Senior Notes, which is calculated as the contractual interest rate adjusted for the debt discount and issuance costs was 8.9% as of December 31, 2023. Credit Agreement On February 14, 2023, the Company entered into a Credit Agreement with certain lenders. The Credit Agreement originally provided for a $200.0 million revolving loan facility (the “Revolving Credit Facility”), with a $25.0 million sub-limit for the issuance of letters of credit, and a $400.0 million delayed draw term loan facility (the “Term Loan”). On August 15, 2023, the Company entered into the first amendment to the Credit Agreement to increase the Revolving Credit Facility by $25.0 million to an aggregate principal amount of $225.0 million. On November 2, 2023, the Company entered into the second amendment to Credit Agreement to increase the Term Loan by $75.0 million to an aggregate principal amount of $475.0 million. The proceeds of the loans under the Revolving Credit Facility may be used for working capital and general corporate purposes. The Revolving Credit Facility commitments terminate, and all outstanding revolving loans thereunder are due and payable, on February 14, 2028. The obligations under the Credit Agreement are guaranteed by certain material domestic subsidiaries of the Company, and secured by substantially all of the personal property of the Company and such subsidiary guarantors. As of December 31, 2023, the Company was in compliance with all covenants under the Credit Agreement. In the second quarter of 2023, the Company fully drew down the then existing Term Loan of $400.0 million and the proceeds were used to repurchase a portion of the Company’s 2025 Notes, in accordance with the terms of the Credit Agreement. As of December 31, 2023, $75.0 million of Term Loan commitments remain available for draw until August 2, 2024. If on any date that is within 91 days prior to the final scheduled maturity date of any series of the Convertible Notes, such series of Convertible Notes is in an aggregate principal amount outstanding that exceeds an amount equal to 50% of last twelve months EBITDA, calculated as set forth in the Credit Agreement, the maturity date of both the Revolving Credit Facility and Term Loan shall automatically be modified to be such date. Borrowings under the Credit Agreement will bear interest, at the Company’s option, at either: (a) the fluctuating rate per annum equal to the greatest of (i) the prime rate then in effect, (ii) the federal funds rate then in effect, plus 0.5% per annum, and (iii) an adjusted term SOFR rate determined on the basis of a one-month interest period, plus 1.0%, in each case, plus a margin of between 1.0% and 2.0%; and (b) an adjusted term SOFR rate (based on one, three or six month interest periods), plus a margin of between 2.0% and 3.0%. The applicable margin in each case is determined based on the Company’s total net leverage ratio. Interest is payable quarterly in arrears with respect to borrowings bearing interest at the alternate base rate or on the last day of an interest period, but at least every three months, with respect to borrowings bearing interest at the term SOFR rate. As of December 31, 2023, the Company incurred $6.2 million of debt issuance costs in connection with the Credit Agreement, of which $5.3 million was capitalized in the Consolidated Balance Sheets and amortized primarily using the effective interest rate over the term of the Credit Agreement, while the remaining amount was expensed in the period incurred. The effective interest rate method on the Term Loan, which is calculated as the contractual interest rate adjusted for the debt discount and issuance costs, was 8.5% as of December 31, 2023. As of December 31, 2023, the carrying value of the Term Loan under Credit Agreement, net of unamortized debt discount and issuance costs, was $387.1 million. Convertible Notes In March 2020, the Company issued $1.0 billion aggregate principal amount of 0% convertible notes due 2025 in a private placement to qualified institutional buyers (the “2025 Notes”). The 2025 Notes will mature on March 1, 2025, unless earlier repurchased or redeemed by the Company or converted pursuant to their terms. The total net proceeds from the debt offering, after deducting initial purchase discounts and debt issuance costs, were approximately $986.5 million. In September 2020, the Company issued $650 million aggregate principal amount of 0% convertible notes due 2026 in a private placement to qualified institutional buyers (the “2026 Notes”). The 2026 Notes will mature on March 15, 2026, unless earlier repurchased or redeemed by the Company or converted pursuant to their terms. The total net proceeds from the debt offering, after deducting initial purchase discounts and debt issuance costs, were approximately $640.2 million. The Convertible Notes are senior, unsecured obligations of the Company that do not bear regular interest, and the principal amount of the Convertible Notes does not accrete. The Convertible Notes may bear special interest under specified circumstances relating to the Company’s failure to comply with its reporting obligations under the respective indentures governing each of the Convertible Notes (collectively, the “Convertible Notes Indentures”) or if the Convertible Notes are not freely tradeable as required by each respective Convertible Notes Indenture. Partial Repurchase of 2025 and 2026 Convertible Notes In May 2023, the Company used the entire proceeds from the drawdown of the $400.0 million Term Loan and $27.3 million of other available cash to repurchase $460.7 million principal amount of the 2025 Convertible Notes, resulting in a gain on early debt extinguishment of $31.1 million, net of related unamortized debt issuance costs. In August 2023, the Company used a portion of the net proceeds from the offering of the 2030 Senior Notes to repurchase $125.3 million and $40.9 million aggregate principal of the 2025 Convertible Notes and 2026 Convertible Notes, respectively, by paying an aggregate amount of $153.6 million in cash, resulting in a gain on early debt extinguishment of $11.8 million, net of related unamortized debt issuance costs. In December 2023, the Company used a portion of the remaining net proceeds from the offering of the 2030 Senior Notes to repurchase $252.7 million aggregate principal of the 2025 Convertible Notes by paying $241.3 million in cash, resulting in a gain of early debt extinguishment in the amount of $10.5 million net of related unamortized debt issuance costs. As of December 31, 2023, the carrying value of the 2025 and 2026 Convertible Notes, net of unamortized debt issuance costs, was $160.8 million and $605.4 million, respectively. Other Terms of the Notes 2025 Notes 2026 Notes $1,000 principal amount initially convertible into number of the Company’s Class A Common Stock par value $0.0001 2.7745 shares 2.3583 shares Equivalent initial approximate conversion price per share $ 360.43 $ 424.03 The conversion rate is subject to adjustment upon the occurrence of certain specified events but will not be adjusted for any accrued and unpaid special interest. In addition, upon the occurrence of a make-whole fundamental change or a redemption period, each as defined in the respective Convertible Notes Indenture, the Company will, in certain circumstances, increase the conversion rate by a number of additional shares for a holder that elects to convert its Convertible Notes in connection with such make-whole fundamental change or during the relevant redemption period. The Convertible Notes will be convertible at certain times and upon the occurrence of certain events in the future. Further, on or after December 1, 2024 for the 2025 Convertible Notes, and December 15, 2025 for the 2026 Convertible Notes, until the close of business on the scheduled trading day immediately preceding the relevant maturity date, holders of the Convertible Notes may convert all or a portion of their Convertible Notes regardless of these conditions. Pursuant to the terms of the respective Convertible Notes Indenture, effective January 1, 2022, the Company made an irrevocable election to settle the principal portion of the Convertible Notes only in cash, with the conversion premium to be settled in cash or shares. During the three and twelve months ended December 31, 2023, the conditions allowing holders of the 2025 Convertible Notes and 2026 Convertible Notes to convert were not met. The Convertible Notes of either series may be convertible thereafter if one or more of the conversion conditions specified in the applicable Convertible Notes Indenture is satisfied during future measurement periods. The Company may redeem the Convertible Notes at its option, on or after March 5, 2022 for the 2025 Convertible Notes, and March 20, 2023 for the 2026 Convertible Notes, at a redemption price equal to 100% of the principal amount thereof, plus accrued and unpaid special interest to, but excluding the redemption date, subject to certain conditions. No sinking fund is provided for the Convertible Notes. Upon the occurrence of a fundamental change (as defined in each respective Convertible Notes Indenture) prior to the maturity date, holders may require the Company to repurchase all or a portion of the 2025 Convertible Notes or 2026 Convertible Notes for cash at a price equal to 100% of the principal amount of the Convertible Notes to be repurchased, plus any accrued and unpaid special interest to, but excluding, the fundamental change repurchase date. As of December 31, 2023, the Company was in compliance with all covenants under each of the Convertible Notes Indentures. Capped Calls In connection with the offering of the Convertible Notes, the Company entered into privately-negotiated capped call transactions relating to each series of Convertible Notes with certain counterparties (collectively the “Capped Calls”). The initial strike price of the Convertible Notes corresponds to the initial conversion price of each of the Convertible Notes. The Capped Calls are generally intended to reduce or offset the potential dilution to the Class A Common Stock upon any conversion of the Convertible Notes with such reduction or offset, as the case may be, subject to a cap based on the cap price. The Capped Calls are subject to either adjustment or termination upon the occurrence of specified extraordinary events affecting the Company, including a merger event, a tender offer, and a nationalization, insolvency or delisting involving the Company. In addition, the Capped Calls are subject to certain specified additional disruption events that may give rise to a termination of the Capped Calls, including changes in law, insolvency filings; and hedging disruptions. The Capped Call transactions are recorded in stockholders’ equity and are not accounted for as derivatives. The following table below sets forth key terms and costs incurred for the Capped Calls related to each of the Convertible Notes: 2025 Convertible Notes 2026 Convertible Notes Initial approximate strike price per share, subject to certain adjustments $ 360.43 $ 424.03 Initial cap price per share, subject to certain adjustments $ 480.56 $ 556.10 Net cost incurred (in millions) $ 60.9 $ 41.8 Class A Common Stock covered, subject to anti-dilution adjustments (in millions) 2.8 1.5 Settlement commencement date 1/31/2024 2/13/2025 Settlement expiration date 2/28/2024 3/13/2025 All of the capped call transactions were outstanding as of December 31, 2023. The following table sets forth the interest expense recognized related to long-term debt (in thousands): Twelve Months Ended December 31, 2023 2022 2021 Contractual interest expense, net of interest rate swap $ 29,285 $ — $ — Amortization of debt discount and issuance costs 4,566 4,468 64,063 Total interest expense related to long-term debt $ 33,851 $ 4,468 $ 64,063 The following table sets forth the future minimum contractual interest for long-term debt as of December 31, 2023 (in thousands): Term Loan (1) 2030 Senior Notes Total 2024 $ 31,735 $ 33,906 $ 65,641 2025 30,076 34,000 64,076 2026 28,416 34,000 62,416 2027 26,757 34,000 60,757 2028 onwards 3,129 102,000 105,129 Total contractual interest amount $ 120,113 $ 237,906 $ 358,019 (1) Excludes the impact of interest rate swap. Refer to Note 7 - Derivative Instruments in this Annual Report on Form 10-K for additional information.

Derivative Instruments

Derivative Instruments	12 Months Ended
Derivative Instruments	Dec. 31, 2023
Derivative Instruments and Hedging Activities Disclosure [Abstract]
Derivative Instruments	Note 7. Derivative Instruments In May 2023, the Company entered into a five-year floating-to-fixed interest rate swap agreement with the objective of reducing exposure to the fluctuating interest rates associated with the Company’s variable rate borrowing program by paying quarterly a fixed interest rate of 3.79%, plus a margin of 2% to 3%. The interest rate swap agreement was effective on June 30, 2023, and terminates on February 14, 2028, consistent with the duration of the maturity of the Term Loan. As of December 31, 2023, the interest rate swap agreement had a notional amount of $390.0 million. The Company’s interest rate swap agreement is designated as a cash flow hedge under ASC 815, Derivatives and Hedging (“ASC 815”), involving the assumption of variable amounts by a swap counterparty in exchange for the Company making fixed-rate payments to the counterparty over the life of the agreement, without the exchange of the underlying notional amount. These hedges are highly effective in offsetting changes in the Company’s future expected cash flows due to the fluctuation of the Company’s variable rate debt. The Company monitors the effectiveness of its hedges on a quarterly basis. The Company does not hold its interest rate swap agreement for trading or speculative purposes. The Company will recognize its interest rate derivative designated as a cash flow hedge on a gross basis as an asset and a liability at fair value in the Consolidated Balance Sheets. The unrealized gains and losses on the interest rate swap agreement are included in other comprehensive income (loss) and will be subsequently recognized in earnings within or against interest expense when the hedged interest payments are accrued. As of December 31, 2023, the Company estimates the net amount related to the interest rate swaps under the interest rate swap agreement expected to be reclassified into earnings over the next 12 months is approximately $3.5 million. During the year ended December 31, 2023, the Company reclassified $3.1 million from accumulated other comprehensive loss to earnings as an offset and reduction to interest expense.

Business Combinations

Business Combinations	12 Months Ended
Business Combinations	Dec. 31, 2023
Business Combination and Asset Acquisition [Abstract]
Business Combinations	Note 8. Business Combinations On July 31, 2023, the Company completed its acquisition of certain assets of Hopin, Inc. (“Hopin”), a virtual events platform that aims to connect people around the world through immersive and interactive online experiences. The total purchase price consideration of $22.2 million consisted of $14.7 million in cash, and the acquisition date fair-value of contingent consideration of $7.5 million, out of total maximum contingent consideration of $35.0 million based on the achievement of specified performance targets by the Hopin business over multiple years, paid quarterly in cash. The acquired technology will be incorporated into the Company’s global communication platform, providing customers with enhanced virtual events and webinar experiences. The transaction was accounted for as a business combination. The preliminary allocation of the purchase price based on their estimated fair values included $12.7 million for acquired technology and customer relationships, less $3.3 million for net acquired liabilities, with the remaining $12.8 million allocated to goodwill. The amortizable intangible assets have a weighted-average useful life of three years. The goodwill recognized is attributable primarily to the contributions of the acquired technology and customer relationships to the overall corporate strategy and assembled workforce.

Leases

Leases	12 Months Ended
Leases	Dec. 31, 2023
Leases [Abstract]
Leases	Note 9. Leases The Company primarily leases facilities for office and data center space under non-cancelable operating leases for its U.S. and international locations. As of December 31, 2023, non-cancelable leases expire on various dates between 2024 and 2029. Generally, the non-cancelable leases include one or more options to renew, with renewal terms that can extend the lease term from one As of December 31, 2023 and 2022, the balance sheet components of leases were as follows (in thousands): December 31, 2023 December 31, 2022 Operating lease right-of-use assets $ 42,989 $ 35,433 Accrued liabilities $ 16,707 $ 17,513 Operating lease liabilities 28,178 20,182 Total operating lease liabilities $ 44,885 $ 37,695 The components of operating lease expense were as follows (in thousands): Twelve Months Ended December 31, 2023 2022 2021 Operating lease cost (1) $ 23,315 $ 22,800 $ 21,317 Variable lease cost 4,412 3,930 3,736 Total lease cost $ 27,727 $ 26,730 $ 25,053 (1) Includes short-term lease costs, which were not material in the years ended December 31, 2023, 2022, and 2021. As of December 31, 2023, maturities of operating lease liabilities were as follows (in thousands): Year Ending December 31, 2024 $ 18,643 2025 13,018 2026 10,219 2027 4,594 2028 2,634 2029 onwards 701 Total future minimum lease payments 49,809 Less: Imputed interest (4,924) Present value of lease liabilities $ 44,885 The supplemental cash flow information related to operating leases were as follows (in thousands): Year ended December 31, 2023 2022 Operating cash flows resulting from operating leases: Cash paid for amounts included in the measurement of lease liabilities $ 22,844 $ 22,899 New ROU assets obtained in exchange of lease liabilities: Operating leases $ 27,846 $ 8,771 Other information related to operating leases were as follows: December 31, 2023 December 31, 2022 Weighted-average remaining operating lease term (years) 3.0 3.1 Weighted-average operating lease discount rate 7 % 5 % As of December 31, 2023, the Company has additional operating leases of approximately $1.4 million that have not yet commenced and as such, have not yet been recognized on the Consolidated Balance Sheets. These operating leases are expected to commence in the second quarter of 2024 with lease terms of up to 5 years.

Commitments and Contingencies

Commitments and Contingencies	12 Months Ended
Commitments and Contingencies	Dec. 31, 2023
Commitments and Contingencies Disclosure [Abstract]
Commitments and Contingencies	Note 10. Commitments and Contingencies Legal Matters The Company is subject to certain legal proceedings described below, and from time to time may be involved in a variety of claims, lawsuits, investigations, and proceedings relating to contractual disputes, intellectual property rights, employment matters, regulatory compliance matters, and other litigation matters relating to various claims that arise in the normal course of business. The Company determines whether an estimated loss from a contingency should be accrued by assessing whether a loss is deemed probable and can be reasonably estimated. The Company assesses its potential liability by analyzing specific litigation and regulatory matters using reasonably available information. The Company develops its views on estimated losses in consultation with inside and outside counsel, which involves a subjective analysis of potential results and outcomes, assuming various combinations of appropriate litigation and settlement strategies. Actual claims could settle or be adjudicated against the Company in the future for materially different amounts than the Company has accrued due to the inherently unpredictable nature of litigation. Legal fees are expensed in the period in which they are incurred. Patent Infringement Matter On April 25, 2017, Uniloc USA, Inc. and Uniloc Luxembourg, S.A. (together, “Uniloc”) filed in the U.S. District Court for the Eastern District of Texas two actions against the Company alleging infringement of U.S. Patent Nos. 7,804,948; 7,853,000; and 8,571,194 by RingCentral’s Glip unified communications application. The plaintiffs sought a declaration that the Company has infringed the patents, damages according to proof, injunctive relief, as well as their costs, attorney’s fees, expenses and interest. On October 9, 2017, the Company filed a motion to dismiss or transfer requesting that the case be transferred to the United States District Court for the Northern District of California. In response to the motion, plaintiffs filed a first amended complaint on October 24, 2017. The Company filed a renewed motion to dismiss or transfer on November 15, 2017. Although briefing on that motion was completed, the motion was not decided. On February 5, 2018, Uniloc moved to stay the litigation pending the resolution of certain third-party inter partes review proceedings (“IPRs”) before the United States Patent and Trademark Office. On February 9, 2018, the court stayed the litigation pending resolution of the IPRs without prejudice to or waiver of the Company’s motion to dismiss or transfer. The parties entered into a settlement agreement and filed a Voluntary Stipulation of Dismissal with Prejudice. The court entered an order dismissing the action with prejudice on January 2, 2024. CIPA Matter On June 16, 2020, Plaintiff Meena Reuben (“Reuben”) filed a complaint against the Company for a putative class action lawsuit in California Superior Court for San Mateo County. The complaint alleges claims on behalf of a class of individuals for whom, while they were in California, the Company allegedly intercepted and recorded communications between individuals and the Company’s customers without the individual’s consent, in violation of the California Invasion of Privacy Act (“CIPA”) Sections 631 and 632.7. Reuben seeks statutory damages of $5,000 for each alleged violation of Sections 631 and 632.7, injunctive relief, and attorneys’ fees and costs, and other unspecified amount of damages. The parties participated in mediation on August 24, 2021. On September 16, 2021, Reuben filed an amended complaint. The Company filed a demurrer to the amended complaint on October 18, 2021, and a motion for judgment on the pleadings on January 23, 2023. The Court overruled the Company’s demurrer and motion for judgment on the pleadings, and the parties are now engaged in discovery. The Company filed a motion for summary judgment on February 16, 2024, and a hearing on the motion is set for August 2, 2024. Based on the information known by the Company as of the date of this filing and the rules and regulations applicable to the preparation of the Company’s consolidated financial statements, it is not possible to provide an estimated amount of any such loss or range of loss that may occur. The Company intends to vigorously defend against this lawsuit. Other Matter On June 14, 2019, the Company filed suit in the Superior Court of California, County of Alameda, against Bright Pattern, Inc. and two of its officers, alleging that the defendants negotiated a potential acquisition of Bright Pattern by RingCentral fraudulently and in bad faith. The Company sought its costs incurred in negotiating under the Letter of Intent (“LOI”) that the parties entered into and damages for lost opportunity as a result of forgoing another acquisition opportunity, and attorneys’ fees and costs. On August 26, 2019, Bright Pattern filed a cross-complaint against the Company and two of its executive officers alleging breach of the LOI as well as tort claims arising from the Company’s allegedly inducing Bright Pattern to enter into the LOI and subsequent extensions while allegedly misstating the timeframe for the proposed transaction. As damages, Bright Pattern sought audit fees it allegedly incurred, a $5 million break-up fee, its alleged “cash burn” during the negotiations, and unspecified lost opportunity damages. The Company filed a demurrer to Bright Pattern’s amended cross-complaint, as well as a related motion to strike. On May 7, 2020, the court denied both the motion to strike and demurrer. On July 19, 2022, the parties filed a joint motion to stay the proceedings, which the court granted on July 20, 2022. On October 19, 2023, Bright Pattern moved to lift the stay. The parties entered into a settlement agreement and filed a Request for Dismissal with Prejudice, in which they agreed to dismiss the action, and all claims and counterclaims alleged therein, with prejudice. The court entered an order dismissing the action with prejudice on January 9, 2024. Employee Agreements The Company has signed various employment agreements with executives and key employees pursuant to which if the Company terminates their employment without cause or if the employee terminates his or her employment for good reason following a change of control of the Company, the employees are entitled to receive certain benefits, including severance payments, accelerated vesting of stock options and RSUs, and continued COBRA coverage. Indemnification Certain of the Company’s agreements with resellers and customers include provisions for indemnification against liabilities if their subscriptions infringe upon a third party’s intellectual property rights. At least quarterly, the Company assesses the status of any significant matters and its potential financial statement exposure. If the potential loss from any claim or legal proceeding is considered probable and the amount or the range of loss can be estimated, the Company accrues a liability for the estimated loss. The Company has not incurred any material costs as a result of such indemnification provisions. The Company has not accrued any material liabilities related to such obligations as of December 31, 2023 and 2022. Purchase Obligations Our purchase obligations are primarily related to third-party managed hosting services and represent our non-cancellable open purchase orders and contractual obligations for which we have not received the goods or services. The following table sets forth our non-cancellable open purchase obligations for each of the next five years and thereafter as of December 31, 2023 (in thousands): Purchase Obligations 2024 $ 95,405 2025 46,572 2026 31,918 2027 27,918 2028 28,275 2029 onwards 4,135 Total $ 234,223

Stockholders_ Deficit and Conve

Stockholders’ Deficit and Convertible Preferred Stock	12 Months Ended
Stockholders’ Deficit and Convertible Preferred Stock	Dec. 31, 2023
Equity [Abstract]
Stockholders’ Deficit and Convertible Preferred Stock	Note 11. Stockholders’ Deficit and Convertible Preferred Stock In connection with the Company’s initial public offering, the Company reincorporated in Delaware on September 26, 2013. The Delaware certificate of incorporation provides for two classes of common stock: Class A and Class B Common Stock, both with a par value of $0.0001 per share. In addition, the certificate of incorporation authorizes shares of undesignated preferred stock with a par value of $0.0001 per share, pursuant to which on November 9, 2021, the Company filed a certificate of designations authorizing the issuance of 200,000 shares of Series A Convertible Preferred Stock. The terms of preferred stock are described below. Preferred Stock The board of directors may, without further action by the stockholders, fix the powers, designations, preferences, or relative participating, optional, or other rights, and the qualifications, limitations, and restrictions of up to an aggregate of 100,000,000 shares of preferred stock in one or more series and authorizes their issuance. These rights, preferences, and privileges could include dividend rights, conversion rights, voting rights, terms of redemption, liquidation preferences, sinking fund terms and the number of shares constituting any series or the designation of such series, any or all of which may be greater than the rights of the Class A and Class B Common Stock. As of December 31, 2023 and 2022, there were 100,000,000 shares of preferred stock authorized, 200,000 shares of which are issued and outstanding as Series A Convertible Preferred Stock. Class A and Class B Common Stock The Company has authorized 1,000,000,000 and 250,000,000 shares of Class A Common Stock and Class B Common Stock for issuance, respectively. Holders of Class A Common Stock and Class B Common Stock have identical rights for matters submitted to a vote of the Company’s stockholders. Holders of Class A Common Stock are entitled to one vote per share of Class A Common Stock and holders of Class B Common Stock are entitled to 10 votes per share of Class B Common Stock. Holders of shares of Class A Common Stock and Class B Common Stock vote together as a single class on all matters (including the election of directors) except for specific circumstances that would adversely affect the powers, preferences, or rights of a particular class of Common Stock. Subject to preferences that may apply to any shares of preferred stock outstanding at the time, holders of Class A and Class B Common Stock share equally, identically and ratably, on a per share basis, with respect to any dividend or distribution of cash, property or shares of the Company’s capital stock. Holders of Class A and Class B Common Stock also share equally, identically, and ratably in all assets remaining after the payment of any liabilities and liquidation preferences and any accrued or declared but unpaid dividends, if any, with respect to any outstanding preferred stock at the time. Each share of Class B Common Stock is convertible at any time at the option of the holder into one share of Class A Common Stock. In addition, each share of Class B Common Stock will convert automatically to Class A Common Stock upon: (i) the date specified by an affirmative vote or written consent of holders of at least 67% of the outstanding shares of Class B Common Stock, (ii) the date on which the number of outstanding shares of Class B Common Stock represents less than 10% of the aggregate combined number of outstanding shares of Class A Common Stock and Class B Common Stock, or (iii) any time seven years after the Company’s initial public offering (October 2, 2020), when a stockholder owns less than 50% of the shares of Class B Common Stock that such holder owned immediately prior to completion of the initial public offering. Shares of Class A Common Stock reserved for future issuance were as follows (in thousands): December 31, 2023 Preferred stock 100,000 Class B Common Stock 9,925 2013 Employee stock purchase plan 6,294 2013 Equity incentive plan: Outstanding options and restricted stock unit awards 10,047 Available for future grants 13,579 139,845 Share Repurchase Programs Under the Company’s share repurchase programs, share repurchases may be made at the Company’s discretion from time to time in open market transactions, privately negotiated transactions, or other means, subject to a minimum cash balance. The programs do not obligate the Company to repurchase any specific dollar amount or to acquire any specific number of shares of its Class A Common Stock. The timing and number of any shares repurchased under the programs will depend on a variety of factors, including stock price, trading volume, and general business and market conditions. 2022 Share Repurchase Program On December 13, 2021, the Company’s board of directors authorized a share repurchase program to repurchase up to $100 million of the Company’s outstanding shares of Class A Common Stock. The Company completed its 2022 share repurchase program on December 31, 2022. 2023 Share Repurchase Program On February 13, 2023, the Company’s board of directors authorized a share repurchase program under which it may repurchase up to $175.0 million of the Company’s outstanding shares of Class A Common Stock, subject to certain limitations. On May 16, 2023, the board of directors increased their authorization by $125.0 million, also subject to certain limitations, for total repurchase authorization up to $300.0 million. The Company completed its 2023 share repurchase program prior to December 31, 2023. 2024 Share Repurchase Program On November 1, 2023, the Company’s board of directors authorized a share repurchase program under which it may repurchase up to $100.0 million of the Company’s outstanding shares of Class A Common Stock, subject to certain limitations. As of December 31, 2023, approximately $85.0 million remained authorized and available. On February 7, 2024, the board of directors increased their authorization by $150 million, also subject to certain limitations. The authorization under these programs expires on December 31, 2024. Refer to Note 17 – Subsequent Events in this Annual Report on Form 10-K for additional information. The following table summarizes the share repurchase activity of our Class A Common Stock during the twelve months ended December 31, 2023 and 2022 (in thousands): Twelve Months Ended Twelve Months Ended Shares Amount Shares Amount Repurchases under share repurchase programs 10,066 $ 314,964 2,297 $ 99,748 Amounts for excise tax withholdings and broker’s commissions — 1,357 — 45 Total repurchases of common stock 10,066 $ 316,321 2,297 $ 99,793 The Inflation Reduction Act of 2022 imposed a nondeductible 1% excise tax on the net value of certain stock repurchases made after December 31, 2022. During the year ended December 31, 2023, the Company reflected the applicable excise tax withholdings and broker’s commissions in additional paid in capital as part of the cost basis of the stock repurchased and recorded a corresponding liability for the excise taxes payable in accrued liabilities in the Consolidated Balance Sheets. The table above includes share repurchases of $4.1 million for 117,706 shares settled in January 2024. Series A Convertible Preferred Stock On November 8, 2021, the Company entered into the Investment Agreement, pursuant to which the Company sold to Searchlight Investor, in a private placement exempt from registration under the Securities Act of 1933, as amended, 200,000 shares of newly issued Series A Convertible Preferred Stock, par value $0.0001 per share, for an aggregate purchase price of $200 million. The Series A Convertible Preferred Stock issued to Searchlight Investor pursuant to the Investment Agreement is convertible into shares of the Company’s Class A Common Stock, par value $0.0001 per share, at a conversion price of $269.22 per share, subject to adjustment as provided in the certificate of designations specifying the terms of such shares. The transactions contemplated by the Investment Agreement closed on November 9, 2021. The Series A Convertible Preferred Stock ranks senior to the shares of the Company’s Class A Common Stock and Class B Common Stock with respect to rights on the distribution of assets on any voluntary or involuntary liquidation or winding up of the affairs of the Company. The Series A Convertible Preferred Stock is a zero coupon, perpetual preferred stock, with a liquidation preference of $1,000 per share and other customary terms, including with respect to mandatory conversion and change of control premium under certain circumstances. The shares of Series A Convertible Preferred Stock shall not be redeemable or otherwise mature, other than for a liquidation or a specified change in control event as provided in the certificate of designations specifying the terms of such shares. Holders of Series A Convertible Preferred Stock will be entitled to vote with the holders of the Class A Common Stock and Class B Common Stock on an as-converted basis. Holders of the Series A Convertible Preferred Stock will be entitled to a separate class vote with respect to, among other things, certain amendments to the Company’s organizational documents that have an adverse impact on the rights, preferences, privileges or voting power of the Series A Convertible Preferred Stock, authorizations or issuances of Company capital stock, or other securities convertible into capital stock, that is senior to, or equal in priority with, the Series A Convertible Preferred Stock, and increases or decreases in the number of authorized shares of Series A Convertible Preferred Stock. As the liquidation or specified change in control event is not solely within the Company’s control, the Series A Convertible Preferred Stock is therefore classified as temporary equity and recorded outside of stockholders’ equity on the Consolidated Balance Sheet. As of December 31, 2023 and 2022, there were 200,000 shares of the Company’s Series A Convertible Preferred Stock issued and outstanding, and the carrying value, net of issuance costs, was $199.4 million.

Share-Based Compensation

Share-Based Compensation	12 Months Ended
Share-Based Compensation	Dec. 31, 2023
Share-Based Payment Arrangement [Abstract]
Share-Based Compensation	Note 12. Share-Based Compensation A summary of share-based compensation expense recognized in the Company’s Consolidated Statements of Operations is as follows (in thousands): Year ended December 31, 2023 2022 2021 Cost of revenues $ 36,484 $ 34,269 $ 29,307 Research and development 93,961 88,846 83,042 Sales and marketing 151,221 151,950 137,924 General and administrative 145,013 110,944 107,692 Total share-based compensation expense $ 426,679 $ 386,009 $ 357,965 A summary of share-based compensation expense by award type is as follows (in thousands): Year ended December 31, 2023 2022 2021 Employee stock purchase plan rights (“ESPP”) $ 7,574 $ 7,719 $ 9,573 Performance stock units (“PSUs”) 27,035 1,737 298 Restricted stock units (“RSUs”) 392,070 376,553 348,094 Total share-based compensation expense $ 426,679 $ 386,009 $ 357,965 Equity Incentive Plans In September 2013, the Board adopted and the Company’s stockholders approved the 2013 Equity Incentive Plan, which became effective on September 26, 2013, and the stockholders approved an amended and restated 2013 Equity Plan on December 15, 2022 (together, “2013 Plan”). In connection with the adoption of the 2013 Plan, the Company terminated the 2010 Equity Incentive Plan (“2010 Plan”), under which stock options had been granted prior to September 26, 2013. The 2010 Plan was established in September 2010, when the 2003 Equity Incentive Plan (“2003 Plan”) was terminated. After the termination of the 2003 and 2010 Plans, no additional options were granted under these plans; however, options previously granted under these plans will continue to be governed by these plans and were exercisable into shares of Class B Common Stock. In addition, options authorized to be granted under the 2003 and 2010 Plans, including forfeitures of previously granted awards, are authorized for grant under the 2013 Plan. A total of 6,200,000 shares of Class A Common Stock were originally reserved for issuance under the 2013 Plan. The 2013 Plan includes an annual increase on the first day of each fiscal year beginning in 2014, equal to the least of: (i) 6,200,000 shares of Class A Common Stock; (ii) 5% of the outstanding shares of all classes of common stock as of the last day of the Company’s immediately preceding fiscal year; or (iii) such other amount as the board of directors may determine. During the year ended December 31, 2023, a total of 4,769,268 shares of Class A Common Stock were added to the 2013 Plan in connection with the annual automatic increase provision. As of December 31, 2023, a total of 13,579,448 shares remain available for grant under the 2013 Plan. The plans permit the grant of stock options and other share-based awards, such as restricted stock units, to employees, officers, directors, and consultants by the board of directors. Option awards are generally granted with an exercise price equal to the fair market value of the Company’s Class A Common Stock at the date of grant. Option awards generally vest according to a graded vesting schedule based on four years of continuous service. On January 29, 2014, the board of directors approved an amendment to decrease the contractual term of all equity awards issued from the 2013 Plan from 10 years to 7 years for all awards granted after January 29, 2014. Certain option awards provide for accelerated vesting if there is a change in control (as defined in the option agreement) and early exercise of options prior to vesting (subject to the Company’s repurchase right). A summary of option activity under all of the Company’s equity incentive plans at December 31, 2023 and changes during the period then ended is presented in the following table: Number of Weighted- Weighted- Aggregate Outstanding at December 31, 2020 897 $ 12.02 1.7 $ 329,151 Exercised (741) 12.58 Canceled/Forfeited (2) 27.45 Outstanding at December 31, 2021 154 $ 9.12 0.9 $ 27,465 Exercised (132) 8.54 Canceled/Forfeited — — Outstanding at December 31, 2022 22 $ 12.53 0.5 $ 509 Exercised (22) 12.53 Canceled/Forfeited — — Outstanding at December 31, 2023 — $ — 0.0 $ — Vested and expected to vest as of December 31, 2023 — $ — 0.0 $ — Exercisable as of December 31, 2023 — $ — 0.0 $ — There were no options granted for the year ended December 31, 2023 and 2022. The total intrinsic value of options exercised during year ended December 31, 2023 was immaterial. The total intrinsic value of options exercised during the year ended 2022 and 2021 was $13.6 million, and $190.7 million, respectively. There is no remaining unamortized share-based compensation expense related to options. Employee Stock Purchase Plan The Company’s Employee Stock Purchase Plan (“ESPP”) allows eligible employees to purchase shares of the Company’s Class A Common Stock at a discounted price, through payroll deductions of up to the lesser of 15% of their eligible compensation or the IRS allowable limit per calendar year. A participant may purchase a maximum of 3,000 shares during an offering period. The offering periods are for a period of six months and generally start on the first trading day on or after May 13th and November 13th of each year. At the end of the offering period, the purchase price is set at the lower of: (i) 85% of the fair value of the Company’s common stock at the beginning of the six-month offering period and (ii) 85% of the fair value of the Company’s Class A Common Stock at the end of the six-month offering period. The ESPP provides for annual increases in the number of shares available for issuance under the ESPP on the first day of each fiscal year beginning in fiscal 2014, equal to the least of: (i) 1% of the outstanding shares of all classes of common stock on the last day of the immediately preceding year; (ii) 1,250,000 shares; or (iii) such other amount as may be determined by the board of directors. During the year ended December 31, 2023, a total of 953,853 shares of Class A Common Stock were added to the ESPP Plan in connection with the annual increase provision. At December 31, 2023, a total of 6,293,967 shares were available for issuance under the ESPP. The weighted-average assumptions used to value ESPP rights under the Black-Scholes-Merton option-pricing model and the resulting offering grant date fair value of ESPP rights granted in the periods presented were as follows: Year ended December 31, 2023 2022 2021 Expected term (in years) 0.5 0.5 0.5 Expected volatility 67 % 81 % 48 % Risk-free interest rate 5.36 % 3.01 % 0.05 % Expected dividend yield 0 % 0 % 0 % Offering grant date fair value of ESPP rights $ 9.38 $ 20.18 $ 71.27 As of December 31, 2023 and 2022, there was approximately $3.2 million and $4.4 million of unrecognized share-based compensation expense, net of estimated forfeitures, related to ESPP, which will be recognized on a straight-line basis over the remaining weighted-average vesting periods of approximately 0.4 years. Restricted and Performance Stock Units A summary of activity of restricted and performance-based stock units as of December 31, 2023, and changes during the period then ended is presented in the following table: Number of Weighted- Aggregate Outstanding at December 31, 2020 2,725 $ 162.04 $ 1,032,997 Granted 2,792 299.53 Released (1,811) 185.55 Canceled/Forfeited (855) 240.21 Outstanding at December 31, 2021 2,851 $ 258.26 $ 534,186 Granted 5,999 72.96 Released (2,787) 131.18 Canceled/Forfeited (963) 206.32 Outstanding at December 31, 2022 5,100 $ 119.55 $ 180,577 Granted 13,666 32.16 Released (5,891) 61.12 Canceled/Forfeited (2,828) 57.29 Outstanding at December 31, 2023 10,047 $ 52.47 $ 325,153 Restricted Stock Units The 2013 Plan provides for the issuance of RSUs to employees, directors, and consultants. RSUs issued under the 2013 Plan generally vest over four years. As of December 31, 2023 and 2022, there was a total of $393.5 million and $422.3 million of unrecognized share-based compensation expense, net of estimated forfeitures, related to RSUs, which will be recognized on a straight-line basis over the remaining weighted-average vesting periods of approximately 2.6 years and 2.8 years, respectively. Performance Stock Units The 2013 Plan provides for the issuance of PSUs. The PSUs granted under the 2013 Plan are contingent upon the achievement of predetermined market, performance, and service conditions. The Company uses a Monte Carlo simulation model to determine the fair value of its market condition PSUs. PSU expense is recognized using the graded vesting method over the requisite service period. For performance-based metrics, the compensation expense is based on a probability of achievement of the performance conditions. For market-based conditions, if the market conditions are not met but the service conditions are met, the PSUs will not vest; however, any stock-based compensation expense recognized will not be reversed. For the majority of the PSUs granted, the number of shares of common stock to be issued at vesting will range from 0% to 200% of the target number based on the achievement of the different performance and market conditions over the respective measurement period, generally ending December 31, 2023. The PSUs generally vest over a three-year period. As of December 31, 2023, there was a total of $19.5 million unrecognized share-based compensation expense, net of estimated forfeitures, related to these PSUs, which will be recognized over the remaining service period of approximately 2.1 years. Employee Equity Compensation Plans The Company’s board of directors adopted employee equity bonus and executive equity compensation plans (“Plans”), which allow the recipients to earn fully vested shares of the Company’s Class A Common Stock upon the achievement of quarterly service and/or performance conditions and in lieu of a portion of base salary. During the year ended December 31, 2023 and 2022, the Company issued 2,222,098 and 1,047,821 RSUs, respectively, under these Plans. The shares under these Plans are issued from the reserve of shares available for issuance under the 2013 Plan. The total requisite service period for these Plans is approximately 0.4 years. The unrecognized share-based compensation expense as of December 31, 2023 was approximately $4.4 million, which will be recognized over the remaining service period of 0.1 years. The shares issued under these Plans are issued from the reserve of shares available for issuance under the 2013 Plan.

Income Taxes

Income Taxes	12 Months Ended
Income Taxes	Dec. 31, 2023
Income Tax Disclosure [Abstract]
Income Taxes	Note 13. Income Taxes Net loss before provision for income taxes consisted of the following (in thousands): Year ended December 31, 2023 2022 2021 United States $ (190,912) $ (898,036) $ (394,392) International 34,067 23,983 20,670 Total net loss before provision for income taxes $ (156,845) $ (874,053) $ (373,722) The provision for income taxes consisted of the following (in thousands): Year ended December 31, 2023 2022 2021 Current Federal $ — $ — $ — State 1,792 1,104 746 Foreign 5,972 4,710 3,580 Total current $ 7,764 $ 5,814 $ 4,326 Deferred Federal $ — $ — $ — State — — — Foreign 631 (701) (1,798) Total deferred 631 (701) (1,798) Total income tax provision $ 8,395 $ 5,113 $ 2,528 Beginning in 2022, the Tax Cuts and Jobs Act of 2017 eliminated the right to deduct research and development expenditures for tax purposes in the period the expenses were incurred and instead requires all U.S. and foreign research and development expenditures to be amortized over five and fifteen tax years, respectively. Due to this required capitalization of research and development expenditures, the Company has recorded current income tax expense of $1.8 million for the year ended December 31, 2023. The current income tax provision is primarily for foreign and state taxes currently payable that we anticipate paying as a result of statutory limitations on our ability to offset expected taxable income with net operating loss carry forwards in certain states. The provision for income taxes differed from the amounts computed by applying the U.S. federal income tax rate to pretax loss as a result of the following (in thousands): Year ended December 31, 2023 2022 2021 Federal tax benefit at statutory rate $ (32,937) $ (183,551) $ (78,482) State tax, net of federal tax benefit 1,415 848 314 Research and development credits (11,574) (12,830) (10,135) Share-based compensation 10,956 5,828 (45,501) Loss on debt extinguishment — 19 365 Other permanent differences 1,674 3,143 835 Global intangible low-taxed income 3,035 — — Foreign tax rate differential 548 (2,497) (4,104) Net operating losses not recognized 35,278 194,153 139,236 Release of valuation allowance associated with acquisitions — — — Total income tax provision $ 8,395 $ 5,113 $ 2,528 In general, it is the Company’s practice and intention to reinvest the earnings of its non-U.S. subsidiaries in those operations. Because the Company’s non-U.S. subsidiary earnings have previously been subject to the one-time transition tax on foreign earnings required by the 2017 Tax Act, any additional taxes due with respect to such earnings or the excess of the amount for financial reporting over the tax basis of its foreign investments would generally be limited to foreign withholding taxes and/or U.S. state income taxes. The types of temporary differences that give rise to significant portions of the Company’s deferred tax assets and liabilities are as follows (in thousands): Year ended December 31, 2023 2022 Deferred tax assets Net operating loss and credit carry-forwards $ 463,400 $ 491,323 Research and development credits 87,111 71,756 Research and development expenditure capitalization 130,792 75,821 Basis difference in investments 40,655 107,756 Sales tax accrual 67 90 Share-based compensation 21,014 14,986 Acquired intangibles 76,171 50,156 Accrued liabilities 17,994 16,550 Gross deferred tax assets 837,204 828,438 Valuation allowance (674,720) (669,690) Total deferred tax assets 162,484 158,748 Deferred tax liabilities Deferred sales commissions (117,875) (117,724) Lease right of use assets (8,255) (7,045) Property and equipment (35,753) (32,746) Net deferred tax assets $ 601 $ 1,233 As of December 31, 2023, the Company has federal net operating loss carryforwards of approximately $1.8 billion, of which $66.1 million will expire in 2037, while the remaining portion does not expire. As of December 31, 2023, the Company had foreign net operating loss carryforwards of approximately $27.1 million that will carryforward indefinitely. As of December 31, 2023, the Company had state net operating loss carryforwards of approximately $1.3 billion that will begin to expire in 2024. The Company also has research credit carryforwards for federal and California tax purposes of approximately $77.0 million and $49.5 million, respectively, available to reduce future income subject to income taxes. The federal research credit carry-forwards will begin to expire in 2028 and the California research credits carry forward indefinitely. The Internal Revenue Code of 1986, as amended, imposes restrictions on the utilization of net operating losses in the event of an “ownership change” of a corporation. Accordingly, a company’s ability to use net operating losses may be limited as prescribed under Internal Revenue Code Section 382 (“IRC Section 382”). Events which may cause limitations in the amount of the net operating losses that the Company may use in any one year include, but are not limited to, a cumulative ownership change of more than 50% over a three-year period. Utilization of the federal and state net operating losses may be subject to substantial annual limitation due to the ownership change limitations provided by the IRC Section 382 and similar state provisions. The Company’s management believes that, based on a number of factors, it is more likely than not, that all or some portion of the deferred tax assets will not be realized; and accordingly, for the year ended December 31, 2023, the Company has provided a valuation allowance against the Company’s U.S. net deferred tax assets. The net change in the valuation allowance for the years ended December 31, 2023 and 2022 was an increase of $5.0 million and $244.1 million, respectively. The following shows the changes in the gross amount of unrecognized tax benefits as of December 31, 2023 (in thousands): 2023 2022 2021 Unrecognized tax benefits, beginning of the year $ 26,412 $ 20,010 $ 14,158 Increases related to prior year tax positions — — — Decreases related to prior year tax positions (418) — — Increases related to current year tax positions 5,982 6,402 5,852 Unrecognized tax benefits, end of year $ 31,976 $ 26,412 $ 20,010 In accordance with ASC 740-10, Income Taxes , the Company has adopted the accounting policy that interest and penalties recognized are classified as part of its income taxes. The Company does not anticipate that its total unrecognized tax benefits will significantly change due to settlement of examination or the expiration of statute of limitations during the next 12 months. Included in the balance of unrecognized tax benefits as of December 31, 2023 are $0.3 million of tax benefit that, if recognized, would affect the effective tax rate. Otherwise, as a result of the full valuation allowance as of December 31, 2023, current adjustments to the unrecognized tax benefit will not have an impact on our effective income tax rate. Any adjustments made after the valuation allowance is released will have an impact on the tax rate. The Company files U.S. and foreign income tax returns with varying statutes of limitations. Due to the Company’s net carry-over of unused operating losses and tax credits, all years from 2003 forward remain subject to future examination by tax authorities.

Basic and Diluted Net Loss Per

Basic and Diluted Net Loss Per Share	12 Months Ended
Basic and Diluted Net Loss Per Share	Dec. 31, 2023
Earnings Per Share [Abstract]
Basic and Diluted Net Loss Per Share	Note 14. Basic and Diluted Net Loss Per Share Basic net loss per share is computed by dividing the net loss by the weighted-average number of shares of common stock outstanding during the period. Diluted net loss per share is computed by giving effect to all potential shares of common stock, stock options, restricted stock units, ESPP, convertible notes, and convertible preferred stock, to the extent dilutive. For the years ended December 31, 2023, 2022 and 2021, all such common stock equivalents have been excluded from diluted net loss per share as the effect to net loss per share would be anti-dilutive. The following table sets forth the computation of the Company’s basic and diluted net loss per share of common stock (in thousands, except per share data): Year Ended December 31, 2023 2022 2021 Numerator Net loss $ (165,240) $ (879,166) $ (376,250) Denominator Weighted-average common shares outstanding for basic and diluted net loss per share 94,912 95,239 91,738 Basic net income (loss) per share $ (1.74) $ (9.23) $ (4.10) The following table summarizes the potentially dilutive common shares that were excluded from diluted weighted-average common shares outstanding because including them would have had an anti-dilutive effect (in thousands): Year Ended December 31, 2023 2022 2021 Shares of common stock issuable under equity incentive plans outstanding 9,999 4,050 3,866 Shares of common stock related to convertible preferred stock 743 743 107 Shares of common stock related to convertible notes — — 135 Potential common shares excluded from diluted net loss per share 10,742 4,793 4,108 Pursuant to the terms of the respective Convertible Notes Indentures, effective January 1, 2022, the Company made an irrevocable election to settle the principal portion of the Convertible Notes only in cash, with the conversion premium to be settled in cash or shares. The Company calculates the potential dilutive effect of its 2025 and 2026 Convertible Notes under the if-converted method. Under this method, only the amounts settled in excess of the principal will be considered in diluted earnings per share, in line with the terms of the Convertible Notes Indentures. The denominator for diluted net income per share does not include any effect from the capped call transactions the Company entered into concurrently with the issuance of the Convertible Notes as this effect would be anti-dilutive. In the event of conversion of the Notes, if shares are delivered to the Company under the capped call, they will offset the dilutive effect of the shares that the Company would issue under the Convertible Notes.

401(k) Plan

401(k) Plan	12 Months Ended
401(k) Plan	Dec. 31, 2023
Retirement Benefits [Abstract]
401(k) Plan	Note 15. 401(k) Plan The Company has a qualified defined contribution plan under Section 401(k) of the Internal Revenue Code covering eligible employees. Substantially all of the U.S. employees are eligible to make contributions to the 401(k) plan. The Company matches 401(k) based on the amount of the employees’ contributions subject to certain limitations. Employer contributions were $6.2 million, $6.9 million, and $6.7 million for the years ended December 31, 2023, 2022 and 2021.

Restructuring Activities

Restructuring Activities	12 Months Ended
Restructuring Activities	Dec. 31, 2023
Restructuring and Related Activities [Abstract]
Restructuring Activities	Note 16. Restructuring Activities In the fourth quarter of 2022, the Company’s board of directors approved a reduction-in-force plan (the “Q4’22 Plan”) as part of broader efforts to align the Company’s cost base with its strategic priorities. The restructuring costs associated with the Q4’22 Plan primarily consisted of severance payments, employee benefits and related costs. The Company incurred $15.2 million of restructuring costs During the year ended December 31, 2023, the Company’s management took further headcount actions as part of broader efforts to optimize the Company’s cost structure and incurred incremental restructuring costs of $15.4 million. The restructuring costs primarily consisted of severance payments, employee benefits and related costs. The Company expects to substantially complete these additional actions in 2024 and estimates to incur incremental restructuring costs of approximately $5 million to $7 million in the first quarter of 2024, subject to local law and consultation requirements in certain countries. The Company may incur other charges or cash expenditures not currently contemplated due to unanticipated events that may occur as a result of or in connection with the implementation of these actions. The following table summarizes the Company’s restructuring costs that were recorded as an operating expense in the accompanying Consolidated Statement of Operations for the year ended December 31, 2023 (in thousands): Year Ended December 31, 2023 2022 Cost of revenues $ 876 $ 457 Research and development 4,457 5,321 Sales and marketing 8,758 9,695 General and administrative 6,277 2,711 Total restructuring costs $ 20,368 $ 18,184 The following table summarizes the Company’s restructuring liability that is included in accrued liabilities in the accompanying Consolidated Balance Sheets (in thousands): Balance as of December 31, 2021 $ — Restructuring costs 18,184 Cash payments (12,699) Balance as of December 31, 2022 $ 5,485 Restructuring costs 20,368 Cash payments (22,662) Balance as of December 31, 2023 $ 3,191

Subsequent Events

Subsequent Events	12 Months Ended
Subsequent Events	Dec. 31, 2023
Subsequent Events [Abstract]
Subsequent Events	Note 17. Subsequent Events Share Repurchase Program On February 7, 2024, the Company's board of directors authorized a share repurchase program under which the Company may repurchase up to $150 million of the Company's outstanding shares of Class A Common Stock. Under the program, share repurchases may be made at the Company's discretion from time to time in open market transactions, privately negotiated transactions, or other means, subject to a minimum cash balance. The program does not obligate the Company to repurchase any specific dollar amount or to acquire any specific number of shares of its Class A Common Stock. The timing and number of any shares repurchased under the program will depend on a variety of factors, including stock price, trading volume, and general business and market conditions. The authorization is effective until December 31, 2024.

Pay vs Performance Disclosure

Pay vs Performance Disclosure - USD ($) $ in Thousands	12 Months Ended
Pay vs Performance Disclosure - USD ($) $ in Thousands	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Pay vs Performance Disclosure
Net loss	$ (165,240)	$ (879,166)	$ (376,250)

Insider Trading Arrangements

Insider Trading Arrangements	3 Months Ended	12 Months Ended
Insider Trading Arrangements	Dec. 31, 2023 shares	Dec. 31, 2023 shares
Trading Arrangements, by Individual
Non-Rule 10b5-1 Arrangement Adopted	false
Rule 10b5-1 Arrangement Terminated	false
Non-Rule 10b5-1 Arrangement Terminated	false
Kenneth Goldman [Member]
Trading Arrangements, by Individual
Material Terms of Trading Arrangement		On December 7, 2023, Kenneth Goldman, a member of our board of directors, adopted a Rule 10b5-1 trading arrangement providing for the sale from time to time of up to 2,573 shares of Class A common stock. The trading arrangement is intended to satisfy the affirmative defense in Rule 10b5-1(c). The duration of the trading arrangement is until December 9, 2024 or earlier if all transactions under the trading arrangement are completed. No other directors or officers, as defined in Rule 16a-1(f), have adopted and/or terminated a “Rule 10b5-1 trading arrangement” or a “non-Rule 10b5-1 trading arrangement,” each as defined in Regulation S-K Item 408, during the last fiscal quarter.
Name	Kenneth Goldman
Title	board of directors
Rule 10b5-1 Arrangement Adopted	true
Adoption Date	December 7, 2023
Arrangement Duration	368 days
Aggregate Available	2,573	2,573

Description of Business and S_2

Description of Business and Summary of Significant Accounting Policies (Policies)	12 Months Ended
	Dec. 31, 2023
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Principles of Consolidation	Principles of Consolidation The accompanying consolidated financial statements have been prepared in accordance with generally accepted accounting principles in the United States of America (“U.S. GAAP”) and include the consolidated accounts of the Company and its wholly-owned subsidiaries. All intercompany accounts and transactions have been eliminated in consolidation.
Use of Estimates	Use of Estimates The preparation of consolidated financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, disclosure of contingent assets and liabilities at the date of the consolidated financial statements, and the reported amounts of revenues and expenses during the reporting period. The significant estimates made by management affect revenues, the allowance for doubtful accounts, deferred and prepaid sales commission costs, goodwill, useful lives of intangible assets, share-based compensation, capitalization of internally developed software, return reserves, derivative instruments, provision for income taxes, uncertain tax positions, loss contingencies, sales tax liabilities and accrued liabilities. Management periodically evaluates these estimates and will make adjustments prospectively based upon the results of such periodic evaluations. Actual results may differ from these estimates.
Foreign Currency	Foreign Currency The functional currency of the Company’s foreign subsidiaries is generally the local currency. Adjustments resulting from translating foreign functional currency financial statements into U.S. dollars are recorded as part of a separate component of stockholders’ equity and reported in the Consolidated Statements of Comprehensive Loss. Foreign currency transaction gains and losses are included in net loss for the period. All assets and liabilities denominated in a foreign currency are translated into U.S. dollars at the exchange rate on the balance sheet date. Revenues and expenses are translated at the average exchange rate during the period. Equity transactions are translated using historical exchange rates.
Cash and Cash Equivalents	Cash and Cash Equivalents The Company considers all highly liquid investments purchased with an original maturity of three months or less to be cash equivalents. Cash and cash equivalents are stated at fair value.
Allowance for Doubtful Accounts	Allowance for Doubtful Accounts For the years ended December 31, 2023 and 2022, a portion of revenues were realized from credit card transactions while the remaining revenues generated accounts receivable. The Company determines provisions based on historical loss patterns, the number of days that billings are past due, and an evaluation of the potential risk of loss associated with delinquent accounts.
Derivative Instruments and Hedging	Derivative Instruments and Hedging The Company measures its derivative financial instruments at fair value and recognizes them as assets and liabilities in the Consolidated Balance Sheets. The Company records changes in the fair value of derivative financial instruments designated as cash flow hedges in other comprehensive income (loss). When a hedged transaction affects earnings, the Company subsequently reclassifies the net derivative gain or loss within earnings into the same line as the hedged item on the Consolidated Statements of Operations to offset the changes in the hedged transaction. The cash flow effects related to derivative financial instruments designated as cash flow hedges are included within operating activities on the Consolidated Statements of Cash Flows. The Company’s interest rate swap agreement is designated as a cash flow hedge under ASC 815, Derivatives and Hedging (“ASC 815”), involving the assumption of variable amounts by a swap counterparty in exchange for the Company making fixed-rate payments to the counterparty over the life of the agreement, without the exchange of the underlying notional amount. These hedges are highly effective in offsetting changes in the Company’s future expected cash flows due to the fluctuation of the Company’s variable rate debt. The Company monitors the effectiveness of its hedges on a quarterly basis. The Company does not hold its interest rate swap agreement for trading or speculative purposes. The Company will recognize its interest rate derivative designated as a cash flow hedge on a gross basis as an asset and a liability at fair value in the Consolidated Balance Sheets. The unrealized gains and losses on the interest rate swap agreement are included in other comprehensive income (loss) and will be subsequently recognized in earnings within or against interest expense when the hedged interest payments are accrued.
Internal-Use Software Development Costs	Internal-Use Software Development Costs The Company capitalizes qualifying internal-use software development costs that are incurred during the application development stage, provided that management with the relevant authority authorizes and commits to the funding of the project, it is probable the project will be completed, and the software will be used to perform the function intended. Costs related to preliminary project activities and post implementation activities are expensed as incurred. Capitalized internal-use software development costs are included in property and equipment and are amortized on a straight-line basis over their estimated useful lives.
Property and Equipment, Net	Property and Equipment, net Property and equipment, net is stated at cost, less accumulated depreciation and amortization. Depreciation and amortization are calculated on a straight-line basis over the estimated useful lives of those assets as follows: Computer hardware and software 3 to 5 years Internal-use software development costs 3 to 5 years Furniture and fixtures 1 to 5 years Leasehold improvements Shorter of the estimated lease term or useful life The Company evaluates the recoverability of property and equipment and intangible assets for possible impairment whenever events or circumstances indicate that the carrying amount of such assets or asset groups may not be recoverable. Recoverability of these assets or asset groups is measured by comparing the carrying amounts of such assets or asset groups to the future undiscounted cash flows that such assets or asset groups are expected to generate. If this evaluation indicates that the carrying amount of the assets or asset groups is not recoverable, the carrying amount of such assets or asset groups is reduced to its estimated fair value. Maintenance and repairs are charged to expense as incurred.
Business Combinations	Business Combinations The Company uses its best estimates and assumptions to assign fair value to the tangible and intangible assets acquired and liabilities assumed as of the acquisition date. The excess of the fair value of purchase consideration over the fair values of the tangible and intangible assets acquired and liabilities assumed is recorded as goodwill. These estimates are inherently uncertain and subject to refinement. During the measurement period, which may be up to one year from the acquisition date, the Company may record adjustments to the fair value of these tangible and intangible assets acquired and liabilities assumed, with the corresponding offset to goodwill. Upon the conclusion of the measurement period or final determination of the fair value of assets acquired or liabilities assumed, whichever comes first, any subsequent adjustments are recorded to the Company’s consolidated statements of operations. Acquisition-related expenses are recognized separately from the business combination and are expensed as incurred.
Leases	Leases The Company determines if a contract is a lease or contains a lease at the inception of the contract and reassesses that conclusion if the contract is modified. All leases are assessed for classification as an operating lease or a finance lease. Operating lease right-of-use (“ROU”) assets are presented separately on the Company’s Consolidated Balance Sheets. Operating lease liabilities are separated into a current portion, included within accrued liabilities on the Company’s Consolidated Balance Sheets, and a non-current portion included within operating lease liabilities on the Company’s Consolidated Balance Sheets. The Company does not have significant finance lease ROU assets or liabilities. ROU assets represent the Company’s right to use an underlying asset for the lease term and lease liabilities represent its obligation to make lease payments arising from the lease. The Company does not obtain and control its right to use the identified asset until the lease commencement date. The Company’s lease liabilities are recognized at the applicable lease commencement date based on the present value of the lease payments required to be paid over the lease term. Because the rate implicit in the lease is not readily determinable, the Company generally uses an incremental borrowing rate to discount the lease payments to present value. The estimated incremental borrowing rate is derived from information available at the lease commencement date. The Company factors in publicly available data for instruments with similar characteristics when calculating its incremental borrowing rates. The Company’s ROU assets are also recognized at the applicable lease commencement date. The ROU asset equals the carrying amount of the related lease liability, adjusted for any lease payments made prior to lease commencement and lease incentives provided by the lessor. Variable lease payments are expensed as incurred and do not factor into the measurement of the applicable ROU asset or lease liability. The term of the Company’s leases is equal to the non-cancellable period of the lease, including any rent-free periods provided by the lessor, and also include options to renew or extend the lease (including by not terminating the lease) that the Company is reasonably certain to exercise. The Company establishes the term of each lease at lease commencement and reassesses that term in subsequent periods when one of the triggering events outlined in Topic 842, Leases, occurs. Operating lease cost for lease payments is recognized on a straight-line basis over the lease term. The Company’s lease contracts often include lease and non-lease components. For facility leases, the Company has elected the practical expedient offered by the standard to not separate lease from non-lease components and accounts for them as a single lease component. For the Company’s other contracts that include leases, the Company accounts for the lease and non-lease components separately. The Company has elected, for all classes of underlying assets, not to recognize ROU assets and lease liabilities for leases with a term of twelve months or less. Lease cost for short-term leases is recognized on a straight-line basis over the lease term. Additionally, for certain facility leases, the Company applies a portfolio approach, whereby it effectively accounts for the operating lease ROU assets and liabilities for multiple leases as a single unit of account because the accounting effect of doing so is not material.
Goodwill and Intangible Assets	Goodwill and Intangible Assets Goodwill is tested for impairment at the reporting unit level at a minimum on an annual basis or more frequently when an event occurs or circumstances change that indicate that the carrying value may not be recoverable. Goodwill is considered impaired if the carrying value of the reporting unit exceeds its fair value. The Company conducted its annual impairment test of goodwill in the fourth quarter of 2023 and 2022 and determined that no adjustment to the carrying value of goodwill was required. Intangible assets consist of purchased customer relationships and developed technology. Intangible assets are amortized over the period of estimated benefit using the straight-line method and estimated useful lives ranging from two
Convertible Debt	Convertible Debt Prior to the adoption of ASU 2020-06, the Company bifurcated the debt and equity (the contingently convertible feature) components of its convertible debt instruments in a manner that reflects its nonconvertible debt borrowing rate at the time of issuance. The equity components of the convertible debt instruments were recorded within stockholders’ (deficit) equity net of allocated issuance discount. The debt issuance discount was amortized to interest expense in the Consolidated Statements of Operations using the effective interest method over the expected term of the convertible debt.
Recent Accounting Pronouncements Not Yet Adopted and Recently Adopted Accounting Pronouncements	Recent Accounting Pronouncements Not Yet Adopted In November 2023, the FASB issued ASU 2023-07 Segment Reporting - Improving Reportable Segment Disclosures (Topic 280). The update is intended to improve reportable segment disclosure requirements, primarily through enhanced disclosures about significant expenses. The ASU requires disclosures to include significant segment expenses that are regularly provided to the chief operating decision maker (CODM), a description of other segment items by reportable segment, and any additional measures of a segment’s profit or loss used by the CODM when deciding how to allocate resources. The ASU also requires all annual disclosures currently required by Topic 280 to be included in interim periods. The update is effective for fiscal years beginning after December 15, 2023, and interim periods within fiscal years beginning after December 15, 2024, with early adoption permitted and requires retrospective application to all prior periods presented in the financial statements. The Company is currently assessing the timing and impact of adopting the updated provisions. Recently Adopted Accounting Pronouncements In September 2022, the FASB issued ASU No. 2022-04, Liabilities—Supplier Finance Programs (Subtopic 405-50): Disclosure of Supplier Finance Program Obligations (“ASU 2022-04”), which requires buyers that use supplier finance programs in connection with the purchase of goods and services to make certain annual disclosures regarding the programs’ key terms and information about the obligations at the end of a reporting period, including a roll-forward of those obligations. The adoption of this ASU, which was adopted by the Company on January 1, 2023, did not have a material impact on the Company’s consolidated financial statements.
Supplier Financing Arrangements	Supplier Financing Arrangements
Concentrations	Concentrations Financial instruments that subject the Company to concentrations of credit risk consist primarily of cash and cash equivalents and accounts receivable. Although the Company deposits its cash with multiple financial institutions, its deposits, at times, may exceed federally insured limits. The Company’s accounts receivable are primarily derived from sales by resellers and to larger direct customers. The Company maintains an allowance for doubtful accounts for estimated potential credit losses. As of December 31, 2023, 2022 and 2021, and for the years then ended, none of the Company’s customers accounted for more than 10% of total accounts receivable, total revenues, or subscription revenues. Long-lived assets by geographic location is based on the location of the legal entity that owns the asset. As of December 31, 2023 and 2022, approximately 94% of the Company’s consolidated long-lived assets were located in the U.S. No other single country outside of the U.S. represented more than 10% of the Company’s consolidated long-lived assets as of December 31, 2023 and 2022.
Revenue Recognition	Revenue Recognition The Company derives its revenues primarily from subscriptions, sale of products, and professional services. Revenues are recognized when control is transferred to the customers, in an amount that reflects the consideration the Company expects to be entitled to in exchange for those services or products. The Company determines revenue recognition through the following steps: • identification of the contract, or contracts, with a customer; • identification of the performance obligations in the contract; • determination of the transaction price; • allocation of the transaction price to the performance obligations in the contract; and • recognition of revenue when, or as, the Company satisfies a performance obligation. The Company recognizes revenues as follows: Subscriptions revenue Subscriptions revenue is generated from fees that provide customers access to one or more of the Company’s software applications and related services. These arrangements have contractual terms typically ranging from one month to five years and include recurring fixed plan subscription fees, variable usage-based fees for usage in excess of plan limits, one-time fees, recurring license and other fees, derived from sales through our direct and indirect sales channels, including resellers and distributors, strategic partners and global service providers. Arrangements with customers do not provide the customer with the right to take possession of the Company’s software at any time. Instead, customers are granted continuous access to the services over the contractual period. The Company transfers control evenly over the contractual period by providing stand-ready service. Accordingly, the fixed consideration related to subscription is recognized over time on a straight-line basis over the contract term beginning on the date the Company’s service is made available to the customer. The Company may offer its customer services for no consideration during the initial months. Such discounts are recognized ratably over the term of the contract. Fees for additional minutes of usage in excess of plan limits are deemed to be variable consideration that meet the allocation exception for variable consideration as they are specific to the month that the usage occurs. The Company’s subscription contracts typically allow the customers to terminate their services within the first 30 to 60 days and receive a refund for any amounts paid for the remaining contract period. After the end of the termination period, the contract is non-cancellable and the customer is obligated to pay for the remaining term of the contract. Accordingly, the Company considers the non-cancellable term of the contract to begin after the expiration of the termination period. The Company records reductions to revenue for estimated sales returns and customer credits at the time the related revenue is recognized. Sales returns and customer credits are estimated based on the Company’s historical experience, current trends and the Company’s expectations regarding future experience. The Company monitors the accuracy of its sales reserve estimates by reviewing actual returns and credits and adjusts them for its future expectations to determine the adequacy of its current and future reserve needs. If actual future returns and credits differ from past experience, additional reserves may be required. Other revenue Other revenue primarily includes revenue generated from sale of pre-configured phones and professional implementation services. Phone revenue is recognized upon transfer of control to the customer which is generally upon shipment from the Company’s or its designated agents’ warehouse. The Company offers professional services to support implementation and deployment of its subscription services. Professional services do not result in significant customization of the product and are generally short-term in duration. The majority of the Company’s professional services contracts are on a fixed price basis and revenue is recognized as and when services are delivered. Principal vs. Agent A portion of the Company’s subscriptions and product revenues are generated through sales by resellers, strategic partners, and global service providers. When the Company controls the performance of contractual obligations to the customer, it records these revenues at the gross amount paid by the customer with amounts retained by the resellers recognized as sales and marketing expenses. The Company assesses control of goods or services when it is primarily responsible for fulfilling the promise to provide the good or service, has inventory risk and has discretion in establishing the price. Deferred and prepaid sales commission costs The Company capitalizes sales commission expenses and associated payroll taxes paid to internal sales personnel and resellers, who sell the Company’s offerings. The resellers are selling agents for the Company and earn sales commissions which are directly tied to the value of the contracts that the Company enters with the end-user customers. These sales commissions are incremental costs the Company incurs to obtain contracts with its end-user customers. The Company pays sales commissions on initial contracts and contracts for increased purchases with existing customers (expansion contracts). The Company generally does not pay sales commissions for contract renewals. These sales commission costs are deferred and then amortized over the expected period of benefit, which is estimated to be five years. The Company has determined the period of benefit taking into consideration the expected subscription term and expected renewal periods of its customer contracts, the duration of its relationships with its customers considering historical and expected customer retention, technology and other factors. Amortization expense is included in sales and marketing expenses in the accompanying Consolidated Statements of Operations. The Company evaluates its deferred and prepaid sales commission costs for possible recoverability whenever events or changes in circumstances have occurred that could indicate the carrying amount of such assets may not be recoverable.
Cost of Revenues	Cost of Revenues Cost of subscriptions revenue primarily consists of costs of network capacity purchased from third-party telecommunications providers, network operations, costs to build out and maintain data centers, including co-location fees for the right to place the Company’s servers in data centers owned by third parties, depreciation of the servers and equipment, along with related utilities and maintenance costs, amortization of acquired technology related intangible assets, personnel costs associated with customer care and support of the functionality of the Company’s platform and data center operations, including share-based compensation expenses, and allocated costs of facilities and information technology. Cost of subscriptions revenue is expensed as incurred. Cost of other revenue is comprised primarily of the cost associated with purchased phones, personnel costs for employees and contractors, including share-based compensation expenses, shipping costs, costs of professional services, and allocated costs of facilities and information technology related to the procurement, management and shipment of phones. Cost of other revenue is expensed in the period product is delivered to the customer.
Asset Write-down Charges	Asset Write-down Charges Asset write-down charges consist of write-offs related to our assets, including deferred and prepaid sales commission and acquired intangibles balances, whenever events or changes in circumstances have occurred that could indicate the carrying amount of such assets may not be recoverable.
Share-Based Compensation	Share-Based Compensation Share-based compensation expense resulting from options, restricted stock units (“RSUs”), performance-based awards (“PSUs”), and employee stock purchase plan (“ESPP”) rights granted is measured at the grant date fair value of the award and is generally recognized using the straight-line attribution method over the requisite service period of the award, which is generally the vesting period. The Company estimates the fair value of stock options and ESPP rights using the Black-Scholes-Merton option-pricing model. The Company estimates the fair value of RSUs as the closing market value of its Class A Common Stock on the grant date. The Company estimates the fair value of its market condition performance stock units (“PSUs”) using the Monte Carlo simulation model. For awards with performance-based and service-based conditions, compensation cost is recognized over the requisite service period if it is probable that the performance condition will be satisfied. The expense for performance-based awards is evaluated each quarter based on the achievement of the performance conditions. The effect of a change in the estimated number of performance-based awards expected to be earned is recognized in the period those estimates are revised. Compensation expense is recognized net of estimated forfeiture activity, which is based on historical forfeiture rates.
Research and Development	Research and Development Research and development expenses consist primarily of third-party contractor costs, personnel costs, technology license expenses, and depreciation associated with research and development equipment. Research and development costs are expensed as incurred.
Advertising Costs	Advertising Costs
Restructuring Costs	Restructuring Costs Restructuring costs generally include employee-related severance charges which are largely based upon substantive severance plans, while some are mandated requirements in certain foreign jurisdictions. Severance costs generally include severance payments, outplacement services, health insurance coverage and legal costs. One-time employee termination benefits are recognized when the plan of termination has been communicated to employees and certain other criteria are met. Other severance and employee costs, primarily pertaining to ongoing employee benefit arrangements, are recognized when it is probable that the employees are entitled to the severance benefits and the amounts can be reasonably estimated.
Segment Information	Segment Information The Company has determined the chief executive officer is the chief operating decision maker. The Company’s chief executive officer reviews financial information presented on a consolidated basis for purposes of assessing performance and making decisions on how to allocate resources. Accordingly, the Company has determined that it operates in a single reportable segment.
Income Taxes	Income Taxes The Company accounts for income taxes using the asset and liability method. Deferred tax assets and liabilities are recognized for the estimated future tax consequences attributable to differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax basis. Deferred tax assets and liabilities are measured using enacted tax rates in effect for the year in which those temporary differences are expected to be recovered or settled. The effect on deferred tax assets and liabilities of a change in tax rates is recognized in operations in the period that includes the enactment date. The Company records a valuation allowance to reduce its deferred tax assets to the amount of future tax benefit that is more likely than not to be realized. As of December 31, 2023, except for deferred tax assets associated with certain foreign subsidiaries, the Company recorded a full valuation allowance against substantially all of its net deferred tax assets due to its history of operating losses. The Company classifies interest and penalties on unrecognized tax benefits as income tax expense.
Fair Value of Financial Instruments	The Company measures and reports certain cash equivalents, including money market funds and certificates of deposit, in addition to its long-term investments at fair value in accordance with the provisions of the authoritative accounting guidance that addresses fair value measurements. This guidance establishes a hierarchy for inputs used in measuring fair value that maximizes the use of observable inputs and minimizes the use of unobservable inputs by requiring that the most observable inputs be used when available. The hierarchy is broken down into three levels based on the reliability of the inputs as follows: Level 1: Observable inputs that reflect unadjusted quoted prices in active markets for identical assets or liabilities. Level 2: Other inputs, such as quoted prices for similar assets or liabilities, quoted prices for identical or similar assets or liabilities in inactive markets, or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the asset or liability. Level 3: Unobservable inputs that are supported by little or no market activity and that are based on management’s assumptions, including fair value measurements determined by using pricing models, discounted cash flow methodologies or similar techniques.

Description of Business and S_3

Description of Business and Summary of Significant Accounting Policies (Tables)	12 Months Ended
	Dec. 31, 2023
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Schedule of Changes in Allowance for Doubtful Accounts	Below is a summary of the changes in allowance for doubtful accounts for the years ended December 31, 2023, 2022 and 2021 (in thousands): Balance at Provision, Write-offs Balance at Year ended December 31, 2023 Allowance for doubtful accounts $ 9,581 $ 6,852 $ 3,961 $ 12,472 Year ended December 31, 2022 Allowance for doubtful accounts $ 8,026 $ 9,367 $ 7,812 $ 9,581 Year ended December 31, 2021 Allowance for doubtful accounts $ 5,184 $ 8,132 $ 5,290 $ 8,026
Schedule of Estimated Useful Lives of Assets	Property and equipment, net is stated at cost, less accumulated depreciation and amortization. Depreciation and amortization are calculated on a straight-line basis over the estimated useful lives of those assets as follows: Computer hardware and software 3 to 5 years Internal-use software development costs 3 to 5 years Furniture and fixtures 1 to 5 years Leasehold improvements Shorter of the estimated lease term or useful life

Revenue (Tables)

Revenue (Tables)	12 Months Ended
Revenue (Tables)	Dec. 31, 2023
Revenue from Contract with Customer [Abstract]
Schedule of Disaggregation of Revenue by Geographical Markets	The following table provides information about disaggregated revenue by primary geographical markets: Year ended December 31, 2023 2022 2021 Primary geographical markets North America 90 % 90 % 88 % Others 10 % 10 % 12 % Total revenues 100 % 100 % 100 %

Financial Statement Components

Financial Statement Components (Tables)	12 Months Ended
Financial Statement Components (Tables)	Dec. 31, 2023
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Schedule of Components of Cash and Cash Equivalents	Cash and cash equivalents consisted of the following (in thousands): December 31, December 31, Cash $ 113,733 $ 88,153 Money market funds 108,462 181,831 Total cash and cash equivalents $ 222,195 $ 269,984
Schedule of Components of Accounts Receivable, Net	Accounts receivable, net consisted of the following (in thousands): December 31, December 31, Accounts receivable $ 280,544 $ 242,650 Unbilled accounts receivable 96,366 78,249 Allowance for doubtful accounts (12,472) (9,581) Accounts receivable, net $ 364,438 $ 311,318
Schedule of Components of Prepaid Expenses and Other Current Assets	Prepaid expenses and other current assets consisted of the following (in thousands): December 31, December 31, Prepaid expenses $ 32,440 $ 23,306 Inventory 1,492 1,209 Other current assets 43,464 31,334 Total prepaid expenses and other current assets $ 77,396 $ 55,849
Schedule of Components of Property and Equipment, Net	Property and equipment, net consisted of the following (in thousands): December 31, December 31, Computer hardware and software $ 238,802 $ 221,727 Internal-use software development costs 255,649 199,642 Furniture and fixtures 8,964 8,937 Leasehold improvements 14,369 13,889 Property and equipment, gross 517,784 444,195 Less: accumulated depreciation and amortization (333,394) (258,795) Property and equipment, net $ 184,390 $ 185,400
Schedule of Carrying Value of Goodwill	The carrying value of goodwill is as follows (in thousands): Balance at December 31, 2022 $ 54,335 Acquisitions (Note 8) 12,428 Foreign currency translation adjustments 607 Balance at December 31, 2023 $ 67,370
Schedule of Carrying Values of Intangible Assets	The carrying values of intangible assets are as follows (in thousands): December 31, 2023 December 31, 2022 Weighted-Average Remaining Useful Life Cost Accumulated Acquired Cost Accumulated Acquired Customer relationships 2.6 years $ 26,506 $ 21,834 $ 4,672 $ 20,855 $ 19,090 $ 1,765 Developed technology 2.8 years 826,077 436,982 389,095 814,614 288,328 526,286 Total acquired intangible assets $ 852,583 $ 458,816 $ 393,767 $ 835,469 $ 307,418 $ 528,051
Schedule of Estimated Amortization Expense for Acquired Intangible Assets	Estimated amortization expense for acquired intangible assets for the following fiscal years is as follows (in thousands): 2024 $ 139,391 2025 138,522 2026 115,448 2027 onwards 406 Total estimated amortization expense $ 393,767
Schedule of Components of Accrued Liabilities	Accrued liabilities consisted of the following (in thousands): December 31, December 31, Accrued compensation and benefits $ 63,009 $ 53,419 Accrued sales, use, and telecom related taxes 43,796 37,836 Accrued marketing and sales commissions 60,528 127,940 Operating lease liabilities, short-term 16,707 17,513 Other accrued expenses 141,592 143,405 Total accrued liabilities $ 325,632 $ 380,113

Fair Value of Financial Instr_2

Fair Value of Financial Instruments (Tables)	12 Months Ended
Fair Value of Financial Instruments (Tables)	Dec. 31, 2023
Fair Value Disclosures [Abstract]
Schedule of Financial Assets Carried at Fair Value	The financial assets carried at fair value were determined using the following inputs (in thousands): Fair Value at Level 1 Level 2 Level 3 Cash equivalents: Money market funds $ 108,462 $ 108,462 $ — $ — Other assets: Interest rate swap derivatives 3,505 — 3,505 — Other long-term liabilities: Interest rate swap derivatives 6,017 — 6,017 — Contingent consideration 7,461 — — 7,461 Fair Value at Level 1 Level 2 Level 3 Cash equivalents: Money market funds $ 181,831 $ 181,831 $ — $ — Other assets: Long-term investments 1,646 — — 1,646

Long-Term Debt (Tables)

Long-Term Debt (Tables)	12 Months Ended
Long-Term Debt (Tables)	Dec. 31, 2023
Debt Disclosure [Abstract]
Summary of Net Carrying Amount of the Outstanding Long-Term Debt	The following table sets forth the net carrying amount of the Company’s long-term debt as of December 31, 2023 and 2022 (in thousands): Debt Instrument Maturity Date December 31, 2023 December 31, 2022 2025 Convertible Notes (1) March 1, 2025 $ 161,326 $ 1,000,000 2026 Convertible Notes (2) March 15, 2026 609,065 650,000 Term Loan under Credit Agreement February 14, 2028 390,000 — Revolving Credit Facility under Credit Agreement (3) February 14, 2028 — — 2030 Senior Notes August 15, 2030 400,000 — Total principal amount 1,560,391 1,650,000 Less: unamortized debt discount and issuance costs (14,909) (11,589) Less: current portion of long-term debt (4) (20,000) — Net carrying amount of long-term debt $ 1,525,482 $ 1,638,411 (1) The Company repurchased $838.7 million principal amount of the 2025 Convertible Notes during the twelve months ended December 31, 2023 using $396.7 million of net proceeds from the Term Loan, $356.7 million of net proceeds from the 2030 Senior Notes, and $29.1 million of other available cash, resulting in a $48.0 million gain on early debt extinguishment, net of related unamortized debt issuance costs. (2) The Company repurchased $40.9 million principal amount of the 2026 Convertible Notes during the twelve months ended December 31, 2023 using $35.2 million of proceeds from the 2030 Senior Notes, resulting in a $5.4 million gain on early debt extinguishment, net of related unamortized debt issuance costs. (3) Of the $225.0 million available for borrowing, the Company has not drawn down any amount under the Revolving Credit Facility. (4) The current portion of long-term debt is related to the Term Loan, which requires quarterly principal payments equal to 1.25% of the original $400.0 million aggregate principal amount with balance due at maturity.
Summary of Future Minimum Principal Payments of the Term Facility	The following table sets forth the future minimum principal payments for long-term debt as of December 31, 2023 (in thousands): 2025 Convertible Notes 2026 Convertible Notes Term Loan 2030 Senior Notes Total 2024 $ — $ — $ 20,000 $ — $ 20,000 2025 161,326 — 20,000 — 181,326 2026 — 609,065 20,000 — 629,065 2027 — — 20,000 — 20,000 2028 onwards — — 310,000 400,000 710,000 Total principal amount $ 161,326 $ 609,065 $ 390,000 $ 400,000 $ 1,560,391
Summary of Debt Terms	2025 Notes 2026 Notes $1,000 principal amount initially convertible into number of the Company’s Class A Common Stock par value $0.0001 2.7745 shares 2.3583 shares Equivalent initial approximate conversion price per share $ 360.43 $ 424.03
Summary of Key Terms and Costs Incurred	The following table below sets forth key terms and costs incurred for the Capped Calls related to each of the Convertible Notes: 2025 Convertible Notes 2026 Convertible Notes Initial approximate strike price per share, subject to certain adjustments $ 360.43 $ 424.03 Initial cap price per share, subject to certain adjustments $ 480.56 $ 556.10 Net cost incurred (in millions) $ 60.9 $ 41.8 Class A Common Stock covered, subject to anti-dilution adjustments (in millions) 2.8 1.5 Settlement commencement date 1/31/2024 2/13/2025 Settlement expiration date 2/28/2024 3/13/2025
Summary of Interest Expense on Long-Term Debt	The following table sets forth the interest expense recognized related to long-term debt (in thousands): Twelve Months Ended December 31, 2023 2022 2021 Contractual interest expense, net of interest rate swap $ 29,285 $ — $ — Amortization of debt discount and issuance costs 4,566 4,468 64,063 Total interest expense related to long-term debt $ 33,851 $ 4,468 $ 64,063
Schedule Of Future Minimum Contractual Interest For Long-term Debt	The following table sets forth the future minimum contractual interest for long-term debt as of December 31, 2023 (in thousands): Term Loan (1) 2030 Senior Notes Total 2024 $ 31,735 $ 33,906 $ 65,641 2025 30,076 34,000 64,076 2026 28,416 34,000 62,416 2027 26,757 34,000 60,757 2028 onwards 3,129 102,000 105,129 Total contractual interest amount $ 120,113 $ 237,906 $ 358,019 (1) Excludes the impact of interest rate swap. Refer to Note 7 - Derivative Instruments in this Annual Report on Form 10-K for additional information. The following table sets forth our non-cancellable open purchase obligations for each of the next five years and thereafter as of December 31, 2023 (in thousands): Purchase Obligations 2024 $ 95,405 2025 46,572 2026 31,918 2027 27,918 2028 28,275 2029 onwards 4,135 Total $ 234,223

Leases (Tables)

Leases (Tables)	12 Months Ended
Leases (Tables)	Dec. 31, 2023
Leases [Abstract]
Schedule of Components of Leases	As of December 31, 2023 and 2022, the balance sheet components of leases were as follows (in thousands): December 31, 2023 December 31, 2022 Operating lease right-of-use assets $ 42,989 $ 35,433 Accrued liabilities $ 16,707 $ 17,513 Operating lease liabilities 28,178 20,182 Total operating lease liabilities $ 44,885 $ 37,695 The components of operating lease expense were as follows (in thousands):
Schedule of Lease Cost	Twelve Months Ended December 31, 2023 2022 2021 Operating lease cost (1) $ 23,315 $ 22,800 $ 21,317 Variable lease cost 4,412 3,930 3,736 Total lease cost $ 27,727 $ 26,730 $ 25,053 (1) Includes short-term lease costs, which were not material in the years ended December 31, 2023, 2022, and 2021. The supplemental cash flow information related to operating leases were as follows (in thousands): Year ended December 31, 2023 2022 Operating cash flows resulting from operating leases: Cash paid for amounts included in the measurement of lease liabilities $ 22,844 $ 22,899 New ROU assets obtained in exchange of lease liabilities: Operating leases $ 27,846 $ 8,771 Other information related to operating leases were as follows: December 31, 2023 December 31, 2022 Weighted-average remaining operating lease term (years) 3.0 3.1 Weighted-average operating lease discount rate 7 % 5 %
Schedule of Future Operating Lease Maturities	As of December 31, 2023, maturities of operating lease liabilities were as follows (in thousands): Year Ending December 31, 2024 $ 18,643 2025 13,018 2026 10,219 2027 4,594 2028 2,634 2029 onwards 701 Total future minimum lease payments 49,809 Less: Imputed interest (4,924) Present value of lease liabilities $ 44,885

Commitment and Contingencies (T

Commitment and Contingencies (Tables)	12 Months Ended
Commitment and Contingencies (Tables)	Dec. 31, 2023
Commitments and Contingencies Disclosure [Abstract]
Schedule of Purchase Obligations	The following table sets forth the future minimum contractual interest for long-term debt as of December 31, 2023 (in thousands): Term Loan (1) 2030 Senior Notes Total 2024 $ 31,735 $ 33,906 $ 65,641 2025 30,076 34,000 64,076 2026 28,416 34,000 62,416 2027 26,757 34,000 60,757 2028 onwards 3,129 102,000 105,129 Total contractual interest amount $ 120,113 $ 237,906 $ 358,019 (1) Excludes the impact of interest rate swap. Refer to Note 7 - Derivative Instruments in this Annual Report on Form 10-K for additional information. The following table sets forth our non-cancellable open purchase obligations for each of the next five years and thereafter as of December 31, 2023 (in thousands): Purchase Obligations 2024 $ 95,405 2025 46,572 2026 31,918 2027 27,918 2028 28,275 2029 onwards 4,135 Total $ 234,223

Stockholders_ Deficit and Con_2

Stockholders’ Deficit and Convertible Preferred Stock (Tables)	12 Months Ended
	Dec. 31, 2023
Equity [Abstract]
Schedule of Common Stock Reserved for Future Issuance	Shares of Class A Common Stock reserved for future issuance were as follows (in thousands): December 31, 2023 Preferred stock 100,000 Class B Common Stock 9,925 2013 Employee stock purchase plan 6,294 2013 Equity incentive plan: Outstanding options and restricted stock unit awards 10,047 Available for future grants 13,579 139,845
Schedule Of Share Repurchase Activity	The following table summarizes the share repurchase activity of our Class A Common Stock during the twelve months ended December 31, 2023 and 2022 (in thousands): Twelve Months Ended Twelve Months Ended Shares Amount Shares Amount Repurchases under share repurchase programs 10,066 $ 314,964 2,297 $ 99,748 Amounts for excise tax withholdings and broker’s commissions — 1,357 — 45 Total repurchases of common stock 10,066 $ 316,321 2,297 $ 99,793

Share-Based Compensation (Table

Share-Based Compensation (Tables)	12 Months Ended
Share-Based Compensation (Tables)	Dec. 31, 2023
Share-Based Payment Arrangement [Abstract]
Summary of Share-Based Compensation Expense Recognized to Statements of Operations	A summary of share-based compensation expense recognized in the Company’s Consolidated Statements of Operations is as follows (in thousands): Year ended December 31, 2023 2022 2021 Cost of revenues $ 36,484 $ 34,269 $ 29,307 Research and development 93,961 88,846 83,042 Sales and marketing 151,221 151,950 137,924 General and administrative 145,013 110,944 107,692 Total share-based compensation expense $ 426,679 $ 386,009 $ 357,965
Summary of Share-Based Compensation Expense by Award Type	A summary of share-based compensation expense by award type is as follows (in thousands): Year ended December 31, 2023 2022 2021 Employee stock purchase plan rights (“ESPP”) $ 7,574 $ 7,719 $ 9,573 Performance stock units (“PSUs”) 27,035 1,737 298 Restricted stock units (“RSUs”) 392,070 376,553 348,094 Total share-based compensation expense $ 426,679 $ 386,009 $ 357,965
Summary of Stock Option Activity Plans	A summary of option activity under all of the Company’s equity incentive plans at December 31, 2023 and changes during the period then ended is presented in the following table: Number of Weighted- Weighted- Aggregate Outstanding at December 31, 2020 897 $ 12.02 1.7 $ 329,151 Exercised (741) 12.58 Canceled/Forfeited (2) 27.45 Outstanding at December 31, 2021 154 $ 9.12 0.9 $ 27,465 Exercised (132) 8.54 Canceled/Forfeited — — Outstanding at December 31, 2022 22 $ 12.53 0.5 $ 509 Exercised (22) 12.53 Canceled/Forfeited — — Outstanding at December 31, 2023 — $ — 0.0 $ — Vested and expected to vest as of December 31, 2023 — $ — 0.0 $ — Exercisable as of December 31, 2023 — $ — 0.0 $ —
Summary of Assumptions Used to Value ESPP Rights Under the Black-Scholes Option-Pricing Model	The weighted-average assumptions used to value ESPP rights under the Black-Scholes-Merton option-pricing model and the resulting offering grant date fair value of ESPP rights granted in the periods presented were as follows: Year ended December 31, 2023 2022 2021 Expected term (in years) 0.5 0.5 0.5 Expected volatility 67 % 81 % 48 % Risk-free interest rate 5.36 % 3.01 % 0.05 % Expected dividend yield 0 % 0 % 0 % Offering grant date fair value of ESPP rights $ 9.38 $ 20.18 $ 71.27
Summary of RSUs Activity	A summary of activity of restricted and performance-based stock units as of December 31, 2023, and changes during the period then ended is presented in the following table: Number of Weighted- Aggregate Outstanding at December 31, 2020 2,725 $ 162.04 $ 1,032,997 Granted 2,792 299.53 Released (1,811) 185.55 Canceled/Forfeited (855) 240.21 Outstanding at December 31, 2021 2,851 $ 258.26 $ 534,186 Granted 5,999 72.96 Released (2,787) 131.18 Canceled/Forfeited (963) 206.32 Outstanding at December 31, 2022 5,100 $ 119.55 $ 180,577 Granted 13,666 32.16 Released (5,891) 61.12 Canceled/Forfeited (2,828) 57.29 Outstanding at December 31, 2023 10,047 $ 52.47 $ 325,153

Income Taxes (Tables)

Income Taxes (Tables)	12 Months Ended
Income Taxes (Tables)	Dec. 31, 2023
Income Tax Disclosure [Abstract]
Summary of Net Loss Before Provision for Income Taxes	Net loss before provision for income taxes consisted of the following (in thousands): Year ended December 31, 2023 2022 2021 United States $ (190,912) $ (898,036) $ (394,392) International 34,067 23,983 20,670 Total net loss before provision for income taxes $ (156,845) $ (874,053) $ (373,722)
Summary of Provision for Income Taxes	The provision for income taxes consisted of the following (in thousands): Year ended December 31, 2023 2022 2021 Current Federal $ — $ — $ — State 1,792 1,104 746 Foreign 5,972 4,710 3,580 Total current $ 7,764 $ 5,814 $ 4,326 Deferred Federal $ — $ — $ — State — — — Foreign 631 (701) (1,798) Total deferred 631 (701) (1,798) Total income tax provision $ 8,395 $ 5,113 $ 2,528
Summary of Variation of Effective Provision for (Benefit from) Income Taxes from Statutory Federal Income Tax Rate	The provision for income taxes differed from the amounts computed by applying the U.S. federal income tax rate to pretax loss as a result of the following (in thousands): Year ended December 31, 2023 2022 2021 Federal tax benefit at statutory rate $ (32,937) $ (183,551) $ (78,482) State tax, net of federal tax benefit 1,415 848 314 Research and development credits (11,574) (12,830) (10,135) Share-based compensation 10,956 5,828 (45,501) Loss on debt extinguishment — 19 365 Other permanent differences 1,674 3,143 835 Global intangible low-taxed income 3,035 — — Foreign tax rate differential 548 (2,497) (4,104) Net operating losses not recognized 35,278 194,153 139,236 Release of valuation allowance associated with acquisitions — — — Total income tax provision $ 8,395 $ 5,113 $ 2,528
Summary of Deferred Income Tax Assets and Liabilities	The types of temporary differences that give rise to significant portions of the Company’s deferred tax assets and liabilities are as follows (in thousands): Year ended December 31, 2023 2022 Deferred tax assets Net operating loss and credit carry-forwards $ 463,400 $ 491,323 Research and development credits 87,111 71,756 Research and development expenditure capitalization 130,792 75,821 Basis difference in investments 40,655 107,756 Sales tax accrual 67 90 Share-based compensation 21,014 14,986 Acquired intangibles 76,171 50,156 Accrued liabilities 17,994 16,550 Gross deferred tax assets 837,204 828,438 Valuation allowance (674,720) (669,690) Total deferred tax assets 162,484 158,748 Deferred tax liabilities Deferred sales commissions (117,875) (117,724) Lease right of use assets (8,255) (7,045) Property and equipment (35,753) (32,746) Net deferred tax assets $ 601 $ 1,233
Summary of Reconciliation of Beginning and Ending Amount of Unrecognized Tax Benefits	The following shows the changes in the gross amount of unrecognized tax benefits as of December 31, 2023 (in thousands): 2023 2022 2021 Unrecognized tax benefits, beginning of the year $ 26,412 $ 20,010 $ 14,158 Increases related to prior year tax positions — — — Decreases related to prior year tax positions (418) — — Increases related to current year tax positions 5,982 6,402 5,852 Unrecognized tax benefits, end of year $ 31,976 $ 26,412 $ 20,010

Basic and Diluted Net Loss Pe_2

Basic and Diluted Net Loss Per Share (Tables)	12 Months Ended
Basic and Diluted Net Loss Per Share (Tables)	Dec. 31, 2023
Earnings Per Share [Abstract]
Schedule of Computation of Company's Basic and Diluted Net Loss Per Share of Common Stock	The following table sets forth the computation of the Company’s basic and diluted net loss per share of common stock (in thousands, except per share data): Year Ended December 31, 2023 2022 2021 Numerator Net loss $ (165,240) $ (879,166) $ (376,250) Denominator Weighted-average common shares outstanding for basic and diluted net loss per share 94,912 95,239 91,738 Basic net income (loss) per share $ (1.74) $ (9.23) $ (4.10)
Schedule of Potential Shares of Common Stock Excluded from Diluted Weighted-Average Common Shares Outstanding	The following table summarizes the potentially dilutive common shares that were excluded from diluted weighted-average common shares outstanding because including them would have had an anti-dilutive effect (in thousands): Year Ended December 31, 2023 2022 2021 Shares of common stock issuable under equity incentive plans outstanding 9,999 4,050 3,866 Shares of common stock related to convertible preferred stock 743 743 107 Shares of common stock related to convertible notes — — 135 Potential common shares excluded from diluted net loss per share 10,742 4,793 4,108

Restructuring Activities (Table

Restructuring Activities (Tables)	12 Months Ended
Restructuring Activities (Tables)	Dec. 31, 2023
Restructuring and Related Activities [Abstract]
Schedule of Restructuring Costs and Liability	The following table summarizes the Company’s restructuring costs that were recorded as an operating expense in the accompanying Consolidated Statement of Operations for the year ended December 31, 2023 (in thousands): Year Ended December 31, 2023 2022 Cost of revenues $ 876 $ 457 Research and development 4,457 5,321 Sales and marketing 8,758 9,695 General and administrative 6,277 2,711 Total restructuring costs $ 20,368 $ 18,184 The following table summarizes the Company’s restructuring liability that is included in accrued liabilities in the accompanying Consolidated Balance Sheets (in thousands): Balance as of December 31, 2021 $ — Restructuring costs 18,184 Cash payments (12,699) Balance as of December 31, 2022 $ 5,485 Restructuring costs 20,368 Cash payments (22,662) Balance as of December 31, 2023 $ 3,191

Description of Business and S_4

Description of Business and Summary of Significant Accounting Policies - Changes in Allowance for Doubtful Accounts (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Accounts Receivable, Allowance for Credit Loss [Roll Forward]
Balance at beginning of year	$ 9,581	$ 8,026	$ 5,184
Provision, net of recoveries	6,852	9,367	8,132
Write-offs	3,961	7,812	5,290
Balance at end of year	$ 12,472	$ 9,581	$ 8,026

Description of Business and S_5

Description of Business and Summary of Significant Accounting Policies - Additional Information (Details)	3 Months Ended		12 Months Ended
	Dec. 31, 2023 USD ($)	Dec. 31, 2022 USD ($)	Dec. 31, 2023 USD ($) segment	Dec. 31, 2022 USD ($)	Dec. 31, 2021 USD ($)	Jan. 01, 2022 USD ($)	Dec. 31, 2020 USD ($)
Description Of Business And Summary Of Significant Accounting Policies [Line Items]
Software development cost, net of impairment			$ 56,000,000	$ 59,200,000
Carrying value of internal-use software development costs	$ 131,600,000	$ 119,400,000	131,600,000	119,400,000
Adjustment to goodwill	0	0
Increase (decrease) to stockholders' equity	$ (502,569,000)	$ (482,787,000)	$ (502,569,000)	$ (482,787,000)	$ 338,967,000		$ 308,459,000
Supplier finance program, payment timing, period	5 years		5 years
Supplier finance program, obligation, statement of financial position		Accrued liabilities, Other long-term liabilities		Accrued liabilities, Other long-term liabilities
Supplier finance program, obligation	$ 4,200,000	$ 6,600,000	$ 4,200,000	$ 6,600,000
Advertising expense			$ 97,000,000	125,600,000	88,200,000
Number of reportable segment \| segment			1
Accounts payable	53,295,000	62,721,000	$ 53,295,000	62,721,000
Total expenses incurred from related party			0
Google Inc.
Description Of Business And Summary Of Significant Accounting Policies [Line Items]
Total expenses incurred from related party				24,300,000	24,700,000
Related Party
Description Of Business And Summary Of Significant Accounting Policies [Line Items]
Accounts payable	0		0
Related Party \| Google Inc.
Description Of Business And Summary Of Significant Accounting Policies [Line Items]
Accounts payable		1,900,000		1,900,000
Accumulated Deficit
Description Of Business And Summary Of Significant Accounting Policies [Line Items]
Increase (decrease) to stockholders' equity	(1,699,136,000)	(1,533,896,000)	(1,699,136,000)	(1,533,896,000)	(748,556,000)		(372,306,000)
Additional Paid-in Capital
Description Of Business And Summary Of Significant Accounting Policies [Line Items]
Increase (decrease) to stockholders' equity	$ 1,204,781,000	$ 1,059,880,000	$ 1,204,781,000	$ 1,059,880,000	1,086,870,000		$ 673,950,000
Cumulative effect of accounting change
Description Of Business And Summary Of Significant Accounting Policies [Line Items]
Increase (decrease) to stockholders' equity					(235,454,000)	$ (235,500,000)
Cumulative effect of accounting change \| Accumulated Deficit
Description Of Business And Summary Of Significant Accounting Policies [Line Items]
Increase (decrease) to stockholders' equity					93,826,000	93,800,000
Cumulative effect of accounting change \| Additional Paid-in Capital
Description Of Business And Summary Of Significant Accounting Policies [Line Items]
Increase (decrease) to stockholders' equity					$ (329,280,000)	$ (329,300,000)
U.S. \| Long-lived Assets \| Geographic Concentration Risk
Description Of Business And Summary Of Significant Accounting Policies [Line Items]
Concentration risk, percentage			94%	94%
Accounting Standards Update 2014-09
Description Of Business And Summary Of Significant Accounting Policies [Line Items]
Deferred contract costs, expected amortization period of benefit			5 years
Minimum
Description Of Business And Summary Of Significant Accounting Policies [Line Items]
Useful life	2 years		2 years
Contractual arrangement subscriptions period			1 month
Subscription contracts services termination period			30 days
Maximum
Description Of Business And Summary Of Significant Accounting Policies [Line Items]
Useful life	5 years		5 years
Contractual arrangement subscriptions period			5 years
Subscription contracts services termination period			60 days

Description of Business and S_6

Description of Business and Summary of Significant Accounting Policies - Estimated Useful Lives of Assets (Details)	Dec. 31, 2023
Computer hardware and software \| Minimum
Property, Plant and Equipment [Line Items]
Estimated useful lives	3 years
Computer hardware and software \| Maximum
Property, Plant and Equipment [Line Items]
Estimated useful lives	5 years
Internal-use software development costs \| Minimum
Property, Plant and Equipment [Line Items]
Estimated useful lives	3 years
Internal-use software development costs \| Maximum
Property, Plant and Equipment [Line Items]
Estimated useful lives	5 years
Furniture and fixtures \| Minimum
Property, Plant and Equipment [Line Items]
Estimated useful lives	1 year
Furniture and fixtures \| Maximum
Property, Plant and Equipment [Line Items]
Estimated useful lives	5 years

Revenue - Schedule of Revenue b

Revenue - Schedule of Revenue by Geographical Markets (Details) - Geographic Concentration Risk - Revenue from Contract with Customer Benchmark	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Disaggregation of Revenue [Line Items]
Total revenues	100%	100%	100%
North America
Disaggregation of Revenue [Line Items]
Total revenues	90%	90%	88%
Others
Disaggregation of Revenue [Line Items]
Total revenues	10%	10%	12%

Revenue - Performance Obligatio

Revenue - Performance Obligation, Timing of Satisfaction (Details)	Dec. 31, 2023
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2024-01-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Revenue, remaining performance obligation, percentage	52%
Revenue, remaining performance obligation, expected timing of satisfaction, period	12 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2025-01-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Revenue, remaining performance obligation, percentage	48%
Revenue, remaining performance obligation, expected timing of satisfaction, period

Revenue - Additional Informatio

Revenue - Additional Information (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Disaggregation of Revenue [Line Items]
Revenue, remaining performance obligation, amount	$ 2,400,000
Revenues	$ 2,202,429	$ 1,988,330	$ 1,594,754
Minimum
Disaggregation of Revenue [Line Items]
Subscription term	1 month
Maximum
Disaggregation of Revenue [Line Items]
Subscription term	5 years
Product
Disaggregation of Revenue [Line Items]
Revenues	$ 44,800	$ 46,600	$ 48,800
Product Concentration Risk \| Revenue from Contract with Customer Benchmark \| RingCentral MVP And RingCentral Contact Center Solutions
Disaggregation of Revenue [Line Items]
Concentration risk, percentage	90%	90%	90%

Financial Statement Component_2

Financial Statement Components - Schedule of Components of Cash and Cash Equivalents (Details) - USD ($) $ in Thousands	Dec. 31, 2023	Dec. 31, 2022
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Cash	$ 113,733	$ 88,153
Money market funds	108,462	181,831
Total cash and cash equivalents	$ 222,195	$ 269,984

Financial Statement Component_3

Financial Statement Components - Additional Information (Details) - USD ($)	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Restricted cash	$ 1,100,000	$ 5,500,000
Depreciation and amortization	82,900,000	72,000,000	$ 58,900,000
Amortization expense of intangible assets	151,100,000	174,500,000	66,400,000
Amortization of deferred sales commission costs	138,134,000	115,184,000	74,165,000
Impairment loss in relation to costs capitalized	0	$ 0	$ 0
Capitalized contract cost, gain recognized	$ 11,500,000

Financial Statement Component_4

Financial Statement Components - Schedule of Components of Accounts Receivable, Net (Details) - USD ($) $ in Thousands	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021	Dec. 31, 2020
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Accounts receivable	$ 280,544	$ 242,650
Unbilled accounts receivable	96,366	78,249
Allowance for doubtful accounts	(12,472)	(9,581)	$ (8,026)	$ (5,184)
Accounts receivable, net	$ 364,438	$ 311,318

Financial Statement Component_5

Financial Statement Components - Schedule of Components of Prepaid Expenses and Other Current Assets (Details) - USD ($) $ in Thousands	Dec. 31, 2023	Dec. 31, 2022
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Prepaid expenses	$ 32,440	$ 23,306
Inventory	1,492	1,209
Other current assets	43,464	31,334
Total prepaid expenses and other current assets	$ 77,396	$ 55,849

Financial Statement Component_6

Financial Statement Components - Schedule of Components of Property and Equipment, Net (Details) - USD ($) $ in Thousands	Dec. 31, 2023	Dec. 31, 2022
Property, Plant and Equipment [Line Items]
Property and equipment, gross	$ 517,784	$ 444,195
Less: accumulated depreciation and amortization	(333,394)	(258,795)
Property and equipment, net	184,390	185,400
Computer hardware and software
Property, Plant and Equipment [Line Items]
Property and equipment, gross	238,802	221,727
Internal-use software development costs
Property, Plant and Equipment [Line Items]
Property and equipment, gross	255,649	199,642
Furniture and fixtures
Property, Plant and Equipment [Line Items]
Property and equipment, gross	8,964	8,937
Leasehold improvements
Property, Plant and Equipment [Line Items]
Property and equipment, gross	$ 14,369	$ 13,889

Financial Statement Component_7

Financial Statement Components - Schedule of Carrying Value of Goodwill (Details) $ in Thousands	12 Months Ended
	Dec. 31, 2023 USD ($)
Goodwill [Roll Forward]
Goodwill, Beginning balance	$ 54,335
Acquisitions (Note 8)	12,428
Foreign currency translation adjustments	607
Goodwill, Ending balance	$ 67,370

Financial Statement Component_8

Financial Statement Components - Schedule of Carrying Values of Intangible Assets (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022
Finite-Lived Intangible Assets [Line Items]
Cost	$ 852,583	$ 835,469
Accumulated Amortization And Impairment	458,816	307,418
Total estimated amortization expense	$ 393,767	528,051
Customer relationships
Finite-Lived Intangible Assets [Line Items]
Weighted-Average Remaining Useful Life	2 years 7 months 6 days
Cost	$ 26,506	20,855
Accumulated Amortization And Impairment	21,834	19,090
Total estimated amortization expense	$ 4,672	1,765
Developed technology
Finite-Lived Intangible Assets [Line Items]
Weighted-Average Remaining Useful Life	2 years 9 months 18 days
Cost	$ 826,077	814,614
Accumulated Amortization And Impairment	436,982	288,328
Total estimated amortization expense	$ 389,095	$ 526,286

Financial Statement Component_9

Financial Statement Components - Schedule of Estimated Amortization Expense for Acquired Intangible Assets (Details) - USD ($) $ in Thousands	Dec. 31, 2023	Dec. 31, 2022
Organization, Consolidation and Presentation of Financial Statements [Abstract]
2024	$ 139,391
2025	138,522
2026	115,448
2027 onwards	406
Total estimated amortization expense	$ 393,767	$ 528,051

Financial Statement Componen_10

Financial Statement Components - Schedule of Components of Accrued Liabilities (Details) - USD ($) $ in Thousands	Dec. 31, 2023	Dec. 31, 2022
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Accrued compensation and benefits	$ 63,009	$ 53,419
Accrued sales, use, and telecom related taxes	43,796	37,836
Accrued marketing and sales commissions	60,528	127,940
Operating lease liabilities, short-term	16,707	17,513
Other accrued expenses	141,592	143,405
Total accrued liabilities	$ 325,632	$ 380,113

Fair Value of Financial Instr_3

Fair Value of Financial Instruments - Schedule of Financial Assets Carried at Fair Value (Details) - USD ($) $ in Thousands	Dec. 31, 2023	Dec. 31, 2022
Other assets:
Derivative asset, statement of financial position	Other assets
Interest rate swap derivatives	$ 3,505
Derivative liability, statement of financial position	Other long-term liabilities
Long-term investments		$ 1,646
Other long-term liabilities:
Interest rate swap derivatives	$ 6,017
Contingent consideration	7,461
Level 1
Other assets:
Interest rate swap derivatives	0
Long-term investments		0
Other long-term liabilities:
Interest rate swap derivatives	0
Contingent consideration	0
Level 2
Other assets:
Interest rate swap derivatives	3,505
Long-term investments		0
Other long-term liabilities:
Interest rate swap derivatives	6,017
Contingent consideration	0
Level 3
Other assets:
Interest rate swap derivatives	0
Long-term investments		1,646
Other long-term liabilities:
Interest rate swap derivatives	0
Contingent consideration	7,461
Money market funds
Cash equivalents:
Money market funds	108,462	181,831
Money market funds \| Level 1
Cash equivalents:
Money market funds	108,462	181,831
Money market funds \| Level 2
Cash equivalents:
Money market funds	0	0
Money market funds \| Level 3
Cash equivalents:
Money market funds	$ 0	$ 0

Fair Value of Financial Instr_4

Fair Value of Financial Instruments - Additional Information (Details) - USD ($) $ in Millions	Dec. 31, 2023	Aug. 16, 2023
2026 Convertible Notes \| Level 2
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Debt instrument, interest rate	0%
Estimated fair value of convertible senior notes	$ 530.6
2025 Convertible Notes \| Level 2
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Debt instrument, interest rate	0%
Estimated fair value of convertible senior notes	$ 150
Credit Agreement \| Level 2 \| Secured Debt \| Line of Credit
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Carrying amount of debt	$ 390
2030 Senior Notes \| Senior Notes
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Debt instrument, interest rate		8.50%
2030 Senior Notes \| Level 2 \| Senior Notes
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Debt instrument, interest rate	8.50%
Estimated fair value of convertible senior notes	$ 408.4

Strategic Partnerships (Details

Strategic Partnerships (Details) - Avaya $ in Millions	12 Months Ended
Strategic Partnerships (Details) - Avaya $ in Millions	Dec. 31, 2022 USD ($)
Business Acquisition [Line Items]
Asset write-down charge	$ 279.3
Accrued interest on the prepaid sales commission	$ 21.7

Long-Term Debt - Summary of Net

Long-Term Debt - Summary of Net Carrying Amount of the Outstanding Long-Term Debt (Details) - USD ($)	1 Months Ended		3 Months Ended	12 Months Ended
	Dec. 31, 2023	May 31, 2023	Jun. 30, 2023	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021	Aug. 16, 2023	Aug. 15, 2023	Feb. 14, 2023
Debt Instrument [Line Items]
Total principal amount	$ 1,560,391,000			$ 1,560,391,000	$ 1,650,000,000
Less: unamortized debt discount and issuance costs	(14,909,000)			(14,909,000)	(11,589,000)
Less: current portion of term loan	(20,000,000)			(20,000,000)	0
Long-term debt, net	1,525,482,000			1,525,482,000	1,638,411,000
Gain on early debt extinguishment				53,400,000	0	$ (1,736,000)
2025 Convertible Notes \| Convertible Debt
Debt Instrument [Line Items]
Total principal amount	161,326,000			161,326,000	1,000,000,000
Debt instrument, repurchase amount	252,700,000	$ 460,700,000		252,700,000			$ 125,300,000
Repayments of debt	241,300,000			838,700,000
Gain on early debt extinguishment	10,500,000	31,100,000		48,000,000
2025 Convertible Notes \| Convertible Debt \| Proceeds From Term Loan
Debt Instrument [Line Items]
Repayments of debt		400,000,000
2025 Convertible Notes \| Convertible Debt \| Other Available Cash on Hand
Debt Instrument [Line Items]
Repayments of debt		$ 27,300,000
2026 Convertible Notes \| Convertible Debt
Debt Instrument [Line Items]
Total principal amount	609,065,000			609,065,000	650,000,000
Debt instrument, repurchase amount	40,900,000			40,900,000
Gain on early debt extinguishment				5,400,000
2026 Convertible Notes \| Convertible Debt \| Proceeds From 2030 Senior Notes
Debt Instrument [Line Items]
Repayments of debt				35,200,000
Term Loan \| Secured Debt \| Line of Credit
Debt Instrument [Line Items]
Total principal amount	390,000,000			390,000,000	0
Repayments of debt			$ 400,000,000
Credit agreement	400,000,000			$ 400,000,000					$ 400,000,000
Debt instrument, quarterly payment, principal interest rate (in percent)				1.25%
Term Loan \| Revolving Credit Facility \| Line of Credit
Debt Instrument [Line Items]
Total principal amount	0			$ 0	0
Credit agreement	225,000,000			225,000,000				$ 225,000,000	$ 200,000,000
Long-term line of credit	0			0
2030 Senior Notes \| Senior Notes
Debt Instrument [Line Items]
Total principal amount	$ 400,000,000			$ 400,000,000	$ 0

Long-Term Debt - Summary of Fut

Long-Term Debt - Summary of Future Minimum Principal Payments of the Term Facility (Details) - USD ($) $ in Thousands	Dec. 31, 2023	Aug. 30, 2023
Debt Instrument [Line Items]
2024	$ 20,000
2025	181,326
2026	629,065
2027	20,000
2028 onwards	710,000
Total principal amount	1,560,391
2025 Convertible Notes \| Convertible Debt
Debt Instrument [Line Items]
2024	0
2025	161,326
2026	0
2027	0
2028 onwards	0
Total principal amount	161,326
2025 Convertible Notes \| Senior Notes
Debt Instrument [Line Items]
Total principal amount	160,800
2026 Convertible Notes \| Convertible Debt
Debt Instrument [Line Items]
2024	0
2025	0
2026	609,065
2027	0
2028 onwards	0
Total principal amount	609,065
2026 Convertible Notes \| Senior Notes
Debt Instrument [Line Items]
Total principal amount	605,400
Term Loan \| Secured Debt \| Line of Credit
Debt Instrument [Line Items]
2024	20,000
2025	20,000
2026	20,000
2027	20,000
2028 onwards	310,000
Total principal amount	390,000
2030 Senior Notes \| Senior Notes
Debt Instrument [Line Items]
2024	0
2025	0
2026	0
2027	0
2028 onwards	400,000
Total principal amount	$ 400,000	$ 392,200

Long-Term Debt - Narrative (Det

Long-Term Debt - Narrative (Details) - USD ($)				1 Months Ended					3 Months Ended	12 Months Ended
Long-Term Debt - Narrative (Details) - USD ($)	Nov. 02, 2023	Aug. 16, 2023	Aug. 15, 2023	Dec. 31, 2023	Aug. 31, 2023	May 31, 2023	Sep. 30, 2020	Mar. 31, 2020	Jun. 30, 2023	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021	Aug. 30, 2023	Feb. 14, 2023
Debt Instrument [Line Items]
Proceeds from issuance of long-term debt, net of issuance costs										$ 785,749,000	$ 0	$ 0
Long-term debt				$ 1,560,391,000						1,560,391,000
Gain (loss) on early debt extinguishment										$ 53,400,000	$ 0	$ (1,736,000)
Convertible Debt
Debt Instrument [Line Items]
Debt redemption price percentage										100%
2030 Senior Notes \| Senior Notes
Debt Instrument [Line Items]
Debt instrument, face amount		$ 400,000,000
Purchase discounts		5,500,000
Debt issuance costs, net		2,600,000
Proceeds from issuance of long-term debt, net of issuance costs		$ 391,900,000
Debt instrument, interest rate		8.50%
Long-term debt				$ 400,000,000						$ 400,000,000			$ 392,200,000
Effective interest rate				8.90%						8.90%
2030 Senior Notes \| Senior Notes \| Period One
Debt Instrument [Line Items]
Debt redemption price percentage		100%
2030 Senior Notes \| Senior Notes \| Period Two
Debt Instrument [Line Items]
Debt redemption price percentage		108.50%
Percentage of original principal aggregate (in percent)		40%
Percentage of principal remains outstanding		50%
2030 Senior Notes \| Senior Notes \| Period Three
Debt Instrument [Line Items]
Debt redemption price percentage		101%
Credit Agreement \| Line of Credit
Debt Instrument [Line Items]
Modified term threshold										91 days
Percentage of EBITDA				50%						50%
Credit Agreement \| Line of Credit \| Fed Funds Effective Rate Overnight Index Swap Rate
Debt Instrument [Line Items]
Debt instrument, basis spread on variable rate (in percent)										0.50%
Credit Agreement \| Line of Credit \| Fed Funds Effective Rate Overnight Index Swap Rate \| Minimum
Debt Instrument [Line Items]
Debt instrument, basis spread on variable rate (in percent)										1%
Credit Agreement \| Line of Credit \| Fed Funds Effective Rate Overnight Index Swap Rate \| Maximum
Debt Instrument [Line Items]
Debt instrument, basis spread on variable rate (in percent)										2%
Credit Agreement \| Line of Credit \| SOFR
Debt Instrument [Line Items]
Debt instrument, interest rate				1%						1%
Credit Agreement \| Line of Credit \| SOFR \| Minimum
Debt Instrument [Line Items]
Debt instrument, basis spread on variable rate (in percent)										2%
Credit Agreement \| Line of Credit \| SOFR \| Maximum
Debt Instrument [Line Items]
Debt instrument, basis spread on variable rate (in percent)										3%
Credit Agreement \| Revolving Credit Facility \| Line of Credit
Debt Instrument [Line Items]
Credit agreement			$ 225,000,000	$ 225,000,000						$ 225,000,000				$ 200,000,000
Revolving credit commitments			$ 25,000,000
Credit Agreement \| Term Loan \| Secured Debt
Debt Instrument [Line Items]
Debt instrument, face amount	$ 475,000,000
Revolving credit commitments	$ 75,000,000
Credit Agreement \| Letter of Credit \| Line of Credit
Debt Instrument [Line Items]
Credit agreement														25,000,000
Credit Agreement \| Secured Debt \| Line of Credit
Debt Instrument [Line Items]
Long-term debt				$ 390,000,000						$ 390,000,000
Effective interest rate				8.50%						8.50%
Credit agreement				$ 400,000,000						$ 400,000,000				$ 400,000,000
Repayments of debt									$ 400,000,000
Debt issuance costs incurred				6,200,000						6,200,000
Debt issuance costs capitalized				5,300,000						5,300,000
Convertible senior notes				387,100,000						387,100,000
Convertible Senior Notes Due 2025 And 2026 \| Convertible Debt
Debt Instrument [Line Items]
Repayments of debt					$ 153,600,000
Gain (loss) on early debt extinguishment					$ 11,800,000
2025 Convertible Notes \| Convertible Debt
Debt Instrument [Line Items]
Debt instrument, face amount								$ 1,000,000,000
Proceeds from issuance of long-term debt, net of issuance costs								$ 986,500,000
Debt instrument, interest rate								0%
Long-term debt				161,326,000						161,326,000
Repayments of debt				241,300,000						838,700,000
Debt instrument, repurchase amount		$ 125,300,000		252,700,000		$ 460,700,000				252,700,000
Gain (loss) on early debt extinguishment				10,500,000		31,100,000				48,000,000
2025 Convertible Notes \| Convertible Debt \| Proceeds From Term Loan
Debt Instrument [Line Items]
Repayments of debt						400,000,000
2025 Convertible Notes \| Convertible Debt \| Other Available Cash on Hand
Debt Instrument [Line Items]
Repayments of debt						$ 27,300,000
2025 Convertible Notes \| Senior Notes
Debt Instrument [Line Items]
Long-term debt				160,800,000						160,800,000
2026 Convertible Notes \| Convertible Debt
Debt Instrument [Line Items]
Debt instrument, face amount							$ 650,000,000
Proceeds from issuance of long-term debt, net of issuance costs							$ 640,200,000
Debt instrument, interest rate							0%
Long-term debt				609,065,000						609,065,000
Debt instrument, repurchase amount				40,900,000						40,900,000
Gain (loss) on early debt extinguishment										5,400,000
2026 Convertible Notes \| Senior Notes
Debt Instrument [Line Items]
Long-term debt				$ 605,400,000						$ 605,400,000

Long-Term Debt - Summary of Con

Long-Term Debt - Summary of Conversion of the Notes (Details) - Common Class A	1 Months Ended
	Sep. 30, 2020 $ / shares	Mar. 31, 2020 $ / shares	Dec. 31, 2023 $ / shares	Dec. 31, 2022 $ / shares	Nov. 08, 2021 $ / shares
Debt Instrument [Line Items]
Common stock, par or stated value per share (in dollars per share)			$ 0.0001	$ 0.0001	$ 0.0001
2025 Convertible Notes
Debt Instrument [Line Items]
Common stock, par or stated value per share (in dollars per share)			0.0001
Initial cap price per share, subject to certain adjustments (in dollars per share)		$ 360.43
Debt conversion, converted instrument, shares issued		0.0027745
2026 Convertible Notes
Debt Instrument [Line Items]
Common stock, par or stated value per share (in dollars per share)			$ 0.0001
Initial cap price per share, subject to certain adjustments (in dollars per share)	$ 424.03
Debt conversion, converted instrument, shares issued	0.0023583

Long-Term Debt - Summary of Cap

Long-Term Debt - Summary of Capped Calls (Details) - USD ($) $ / shares in Units, $ in Millions	1 Months Ended
	Sep. 30, 2020	Mar. 31, 2020
2025 Convertible Notes \| Common Class A
Debt Instrument [Line Items]
Initial cap price per share, subject to certain adjustment (in dollars per share)		$ 360.43
2025 Convertible Notes \| Capped call
Debt Instrument [Line Items]
Initial approximate strike price per share, subject to certain adjustments (in dollars per share)		360.43
Initial cap price per share, subject to certain adjustment (in dollars per share)		$ 480.56
Net cost incurred (in millions)		$ 60.9
2025 Convertible Notes \| Capped call \| Common Class A
Debt Instrument [Line Items]
Class A Common Stock covered, subject to anti-dilution adjustments (in millions) (in shares)		2,800,000
2026 Convertible Notes \| Common Class A
Debt Instrument [Line Items]
Initial cap price per share, subject to certain adjustment (in dollars per share)	$ 424.03
2026 Convertible Notes \| Capped call
Debt Instrument [Line Items]
Initial approximate strike price per share, subject to certain adjustments (in dollars per share)	424.03
Initial cap price per share, subject to certain adjustment (in dollars per share)	$ 556.10
Net cost incurred (in millions)	$ 41.8
2026 Convertible Notes \| Capped call \| Common Class A
Debt Instrument [Line Items]
Class A Common Stock covered, subject to anti-dilution adjustments (in millions) (in shares)	1,500,000

Long-Term Debt - Summary of Int

Long-Term Debt - Summary of Interest Expense on Long-Term Debt (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Debt Disclosure [Abstract]
Contractual interest expense, net of interest rate swap	$ 29,285	$ 0	$ 0
Amortization of debt discount and issuance costs	4,566	4,468	64,063
Total interest expense related to long-term debt	$ 33,851	$ 4,468	$ 64,063

Long-Term Debt - Summary of F_2

Long-Term Debt - Summary of Future Minimum Contractual Interest for Long-Term Debt (Details) $ in Thousands	Dec. 31, 2023 USD ($)
Debt Instrument [Line Items]
2024	$ 65,641
2025	64,076
2026	62,416
2027	60,757
2028 onwards	105,129
Total contractual interest amount	358,019
Credit Agreement \| Line of Credit \| Secured Debt
Debt Instrument [Line Items]
2024	31,735
2025	30,076
2026	28,416
2027	26,757
2028 onwards	3,129
Total contractual interest amount	120,113
2030 Senior Notes \| Senior Notes
Debt Instrument [Line Items]
2024	33,906
2025	34,000
2026	34,000
2027	34,000
2028 onwards	102,000
Total contractual interest amount	$ 237,906

Derivative Instruments (Details

Derivative Instruments (Details) - Interest Rate Swap - USD ($)	1 Months Ended	12 Months Ended
	May 31, 2023	Dec. 31, 2023
Derivative Instruments and Hedging Activities Disclosures [Line Items]
Derivative, term of contract	5 years
Derivative, fixed interest rate (in percent)	3.79%
Derivative, notional amount		$ 390,000,000
Reclassified into earnings over next 12 months		3,500,000
Interest Expense
Derivative Instruments and Hedging Activities Disclosures [Line Items]
Other comprehensive income (loss), cash flow hedge, gain (loss), reclassification, before tax		$ 3,100,000
Minimum
Derivative Instruments and Hedging Activities Disclosures [Line Items]
Derivative, basis spread on variable interest rate (in percent)	2%
Maximum
Derivative Instruments and Hedging Activities Disclosures [Line Items]
Derivative, basis spread on variable interest rate (in percent)	3%

Business Combinations (Details)

Business Combinations (Details) - USD ($) $ in Thousands	Jul. 31, 2023	Dec. 31, 2023	Dec. 31, 2022
Business Acquisition [Line Items]
Goodwill		$ 67,370	$ 54,335
Hopin, Inc.
Business Acquisition [Line Items]
Total purchase price	$ 22,200
Cash	14,700
Contingent consideration	7,500
Asset acquisition contingent consideration	35,000
Net acquired liabilities	3,300
Goodwill	12,800
Hopin, Inc. \| Developed Technology Rights And Customer Relationships
Business Acquisition [Line Items]
Total consideration allocated between intangible assets	$ 12,700
Weighted-average useful life (in years)	3 years

Leases - Narrative (Details)

Leases - Narrative (Details) $ in Millions	Dec. 31, 2023 USD ($)
Lessee, Lease, Description [Line Items]
Additional operating lease not yet commenced	$ 1.4
Operating lease not yet commenced, lease terms (in years)	5 years
Minimum
Lessee, Lease, Description [Line Items]
Operating lease renewal term	1 year
Maximum
Lessee, Lease, Description [Line Items]
Operating lease renewal term	5 years

Leases - Schedule of Components

Leases - Schedule of Components of Leases and Lease Costs (Details) - USD ($) $ in Thousands	Dec. 31, 2023	Dec. 31, 2022
Operating leases
Operating lease right-of-use assets	$ 42,989	$ 35,433
Accrued liabilities	16,707	17,513
Operating lease liabilities	28,178	20,182
Total operating lease liabilities	$ 44,885	$ 37,695
Operating lease, liability, current, statement of financial position extensible list	Accrued liabilities	Accrued liabilities

Leases - Schedule of Lease Cost

Leases - Schedule of Lease Cost (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Leases [Abstract]
Operating lease cost	$ 23,315	$ 22,800	$ 21,317
Variable lease cost	4,412	3,930	3,736
Total lease cost	$ 27,727	$ 26,730	$ 25,053

Leases - Schedule of Future Lea

Leases - Schedule of Future Lease Maturities (Details) - USD ($) $ in Thousands	Dec. 31, 2023	Dec. 31, 2022
Year Ending December 31,
2024	$ 18,643
2025	13,018
2026	10,219
2027	4,594
2028	2,634
2029 onwards	701
Total future minimum lease payments	49,809
Less: Imputed interest	(4,924)
Present value of lease liabilities	$ 44,885	$ 37,695

Leases - Schedule of Supplement

Leases - Schedule of Supplemental Cash Flow Information (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022
Operating cash flows resulting from operating leases:
Cash paid for amounts included in the measurement of lease liabilities	$ 22,844	$ 22,899
New ROU assets obtained in exchange of lease liabilities:
Operating leases	$ 27,846	$ 8,771

Leases - Schedule of Lease Term

Leases - Schedule of Lease Term and Discount Rate (Details)	Dec. 31, 2023	Dec. 31, 2022
Lease, Cost [Abstract]
Weighted-average remaining operating lease term (years)	3 years	3 years 1 month 6 days
Weighted-average operating lease discount rate	7%	5%

Commitments and Contingencies -

Commitments and Contingencies - Narrative (Details) $ in Thousands	Aug. 26, 2019 USD ($) defendent	Jun. 14, 2019 defendent	Apr. 25, 2017 action	Jun. 16, 2020 USD ($)
Loss Contingencies [Line Items]
Number of actions filed against the Company \| action			2
Damages sought per violation \| $				$ 5
Cross complaint, number of defendants \| defendent	2
RingCentral Suit Against Bright Pattern, Inc. and Officers
Loss Contingencies [Line Items]
Number of defendants \| defendent		2
Bright Pattern, Inc. Cross Complaint Against RingCentral
Loss Contingencies [Line Items]
Break up fee \| $	$ 5,000

Commitment and Contingencies -

Commitment and Contingencies - Schedule of Non-Cancellable Purchase Obligations (Details) $ in Thousands	Dec. 31, 2023 USD ($)
Commitments and Contingencies Disclosure [Abstract]
2024	$ 95,405
2025	46,572
2026	31,918
2027	27,918
2028	28,275
2029 onwards	4,135
Total	$ 234,223

Stockholders_ Deficit and Con_3

Stockholders’ Deficit and Convertible Preferred Stock - Additional Information (Details)		12 Months Ended
	Nov. 08, 2021 USD ($) $ / shares shares	Dec. 31, 2023 USD ($) vote $ / shares shares	Dec. 31, 2022 USD ($) $ / shares shares	Feb. 07, 2024 USD ($)	Nov. 01, 2023 USD ($)	May 16, 2023 USD ($)	Feb. 13, 2023 USD ($)	Dec. 13, 2021 USD ($)
Stockholders Equity Note Disclosure [Line Items]
Preferred stock, par value (in dollars per share) \| $ / shares		$ 0.0001
Preferred stock, shares authorized (in shares) \| shares		100,000,000	100,000,000
Year of anniversary		7 years
Share repurchase program authorized amount								$ 100,000,000
Remaining repurchase authorization amount		$ 85,000,000
Stock repurchased during period, value		316,322,000	$ 99,793,000
Share Repurchase Programs, Settled In 2024
Stockholders Equity Note Disclosure [Line Items]
Stock repurchased during period, value		$ 4,100,000
Share repurchase program, shares repurchased (in shares) \| shares		117,706
Common Class A
Stockholders Equity Note Disclosure [Line Items]
Common stock, par or stated value per share (in dollars per share) \| $ / shares	$ 0.0001	$ 0.0001	$ 0.0001
Common stock, shares authorized (in shares) \| shares		1,000,000,000	1,000,000,000
Number of votes per share \| vote		1
Shares issued upon conversion (in shares) \| shares		1
Share repurchase program authorized amount					$ 100,000,000	$ 300,000,000	$ 175,000,000
Share repurchase program, additional repurchase						$ 125,000,000
Stock repurchased during period, value		$ 316,321,000	$ 99,793,000
Common Class A \| Subsequent Event
Stockholders Equity Note Disclosure [Line Items]
Share repurchase program, additional repurchase				$ 150,000,000
Series A Convertible Preferred Stock
Stockholders Equity Note Disclosure [Line Items]
Convertible preferred stock, shares authorized (in shares) \| shares	200,000	200,000	200,000
Convertible preferred stock, shares issued (in shares) \| shares		200,000	200,000
Convertible preferred stock, shares outstanding (in shares) \| shares		200,000	200,000
Convertible preferred stock, par value (in dollars per share) \| $ / shares	$ 0.0001	$ 0.0001	$ 0.0001
Convertible preferred stock, aggregate purchase price	$ 200,000,000
Convertible preferred stock, conversion price (in dollars per share) \| $ / shares	$ 269.22
Liquidation preference per share (in dollars per share) \| $ / shares	$ 1,000
Temporary equity, carrying amount, attributable to parent		$ 199,449,000	$ 199,449,000
Class B Common Stock
Stockholders Equity Note Disclosure [Line Items]
Common stock, par or stated value per share (in dollars per share) \| $ / shares		$ 0.0001	$ 0.0001
Common stock, shares authorized (in shares) \| shares		250,000,000	250,000,000
Number of votes per share \| vote		10
Percentage of written consent of shareholders		67%
Common stock, number of shares outstanding as a percentage of total shares outstanding (percent)		10%
Common stock, shares beneficially owned as a percentage of shares beneficially owned immediately prior to completion of the initial public offering (percent)		50%

Stockholders_ Deficit and Con_4

Stockholders’ Deficit and Convertible Preferred Stock - Schedule of Common Stock Reserved for Future Issuance (Details)	Dec. 31, 2023 shares
Class of Stock [Line Items]
Common stock reserved for future issuance (in shares)	139,845,000
2013 Equity incentive plan
Class of Stock [Line Items]
Outstanding options and restricted stock unit awards (in shares)	10,047,000
Available for future grants (in shares)	13,579,448
2013 Employee stock purchase plan
Class of Stock [Line Items]
Common stock reserved for future issuance (in shares)	6,294,000
Class B Common Stock
Class of Stock [Line Items]
Common stock reserved for future issuance (in shares)	9,925,000
Preferred stock
Class of Stock [Line Items]
Common stock reserved for future issuance (in shares)	100,000,000

Stockholders_ Deficit and Con_5

Stockholders’ Deficit and Convertible Preferred Stock - Schedule of Stock Repurchased Activity (Details) - USD ($) shares in Thousands, $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022
Equity, Class of Treasury Stock [Line Items]
Total repurchases of common stock	$ 316,322	$ 99,793
Common Class A
Equity, Class of Treasury Stock [Line Items]
Repurchases of common stock (in shares)	10,066	2,297
Repurchases under share repurchase programs	$ 314,964	$ 99,748
Amounts for excise tax withholdings and broker’s commissions	1,357	45
Total repurchases of common stock	$ 316,321	$ 99,793

Share-Based Compensation - Summ

Share-Based Compensation - Summary of Share-Based Compensation Expense Recognized to Statements of Operations (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Total share-based compensation expense	$ 426,679	$ 386,009	$ 357,965
Cost of revenues
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Total share-based compensation expense	36,484	34,269	29,307
Research and development
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Total share-based compensation expense	93,961	88,846	83,042
Sales and marketing
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Total share-based compensation expense	151,221	151,950	137,924
General and administrative
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Total share-based compensation expense	$ 145,013	$ 110,944	$ 107,692

Share-Based Compensation - Su_2

Share-Based Compensation - Summary of Share-Based Compensation Expense by Award Type (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Total share-based compensation expense	$ 426,679	$ 386,009	$ 357,965
Employee stock purchase plan rights (“ESPP”)
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Total share-based compensation expense	7,574	7,719	9,573
Performance stock units (“PSUs”)
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Total share-based compensation expense	27,035	1,737	298
Restricted stock units (“RSUs”)
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Total share-based compensation expense	$ 392,070	$ 376,553	$ 348,094

Share-Based Compensation - Addi

Share-Based Compensation - Additional Information (Details) - USD ($) $ in Millions		1 Months Ended	5 Months Ended	12 Months Ended
	Jan. 29, 2014	Sep. 30, 2013	Jan. 29, 2014	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Number of options granted (in shares)				0	0
Total intrinsic value of options exercised				$ 0	$ 13.6	$ 190.7
2013 Employee stock purchase plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Available for future grants (in shares)				6,293,967
Maximum employee subscription rate (percent)				15%
Maximum number of share per employee (in shares)				3,000
Offering period				6 months
Additional shares reserved for future issuance (in shares)				953,853
Unrecognized share-based compensation expense				$ 3.2	$ 4.4
Unrecognized share-based compensation expense, remaining weighted-average vesting periods				4 months 24 days
Restricted Stock Units
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting period contractual term				4 years
Unrecognized share-based compensation expense, remaining weighted-average vesting periods				2 years 7 months 6 days	2 years 9 months 18 days
Unrecognized share-based compensation expense				$ 393.5	$ 422.3
Performance stock units (“PSUs”)
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting period contractual term				3 years
Unrecognized share-based compensation expense, remaining weighted-average vesting periods				2 years 1 month 6 days
Unrecognized share-based compensation expense				$ 19.5
Performance stock units (“PSUs”) \| Minimum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation arrangement by share-based payment award, award vesting rights, percentage				0%
Performance stock units (“PSUs”) \| Maximum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation arrangement by share-based payment award, award vesting rights, percentage				200%
Common Class A
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Common stock, shares reserved for future issuance (in shares)				83,543,000	85,461,000
Common Class A \| 2013 Employee stock purchase plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Common stock, shares reserved for future issuance (in shares)				1,250,000
Percentage of outstanding shares (percent)				1%
Common Class A \| Tranche One \| 2013 Employee stock purchase plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Purchase price of common stock (as a percentage of fair value)				85%
Common Class A \| Tranche Two \| 2013 Employee stock purchase plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Purchase price of common stock (as a percentage of fair value)				85%
2013 Equity Incentive Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Percentage of outstanding shares (percent)		5%
Available for future grants (in shares)				13,579,448
Vesting period contractual term	7 years		4 years
2013 Equity Incentive Plan \| Post January 29, 2014 \| Previously Reported
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting period contractual term			10 years
2013 Equity Incentive Plan \| Common Class A
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Common stock, shares reserved for future issuance (in shares)		6,200,000
Common stock, additional shares reserved (in shares)		6,200,000		4,769,268
Key Employee Equity Bonus Plan \| Restricted Stock Units
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized share-based compensation expense, remaining weighted-average vesting periods				1 month 6 days
Unrecognized share-based compensation expense				$ 4.4
Number of shares issued (in shares)				2,222,098	1,047,821
Share based compensation requisite service period recognition				4 months 24 days

Share-Based Compensation - Su_3

Share-Based Compensation - Summary of Stock Option Activity Plans (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021	Dec. 31, 2020
Number of Options Outstanding (in thousands)
Beginning balance (in shares)	22	154	897
Exercised (in shares)	(22)	(132)	(741)
Canceled/Forfeited (in shares)	0	0	(2)
Ending balance (in shares)	0	22	154	897
Vested and expected to vest (in shares)	0
Exercisable (in shares)	0
Weighted- Average Exercise Price Per Share
Beginning balance (in dollars per share)	$ 12.53	$ 9.12	$ 12.02
Exercised (in dollars per share)	12.53	8.54	12.58
Canceled/Forfeited (in dollars per share)	0	0	27.45
Ending balance (in dollars per share)	0	$ 12.53	$ 9.12	$ 12.02
Vested and expected to vest (in dollars per share)	0
Exercisable (in dollars per share)	$ 0
Weighted- Average Contractual Term (in Years)
Weighted-average contractual term	0 years	6 months	10 months 24 days	1 year 8 months 12 days
Vested and expected to vest	0 years
Exercisable	0 years
Aggregate Intrinsic Value (in thousands)
Outstanding	$ 0	$ 509	$ 27,465	$ 329,151
Vested and expected to vest	0
Exercisable	$ 0

Share-Based Compensation - Su_4

Share-Based Compensation - Summary of Assumptions Used to Value ESPP Rights Under the Black-Scholes Option-Pricing Model (Details) - 2013 Employee stock purchase plan - $ / shares	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Expected term (in years)	6 months	6 months	6 months
Expected volatility	67%	81%	48%
Risk-free interest rate	5.36%	3.01%	0.05%
Expected dividend yield	0%	0%	0%
Offering grant date fair value of ESPP rights (in dollars per share)	$ 9.38	$ 20.18	$ 71.27

Share-Based Compensation - Su_5

Share-Based Compensation - Summary of RSUs/PSUs Activity (Details) - Restricted Stock And Performance Shares - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021	Dec. 31, 2020
Number of RSUs/PSUs Outstanding (in thousands)
Beginning balance (in shares)	5,100	2,851	2,725
Granted (in shares)	13,666	5,999	2,792
Released (in shares)	(5,891)	(2,787)	(1,811)
Canceled/Forfeited (in shares)	(2,828)	(963)	(855)
Ending balance (in shares)	10,047	5,100	2,851
Weighted- Average Grant Date Fair Value Per Share
Beginning balance (in dollars per share)	$ 119.55	$ 258.26	$ 162.04
Granted (in dollars per share)	32.16	72.96	299.53
Released (in dollars per share)	61.12	131.18	185.55
Canceled/Forfeited (in dollars per share)	57.29	206.32	240.21
Ending balance (in dollars per share)	$ 52.47	$ 119.55	$ 258.26
Aggregate Intrinsic Value (in thousands)
Outstanding	$ 325,153	$ 180,577	$ 534,186	$ 1,032,997

Income Taxes - Summary of Net L

Income Taxes - Summary of Net Loss Before Provision for (Benefit from) Income Taxes (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Income Tax Disclosure [Abstract]
United States	$ (190,912)	$ (898,036)	$ (394,392)
International	34,067	23,983	20,670
Loss before income taxes	$ (156,845)	$ (874,053)	$ (373,722)

Income Taxes - Summary of Provi

Income Taxes - Summary of Provision for (Benefit from) Income Taxes (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Current
Federal	$ 0	$ 0	$ 0
State	1,792	1,104	746
Foreign	5,972	4,710	3,580
Total current	7,764	5,814	4,326
Deferred
Federal	0	0	0
State	0	0	0
Foreign	631	(701)	(1,798)
Total deferred	631	(701)	(1,798)
Total income tax provision	$ 8,395	$ 5,113	$ 2,528

Income Taxes - Additional Infor

Income Taxes - Additional Information (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022
Income Tax Contingency [Line Items]
Current income tax expense, capitalization of research and development	$ 1.8
Unrecognized tax benefits that would impact effective tax rate	0.3
Federal
Income Tax Contingency [Line Items]
Net operating loss carryforwards	1,800
Operating loss carryforwards, subject to expiration	66.1
Foreign Country
Income Tax Contingency [Line Items]
Deferred tax assets, operating loss carryforwards, not subject to expiration	27.1
State
Income Tax Contingency [Line Items]
Net operating loss carryforwards	1,300
Valuation allowances, deferred tax asset, increase	5	$ 244.1
Research Credit Carry-forward \| Federal
Income Tax Contingency [Line Items]
Research credit carryforwards for tax purposes	77
Research Credit Carry-forward \| State
Income Tax Contingency [Line Items]
Research credit carryforwards for tax purposes	$ 49.5

Income Taxes - Summary of Varia

Income Taxes - Summary of Variation of Effective Provision for (Benefit from) Income Taxes from Statutory Federal Income Tax Rate (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Income Tax Disclosure [Abstract]
Federal tax benefit at statutory rate	$ (32,937)	$ (183,551)	$ (78,482)
State tax, net of federal tax benefit	1,415	848	314
Research and development credits	(11,574)	(12,830)	(10,135)
Share-based compensation	10,956	5,828	(45,501)
Loss on debt extinguishment	0	19	365
Other permanent differences	1,674	3,143	835
Global intangible low-taxed income	3,035	0	0
Foreign tax rate differential	548	(2,497)	(4,104)
Net operating losses not recognized	35,278	194,153	139,236
Release of valuation allowance associated with acquisitions	0	0	0
Total income tax provision	$ 8,395	$ 5,113	$ 2,528

Income Taxes - Schedule of Defe

Income Taxes - Schedule of Deferred Income Tax Assets and Liabilities (Details) - USD ($) $ in Thousands	Dec. 31, 2023	Dec. 31, 2022
Deferred tax assets
Net operating loss and credit carry-forwards	$ 463,400	$ 491,323
Research and development credits	87,111	71,756
Research and development expenditure capitalization	130,792	75,821
Basis difference in investments	40,655	107,756
Sales tax accrual	67	90
Share-based compensation	21,014	14,986
Acquired intangibles	76,171	50,156
Accrued liabilities	17,994	16,550
Gross deferred tax assets	837,204	828,438
Valuation allowance	(674,720)	(669,690)
Total deferred tax assets	162,484	158,748
Deferred tax liabilities
Deferred sales commissions	(117,875)	(117,724)
Lease right of use assets	(8,255)	(7,045)
Property and equipment	(35,753)	(32,746)
Net deferred tax assets	$ 601	$ 1,233

Income Taxes - Summary of Recon

Income Taxes - Summary of Reconciliation of Beginning and Ending Amount of Unrecognized Tax Benefits (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Reconciliation of Unrecognized Tax Benefits, Excluding Amounts Pertaining to Examined Tax Returns [Roll Forward]
Unrecognized tax benefits, beginning of the year	$ 26,412	$ 20,010	$ 14,158
Increases related to prior year tax positions	0	0	0
Decreases related to prior year tax positions	(418)	0	0
Increases related to current year tax positions	5,982	6,402	5,852
Unrecognized tax benefits, end of year	$ 31,976	$ 26,412	$ 20,010

Basic and Diluted Net Loss Pe_3

Basic and Diluted Net Loss Per Share - Computation of Company's Basic and Diluted Net Loss Per Share of Common Stock (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Numerator
Net loss	$ (165,240)	$ (879,166)	$ (376,250)
Denominator
Weighted-average common shares outstanding for basic net loss per share (in shares)	94,912	95,239	91,738
Weighted-average common shares outstanding for diluted net loss per share (in shares)	94,912	95,239	91,738
Basic net income (loss) per common share (in dollars per share)	$ (1.74)	$ (9.23)	$ (4.10)

Basic and Diluted Net Loss Pe_4

Basic and Diluted Net Loss Per Share - Potential Shares of Common Stock Excluded from Diluted Weighted-Average Common Shares Outstanding (Details) - shares shares in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Potential common shares excluded from diluted net loss per share (in shares)	10,742	4,793	4,108
Shares of common stock issuable under equity incentive plans outstanding
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Potential common shares excluded from diluted net loss per share (in shares)	9,999	4,050	3,866
Shares of common stock related to convertible preferred stock
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Potential common shares excluded from diluted net loss per share (in shares)	743	743	107
Shares of common stock related to convertible notes
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Potential common shares excluded from diluted net loss per share (in shares)	0	0	135

401(k) Plan (Details)

401(k) Plan (Details) - USD ($) $ in Millions	12 Months Ended
401(k) Plan (Details) - USD ($) $ in Millions	Dec. 31, 2023	Dec. 31, 2022	Dec. 31, 2021
401(k) Plan
Defined Contribution Plan Disclosure [Line Items]
Employer contributions	$ 6.2	$ 6.9	$ 6.7

Restructuring Activities - Narr

Restructuring Activities - Narrative (Details) - USD ($) $ in Millions	3 Months Ended	12 Months Ended
	Dec. 31, 2022	Dec. 31, 2023
Restructuring Cost and Reserve [Line Items]
Restructuring and related costs	$ 15.2	$ 15.4
Restructuring, incurred cost, statement of income or comprehensive income		Operating Expenses
Restructuring and related cost, cost incurred to date		$ 5
Minimum
Restructuring Cost and Reserve [Line Items]
Aggregate restructuring costs		5
Maximum
Restructuring Cost and Reserve [Line Items]
Aggregate restructuring costs		$ 7

Restructuring Activities - Sche

Restructuring Activities - Schedule of Restructuring Costs (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022
Restructuring Cost and Reserve [Line Items]
Restructuring costs	$ 20,368	$ 18,184
Cost of revenues
Restructuring Cost and Reserve [Line Items]
Restructuring costs	876	457
Research and development
Restructuring Cost and Reserve [Line Items]
Restructuring costs	4,457	5,321
Sales and marketing
Restructuring Cost and Reserve [Line Items]
Restructuring costs	8,758	9,695
General and administrative
Restructuring Cost and Reserve [Line Items]
Restructuring costs	$ 6,277	$ 2,711

Restructuring Activities - Sc_2

Restructuring Activities - Schedule of Restructuring Liability (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2023	Dec. 31, 2022
Restructuring Reserve [Roll Forward]
Beginning balance	$ 5,485	$ 0
Restructuring costs	20,368	18,184
Cash payments	(22,662)	(12,699)
Ending balance	$ 3,191	$ 5,485

Subsequent Events (Details)

Subsequent Events (Details) - USD ($)	Nov. 01, 2023	May 16, 2023	Feb. 13, 2023	Dec. 13, 2021
Subsequent Event [Line Items]
Share repurchase program authorized amount				$ 100,000,000
Common Class A
Subsequent Event [Line Items]
Share repurchase program authorized amount	$ 100,000,000	$ 300,000,000	$ 175,000,000