Everbridge (EVBG) 10-Q9 Aug 222022 Q2 Quarterly reportFinancial data

Company Profile

Document and Entity Information

Document and Entity Information - shares	6 Months Ended
Document and Entity Information - shares	Jun. 30, 2022	Aug. 04, 2022
Cover [Abstract]
Document Type	10-Q
Amendment Flag	false
Document Period End Date	Jun. 30, 2022
Document Fiscal Year Focus	2022
Document Fiscal Period Focus	Q2
Entity Registrant Name	Everbridge, Inc.
Entity Central Index Key	0001437352
Current Fiscal Year End Date	--12-31
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Common Stock, Shares Outstanding		39,732,676
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Shell Company	false
Entity File Number	001-37874
Entity Tax Identification Number	26-2919312
Entity Address, Address Line One	25 Corporate Drive
Entity Address, Address Line Two	Suite 400
Entity Address, City or Town	Burlington
Entity Address, State or Province	MA
Entity Address, Postal Zip Code	01803
City Area Code	818
Local Phone Number	230-9700
Document Quarterly Report	true
Document Transition Report	false
Entity Incorporation, State or Country Code	DE
Title of 12(b) Security	Common Stock, $0.001 par value
Trading Symbol	EVBG
Security Exchange Name	NASDAQ

Condensed Consolidated Balance

Condensed Consolidated Balance Sheets (Unaudited) - USD ($) $ in Thousands	Jun. 30, 2022	Dec. 31, 2021
Current assets:
Cash and cash equivalents	$ 474,634	$ 488,035
Restricted cash	2,029	3,880
Accounts receivable, net	97,781	120,995
Prepaid expenses	15,948	13,740
Deferred costs and other current assets	28,159	28,469
Total current assets	618,551	655,119
Property and equipment, net	10,688	12,185
Capitalized software development costs, net	25,547	22,720
Goodwill	507,818	531,163
Intangible assets, net	192,711	219,319
Restricted cash	816	843
Prepaid expenses	1,776	1,916
Deferred costs and other assets	31,822	35,750
Total assets	1,389,729	1,479,015
Current liabilities:
Accounts payable	11,240	16,002
Accrued payroll and employee related liabilities	28,542	36,725
Accrued expenses	14,761	13,884
Deferred revenue	221,782	223,579
Convertible senior notes	8	8
Other current liabilities	13,442	14,132
Total current liabilities	289,775	304,330
Long-term liabilities:
Deferred revenue, noncurrent	11,452	14,261
Convertible senior notes	810,855	665,695
Deferred tax liabilities	3,798	16,082
Other long-term liabilities	10,558	15,958
Total liabilities	1,126,438	1,016,326
Commitments and contingencies
Stockholders' equity:
Preferred stock, par value $0.001, 10,000,000 shares authorized, no shares issued or outstanding as of June 30, 2022 and December 31, 2021, respectively
Common stock, $0.001 par value, 100,000,000 shares authorized, 39,677,100 and 39,389,733 shares issued and outstanding as of June 30, 2022 and December 31, 2021, respectively	40	39
Additional paid-in capital	690,903	853,664
Accumulated deficit	(396,205)	(388,112)
Accumulated other comprehensive loss	(31,447)	(2,902)
Total stockholders’ equity	263,291	462,689
Total liabilities and stockholders’ equity	$ 1,389,729	$ 1,479,015

Condensed Consolidated Balanc_2

Condensed Consolidated Balance Sheets (Unaudited) (Parenthetical) - $ / shares	Jun. 30, 2022	Dec. 31, 2021
Statement Of Financial Position [Abstract]
Preferred stock, par value	$ 0.001	$ 0.001
Preferred stock, shares authorized	10,000,000	10,000,000
Preferred stock, shares issued	0	0
Preferred stock, shares outstanding	0	0
Common stock, par value	$ 0.001	$ 0.001
Common stock, shares authorized	100,000,000	100,000,000
Common stock, shares issued	39,677,100	39,389,733
Common stock, shares outstanding	39,677,100	39,389,733

Condensed Consolidated Statemen

Condensed Consolidated Statements of Operations (Unaudited) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021
Income Statement [Abstract]
Revenue	$ 102,986	$ 86,649	$ 203,361	$ 168,859
Cost of revenue	33,239	27,665	65,096	52,945
Gross profit	69,747	58,984	138,265	115,914
Operating expenses:
Sales and marketing	45,359	41,483	87,175	76,010
Research and development	26,619	20,251	50,178	38,330
General and administrative	27,093	24,664	49,429	47,226
Restructuring charges	6,742		6,742
Total operating expenses	105,813	86,398	193,524	161,566
Operating loss	(36,066)	(27,414)	(55,259)	(45,652)
Other expense, net:
Interest and investment income	679	100	741	233
Interest expense	(1,307)	(9,655)	(2,607)	(16,215)
Loss on extinguishment of convertible notes and capped call modification		(37)		(2,925)
Other income (expense), net	(189)	(602)	91	(651)
Total other expense, net	(817)	(10,194)	(1,775)	(19,558)
Loss before income taxes	(36,883)	(37,608)	(57,034)	(65,210)
Benefit from income taxes	701	3,787	1,779	9,600
Net loss	$ (36,182)	$ (33,821)	$ (55,255)	$ (55,610)
Net loss per share attributable to common stockholders:
Basic	$ (0.91)	$ (0.89)	$ (1.40)	$ (1.49)
Diluted	$ (0.91)	$ (0.89)	$ (1.40)	$ (1.49)
Weighted-average common shares outstanding:
Basic	39,571,647	38,014,107	39,501,058	37,204,958
Diluted	39,571,647	38,014,107	39,501,058	37,204,958

Condensed Consolidated Statem_2

Condensed Consolidated Statements of Comprehensive Loss (Unaudited) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021
Statement Of Income And Comprehensive Income [Abstract]
Net loss	$ (36,182)	$ (33,821)	$ (55,255)	$ (55,610)
Other comprehensive income (loss):
Foreign currency translation adjustment, net of taxes	(23,185)	1,231	(28,545)	(1,366)
Total comprehensive loss	$ (59,367)	$ (32,590)	$ (83,800)	$ (56,976)

Condensed Consolidated Statem_3

Condensed Consolidated Statements of Stockholders' Equity (unaudited) - USD ($) $ in Thousands	Total	Convertible Senior Notes Due 2026	Convertible Senior Notes Due 2022	Cumulative effect of adoption of ASU 2020-06, net of taxes	Common Stock	Common Stock Convertible Senior Notes Due 2022	Additional Paid-in Capital	Additional Paid-in Capital Convertible Senior Notes Due 2026	Additional Paid-in Capital Convertible Senior Notes Due 2022	Additional Paid-in Capital Cumulative effect of adoption of ASU 2020-06, net of taxes	Accumulated Deficit	Accumulated Deficit Cumulative effect of adoption of ASU 2020-06, net of taxes	Accumulated Other Comprehensive Income (Loss)
Balance at Dec. 31, 2020	$ 252,305				$ 35		$ 542,776				$ (293,316)		$ 2,810
Beginning Balance, shares at Dec. 31, 2020					35,449,447
Issuance of common stock in connection with acquisition	23,032						23,032
Issuance of common stock in connection with acquisition, shares					162,820
Stock-based compensation	12,770						12,770
Vesting of restricted stock units and performance-based restricted stock units	1				$ 1
Vesting of restricted stock units and performance-based restricted stock units, shares					64,304
Stock award shares withheld to settle employee tax withholding liability	(1,611)						(1,611)
Stock award shares withheld to settle employee tax withholding liability, shares					(11,649)
Exercise of stock options	1,604						1,604
Exercise of stock options, shares					52,955
Issuance of shares under employee stock purchase plan	2,451						2,451
Issuance of shares under employee stock purchase plan, shares					23,499
Equity component of convertible notes due 2026, net of allocated issuance costs and taxes		$ 99,000						$ 99,000
Purchase of capped call hedge for the convertible notes due 2026, including issuance costs		$ (35,124)						$ (35,124)
Settlement of convertible notes due 2022			$ 15,652			$ 2			$ 15,650
Settlement of convertible notes due 2022, shares						1,870,823
Termination and modification of capped call hedge for convertible notes due 2022			10,886						10,886
Other comprehensive income (loss)	(2,597)												(2,597)
Net loss	(21,789)										(21,789)
Balance at Mar. 31, 2021	356,580				$ 38		671,434				(315,105)		213
Ending Balance, shares at Mar. 31, 2021					37,612,199
Balance at Dec. 31, 2020	252,305				$ 35		542,776				(293,316)		2,810
Beginning Balance, shares at Dec. 31, 2020					35,449,447
Net loss	(55,610)
Balance at Jun. 30, 2021	405,329				$ 38		752,773				(348,926)		1,444
Ending Balance, shares at Jun. 30, 2021					38,288,685
Balance at Dec. 31, 2020	252,305				$ 35		542,776				(293,316)		2,810
Beginning Balance, shares at Dec. 31, 2020					35,449,447
Balance at Dec. 31, 2021	462,689			$ (137,979)	$ 39		853,664			$ (185,141)	(388,112)	$ 47,162	(2,902)
Ending Balance, shares at Dec. 31, 2021					39,389,733
Balance at Mar. 31, 2021	356,580				$ 38		671,434				(315,105)		213
Beginning Balance, shares at Mar. 31, 2021					37,612,199
Issuance of common stock in connection with acquisition	64,482						64,482
Issuance of common stock in connection with acquisition, shares					555,332
Issuance of common stock for contingent consideration	720						720
Issuance of common stock for contingent consideration, shares					6,188
Stock-based compensation	15,635						15,635
Vesting of restricted stock units and performance-based restricted stock units, shares					65,364
Stock award shares withheld to settle employee tax withholding liability	(1,233)						(1,233)
Stock award shares withheld to settle employee tax withholding liability, shares					(9,929)
Exercise of stock options	559						559
Exercise of stock options, shares					22,898
Settlement of convertible notes due 2022			$ 1,176						$ 1,176
Settlement of convertible notes due 2022, shares						36,633
Other comprehensive income (loss)	1,231												1,231
Net loss	(33,821)										(33,821)
Balance at Jun. 30, 2021	405,329				$ 38		752,773				(348,926)		1,444
Ending Balance, shares at Jun. 30, 2021					38,288,685
Balance at Dec. 31, 2021	462,689			(137,979)	$ 39		853,664			(185,141)	(388,112)	47,162	(2,902)
Beginning Balance, shares at Dec. 31, 2021					39,389,733
Stock-based compensation	6,314						6,314
Vesting of restricted stock units and performance-based restricted stock units	1				$ 1
Vesting of restricted stock units and performance-based restricted stock units, shares					68,560
Stock award shares withheld to settle employee tax withholding liability	(572)						(572)
Stock award shares withheld to settle employee tax withholding liability, shares					(13,411)
Exercise of stock options	17						17
Exercise of stock options, shares					725
Issuance of shares under employee stock purchase plan	1,702						1,702
Issuance of shares under employee stock purchase plan, shares					58,747
Other comprehensive income (loss)	(5,360)												(5,360)
Net loss	(19,073)										(19,073)
Balance at Mar. 31, 2022	307,739				$ 40		675,984				(360,023)		(8,262)
Ending Balance, shares at Mar. 31, 2022					39,504,354
Balance at Dec. 31, 2021	$ 462,689			$ (137,979)	$ 39		853,664			$ (185,141)	(388,112)	$ 47,162	(2,902)
Beginning Balance, shares at Dec. 31, 2021					39,389,733
Exercise of stock options, shares	4,011
Net loss	$ (55,255)
Balance at Jun. 30, 2022	263,291				$ 40		690,903				(396,205)		(31,447)
Ending Balance, shares at Jun. 30, 2022					39,677,100
Balance at Mar. 31, 2022	307,739				$ 40		675,984				(360,023)		(8,262)
Beginning Balance, shares at Mar. 31, 2022					39,504,354
Stock-based compensation	16,578						16,578
Vesting of restricted stock units and performance-based restricted stock units, shares					219,765
Stock award shares withheld to settle employee tax withholding liability	(1,724)						(1,724)
Stock award shares withheld to settle employee tax withholding liability, shares					(50,305)
Exercise of stock options	65						65
Exercise of stock options, shares					3,286
Other comprehensive income (loss)	(23,185)												(23,185)
Net loss	(36,182)										(36,182)
Balance at Jun. 30, 2022	$ 263,291				$ 40		$ 690,903				$ (396,205)		$ (31,447)
Ending Balance, shares at Jun. 30, 2022					39,677,100

Condensed Consolidated Statem_4

Condensed Consolidated Statements of Cash Flows (unaudited) - USD ($) $ in Thousands	3 Months Ended	6 Months Ended		12 Months Ended
	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021	Dec. 31, 2021
Cash flows from operating activities:
Net loss		$ (55,255)	$ (55,610)
Adjustments to reconcile net loss to net cash provided by (used in) operating activities:
Depreciation and amortization		30,691	23,854
Amortization of deferred costs		8,740	7,184
Deferred income taxes		(7,568)	(9,778)
Accretion of interest on convertible senior notes		2,324	15,821
(Gain) Loss on disposal of assets		934	(1)
Loss on extinguishment of convertible notes and capped call modification	$ 37		2,925
Provision for credit losses and sales reserve		278	1,905
Stock-based compensation		22,295	28,190
Other non-cash adjustments		(57)	(31)
Changes in operating assets and liabilities:
Accounts receivable		23,031	19,312
Prepaid expenses		(2,068)	(922)
Deferred costs		(10,530)	(8,107)
Other assets		6,223	(850)
Accounts payable		(4,187)	(60)
Accrued payroll and employee related liabilities		(7,971)	(5,320)
Accrued expenses		1,837	971
Deferred revenue		(4,526)	(180)
Other liabilities		(6,413)	(4,632)
Net cash provided by (used in) operating activities		(2,222)	14,671
Cash flows from investing activities:
Capital expenditures		(2,726)	(2,128)
Payment for acquisition of business, net of acquired cash		(47)	(197,666)
Additions to capitalized software development costs		(7,436)	(6,082)
Net cash used in investing activities		(10,209)	(205,876)
Cash flows from financing activities:
Proceeds from issuance of convertible notes			375,000
Payments of debt issuance costs			(10,391)
Purchase of convertible notes capped call hedge			(35,100)
Repurchase of convertible notes			(58,641)
Proceeds from termination of convertible notes capped call hedge			10,650
Stock award shares withheld to settle employee tax withholding liability		(2,295)	(2,843)
Proceeds from employee stock purchase plan		1,702	2,451
Proceeds from stock option exercises		82	2,163
Other		(38)
Net cash provided by (used in) financing activities		(549)	283,289
Effect of exchange rates on cash, cash equivalents and restricted cash		(2,299)	588
Net increase (decrease) in cash, cash equivalents and restricted cash		(15,279)	92,672
Cash, cash equivalents and restricted cash—beginning of period		492,758	475,630	$ 475,630
Cash, cash equivalents and restricted cash—end of period	$ 568,302	477,479	568,302	$ 492,758
Supplemental disclosures of cash flow information:
Interest		281	610
Taxes, net of refunds received		1,179	935
Supplemental disclosure of non-cash activities:
Common stock issued in connection with acquisition			87,514
Contingent consideration in connection with acquisition			9,135
Common stock issued in connection with contingent consideration payment			720
Common stock issued in connection with settlement of convertible notes			16,826
Stock-based compensation capitalized for software development costs		865	215
Other non-cash activities		$ 355	$ 470

Business and Nature of Operatio

Business and Nature of Operations	6 Months Ended
Business and Nature of Operations	Jun. 30, 2022
Organization Consolidation And Presentation Of Financial Statements [Abstract]
Business and Nature of Operations	(1) Business and Nature of Operations Everbridge, Inc., a Delaware corporation (together with its wholly-owned subsidiaries, referred to as “Everbridge” or the “Company”), is a global software company that provides enterprise software applications that automate and accelerate organizations’ operational response to critical events in order to keep people safe and organizations running. The Company’s SaaS-based platform enables the Company’s customers to manage and mitigate critical events. The Company’s enterprise applications, such as Mass Notification, Safety Connection, IT Alerting, Visual Command Center, Public Warning, Community Engagement, Risk Center, Crisis Management, CareConverge, Control Center, 911 Connect, Travel Risk Management, SnapComms and E911, automate numerous critical event management (“CEM”) processes. The Company generates revenue primarily from subscription fees to the Company’s enterprise applications. The Company has operations in the United States, United Kingdom, Norway, China, Netherlands, Canada, New Zealand, France, India, and other countries.

Summary of Significant Accounti

Summary of Significant Accounting Policies	6 Months Ended
Summary of Significant Accounting Policies	Jun. 30, 2022
Accounting Policies [Abstract]
Summary of Significant Accounting Policies	(2) Summary of Significant Accounting Policies Basis of Presentation The accompanying unaudited condensed consolidated financial statements have been prepared in accordance with generally accepted accounting principles in the United States of America (“U.S. GAAP”) and applicable rules and regulations of the Securities and Exchange Commission (“SEC”) regarding interim financial reporting. Certain information and note disclosures normally included in the financial statements prepared in accordance with U.S. GAAP have been condensed or omitted pursuant to such rules and regulations. Therefore, these condensed consolidated financial statements should be read in conjunction with the consolidated financial statements and notes included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2021. The condensed consolidated balance sheet as of December 31, 2021, included herein, was derived from the audited financial statements as of that date, but does not include all disclosures including certain notes required by U.S. GAAP on an annual reporting basis. In the opinion of management, the accompanying unaudited condensed consolidated financial statements reflect all normal recurring adjustments necessary to present fairly the financial position, results of operations, comprehensive loss, statements of stockholders’ equity and cash flows for the interim periods, but are not necessarily indicative of the results of operations to be anticipated for the full year 2022 or any future period. Effective January 1, 2022, the Company adopted the requirements of Accounting Standards Update (“ASU”) 2020-06, Debt—Debt with Conversion and Other Options (Subtopic 470-20) and Derivatives and Hedging—Contracts in Entity’s Own Equity (Subtopic 815-40): Accounting for Convertible Instruments and Contracts in an Entity’s Own Equity , as discussed in this Note 2 and Note 9. Principles of Consolidation The condensed consolidated financial statements include the accounts of the Company and its wholly owned subsidiaries. All intercompany balances and transactions have been eliminated. Use of Estimates The preparation of consolidated financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the consolidated financial statements, and the reported amount of revenues and expenses during the reporting period. Actual results could differ from those estimates. Assets and liabilities which are subject to judgment and use of estimates include the determination of the period of benefit for deferred commissions, relative stand-alone selling price for identified performance obligations in the Company’s revenue transactions, allowances for credit losses, the fair value of assets acquired and liabilities assumed in business combinations, the fair value of contingent consideration, the recoverability of goodwill and long-lived assets, valuation allowances with respect to deferred tax assets, useful lives associated with property and equipment and intangible assets, contingencies, and the valuation and assumptions underlying stock-based compensation. On an ongoing basis, the Company evaluates its estimates compared to historical experience and trends, which form the basis for making judgments about the carrying value of assets and liabilities. In addition, the Company engages valuation specialists to assist with management’s determination of the valuation of its fair values of assets acquired and liabilities assumed in business combinations, convertible senior notes, and certain market-based performance equity awards. There have been significant changes to the global economic situation as a consequence of the COVID-19 pandemic. There continue to be uncertainties with respect to macroeconomic conditions as a result of the pandemic and otherwise and there may be future periods of global instability and volatility in markets where the Company conducts business which could cause changes to estimates as a result of the financial circumstances. Such changes to estimates could potentially result in impacts that would be material to the consolidated financial statements, particularly with respect to the timing of revenue recognition resulting from potential implementation delays, evaluating the recoverability of long-lived assets with finite useful lives for impairment and estimates of credit losses for accounts receivables and contract assets. No impairments were recorded as of the balance sheet date; however, due to significant uncertainty surrounding the situation, management's judgment regarding this could change in the future. As of the date of issuance of these financial statements, the Company’s results of operations have not been significantly impacted by the COVID-19 pandemic; however, the Company continues to monitor the situation. Concentrations of Credit and Business Risk Financial instruments that potentially subject the Company to a concentration of credit risk consist of cash, cash equivalents and accounts receivable. The Company maintains cash and cash equivalent balances at several banks. Accounts located in the United States are insured by the Federal Deposit Insurance Corporation (“FDIC”) up to $ 250,000 . From time to time, balances may exceed amounts insured by the FDIC. The Company has not experienced any losses in such amounts. The Company’s accounts receivable are generally unsecured and are derived from revenue earned from customers primarily located in the United States, Norway, Netherlands, Sweden and the United Kingdom and are generally denominated in U.S. Dollars, Norwegian Krone, Euro, Swedish Kronor or British Pounds. Each reporting period, the Company reevaluates each customer’s ability to satisfy credit obligations and maintains an allowance for credit risk based on the evaluations. No single customer comprised more than 10% of the Company’s total revenue for the three and six months ended June 30, 2022 and 2021 . One customer comprised approximately 10 % of the Company’s gross accounts receivable balance at June 30, 2022 and December 31, 2021 . Subsequent to June 30, 2022, the Company received payment from the customer reducing the gross accounts receivable balance to less than 10 %. Cash and Cash Equivalents The Company considers all highly liquid instruments with original maturities of three months or less at the date of purchase to be cash equivalents. Cash equivalents consist of funds deposited into money market funds. Cash and cash equivalents are recorded at cost, which approximates fair value. Restricted Cash The Company’s restricted cash balance primarily consists of cash held at a financial institution for collateral against performance on the Company’s customer contracts and certain other cash deposits for specific purposes. Significant Accounting Policies Except for the accounting policies for restructuring charges, as set forth below, there have been no changes to the Company’s significant accounting policies described in the Annual Report on Form 10-K for the year ended December 31, 2021 filed with the SEC on February 25, 2022 , that have had a material impact on the Company’s condensed consolidated financial statements and related notes. Revenue Recognition The Company derives its revenues primarily from subscription services and professional services. Revenues are recognized when control of services is transferred to the Company’s customers in an amount that reflects the consideration it expects to be entitled to in exchange for those services. The Company determines revenue recognition through the following steps: • Identification of the contract, or contracts, with a customer; • Identification of the performance obligations in the contract; • Determination of the transaction price; • Allocation of the transaction price to the performance obligations in the contract; and • Recognition of revenue when, or as, the Company satisfies a performance obligation. Subscription Services Revenues Subscription services revenues primarily consist of fees that provide customers access to one or more of the Company’s hosted applications for critical event management, with routine customer support. Revenue is generally recognized over time on a ratable basis over the contract term beginning on the date that the Company’s service is made available to the customer. All services are recognized using an output measure of progress looking at time elapsed as the contract generally provides the customer equal benefit throughout the contract period. The Company’s subscription contracts are generally two years or longer in length, billed annually in advance, and non-cancelable. Professional Services Revenues Professional services revenues primarily consist of fees for deployment and optimization services, as well as training. The majority of the Company’s consulting contracts revenue is recognized over time as the services are performed. For contracts billed on a fixed price basis, revenue is recognized over time based on the proportion performed. Software License Revenues The Company also sells software and related post contract support for on premises usage as well as professional services, hardware and hosting. The Company’s on premises license transactions are generally perpetual in nature and are recognized at a point in time when made available to the customer for use. Significant judgment is required to determine the standalone selling prices for each distinct performance obligation in order to allocate the transaction price for purposes of revenue recognition. Making this judgment of estimating a standalone selling price involves consideration of overall pricing objectives, market conditions and other factors, including the value of the Company’s other similar contracts, the applications sold, customer demographics, geographic locations, and the number and types of users within the Company’s contracts. The significant judgment was primarily due to using such considerations to estimate the price that each distinct performance obligation would be sold for on a standalone basis because such performance obligations are typically sold together on a bundled basis. Changes in these estimates of standalone selling prices can have a material effect on the amount of revenue recognized from each distinct performance obligation. Contracts with Multiple Performance Obligations Most of the Company’s contracts with customers contain multiple performance obligations. For these contracts, the Company accounts for individual performance obligations separately if they are distinct. The transaction price is allocated to the separate performance obligations on a relative standalone selling price basis for those performance obligations with stable observable prices and then the residual method applied for any performance obligation that has pricing which is highly variable. The Company determines the standalone selling prices based on the Company’s overall pricing objectives, taking into consideration market conditions and other factors, including the value of the Company’s contracts, pricing when certain services are sold on a standalone basis, the applications sold, customer demographics, geographic locations, and the volume of services and users. Returns The Company does not offer rights of return for its products and services in the normal course of business. Customer Acceptance The Company’s contracts with customers generally do not include customer acceptance clauses. Trade and Other Receivables Trade and other receivables are primarily comprised of trade receivables that are recorded at the invoice amount, net of an allowance for credit risk, which is not material. Other receivables represent unbilled receivables related to subscription and professional services contracts, net of an allowance for credit losses, which is not material. Deferred Costs Sales commissions earned by the Company’s sales force are considered incremental and recoverable costs of obtaining a contract with a customer. Subscription-related commissions costs are deferred and then amortized on a straight-line basis over a period of benefit that the Company has determined to be four years . Sales commissions attributable to professional services are expensed within twelve months of selling the service to the customer. The Company has determined the period of benefit by taking into consideration its customer contracts, its technology and other factors. Sales commissions attributed to renewals are not material and are not commensurate with initial and growth sales. Amortization of deferred commissions is included in sales and marketing expenses in the accompanying condensed consolidated statements of operations. Deferred Revenue Deferred revenue consists of amounts that have been invoiced and for which the Company has the right to bill, but that have not been recognized as revenue because the related goods or services have not been transferred. Deferred revenue that will be realized during the succeeding 12-month period is recorded as current, and the remaining deferred revenue is recorded as non-current. In instances where the timing of revenue recognition differs from the timing of invoicing, the Company has determined its contracts generally do not include a significant financing component. The primary purpose of the Company’s invoicing terms is to provide customers with simplified and predictable ways of purchasing the Company’s products and services, not to receive financing from its customers or to provide customers with financing. Examples include invoicing at the beginning of a subscription term with revenue recognized ratably over the contract period. Restructuring Charges Restructuring charges include costs directly associated with exit or disposal activities. Restructuring actions require management to estimate the timing and amount of severance and other employee separation costs for workforce reduction, the value of lease and contract cancellation and other exit costs. Employee termination benefits are accrued upon the commitment to a termination plan and when the benefit arrangement is communicated to affected employees, or when liabilities are determined to be probable and estimable. A liability for contract termination fees is recognized in the period in which the Company terminates the contract. The Company evaluates and adjusts these costs for changes in circumstances as additional information becomes available. Recently Adopted Accounting Pronouncements ASU 2021-10 In November 2021, the Financial Accounting Standards Board (“FASB”) issued ASU 2021-10, Government Assistance (Topic 832), Disclosures by Business Entities about Government Assistance . ASU 2021-10 requires annual disclosures about transactions with a government that are accounted for by applying a grant or contribution accounting model by analogy. The Company adopted ASU 2021-10 on January 1, 2022 on a prospective basis. The adoption of this standard did not have an impact on the Company’s condensed consolidated financial statements. ASU 2021-04 In May 2021, the FASB issued ASU 2021-04, Earnings Per Share (Topic 260), Debt—Modifications and Extinguishments (Subtopic 470-50), Compensation—Stock Compensation (Topic 718), and Derivatives and Hedging—Contracts in Entity’s Own Equity (Subtopic 815-40): Issuer’s Accounting for Certain Modifications or Exchanges of Freestanding Equity-Classified Written Call Options . ASU 2021-04 requires accounting for modifications or exchanges of freestanding equity-classified written call options (for example, warrants) that remain equity classified after the modification or exchange based on the economic substance of the modification or exchange. The recognition of the modification depends on the nature of the transaction in which the equity-classified written call option is modified. If there is more than one element in a transaction (for example, if the modification involves both a debt modification and an equity issuance), then the guidance requires allocating the effect of the option modification to each element. The Company adopted ASU 2021-04 on January 1, 2022 on a prospective basis. The adoption of this standard did not have an impact on the Company’s condensed consolidated financial statements. ASU 2020-06 In August 2020, the FASB issued ASU 2020-06, Debt—Debt with Conversion and Other Options (Subtopic 470-20) and Derivatives and Hedging—Contracts in Entity’s Own Equity (Subtopic 815-40): Accounting for Convertible Instruments and Contracts in an Entity’s Own Equity . ASU 2020-06 reduces the number of accounting models for convertible instruments by eliminating two of the three models in Accounting Standards Codification (“ASC”) 470-20, Debt—Debt with Conversion and Other Options , that require separate accounting for embedded conversion features, amends the requirements for a contract that is potentially settled in an entity’s own shares to be classified in equity, and amends certain guidance on the computation of earnings per share for convertible instruments and contracts on an entity’s own equity. The Company adopted the standard on January 1, 2022 using the modified retrospective approach. Upon adoption of ASU 2020-06, the Company no longer separately presents in equity the embedded conversion feature of the 0 % convertible senior notes due March 15, 2026 (the “2026 Notes”), 0.125 % convertible senior notes due December 15, 2024 (the “2024 Notes”) and 1.50 % convertible senior notes due November 1, 2022 (the “2022 Notes”) (collective, the “Convertible Senior Notes”). Instead, the Company accounts for the Convertible Senior Notes wholly as debt. Applying the separation models prior to the adoption of ASU 2020-06 to the Convertible Senior Notes involved the recognition of a debt discount, which was amortized to interest expense via the effective interest method. The elimination of the cash conversion model will reduce reported interest expense in periods subsequent to adoption. Adoption of ASU 2020-06 resulted in an adjustment to the carrying amount of the convertible senior notes, deferred tax liabilities, additional paid-in capital and a cumulative catch-up adjustment to the opening balance of accumulated deficit; however, prior-period information, including basic and diluted loss per share of common stock, has not been adjusted as a result of applying the modified retrospective approach and continue to be reported under the accounting standards in effect for the prior period. The adoption of ASU 2020-06 had no impact on total cash provided from or used in operating, financing, or investing activities in the Company’s condensed consolidated statements of cash flows. For details on the impact of the Company’s adoption of ASU 2020-06, see Note 9. Recently Issued Accounting Guidance Not Yet Adopted ASU 2021-08 In October 2021, the FASB issued ASU 2021-08, Business Combinations (Topic 805), Accounting for Contract Assets and Contract Liabilities from Contracts with Customers . ASU 2021-08 requires the recognition and measurement of contract assets and contract liabilities acquired in a business combination in accordance with ASC 606, Revenue from Contracts with Customers . Considerations to determine the amount of contract assets and contract liabilities to record at the acquisition date include the terms of the acquired contract, such as timing of payment, identification of each performance obligation in the contract and allocation of the contract transaction price to each identified performance obligation on a relative standalone selling price basis as of contract inception. ASU 2021-08 is effective for the Company beginning in the first quarter of 2023. ASU 2021-08 should be applied prospectively for acquisitions occurring on or after the effective date of the amendments. Early adoption of the proposed amendments would be permitted, including adoption in an interim period. The Company is currently assessing the impact this standard will have on the Company’s condensed consolidated financial statements. Other accounting standard updates effective for interim and annual periods beginning after December 31, 2021 are not expected to have a material impact on the Company’s financial position, results of operations or cash flows.

Accounts Receivable and Contrac

Accounts Receivable and Contract Assets, Net	6 Months Ended
Accounts Receivable and Contract Assets, Net	Jun. 30, 2022
Accounts Receivable Net [Abstract]
Accounts Receivable and Contract Assets, Net	(3) Accounts Receivable and Contract Assets, Net Accounts receivable, net is as follows (in thousands): As of As of June 30, 2022 December 31, 2021 Accounts receivable amortized cost $ 104,466 $ 127,917 Allowance for credit losses ( 6,685 ) ( 6,922 ) Net accounts receivable $ 97,781 $ 120,995 The following table summarizes the changes in the allowance for credit losses for accounts receivable (in thousands): Three Months Ended Six Months Ended 2022 2021 2022 2021 Balance, beginning of period $ ( 6,773 ) $ ( 4,772 ) $ ( 6,922 ) $ ( 3,788 ) Provision for expected credit losses ( 247 ) ( 405 ) ( 396 ) ( 1,417 ) Write-offs, net 335 ( 66 ) 633 ( 38 ) Balance, end of period $ ( 6,685 ) $ ( 5,243 ) $ ( 6,685 ) $ ( 5,243 ) Contract assets, net, included in deferred costs and other current assets on the condensed consolidated balance sheets is as follows (in thousands): As of As of June 30, 2022 December 31, 2021 Contract asset amortized cost $ 7,813 $ 8,569 Allowance for credit losses ( 1,067 ) ( 1,160 ) Net contract asset $ 6,746 $ 7,409 The following table summarizes the changes in the allowance for credit losses for contract assets (in thousands): Three Months Ended Six Months Ended 2022 2021 2022 2021 Balance, beginning of period $ ( 1,270 ) $ ( 842 ) $ ( 1,160 ) $ ( 398 ) Provision for expected credit losses, net 169 ( 29 ) 38 ( 473 ) Write-offs 34 30 55 30 Balance, end of period $ ( 1,067 ) $ ( 841 ) $ ( 1,067 ) $ ( 841 ) Credit loss expense was $ 0.1 million and $ 0.1 million for the three months ended June 30, 2022 and 2021, respectively. Credit loss expense was $ 0.3 million and $ 1.5 million for the six months ended June 30, 2022 and 2021 , respectively. Subsequent to June 30, 2022, the Company received payment from a customer reducing accounts receivable provision for expected credit losses and credit loss expense by $ 1.4 million. The following table summarizes the changes in the sales reserve (in thousands): Three Months Ended Six Months Ended 2022 2021 2022 2021 Balance, beginning of period $ ( 250 ) $ ( 149 ) $ ( 250 ) $ ( 175 ) Additions ( 1 ) ( 259 ) ( 1 ) ( 259 ) Write-offs — 8 — 34 Balance, end of period $ ( 251 ) $ ( 400 ) $ ( 251 ) $ ( 400 )

Property and Equipment, Net

Property and Equipment, Net	6 Months Ended
Property and Equipment, Net	Jun. 30, 2022
Property Plant And Equipment [Abstract]
Property and Equipment, Net	(4) Property and Equipment, Net Property and equipment, net consisted of the following (in thousands): Useful life As of As of in years June 30, 2022 December 31, 2021 Furniture and equipment 5 $ 2,498 $ 2,530 Leasehold improvements (1) 9 7,169 7,842 System hardware 5 1,616 1,357 Office computers 3 9,766 8,783 Computer and system software 3 2,578 2,694 23,627 23,206 Less accumulated depreciation and amortization ( 12,939 ) ( 11,021 ) Property and equipment, net $ 10,688 $ 12,185 (1) Lesser of the lease term or the estimated useful lives of the improvements, which may be up to 9 years. Depreciation and amortization expense for property and equipment was $ 1.3 million and $ 0.9 million for the three months ended June 30, 2022 and 2021, respectively. Depreciation and amortization expense for property and equipment was $ 2.4 million and $ 1.7 million for the six months ended June 30, 2022 and 2021 , respectively. The Company recognized $ 0.9 million of loss on disposal of assets related to the 2022 Strategic Realignment (as defined in Note 18). See Note 18 for details on the 2022 Strategic Realignment.

Capitalized Software Developmen

Capitalized Software Development Costs, Net	6 Months Ended
Capitalized Software Development Costs, Net	Jun. 30, 2022
Research And Development [Abstract]
Capitalized Software Development Costs, Net	(5) Capitalized Software Development Costs, Net Capitalized software development costs, net consisted of the following (in thousands): Gross Amortization Accumulated Net As of June 30, 2022 $ 83,331 3 years $ ( 57,784 ) $ 25,547 As of December 31, 2021 75,042 3 years ( 52,322 ) 22,720 The Company capitalized software development costs of $ 8.3 million and $ 6.1 million for the six months ended June 30, 2022 and 2021, respectively. Amortization expense for capitalized software development costs was $ 2.7 million and $ 2.2 million for the three months ended June 30, 2022 and 2021, respectively. Amortization expense for capitalized software development costs was $ 5.5 million and $ 4.3 million for the six months ended June 30, 2022 and 2021, respectively. Amortization of capitalized software development costs is classified within cost of revenue in the condensed consolidated statements of operations. The expected amortization of capitalized software development costs, as of June 30, 2022, for each of the following years is as follows (in thousands): 2022 (for the remaining six months) $ 6,508 2023 10,371 2024 7,334 2025 1,334 $ 25,547

Fair Value Measurements

Fair Value Measurements	6 Months Ended
Fair Value Measurements	Jun. 30, 2022
Fair Value Disclosures [Abstract]
Fair Value Measurements	(6) Fair Value Measurements The carrying amounts of cash and cash equivalents, accounts receivable, accounts payable and accrued liabilities approximate fair value because of the short maturity of these items. Certain assets, including long-lived assets, goodwill and intangible assets are also subject to measurement at fair value on a non-recurring basis if they are deemed to be impaired as a result of an impairment review. For the six months ended June 30, 2022 and year ended December 31, 2021 , no impairments were identified of those assets requiring measurement at fair value on a non-recurring basis. The following table summarizes the Company's financial assets and liabilities measured at fair value on a recurring basis by level within the fair value hierarchy. Financial assets and financial liabilities are classified in their entirety based on the lowest level of input that is significant to the fair value measurement (in thousands): As of June 30, 2022 Quoted Significant Prices in Other Significant Active Observable Unobservable Markets Inputs Inputs Total Fair (Level 1) (Level 2) (Level 3) Value Assets: Cash equivalents: Money market funds $ 410,412 $ — $ — $ 410,412 Total financial assets $ 410,412 $ — $ — $ 410,412 Liabilities: Contingent consideration $ — $ — $ — $ — Total financial liabilities $ — $ — $ — $ — As of December 31, 2021 Quoted Significant Prices in Other Significant Active Observable Unobservable Markets Inputs Inputs Total Fair (Level 1) (Level 2) (Level 3) Value Assets: Cash equivalents: Money market funds $ 409,692 $ — $ — $ 409,692 Total financial assets $ 409,692 $ — $ — $ 409,692 Liabilities: Contingent consideration $ — $ — $ 59 $ 59 Total financial liabilities $ — $ — $ 59 $ 59 The Company classifies and discloses fair value measurements in one of the following three categories of fair value hierarchy: Level 1 - Unadjusted quoted prices in active markets that are accessible at the measurement date for identical, unrestricted assets and liabilities. Level 2 - Quoted prices in markets that are not active or financial instruments for which all significant inputs are observable, either directly or indirectly. Level 3 - Prices or valuations that require inputs that are both significant to the fair value measurement and unobservable. A financial instrument’s level within the fair value hierarchy is based on the lowest level of any input that is significant to the fair value measurement. The Company’s assets that are measured by management at fair value on a recurring basis are generally classified within Level 1 or Level 2 of the fair value hierarchy. The Company did no t have any transfers into and out of Level 1 or Level 2 during the six months ended June 30, 2022. The Company considers all highly liquid investments purchased with a remaining maturity of three months or less to be cash equivalents. The fair value of the Company’s investments in certain money market funds is their face value and such instruments are classified as Level 1 and are included in cash and cash equivalents on the condensed consolidated balance sheets. The following tables summarize the changes in Level 3 financial instruments (in thousands): Fair value at December 31, 2020 $ 10,619 Contingent consideration from RedSky acquisition 9,135 Adjustment for one2many acquisition ( 690 ) Adjustment for SnapComms acquisition 732 Foreign currency translation ( 465 ) Fair value at March 31, 2021 19,331 Adjustment for one2many acquisition 38 Adjustment for SnapComms acquisition ( 23 ) Payment for SnapComms acquisition ( 720 ) Foreign currency translation 149 Fair value at June 30, 2021 $ 18,775 Fair value at December 31, 2021 $ 59 Adjustment for Anvil acquisition ( 52 ) Foreign currency translation ( 1 ) Fair value at March 31, 2022 6 Adjustment for Anvil acquisition ( 5 ) Foreign currency translation ( 1 ) Fair value at June 30, 2022 $ — The valuation of the contingent consideration was derived using estimates of the probability of achievement within specified time periods based on projections of future revenue metrics per the terms of the applicable agreements. These include estimates of the Company’s assessment of the probability of meeting such results, with the probability-weighted earn-out using a Monte Carlo Simulation Model then discounted to estimate fair value. Fair value is estimated using the probability weighted cash flow estimate closer to the measurement date. The various operating performance measures included in these contingent consideration agreements primarily relate to product revenue. As these are unobservable inputs, the contingent consideration liabilities are included in Level 3 inputs. During the six months ended June 30, 2022, as a result of assessing the probabilities of payment for the potential contingent consideration for The Anvil Group (International) Limited, Anvil Worldwide Limited and The Anvil Group Limited (collectively, “Anvil”) through June 30, 2023, the Company recognized a decrease in the fair value of Anvil’s contingent consideration obligation in the amount of $ 0.1 million . The Company estimates the fair value of the convertible senior notes based on market-observable inputs (Level 2). As of June 30, 2022 and December 31, 2021, the fair value of the 2026 Notes was determined to be $ 302.8 million and $ 318.3 million, respectively, and the principal amount of the notes was $ 375.0 million for each period. As of June 30, 2022 and December 31, 2021, the fair value of 2024 Notes was determined to be $ 393.6 million and $ 440.6 million, respectively, and the principal amount of the notes was $ 450.0 million for each period. As of June 30, 2022 and December 31, 2021, the fair value of the 2022 Notes was determined to be $ 9 thousand and $ 16 thousand, respectively, and the principal amount of the notes was $ 8 thousand for each period.

Goodwill and Intangible Assets,

Goodwill and Intangible Assets, Net	6 Months Ended
Goodwill and Intangible Assets, Net	Jun. 30, 2022
Goodwill And Intangible Assets Disclosure [Abstract]
Goodwill and Intangible Assets, Net	(7) Goodwill and Intangible Assets, Net The following table displays the changes in the gross carrying amount of goodwill (in thousands): Balance at December 31, 2021 $ 531,163 Acquisition initial value adjustment ( 1,788 ) Foreign currency translation ( 21,557 ) Balance at June 30, 2022 $ 507,818 There were no impairments recorded against goodwill during the six months ended June 30, 2022 and for the year ended December 31, 2021. Intangible assets consisted of the following (in thousands): As of June 30, 2022 Gross Weighted Accumulated Net Amortizable intangible assets: Developed technology $ 42,220 3.42 $ ( 22,062 ) $ 20,158 Tradenames 25,706 4.02 ( 13,967 ) 11,739 Customer relationships 211,870 8.36 ( 51,056 ) 160,814 Total intangible assets $ 279,796 $ ( 87,085 ) $ 192,711 As of December 31, 2021 Gross Weighted Accumulated Net Amortizable intangible assets: Developed technology $ 43,178 3.41 $ ( 16,214 ) $ 26,964 Tradenames 28,250 4.13 ( 12,779 ) 15,471 Customer relationships 219,850 8.30 ( 42,966 ) 176,884 Total intangible assets $ 291,278 $ ( 71,959 ) $ 219,319 Amortization expense for intangible assets was $ 11.2 million and $ 10.0 million for the three months ended June 30, 2022 and 2021, respectively. Amortization expense for intangible assets was $ 22.8 million and $ 17.9 million for the six months ended June 30, 2022 and 2021, respectively. Included in the amortization expense amounts is amortization expense attributed to developed technology within cost of revenue of $ 6.3 million and $ 5.6 million for the six months ended June 30, 2022 and 2021, respectively. During the six months ended June 30, 2022, the Company retired $ 5.4 million of fully amortized intangible assets. The expected amortization of the intangible assets, as of June 30, 2022, for each of the next five years and thereafter is as follows (in thousands): 2022 (for the remaining six months) $ 20,638 2023 38,497 2024 33,213 2025 26,890 2026 20,984 Thereafter 52,489 $ 192,711

Business Combinations

Business Combinations	6 Months Ended
Business Combinations	Jun. 30, 2022
Business Combinations [Abstract]
Business Combinations	(8) Business Combinations The Company accounted for the following acquisitions using the acquisition method of accounting for business combinations under ASC 805, Business Combinations , which required that the assets acquired and liabilities assumed be recognized on the balance sheet at their fair values as of the acquisition date. The excess of the purchase price over the net fair value of the assets and liabilities was recorded as goodwill. This goodwill includes the know-how of the assembled workforce, the ability of the workforce to further improve technology and product offerings, customer relationships and the expected cash flows resulting from these efforts. Goodwill may also include expected synergies resulting from the complementary strategic fit these businesses bring to existing operations. Fair value estimates are based on a complex series of judgments about future events and uncertainties and rely heavily on estimates and assumptions. The judgments used to determine the estimated fair value assigned to each class of assets acquired and liabilities assumed, as well as asset lives and the expected future cash flows and related discount rates, can materially impact the Company’s results of operations. Significant inputs used for the model included the amount of cash flows, the expected period of the cash flows and the discount rates. Significant estimation was required by management in determining the fair value of the customer relationship intangible assets, deferred revenue and contingent consideration liabilities. The significant estimation is primarily due to the judgmental nature of the inputs to the valuation models used to measure the fair value of these intangible assets, deferred revenue and contingent consideration liabilities, as well as the sensitivity of the respective fair values to the underlying significant assumptions. The Company used the income approach to measure the fair value of these intangible assets, a discounted cash flow approach for deferred revenue and a Monte Carlo simulation model to measure the fair value of the contingent consideration liabilities. The significant assumptions used to estimate the fair value of the intangible assets, deferred revenue and contingent consideration liabilities included forecasted revenues from existing customers, existing customer attrition rates, estimated costs required to fulfill the deferred revenue obligation and forecasted revenues for the contingent consideration earnout period. When estimating the significant assumptions to be used in the valuation the Company includes a consideration of current industry information, market and economic trends, historical results of the acquired business, nature of the performance obligations associated with the deferred revenue and other relevant factors. These significant assumptions are forward-looking and could be affected by future economic and market conditions. The valuation of the contingent consideration was derived using estimates of the probability of achievement within specified time periods based on projections of future revenue metrics per the terms of the applicable agreements. These include estimates of the Company’s assessment of the probability of meeting such results, with the probability-weighted earn-out using a Monte Carlo Simulation Model then discounted to estimate fair value. Fair value is estimated using the probability weighted cash flow estimate closer to the measurement date. The various operating performance measures included in these contingent consideration agreements primarily relate to product revenue. The business acquisitions discussed below are included in the Company’s results of operations from their respective dates of acquisition. 2021 Acquisitions During the year ended December 31, 2021, the Company acquired Red Sky Technologies Inc., xMatters Holdings, Inc. and The Anvil Group (International) Limited, Anvil Worldwide Limited and The Anvil Group Limited. These acquisitions were not material and neither the investment in the assets nor the results of operations of these acquisitions were significant to the Company’s consolidated financial position or results of operations, and thus pro forma information is not required to be presented. Red Sky Technologies Inc. On January 15, 2021 , the Company entered into a Stock Purchase Agreement with Red Sky Technologies Inc. (“RedSky”) pursuant to which the Company purchased all of the issued and outstanding shares of stock of RedSky for a base consideration of $ 55.4 million, net of cash acquired. The Company paid $ 32.4 million in cash, net of cash acquired, and issued 162,820 newly issued shares of the Company’s common stock at closing. On the date of this acquisition, the average price of the Company’s common stock on the Nasdaq Global Market was $ 141.46 per share. In addition to the base purchase price, there was also a potential contingent payment of up to $ 30 million that was eligible to be earned by the sellers based on certain revenue targets through the contractual measurement period. At the date of the acquisition, the Company preliminarily assessed the probability of RedSky meeting the revenue metrics through the contractual measurement period and recorded a $ 9.1 million initial fair value of contingent consideration as part of the purchase price allocation. During the year ended December 31, 2021, the Company paid $ 0.4 million in cash and issued 4,058 shares of the Company’s common stock to settle RedSky’s contingent consideration liability. The Company acquired RedSky for its E911 incident response solutions platform to enhance the Company’s CEM suite of solutions as well as market penetration and customer reach. xMatters Holdings, Inc. On April 6, 2021, the Company and xMatters Holdings, Inc. (“xMatters”) signed a definitive agreement pursuant to which the Company agreed to purchase all of the issued and outstanding shares of stock of xMatters. This acquisition closed on May 7, 2021 . The Company purchased all of the issued and outstanding shares of stock of xMatters for a base consideration of $ 242.6 million. The Company paid $ 178.1 million in cash and issued 555,332 newly issued shares of the Company’s common stock at closing. On the date of this acquisition, the average price of the Company’s common stock on the Nasdaq Global Market was $ 116.12 per share. The Company acquired xMatters for its service reliability platforms to enhance the Company’s CEM suite of solutions as well as market penetration and customer reach. The following table summarizes the estimated fair value of the assets acquired and the liabilities assumed, which were recorded as of the acquisition date, as well as the aggregate consideration for the acquisition of xMatters made by the Company (in thousands): xMatters Assets acquired Accounts receivable $ 6,716 Property and equipment 1,458 Trade names 8,200 Acquired technology 8,390 Customer relationships 78,940 Goodwill 170,437 Other assets 5,433 Total assets acquired 279,574 Liabilities assumed Accounts payable 1,164 Accrued expenses 5,517 Deferred revenue 34,421 Deferred tax liabilities 3,436 Other liabilities 5,056 Net assets acquired $ 229,980 Consideration paid Cash paid, net of cash acquired $ 165,498 Fair value of common stock issued 64,482 Total $ 229,980 The weighted average useful life of all identified acquired intangible assets is 8.13 years. The average useful lives for acquired technologies, customer relationships and trade names are 3.0 years, 9.0 years and 5.0 years, respectively. Identifiable intangible assets with definite lives are amortized over the period of estimated benefit using the straight-line method. The straight-line method of amortization represents the Company’s best estimate of the period of expected cash flows of the identifiable intangible assets. The goodwill balance is primarily attributed to the anticipated synergies from the acquisition and expanded market opportunities with respect to the integration of xMatters’ products with the Company's other solutions. The Company believes that the factors listed above in relation to the purchase of xMatters support the amount of goodwill recorded as a result of the purchase price paid for the acquisition, in relation to other acquired tangible and intangible assets. The resulting goodwill from the xMatters acquisition is not deductible for income tax purposes. For the year ended December 31, 2021, the Company incurred transaction costs of $ 1.5 million in connection with the xMatters acquisition. The Anvil Group (International) Limited, Anvil Worldwide Limited and The Anvil Group Limited On November 4, 2021 , the Company entered into an agreement with the shareholders of The Anvil Group (International) Limited, Anvil Worldwide Limited and The Anvil Group Limited (collectively, “Anvil”) pursuant to which the Company purchased all of the issued and outstanding share capital of Anvil for a base consideration of $ 161.5 million . The Company paid $ 70.2 million in cash at closing, acquired net purchase liabilities of $ 1.6 million and issued $ 89.7 million consideration loan notes. On November 10, 2021, the Company issued 574,639 newly issued shares of the Company’s common stock to settle consideration loan notes issued on the acquisition date. In addition to the base purchase price, there is also a potential contingent payment of up to $ 0.8 million that may be paid to the sellers on or before June 30, 2023 . At the date of the acquisition, the Company preliminarily assessed the probability of the contingent consideration payment and recorded a $ 0.1 million preliminary fair value as part of the purchase price allocation. During the six months ended June 30, 2022, the Company recognized a decrease in the fair value of Anvil’s contingent consideration obligation in general and administrative expenses in the condensed consolidated statements of operations in the amount of $ 0.1 million . The Company acquired Anvil for its travel risk management, operational resiliency and occupational health solutions platforms to enhance the Company’s CEM suite of solutions as well as market penetration and customer reach. As the Company finalizes its estimation of the fair value of the assets acquired and liabilities assumed, additional adjustments may be recorded during the measurement period (a period not to exceed 12 months). The initial accounting is incomplete as of June 30, 2022 for the acquired assets and liabilities as the Company is currently in the process of completing the assessment of the tax attributes of the business combination. The finalization of the acquisition accounting valuation assessment may result in a change in the valuation of the deferred tax assets and liabilities which could have a material impact on the Company’s results of operations and financial position. During the six months ended June 30, 2022 , the Company recognized an increase of $ 2.0 million in customer relationship intangible assets, a $ 0.5 million increase in deferred tax liabilities and a $ 1.6 million decrease to goodwill. The following table summarizes the preliminary estimated fair value of the assets acquired and the liabilities assumed, which were recorded as of the acquisition date, as well as the aggregate consideration for the acquisition of Anvil made by the Company (in thousands): Anvil Assets acquired Accounts receivable $ 2,361 Property and equipment 204 Trade names 2,600 Acquired technology 3,800 Customer relationships 25,280 Goodwill 127,061 Other assets 5,022 Total assets acquired 166,328 Liabilities assumed Accounts payable 837 Accrued expenses 560 Deferred revenue 3,365 Deferred tax liabilities 6,119 Other liabilities 1,821 Net assets acquired $ 153,626 Consideration paid Cash paid, net of cash acquired $ 63,911 Consideration loan notes issued 89,655 Contingent consideration 60 Total $ 153,626 The weighted average useful life of all identified acquired intangible assets is 8.07 years. The average useful lives for acquired technologies, customer relationships and trade names are 4.0 years, 9.0 years and 5.0 years, respectively. Identifiable intangible assets with definite lives are amortized over the period of estimated benefit using the straight-line method. The straight-line method of amortization represents the Company’s best estimate of the period of expected cash flows of the identifiable intangible assets. The goodwill balance is primarily attributed to the anticipated synergies from the acquisition and expanded market opportunities with respect to the integration of Anvil’s products with the Company's other solutions. The acquisition of Anvil will bring in house the expertise and experience to manage medical and travel-related situations for the Company’s travel risk management offerings to new and existing customers. The Company believes that the factors listed above in relation to the purchase of Anvil support the amount of goodwill recorded as a result of the purchase price paid for the acquisition, in relation to other acquired tangible and intangible assets. The resulting goodwill from the Anvil acquisition is not deductible for income tax purposes. For the year ended December 31, 2021, the Company incurred transaction costs of $ 1.4 million in connection with the Anvil acquisition.

Convertible Senior Notes

Convertible Senior Notes	6 Months Ended
Convertible Senior Notes	Jun. 30, 2022
Debt Disclosure [Abstract]
Convertible Senior Notes	(9) Convertible Senior Notes Adoption of ASU 2020-06 On January 1, 2022, the Company adopted ASU 2020-06 and applied it to its Convertible Senior Notes using the modified retrospective method. Adoption of ASU 2020-06 resulted in an adjustment to convertible senior notes, deferred tax liabilities, additional paid-in capital and accumulated deficit. The Company recognized the cumulative effect of initially applying ASU 2020-06 as an adjustment to the opening balance of accumulated deficit. Comparative information has not been restated and continues to be reported under the accounting standards in effect for those periods. The cumulative effect of the changes made to the Company’s consolidated January 1, 2022 balance sheet for the adoption of ASU 2020-06 was as follows (in thousands): Balance at Adjustments Due Balance at December 31, 2021 to ASU 2020-06 January 1, 2022 BALANCE SHEET Liabilities and Stockholders’ Equity Convertible senior notes, current $ 8 $ — $ 8 Convertible senior notes, non-current 665,695 142,836 808,531 Deferred tax liabilities 16,082 ( 4,858 ) 11,224 Additional paid-in capital 853,664 ( 185,141 ) 668,523 Accumulated deficit ( 388,112 ) 47,162 ( 340,950 ) 0% Convertible Senior Notes Due 2026 In March 2021, the Company issued $ 375.0 million aggregate principal amount of 0 % convertible senior notes due 2026, including $ 50.0 million aggregate principal amount of 2026 Notes issued upon the initial purchasers’ exercise in full of their option to purchase additional 2026 Notes. The 2026 Notes will mature on March 15, 2026 , unless earlier redeemed or repurchased by the Company or converted by the holders pursuant to their terms. The Company will pay special interest, if any, at the Company’s election as the sole remedy relating to the failure to comply with certain reporting obligations and under certain circumstances. The 2026 Notes are governed by an Indenture between the Company, as issuer, and U.S. Bank National Association, as trustee (the “2026 Notes Indenture”). The 2026 Notes are unsecured and rank: senior in right of payment to the Company’s indebtedness that is expressly subordinated in right of payment to the 2026 Notes; equal in right of payment to the Company’s existing and future indebtedness that is not so subordinated, including its 1.50% convertible senior notes due 2022 (see 1.50% Convertible Senior Notes Due 2022 below) and 0.125% convertible senior notes due 2024 (see 0.125% Convertible Senior Notes Due 2024 below); effectively junior in right of payment to any of the Company’s secured indebtedness to the extent of the value of the assets securing such indebtedness; and structurally junior to all existing and future indebtedness and other liabilities incurred by the Company’s subsidiaries. Upon conversion, the Company will pay or deliver, as the case may be, cash, shares of the Company’s common stock or a combination of cash and shares of common stock, at the Company’s election. The 2026 Notes have an initial conversion rate of 5.5341 shares of common stock per $ 1,000 principal amount of 2026 Notes. This represents an initial effective conversion price of approximately $ 180.70 per share of common stock and approximately 2.1 million shares issuable upon conversion. Throughout the term of the 2026 Notes, the conversion rate may be adjusted upon the occurrence of certain events. Holders of the 2026 Notes will not receive any cash payment representing accrued and unpaid special interest, if any, upon conversion of a 2026 Note, except in limited circumstances. Accrued but unpaid special interest, if any, will be deemed to be paid by cash, shares of the Company’s common stock or a combination of cash and shares of the Company’s common stock paid or delivered, as the case may be, to the holder upon conversion of a 2026 Note. Holders may convert all or a portion of their 2026 Notes prior to the close of business on the business day immediately preceding December 15, 2025, in multiples of $1,000 principal amount, only under the following circumstances: • during any calendar quarter commencing after the calendar quarter ending on June 30, 2021 (and only during such calendar quarter), if the last reported sale price of the Company’s common stock for at least 20 trading days (whether or not consecutive) during a period of 30 consecutive trading days ending on, and including, the last trading day of the immediately preceding calendar quarter is greater than or equal to 130 % of the conversion price on each applicable trading day; • during the five business day period after any ten consecutive trading day period (the “2026 Notes Measurement Period”), in which the “trading price” (as the term is defined in the 2026 Notes Indenture) per $1,000 principal amount of notes for each trading day of such 2026 Notes Measurement Period was less than 98 % of the product of the last reported sale price of the Company’s common stock and the conversion rate on each such trading day; • if the Company calls such notes for redemption, at any time prior to the close of business on the scheduled trading day immediately preceding the redemption date, but only with respect to the notes called (or deemed called) for redemption; or • upon the occurrence of specified corporate events. On or after December 15, 2025 until the close of business on the second scheduled trading day immediately preceding the maturity date, holders may convert all or any portion of their 2026 Notes at the conversion rate at any time regardless of whether the conditions set forth above have been met. As of June 30, 2022, the 2026 Notes are not yet convertible. The 2026 Notes are classified as long-term on the condensed consolidated balance sheets as of June 30, 2022 and December 31, 2021 as it is the Company’s intent to settle all of the debt at maturity or to settle in shares if exercised by the debt holder prior to maturity. The 2026 Notes are not redeemable by the Company prior to March 20, 2024. The Company may redeem for cash all or any portion of the 2026 Notes, at its option, on or after March 20, 2024 if the last reported sale price of the Company's common stock has been at least 130 % of the conversion price then in effect for at least 20 trading days (whether or not consecutive), including the trading day immediately preceding the date on which the Company provides notice of redemption, during any 30 consecutive trading day period ending on, and including, the trading day immediately preceding the date on which the Company provides notice of redemption at a redemption price equal to 100 % of the principal amount of the 2026 Notes to be redeemed, plus accrued and unpaid special interest, if any, to, but excluding, the redemption date. The 2026 Notes consist of the following (in thousands): As of As of June 30, 2022 December 31, 2021 Liability component: Principal $ 375,000 $ 375,000 Less: debt discount, net of amortization ( 7,823 ) ( 97,261 ) Net carrying amount $ 367,177 $ 277,739 Equity component (1) — 99,000 (1) Upon adoption of ASU 2020-06, the Company no longer separately presents the embedded conversion feature in equity. As of December 31, 2021, the equity component was recorded in the consolidated balance sheet within additional paid-in capital, net of $ 3.0 million transaction costs in equity and net of $ 3.4 million for taxes . The following table sets forth total interest expense recognized related to the 2026 Notes (in thousands): Three Months Ended Six Months Ended 2022 2021 2022 2021 Amortization of debt discount and transaction costs $ 529 $ 4,798 $ 1,051 $ 5,854 Effective interest rates were 0.6 % and 7.3 % for the three months ended June 30, 2022 and 2021 , respectively. Effective interest rates were 0.6 % and 7.3 % for the six months ended June 30, 2022 and 2021, respectively. The fair value of the 2026 Notes, which was determined based on inputs that are observable in the market or that could be derived from, or corroborated with, observable market data, quoted price of the 2026 Notes in an over-the-counter market (Level 2), and carrying value of debt instruments (prior to the adoption of ASU 2020-06, carrying value excluded the equity component of the Company’s 2026 Notes classified in equity) were as follows (in thousands): As of June 30, 2022 As of December 31, 2021 Fair Value Carrying Value Fair Value Carrying Value 2026 Notes $ 302,820 $ 367,177 $ 318,311 $ 277,739 In connection with the issuance of the 2026 Notes, the Company entered into capped call transactions with certain counterparties affiliated with the initial purchasers and other financial institutions. The capped call transactions are expected generally to reduce potential dilution to the Company’s common stock upon any conversion of the 2026 Notes and/or offset any cash payments the Company is required to make in excess of the principal amount of converted 2026 Notes, as the case may be, with such reduction and/or offset subject to a cap. Under the capped call transactions, the Company purchased capped call options that in the aggregate relate to the total number of shares of the Company’s common stock underlying the 2026 Notes, with an initial strike price of approximately $ 180.70 per share, which corresponds to the initial conversion price of the 2026 Notes and is subject to anti-dilution adjustments substantially similar to those applicable to the conversion rate of the 2026 Notes, and with a cap price of approximately $ 258.14 . The cost of the purchased capped calls of $ 35.1 million was recorded to shareholders’ equity and will not be re-measured. Based on the closing price of the Company’s common stock of $ 27.89 on June 30, 2022, the if-converted value of the 2026 Notes was less than their respective principal amounts. 0.125% Convertible Senior Notes Due 2024 In December 2019, the Company issued $ 450.0 million aggregate principal amount of 0.125 % convertible senior notes due 2024, including $ 75.0 million aggregate principal amount of 2024 Notes issued upon the initial purchasers’ exercise in full of their option to purchase additional 2024 Notes. The 2024 Notes will mature on December 15, 2024 , unless earlier redeemed or repurchased by the Company or converted by the holders pursuant to their terms. Interest is payable semiannually in arrears on June 15 and December 15 of each year, commencing on June 15, 2020 . The 2024 Notes are governed by an Indenture between the Company, as issuer, and U.S. Bank National Association, as trustee (the “2024 Notes Indenture”). The 2024 Notes are unsecured and rank: senior in right of payment to the Company’s indebtedness that is expressly subordinated in right of payment to the 2024 Notes; equal in right of payment to the Company’s existing and future indebtedness that is not so subordinated, including its 2026 Notes and 2022 Notes; effectively junior in right of payment to any of the Company’s secured indebtedness to the extent of the value of the assets securing such indebtedness; and structurally junior to all existing and future indebtedness and other liabilities incurred by the Company’s subsidiaries. Upon conversion, the Company will pay or deliver, as the case may be, cash, shares of the Company’s common stock or a combination of cash and shares of common stock, at the Company’s election. The Company’s current intention is to settle the conversion in shares of common stock if a conversion were to occur. The 2024 Notes have an initial conversion rate of 8.8999 shares of common stock per $ 1,000 principal amount of 2024 Notes. This represents an initial effective conversion price of approximately $ 112.36 per share of common stock and approximately 4.0 million shares issuable upon conversion. Throughout the term of the 2024 Notes, the conversion rate may be adjusted upon the occurrence of certain events. Holders of the 2024 Notes will not receive any cash payment representing accrued and unpaid interest, if any, upon conversion of a 2024 Note, except in limited circumstances. Accrued but unpaid interest will be deemed to be paid by cash, shares of the Company’s common stock or a combination of cash and shares of the Company’s common stock paid or delivered, as the case may be, to the holder upon conversion of a 2024 Note. Holders may convert all or a portion of their 2024 Notes prior to the close of business on the business day immediately preceding June 15, 2024, in multiples of $1,000 principal amount, only under the following circumstances: • during any calendar quarter commencing after the calendar quarter ending on March 31, 2020 (and only during such calendar quarter), if the last reported sale price of the Company’s common stock for at least 20 trading days (whether or not consecutive) during a period of 30 consecutive trading days ending on, and including, the last trading day of the immediately preceding calendar quarter is greater than or equal to 130 % of the conversion price on each applicable trading day; • during the five business day period after any ten consecutive trading day period (the “2024 Notes Measurement Period”), in which the “trading price” (as the term is defined in the 2024 Notes Indenture) per $1,000 principal amount of notes for each trading day of such 2024 Notes Measurement Period was less than 98 % of the product of the last reported sale price of the Company’s common stock and the conversion rate on each such trading day; • if the Company calls such notes for redemption, at any time prior to the close of business on the scheduled trading day immediately preceding the redemption date; or • upon the occurrence of specified corporate events. On or after June 15, 2024 until the close of business on the second scheduled trading day immediately preceding the maturity date, holders may convert all or any portion of their 2024 Notes at the conversion rate at any time regardless of whether the conditions set forth above have been met. As of June 30, 2022, the 2024 Notes were not convertible at the option of the debt holder. The 2024 Notes are classified as long-term on the condensed consolidated balance sheets as of June 30, 2022 and December 31, 2021 as it is the Company’s intent to settle all of the debt at maturity or to settle in shares if exercised by the debt holder prior to maturity. The 2024 Notes are not redeemable by the Company prior to December 20, 2022. The Company may redeem for cash all or any portion of the 2024 Notes, at its option, on or after December 20, 2022 if the last reported sale price of the Company's common stock has been at least 130 % of the conversion price then in effect for at least 20 trading days (whether or not consecutive), including the trading day immediately preceding the date on which the Company provides notice of redemption, during any 30 consecutive trading day period ending on, and including, the trading day immediately preceding the date on which the Company provides notice of redemption at a redemption price equal to 100 % of the principal amount of the 2024 Notes to be redeemed, plus accrued and unpaid interest to, but excluding, the redemption date. The 2024 Notes consist of the following (in thousands): As of As of June 30, 2022 December 31, 2021 Liability component: Principal $ 450,000 $ 450,000 Less: debt discount, net of amortization ( 6,321 ) ( 62,044 ) Net carrying amount $ 443,679 $ 387,956 Equity component (1) — 86,133 (1) Upon adoption of ASU 2020-06, the Company no longer separately presents the embedded conversion feature in equity. As of December 31, 2021, the equity component was recorded in the consolidated balance sheet within additional paid-in capital, net of $ 2.6 million transaction costs in equity and net of $ 0.9 million for taxes . The following table sets forth total interest expense recognized related to the 2024 Notes (in thousands): Three Months Ended Six Months Ended 2022 2021 2022 2021 0.125 % coupon $ 141 $ 140 $ 282 $ 281 Amortization of debt discount and transaction costs 637 4,702 1,273 9,341 $ 778 $ 4,842 $ 1,555 $ 9,622 Effective interest rates were 0.7 % and 5.2 % for the three months ended June 30, 2022 and 2021 , respectively. Effective interest rates were 0.7 % and 5.2 % for the six months ended June 30, 2022 and 2021, respectively. The fair value of the 2024 Notes, which was determined based on inputs that are observable in the market or that could be derived from, or corroborated with, observable market data, quoted price of the 2024 Notes in an over-the-counter market (Level 2), and carrying value of debt instruments (prior to the adoption of ASU 2020-06, carrying value excluded the equity component of the Company’s 2024 Notes classified in equity) were as follows (in thousands): As of June 30, 2022 As of December 31, 2021 Fair Value Carrying Value Fair Value Carrying Value 2024 Notes $ 393,566 $ 443,679 $ 440,564 $ 387,956 In connection with the issuance of the 2024 Notes, the Company entered into capped call transactions with certain counterparties affiliated with the initial purchasers and other financial institutions. The capped call transactions are expected generally to reduce potential dilution to the Company’s common stock upon any conversion of the 2024 Notes and/or offset any cash payments the Company is required to make in excess of the principal amount of converted 2024 Notes, as the case may be, with such reduction and/or offset subject to a cap. Under the capped call transactions, the Company purchased capped call options that in the aggregate relate to the total number of shares of the Company’s common stock underlying the 2024 Notes, with an initial strike price of approximately $ 112.36 per share, which corresponds to the initial conversion price of the 2024 Notes and is subject to anti-dilution adjustments substantially similar to those applicable to the conversion rate of the 2024 Notes, and with a cap price of approximately $ 166.46 . The cost of the purchased capped calls of $ 44.9 million was recorded to shareholders’ equity and will not be re-measured. Based on the closing price of the Company’s common stock of $ 27.89 on June 30, 2022, the if-converted value of the 2024 Notes was less than their respective principal amounts. 1.50% Convertible Senior Notes Due 2022 In November 2017, the Company issued $ 115.0 million aggregate principal amount of 1.50 % convertible senior notes due 2022 including $ 15.0 million aggregate principal amount of 2022 Notes issued upon the initial purchasers’ exercise in full of their option to purchase additional 2022 Notes. The 2022 Notes will mature on November 1, 2022 , unless earlier redeemed or repurchased by the Company or converted by the holders pursuant to their terms. Interest is payable semiannually in arrears on May 1 and November 1 of each year, commencing on May 1, 2018 . Based on the market price of the Company’s common stock during the 30 trading days preceding March 31, 2022, the 2022 Notes were not convertible at the option of the debt holder from April 1, 2022 through May 1, 2022. On or after May 1, 2022, until the close of business on the second scheduled trading day immediately preceding the maturity date, holders may convert all or any portion of their 2022 Notes at the conversion rate at any time. The 2022 Notes consist of the following (in thousands): As of As of June 30, 2022 December 31, 2021 Liability component: Principal $ 8 $ 8 Less: debt discount, net of amortization — — Net carrying amount $ 8 $ 8 Equity component (1) — ( 39,358 ) (1) Upon adoption of ASU 2020-06, the Company no longer separately presents the embedded conversion feature in equity. As of December 31, 2021, the equity component was recorded in the consolidated balance sheet within additional paid-in capital, net of $ 0.8 million transaction costs in equity. Additional paid-in capital as of December 31, 2021 also included $ 2.7 million and $ 36.7 million, respectively, market premium representing the excess of the total consideration delivered over the fair value of the liability recognized related to the $ 58.6 million and $ 23.0 million, respectively, principal balance extinguishment of the 2022 Notes in March 2021 and December 2019. The following table sets forth total interest expense recognized related to the 2022 Notes (in thousands): Three Months Ended Six Months Ended 2022 2021 2022 2021 1.50 % coupon $ — $ 2 $ — $ 108 Amortization of debt discount and transaction costs — 8 — 626 $ — $ 10 $ — $ 734 Effective interest rates were 2.2 % and 6.9 % for the three months ended June 30, 2022 and 2021 , respectively. Effective interest rates were 2.2 % and 6.9 % for the six months ended June 30, 2022 and 2021, respectively. The fair value of the 2022 Notes, which was determined based on inputs that are observable in the market or that could be derived from, or corroborated with, observable market data, quoted price of the 2022 Notes in an over-the-counter market (Level 2), and carrying value of debt instruments (prior to the adoption of ASU 2020-06, carrying value excluded the equity component of the Company’s convertible notes classified in equity) were as follows (in thousands): As of June 30, 2022 As of December 31, 2021 Fair Value Carrying Value Fair Value Carrying Value 2022 Notes $ 9 $ 8 $ 16 $ 8 In connection with the issuance of the 2022 Notes, the Company entered into capped call transactions with certain counterparties affiliated with the initial purchasers and others. The capped call transactions are expected generally to reduce potential dilution to the Company’s common stock upon any conversion of the 2022 Notes and/or offset any cash payments the Company is required to make in excess of the principal amount of converted 2022 Notes, as the case may be, with such reduction and/or offset subject to a cap Under the capped call transactions, the Company purchased capped call options that in the aggregate relate to the total number of shares of the Company’s common stock underlying the 2022 Notes, with an initial strike price of approximately $ 33.71 per share, which corresponds to the initial conversion price of the 2022 Notes and is subject to anti-dilution adjustments substantially similar to those applicable to the conversion rate of the 2022 Notes, and have a cap price of approximately $ 47.20 . The cost of the purchased capped calls of $ 12.9 million was recorded to shareholders’ equity and will not be re-measured. During the three months ended March 31, 2021, the Company amended one of the capped call agreements to reduce the cap price to $ 46.68 and recognized modification expense of $ 0.2 million in loss on extinguishment of convertible notes and capped call modification on the condensed consolidated statement of operations. Based on the closing price of the Company’s common stock of $ 27.89 on June 30, 2022, the if-converted value of the 2022 Notes was less than their respective principal amounts. The following table summarizes the Company’s debt obligations as of June 30, 2022 (in thousands): Remainder of 2022 2023-2024 2025-2026 Total Debt obligations $ 8 $ 450,000 $ 375,000 $ 825,008 Debt obligations include the principal amount of the 2026 Notes, 2024 Notes and 2022 Notes but exclude interest payments to be made under the 2026 Notes, 2024 Notes and 2022 Notes. Although the 2026 Notes, 2024 Notes and 2022 Notes mature in 2026, 2024 and 2022, respectively, they can be converted into cash and shares of the Company’s common stock prior to maturity if certain conditions are met. Any conversion prior to maturity can result in repayments of the principal amounts sooner than the scheduled repayments as indicated in the table. The 2026 Notes, 2024 Notes and 2022 Notes balance excludes debt discount capitalized on the balance sheet.

Stockholders' Equity

Stockholders' Equity	6 Months Ended
Stockholders' Equity	Jun. 30, 2022
Equity [Abstract]
Stockholders' Equity	(10) Stockholders’ Equity Preferred Stock As of June 30, 2022 , the Company had authorized 10,000,000 shares of preferred stock, par value $ 0.001 , of which no shares were outstanding. Common Stock As of June 30, 2022 , the Company had authorized 100,000,000 shares of common stock, par value $ 0.001 . Holders of common stock are entitled to one vote per share . At June 30, 2022 and December 31, 2021, there were 39,677,100 and 39,389,733 shares of common stock issued and outstanding, respectively.

Stock Plans and Stock-Based Com

Stock Plans and Stock-Based Compensation	6 Months Ended
Stock Plans and Stock-Based Compensation	Jun. 30, 2022
Disclosure Of Compensation Related Costs Sharebased Payments [Abstract]
Stock Plans and Stock-Based Compensation	(11) Stock Plans and Stock-Based Compensation The Company’s 2016 Equity Incentive Plan (the “2016 Plan”) became effective on September 15, 2016. The 2016 Plan provides for the grant of incentive stock options, non-qualified stock options, restricted stock awards, restricted stock unit awards, stock appreciation rights and performance share awards to employees, directors and consultants of the Company. The number of shares of common stock reserved for issuance under the 2016 Plan will automatically increase on January 1 of each year by 3 % of the number of shares of the Company’s capital stock outstanding on the immediately preceding December 31, or such lesser number of shares as determined by the Company’s board of directors. 2016 Employee Stock Purchase Plan The Company’s Employee Stock Purchase Plan (the “2016 ESPP”) became effective on September 15, 2016. The number of shares reserved for issuance under the 2016 ESPP will automatically increase on January 1 of each year by the lesser of 200,000 shares of the Company’s common stock, 1 % of the number of shares of the Company’s common stock outstanding on the immediately preceding December 31, or such lesser number of shares as determined by the Company’s board of directors. The 2016 ESPP allows eligible employees to purchase shares of the Company’s common stock at a discount of up to 15 % through payroll deductions of their eligible compensation, subject to any plan limitations. The 2016 ESPP provides for separate six-month offering periods beginning each March and September of each fiscal year. On each purchase date, eligible employees will purchase the Company’s stock at a price per share equal to 85 % of the lesser of (i) the fair market value of the Company’s common stock on the offering date or (ii) the fair market value of the Company’s common stock on the purchase date. For the six months ended June 30, 2022 and 2021, 58,747 and 23,499 shares of common stock were purchased under the 2016 ESPP, respectively. The Company recorded stock-based compensation expense of $ 0.4 million and $ 0.4 million for the three months ended June 30, 2022 and 2021, respectively. The Company recorded stock-based compensation expense of $ 0.8 million and $ 0.9 million for the six months ended June 30, 2022 and 2021, respectively. As of June 30, 2022, unrecognized compensation cost related to the 2016 ESPP was $ 0.3 million which will be amortized over a weighted-average period of 0.17 years. The fair value of shares issuable under the 2016 ESPP is determined using the Black-Scholes option pricing model with the following weighted average assumptions: Six Months Ended 2022 2021 Employee Stock Purchase Plan: Expected term (in years) (1) 0.50 0.50 Expected volatility (2) 65 % 60 % Risk-free interest rate (3) 0.86 % 0.06 % Dividend rate (4) 0 % 0 % (1) The expected term represents the contractual term of the 2016 ESPP; (2) The expected volatility of the Company’s common stock on the date of grant is based on the weighted average of the Company’s historical volatility as a public company, the implied volatility of publicly-traded options on the Company’s common stock and the volatilities of publicly traded peer companies that are reasonably comparable to the Company’s own operations; (3) The risk-free interest rate is based on the U.S. Treasury yield curve in effect at the time of grant for zero coupon U.S. Treasury notes with maturities approximately equal to the expected term of the grant; and (4) The expected dividend yield is assumed to be zero as the Company has never paid dividends and has no current plans to pay any dividends on the Company’s common stock. Stock Options Stock option awards are granted with an exercise price equal to the fair market value of the Company’s common stock at the date of grant based on the closing market price of its common stock as reported on The Nasdaq Global Market. The option awards generally vest over four years and are exercisable any time after vesting. The stock options expire ten years after the date of grant. There were no stock options granted during the six months ended June 30, 2022 . There was no stock-based compensation expense recorded during the three months ended June 30, 2022 as stock options were fully vested. The Company recorded stock-based compensation expense of $ 0.4 million for the three months ended June 30, 2021 attributed to stock options. The Company recorded stock-based compensation expense of $ 0.1 million and $ 0.8 million for the six months ended June 30, 2022 and 2021, respectively, attributed to stock options. The total intrinsic value of options exercised for the six months ended June 30, 2022 and 2021 was less than $ 0.1 million and $ 8.6 million, respectively. This intrinsic value represents the difference between the fair market value of the Company’s common stock on the date of exercise and the exercise price of each option. Based on the fair market value of the Company’s common stock at June 30, 2022 and 2021, the total intrinsic value of all outstanding options was $ 1.1 million and $ 22.2 million, respectively. There was no unrecognized compensation cost related to nonvested stock options as of June 30, 2022. The amount of cash received from the exercise of stock options during the six months ended June 30, 2022 and 2021 was less than $ 0.1 million and $ 2.2 million, respectively. The following table summarizes the Company’s stock option activity: Stock options Weighted Outstanding at December 31, 2021 157,740 $ 23.83 Exercised ( 4,011 ) 20.63 Forfeited ( 177 ) 31.13 Outstanding at June 30, 2022 153,552 23.91 Stock options outstanding, vested and expected to vest and exercisable are as follows: As of June 30, 2022 Number Remaining Weighted- Outstanding 153,552 4.61 $ 23.91 Vested and expected to vest 153,552 4.61 23.91 Exercisable 153,552 4.61 23.91 Vested and nonvested stock option activity was as follows: Vested Options Weighted Outstanding at June 30, 2022 153,552 $ 23.91 Restricted Stock Units During the six months ended June 30, 2022, the Company granted 2,265,258 restricted stock units (“RSUs”) to members of its senior management and certain other employees pursuant to the 2016 Plan. There were 213,726 RSUs that vested during the six months ended June 30, 2022. The Company accounts for RSUs issued to employees at fair value, based on the market price of the Company’s common stock on the date of grant. The weighted-average grant date fair values of RSUs granted during the six months ended June 30, 2022 and 2021 were $ 42.41 and $ 121.67 , respectively. The fair values of RSUs that vested during the six months ended June 30, 2022 and 2021, were $ 17.3 million and $ 6.8 million, respectively. During the three months ended June 30, 2022 and 2021, the Company recorded $ 11.9 million and $ 7.4 million, respectively, of stock-based compensation related to the RSUs. During the six months ended June 30, 2022 and 2021, the Company recorded $ 18.9 million and $ 13.3 million, respectively, of stock-based compensation related to the RSUs. As of June 30, 2022, there was $ 108.6 million of unrecognized compensation expense related to unvested RSUs which is expected to be recognized over a weighted-average period of approximately 2.50 years. For RSUs subject to graded vesting, the Company recognizes compensation cost on a straight-line basis over the service period for the entire award. Performance-Based Restricted Stock Units On February 9, 2022, the Compensation Committee of the Company’s Board of Directors approved a modification to the performance thresholds of the Company’s performance-based restricted stock unit (“PSU”) awards which affected 785 grantees and excluded our Named Executive Officers for 2021. The modified PSUs vest based on the Company achieving certain revenue growth thresholds which range from 1 % to 40 % compounded annual growth over the measurement period. For the portion of the PSUs where the expectation of the achievement of performance conditions changed from improbable prior to the modification to probable post-modification, the Company accounted for this change as a Type III modification under ASC 718, Compensation—Stock Compensation . The modification date fair value for the PSUs was $ 55.31 . As of the modification date, total incremental stock-based compensation expense was $ 17.5 million which will be recognized over the remaining service periods of the PSU less subsequent forfeitures. During the six months ended June 30, 2022, the Company granted 447,564 PSUs to members of its management pursuant to the 2016 Plan. There were 74,599 PSUs that vested during the six months ended June 30, 2022 . The PSUs, other than those modified on February 9, 2022 as described above, generally vest based on the Company achieving certain revenue growth thresholds which ranged from 20 % to 40 % compounded annual growth for grants through 2020 and 15 % to 35 % compounded annual growth for grants starting in 2021 over a measurement period of two years for the first 50 % of PSUs and three years for the remaining PSUs. The vesting of the PSUs is subject to the employee’s continued employment with the Company through the date of achievement. During the six months ended June 30, 2022, the share price of the Company’s common stock on the date of issuance of the PSUs ranged from $ 36.59 to $ 55.31 per share. The fair value is based on the value of the Company’s common stock at the date of issuance and the probability of achieving the performance metric. Compensation cost is adjusted in future periods for subsequent changes in the expected outcome of the performance related conditions. The weighted-average grant date fair values of PSUs granted during the six months ended June 30, 2022 and 2021 were $ 39.76 and $ 121.80 , respectively. During the three months ended June 30, 2022 and 2021, the Company recognized $ 3.6 million and $ 7.3 million, respectively, of stock compensation expense in connection with the PSU awards. During the six months ended June 30, 2022 and 2021, the Company recognized $ 2.2 million and $ 13.2 million, respectively, of stock compensation expense in connection with the PSU awards. During the three months ended March 31, 2022, prior to the PSU modification, as a result of forecasted decreases in the compounded annual growth rate, the Company reduced the expected achievement of performance metrics and recognized a reduction in stock-based compensation expense. This reduction was offset by the incremental compensation expense recognized for the modified PSUs. As of June 30, 2022, there was $ 23.6 million of unrecognized compensation expense related to unvested PSUs which is expected to be recognized over a weighted-average period of approximately 1.92 years. Compensation cost is recognized under the accelerated method and is adjusted in future periods for subsequent changes in the expected outcome of the performance related conditions. The following table summarizes the Company’s RSU and PSU activity: Number of Shares Outstanding at December 31, 2021 1,579,738 Granted 2,712,822 Vested ( 288,325 ) Forfeited ( 496,975 ) Outstanding at June 30, 2022 3,507,260 Market-Based Grants During the three months ended March 31, 2022, the Company issued market-based grants, which are payable in cash to partially settle a vendor contract. The grants vest contingent upon the achievement of pre-determined market and service conditions. Cash payment at settlement will range from zero to approximately $ 1.3 million based on the Company’s total stockholder return (“TSR”) relative to the performance of peer companies through September 2023. The market-based grants are classified as a liability on the Company’s balance sheet and will be remeasured at each reporting period until settlement. Fair value of the market-based grants at the grant date and as of June 30, 2022 was $ 0.4 million and $ 0.3 million , respectively. During the three and six months ended June 30, 2022, the Company recognized $ 0.3 million and $ 0.3 million , respectively, of stock compensation expense in connection with these awards. Fair value of the market-based grants is determined using the Monte-Carlo simulation with the following assumptions: Three Months Ended Six Months Ended Market-Based Grants: Expected term (in years) 1.23 1.23 - 1.50 Expected volatility 66 % 58 % - 66 % Risk-free interest rate 2.81 % 1.97 % - 2.81 % Dividend rate 0 % 0 % Stock-Based Compensation Expense The Company recorded the total stock-based compensation expense as follows (in thousands): Three Months Ended Six Months Ended 2022 2021 2022 2021 Cost of revenue $ 1,442 $ 819 $ 2,259 $ 1,818 Sales and marketing 6,311 5,579 7,606 9,321 Research and development 4,231 2,562 5,954 4,590 General and administrative 4,227 6,545 6,476 12,461 Total $ 16,211 $ 15,505 $ 22,295 $ 28,190 Stock-based compensation expense is recognized over the award’s expected vesting schedule, which is reduced for forfeitures.

Basic and Diluted Net Loss Per

Basic and Diluted Net Loss Per Share	6 Months Ended
Basic and Diluted Net Loss Per Share	Jun. 30, 2022
Earnings Per Share [Abstract]
Basic and Diluted Net Loss Per Share	(12) Basic and Diluted Net Loss per Share Basic net loss per common share is computed by dividing net loss by the weighted-average number of shares of common stock outstanding during the period. Diluted net loss per share is computed by giving effect to all potential dilutive shares of common stock. Basic and diluted net loss per share of common stock were the same for all periods presented as the impact of all potentially dilutive securities outstanding was anti-dilutive. The Company uses the if converted method for convertible senior notes for calculating any potential dilutive effect on diluted loss per share. The following common equivalent shares were excluded from the diluted net loss per share calculation because their inclusion would have been anti-dilutive: As of June 30, 2022 2021 Convertible senior notes 6,080,480 6,089,230 Stock-based compensation grants 3,660,812 1,989,169 Total 9,741,292 8,078,399 In connection with the issuance of the 2026 Notes in March 2021 , the Company paid $ 35.1 million to enter into capped call option agreements to reduce the potential dilution to holders of the Company’s common stock upon conversion of the 2026 Notes. In connection with the issuance of the 2024 Notes in December 2019 , the Company paid $ 44.9 million to enter into capped call option agreements to reduce the potential dilution to holders of the Company’s common stock upon conversion of the 2024 Notes. In connection with the issuance of the 2022 Notes in November 2017 , the Company paid $ 12.9 million to enter into capped call option agreements to reduce the potential dilution to holders of the Company’s common stock upon conversion of the 2022 Notes. In March 2021 and December 2019, the Company partially terminated capped call options related to the 2022 Notes and received $ 10.6 million and $ 5.8 million, respectively. In March 2021, the Company also modified a capped call agreement entered into in connection with the 2022 Notes and recognized modification expense of $ 0.2 million in loss on extinguishment of convertible notes and capped call modification on the condensed consolidated statement of operations. The capped call option agreements are excluded from the calculation of diluted net loss per share attributable to common stockholders as their effect is antidilutive. Reserve for Unissued Shares of Common Stock The Company is required to reserve and keep available out of its authorized but unissued shares of common stock such number of shares sufficient for the exercise of all shares granted and available for grant under the Company’s 2008 Equity Incentive Plan, 2016 Plan and 2016 ESPP. The amount of such shares of the Company’s common stock reserved for these purposes at June 30, 2022 was 6.5 million shares. Additionally, the Company is required to reserve and keep available out of its authorized but unissued shares of common stock shares that become issuable pursuant to the terms of the 2026 Notes, 2024 Notes and 2022 Notes.

Income Taxes

Income Taxes	6 Months Ended
Income Taxes	Jun. 30, 2022
Income Tax Disclosure [Abstract]
Income Taxes	(13) Income Taxes The Company is subject to income tax in the United States as well as other tax jurisdictions in which it conducts business. Earnings from non-U.S. activities are subject to local country income tax. The Company does not provide for U.S. deferred income taxes on the undistributed earnings of its foreign subsidiaries as such earnings are reinvested indefinitely. The Company’s tax provision for interim periods is determined using an estimate of its annual effective tax rate, adjusted for discrete items arising in that quarter. In each quarter, the Company updates its estimate of the annual effective tax rate, and if the estimated annual tax rate changes, the Company makes a cumulative adjustment in that quarter. The Company’s quarterly tax provision, and its quarterly estimate of its annual effective tax rate, are subject to significant volatility due to several factors, including the Company’s ability to accurately predict its pre-tax income and loss in multiple jurisdictions. For the three months ended June 30, 2022 and 2021, the Company recorded a benefit from income taxes of $ 0.7 million and $ 3.8 million, respectively, resulting in an effective tax rate of 1.90 % and 10.07 %, respectively. For the six months ended June 30, 2022 and 2021, the Company recorded a benefit from income taxes of $ 1.8 million and $ 9.6 million, respectively, resulting in an effective tax rate of 3.12 % and 14.72 %, respectively. The benefit of $ 0.7 million and $ 1.8 million generated in the three and six months ended June 30, 2022, was primarily generated by losses in foreign jurisdiction which are expected to be realized in the current or future years. As of June 30, 2022, the Company had gross tax-effected unrecognized tax provision of $ 1.8 million which, if recognized, would favorably impact the effective tax rate. The Company’s existing tax positions will continue to generate an increase in unrecognized tax benefits in subsequent periods. The Company’s policy is to record interest and penalties related to unrecognized tax benefits as a component of income tax expense. During the three and six months ended June 30, 2022 and 2021 , the amounts recorded related to the accrual of interest and penalties were immaterial in each period.

Segment Information

Segment Information	6 Months Ended
Segment Information	Jun. 30, 2022
Segment Reporting [Abstract]
Segment Information	(14) Segment information The Company operates as one operating segment. Operating segments are defined as components of an enterprise for which separate financial information is evaluated regularly by the chief operating decision maker (“CODM”) in deciding how to allocate resources and assess the Company’s financial and operational performance. Through July 24, 2022, Patrick Brickley, Executive Vice President, Chief Financial Officer and Treasurer and former Interim Co-Chief Executive Officer, and Vernon Irvin, Executive Vice President, Chief Revenue Officer and former Interim Co-Chief Executive Officer were interim CODMs of the Company. As of July 25, 2022, David Wagner, who was appointed as Chief Executive Officer of the Company (see Note 19), is the Company's CODM. While the Company has applications that address multiple use cases, the Company’s applications generally operate on and leverage a single technology platform and are deployed and sold in an identical way. In addition, the Company’s CODM evaluates the Company’s financial information and resources and assesses the performance of these resources on a consolidated basis. As a result, the Company has determined that the Company’s business operates in a single operating segment. Since the Company operates as one operating segment, all required financial segment information can be found in the consolidated financial statements.

Revenue Recognition

Revenue Recognition	6 Months Ended
Revenue Recognition	Jun. 30, 2022
Revenue From Contract With Customer [Abstract]
Revenue Recognition	(15) Revenue Recognition During the second quarter of 2022, the Company updated the following geographic market presentation. Prior period has been recast to conform to the current presentation. North America includes United States and Canada and International aggregates international revenues excluding Canada. The majority of the Company's North America revenue is generated in the United States. The following table disaggregates the Company’s revenue by geography which provides information as to the major source of revenue (in thousands): Three Months Ended Six Months Ended Primary Geographic Markets 2022 2021 2022 2021 North America $ 76,519 $ 67,760 $ 151,499 $ 127,280 International 26,467 18,889 51,862 41,579 Total $ 102,986 $ 86,649 $ 203,361 $ 168,859 The following table presents the Company’s revenues disaggregated by revenue source (in thousands): Three Months Ended Six Months Ended 2022 2021 2022 2021 Subscription services $ 94,558 $ 79,652 $ 186,413 $ 150,084 Professional services 6,024 6,459 12,565 12,399 Software licenses and other 2,404 538 4,383 6,376 Total $ 102,986 $ 86,649 $ 203,361 $ 168,859 Contract Assets The Company does not have material amounts of contract assets since revenue is recognized as control of goods is transferred or as services are performed. There are a small number of professional services that may occur over a period of time, but that period of time is generally very short in duration. Any contract assets that may arise are recorded in other assets in the Company’s condensed consolidated balance sheet net of an allowance for credit losses. Contract Liabilities The Company’s contract liabilities consist of advance payments and deferred revenue. The Company’s contract liabilities are reported in a net position on a contract-by-contract basis at the end of each reporting period. The Company classifies advance payments and deferred revenue as current or noncurrent based on the timing of when it expects to recognize revenue. Generally, all contract liabilities are expected to be recognized within one year and are included in deferred revenue in the Company’s condensed consolidated balance sheet. The noncurrent portion of deferred revenue is included and separately disclosed in the Company’s condensed consolidated balance sheet. Deferred Costs Current deferred costs, which primarily consist of deferred sales commissions, were $ 15.7 million and $ 15.8 million as of June 30, 2022 and December 31, 2021, respectively. Noncurrent deferred costs, which primarily consist of deferred sales commissions, were $ 18.9 million and $ 17.0 million as of June 30, 2022 and December 31, 2021, respectively. During the three months ended June 30, 2022 and 2021, amortization expense for the deferred costs was $ 4.7 million and $ 3.5 million, respectively. During the six months ended June 30, 2022 and 2021, amortization expense for the deferred costs was $ 8.7 million and $ 7.2 million, respectively. There was no impairment loss in relation to the costs capitalized for the six months ended June 30, 2022 and the year ended December 31, 2021, respectively. Deferred Revenue During the three months ended June 30, 2022 and 2021, $ 86.9 million and $ 67.0 million, respectively, of subscription services, license and other revenue was recognized and was included in the deferred revenue balances at the beginning of the respective period. During the six months ended June 30, 2022 and 2021, $ 145.4 million and $ 106.1 million, respectively, of subscription services, license and other revenue was recognized and was included in the deferred revenue balances at the beginning of the respective period. During the three months ended June 30, 2022 and 2021, $ 2.6 million and $ 3.6 million, respectively, of professional services revenue was recognized and was included in the deferred revenue balances at the beginning of the respective period. During the six months ended June 30, 2022 and 2021, $ 5.8 million and $ 7.5 million, respectively, of professional services revenue was recognized and was included in the deferred revenue balances at the beginning of the respective period. As of June 30, 2022, approximately $ 442.6 million of revenue is expected to be recognized from remaining performance obligations for subscription and other contracts. The Company expects to recognize revenue on approximately $ 278.6 million of these remaining performance obligations over the next 12 months, with the balance recognized thereafter. As of June 30, 2022, approximately $ 15.7 million of revenue is expected to be recognized from remaining performance obligations for professional services contracts. The Company expects to recognize revenue on approximately $ 13.2 million of these remaining performance obligations over the next 12 months, with the balance recognized thereafter.

Leases

Leases	6 Months Ended
Leases	Jun. 30, 2022
Leases [Abstract]
Leases	(16) Leases The Company’s leases relate primarily to office facilities that expire on various dates from 2022 through 2029 . The terms of the Company's non-cancelable operating lease arrangements typically contain fixed lease payment which increases over the term of the lease at fixed rates, rent holidays and provide for additional renewal periods. Lease expense is recognized over the term of the lease on a straight-line basis. All of the Company’s leases are classified as operating leases. The Company has determined that periods covered by options to extend the Company’s leases are excluded from the lease term as the Company is not reasonably certain the Company will exercise such options. The Company terminated leases related to the 2022 Strategic Realignment (as defined in Note 18). See Note 18 for details on the 2022 Strategic Realignment. The Company records its right-of-use (“ROU”) asset within other assets (long term) and its operating lease liabilities within other current and long-term liabilities. Additional information related to the Company’s leases is as follows (in thousands, except lease term and discount rate): As of As of June 30, 2022 December 31, 2021 Balance sheet information ROU assets $ 12,434 $ 18,160 Lease liabilities, current $ 5,618 $ 6,356 Lease liabilities, non-current 9,723 15,328 Total lease liabilities $ 15,341 $ 21,684 Supplemental data Weighted average remaining lease term 3.84 years 4.24 years Weighted average discount rate 6.26 % 5.99 % Six Months Ended 2022 2021 Cash paid for amounts included in lease liabilities $ 3,768 $ 3,017 ROU assets obtained in exchange for new lease obligations 269 5,729 Maturities of lease liabilities as of June 30, 2022 were as follows (in thousands): Year ending December 31, 2022 (for the remaining six months) $ 3,446 2023 5,828 2024 3,030 2025 1,354 2026 1,339 Thereafter 2,461 Total undiscounted lease payments 17,458 Less: imputed interest ( 2,117 ) Total lease liabilities $ 15,341 The following table presents components of lease expense (in thousands): Three Months Ended Six Months Ended 2022 2021 2022 2021 Operating lease expense $ 1,613 $ 1,466 $ 3,221 $ 2,769 Short-term lease expense (1) 148 225 330 391 1,761 1,691 3,551 3,160 Less: Sublease income ( 23 ) ( 15 ) ( 46 ) ( 15 ) Total lease expense $ 1,738 $ 1,676 $ 3,505 $ 3,145 (1) Short-term lease expense includes all leases with lease terms ranging from less than one month to one year. As of June 30, 2022 , the Company does not have any leases that have not yet commenced that create significant rights and obligations.

Commitments and Contingencies

Commitments and Contingencies	6 Months Ended
Commitments and Contingencies	Jun. 30, 2022
Commitments And Contingencies Disclosure [Abstract]
Commitments and Contingencies	(17) Commitments and Contingencies Litigation In April 2022, a putative class action lawsuit was filed in the United States District Court for the Central District of California against the Company, Jaime Ellertson, Patrick Brickley, and David Meredith (the Company’s former Chief Executive Officer) by Sylebra Capital Partners Master Fund Ltd, Sylebra Capital Parc Master Fund, and Sylebra Capital Menlo Master Fund. The lawsuit alleges violations of the federal securities laws by the Company and certain of its officers and directors arising out of purported misrepresentations in the information the Company provided to investors regarding the Company’s organic and inorganic revenue growth, the status of integrating acquisitions, and the impact of COVID-19 on the Company’s business, which allegedly artificially inflated the price of the Company’s stock during the period November 4, 2019 to February 24, 2022. The Company is not able to estimate the amount of the loss allegedly suffered by members of the putative class or the amount of legal costs and internal efforts associated with defending the Company and the Company’s officers and directors. The Company believes that the allegations and claims made in this lawsuit are wholly without merit and intends to defend the action vigorously. Even if the Company were to prevail, this litigation could continue to be costly and time-consuming and divert the attention of the Company’s management and key personnel from the Company’s business operations. During the course of the litigation, the Company anticipates announcements of the results of hearings and motions, and other interim developments related to the litigation. If securities analysts or investors regard these announcements as negative, the market price of the Company’s common stock may decline. If the Company is unsuccessful in defending itself in this litigation, this lawsuit could materially and adversely affect the Company’s business, financial condition, results of operations and cash flows. In June 2022, a purported shareholder derivative action was filed in the United States District Court for the Central District of California against certain current and former directors and officers of the Company, naming the Company as a nominal defendant. The suit claims that these individuals breached their fiduciary duties to the Company’s shareholders and to the Company generally in connection with the same set of circumstances alleged in the class action lawsuit. The complaint is derivative in nature and does not seek relief from the Company. From time to time the Company may become involved in other legal proceedings or be subject to claims arising in the ordinary course of business. Although the results of ordinary course litigation and claims cannot be predicted with certainty, the Company currently believes that the final outcome of these ordinary course matters will not have a material adverse effect on its business, financial condition, results of operations or cash flows. Regardless of the outcome, litigation can have an adverse impact because of defense and settlement costs, diversion of management resources and other factors. Employee Contracts The Company has entered into employment contracts with certain of the Company’s executive officers which provide for at-will employment. However, under the provisions of the contracts, the Company would incur severance obligations of up to twelve months of the executive’s annual base salary for certain events, such as involuntary terminations.

Restructuring and Restructuring

Restructuring and Restructuring-Related Activities	6 Months Ended
Restructuring and Restructuring-Related Activities	Jun. 30, 2022
Restructuring Charges [Abstract]
Restructuring and Restructuring-Related Activities	(18) Restructuring and Restructuring-Related Activities On May 3, 2022, the Board of Directors of the Company approved a program (the “2022 Strategic Realignment”) to strategically realign the Company’s resources in order to accelerate and grow the Company’s investments in the Company’s largest growth opportunities while streamlining the Company’s operations. This program is in support of the 2022 strategic initiatives to simplify the Company’s business and accelerate the integration of recent acquisitions, and will help to drive the financial outcomes of sustainable growth and improved profitability and cash flow. The 2022 Strategic Realignment program includes a targeted realignment and reduction of headcount, facilities and other third-party spend and is expected to be substantially completed by the first half of fiscal 2023. In addition to restructuring costs, the Company will also incur costs that do not constitute restructuring under ASC 420, Exit and Disposal Cost Obligations , and which the Company instead refers to as business transformation costs. These costs consist primarily of expenditures directly related to the 2022 Strategic Realignment and include employee retention costs, professional fees and investments in automation and technology. The following table provides a summary of the Company's estimates of total pre-tax charges associated with the 2022 Strategic Realignment, by major type of cost, of which approximately $ 17 million to $ 20 million are expected to result in cash outlays (in millions): Total Estimated Amount Expected to be Incurred Restructuring charges: Workforce $ 2 to $ 2 Facilities-related 5 to 6 Other — to — Business transformation charges 11 to 13 Total restructuring and business transformation charges $ 18 to $ 21 The following table sets provides a summary of restructuring activities (in thousands): Workforce (1) Facilities- (2) Other (3) Total Balance at April 1, 2022 $ — $ — $ — $ — Charges 2,391 4,184 167 6,742 Charges settled in cash ( 2,044 ) ( 3,299 ) ( 36 ) ( 5,379 ) Charges settled in non-cash — ( 844 ) — ( 844 ) Balance at June 30, 2022 $ 347 $ 41 $ 131 $ 519 (1) Balance at June 30, 2022 is recorded in accrued payroll and employee related liabilities in the condensed consolidated balance sheet. (2) Balance at June 30, 2022 is recorded in accrued expenses in the condensed consolidated balance sheet. Charges settled in non-cash relate to the loss on disposal of assets partially offset by derecognizing the ROU asset and liability for lease terminations. (3) Balance at June 30, 2022 is recorded in accounts payable in the condensed consolidated balance sheet. The following table presents restructuring and business transformation expenses by major type and line item within our accompanying condensed consolidated statement of operations (in thousands): Three and Six Months Ended Restructuring charges $ 6,742 Business transformation charges: Cost of revenue 435 Sales and marketing 208 Research and development 213 General and administrative 1,996 Total business transformation charges 2,852 Total restructuring and business transformation charges $ 9,594

Subsequent Event

Subsequent Event	6 Months Ended
Subsequent Event	Jun. 30, 2022
Subsequent Events [Abstract]
Subsequent Event	(19) Subsequent Event Appointment of Chief Executive Officer and Director On July 25, 2022, David Wagner was appointed the Chief Executive Officer of the Company and on July 28, 2022, Mr. Wagner was appointed as a member of the Board of Directors of the Company. Mr. Wagner will receive an initial annual base salary of $ 425,000 and is eligible to earn an annual cash incentive bonus of $ 425,000 , which will be pro-rated for fiscal 2022, pursuant to the Company’s management incentive plan upon the achievement of certain individual an d/or Company performance goals set by the Compensation Committee of the Company’s Board of Directors. The Company granted Mr. Wagner the following awards pursuant to the Company’s 2016 Equity Incentive Plan: (i) 200,000 RSUs with 25 % of the RSU grant vesting on December 31, 2022 , and the remaining 75 % vesting in twelve equal quarterly installments, with the first such vesting date on October 31, 2023 , and (ii) 200,000 PSUs, with up to 75 % of the PSU grant becoming eligible to vest based on the compound annual growth rate (“CAGR”) achieved by the Company during the eight fiscal quarters from January 1, 2022 to December 31, 2023, and up to an additional 75 % becoming eligible to vest based on the CAGR achieved during the 12 fiscal quarters from January 1, 2022 to December 31, 2024, with the actual vesting date in each case occurring on the filing of the Company’s quarterly reports on Form 10-Q for the quarters ending June 30, 2024 and June 30, 2025 , respectively. The estimated total stock-based compensation associated with these grants of $ 10.7 million is expected to be recognized over a weighted average period of 3.3 years.

Summary of Significant Accoun_2

Summary of Significant Accounting Policies (Policies)	6 Months Ended
Summary of Significant Accounting Policies (Policies)	Jun. 30, 2022
Accounting Policies [Abstract]
Basis of Presentation	Basis of Presentation The accompanying unaudited condensed consolidated financial statements have been prepared in accordance with generally accepted accounting principles in the United States of America (“U.S. GAAP”) and applicable rules and regulations of the Securities and Exchange Commission (“SEC”) regarding interim financial reporting. Certain information and note disclosures normally included in the financial statements prepared in accordance with U.S. GAAP have been condensed or omitted pursuant to such rules and regulations. Therefore, these condensed consolidated financial statements should be read in conjunction with the consolidated financial statements and notes included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2021. The condensed consolidated balance sheet as of December 31, 2021, included herein, was derived from the audited financial statements as of that date, but does not include all disclosures including certain notes required by U.S. GAAP on an annual reporting basis. In the opinion of management, the accompanying unaudited condensed consolidated financial statements reflect all normal recurring adjustments necessary to present fairly the financial position, results of operations, comprehensive loss, statements of stockholders’ equity and cash flows for the interim periods, but are not necessarily indicative of the results of operations to be anticipated for the full year 2022 or any future period. Effective January 1, 2022, the Company adopted the requirements of Accounting Standards Update (“ASU”) 2020-06, Debt—Debt with Conversion and Other Options (Subtopic 470-20) and Derivatives and Hedging—Contracts in Entity’s Own Equity (Subtopic 815-40): Accounting for Convertible Instruments and Contracts in an Entity’s Own Equity , as discussed in this Note 2 and Note 9.
Principles of Consolidation	Principles of Consolidation The condensed consolidated financial statements include the accounts of the Company and its wholly owned subsidiaries. All intercompany balances and transactions have been eliminated.
Use of Estimates	Use of Estimates The preparation of consolidated financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the consolidated financial statements, and the reported amount of revenues and expenses during the reporting period. Actual results could differ from those estimates. Assets and liabilities which are subject to judgment and use of estimates include the determination of the period of benefit for deferred commissions, relative stand-alone selling price for identified performance obligations in the Company’s revenue transactions, allowances for credit losses, the fair value of assets acquired and liabilities assumed in business combinations, the fair value of contingent consideration, the recoverability of goodwill and long-lived assets, valuation allowances with respect to deferred tax assets, useful lives associated with property and equipment and intangible assets, contingencies, and the valuation and assumptions underlying stock-based compensation. On an ongoing basis, the Company evaluates its estimates compared to historical experience and trends, which form the basis for making judgments about the carrying value of assets and liabilities. In addition, the Company engages valuation specialists to assist with management’s determination of the valuation of its fair values of assets acquired and liabilities assumed in business combinations, convertible senior notes, and certain market-based performance equity awards. There have been significant changes to the global economic situation as a consequence of the COVID-19 pandemic. There continue to be uncertainties with respect to macroeconomic conditions as a result of the pandemic and otherwise and there may be future periods of global instability and volatility in markets where the Company conducts business which could cause changes to estimates as a result of the financial circumstances. Such changes to estimates could potentially result in impacts that would be material to the consolidated financial statements, particularly with respect to the timing of revenue recognition resulting from potential implementation delays, evaluating the recoverability of long-lived assets with finite useful lives for impairment and estimates of credit losses for accounts receivables and contract assets. No impairments were recorded as of the balance sheet date; however, due to significant uncertainty surrounding the situation, management's judgment regarding this could change in the future. As of the date of issuance of these financial statements, the Company’s results of operations have not been significantly impacted by the COVID-19 pandemic; however, the Company continues to monitor the situation.
Concentrations of Credit and Business Risk	Concentrations of Credit and Business Risk Financial instruments that potentially subject the Company to a concentration of credit risk consist of cash, cash equivalents and accounts receivable. The Company maintains cash and cash equivalent balances at several banks. Accounts located in the United States are insured by the Federal Deposit Insurance Corporation (“FDIC”) up to $ 250,000 . From time to time, balances may exceed amounts insured by the FDIC. The Company has not experienced any losses in such amounts. The Company’s accounts receivable are generally unsecured and are derived from revenue earned from customers primarily located in the United States, Norway, Netherlands, Sweden and the United Kingdom and are generally denominated in U.S. Dollars, Norwegian Krone, Euro, Swedish Kronor or British Pounds. Each reporting period, the Company reevaluates each customer’s ability to satisfy credit obligations and maintains an allowance for credit risk based on the evaluations. No single customer comprised more than 10% of the Company’s total revenue for the three and six months ended June 30, 2022 and 2021 . One customer comprised approximately 10 % of the Company’s gross accounts receivable balance at June 30, 2022 and December 31, 2021 . Subsequent to June 30, 2022, the Company received payment from the customer reducing the gross accounts receivable balance to less than 10 %.
Cash and Cash Equivalents	Cash and Cash Equivalents The Company considers all highly liquid instruments with original maturities of three months or less at the date of purchase to be cash equivalents. Cash equivalents consist of funds deposited into money market funds. Cash and cash equivalents are recorded at cost, which approximates fair value.
Restricted Cash	Restricted Cash The Company’s restricted cash balance primarily consists of cash held at a financial institution for collateral against performance on the Company’s customer contracts and certain other cash deposits for specific purposes.
Significant Accounting Policies	Significant Accounting Policies Except for the accounting policies for restructuring charges, as set forth below, there have been no changes to the Company’s significant accounting policies described in the Annual Report on Form 10-K for the year ended December 31, 2021 filed with the SEC on February 25, 2022 , that have had a material impact on the Company’s condensed consolidated financial statements and related notes.
Revenue Recognition	Revenue Recognition The Company derives its revenues primarily from subscription services and professional services. Revenues are recognized when control of services is transferred to the Company’s customers in an amount that reflects the consideration it expects to be entitled to in exchange for those services. The Company determines revenue recognition through the following steps: • Identification of the contract, or contracts, with a customer; • Identification of the performance obligations in the contract; • Determination of the transaction price; • Allocation of the transaction price to the performance obligations in the contract; and • Recognition of revenue when, or as, the Company satisfies a performance obligation. Subscription Services Revenues Subscription services revenues primarily consist of fees that provide customers access to one or more of the Company’s hosted applications for critical event management, with routine customer support. Revenue is generally recognized over time on a ratable basis over the contract term beginning on the date that the Company’s service is made available to the customer. All services are recognized using an output measure of progress looking at time elapsed as the contract generally provides the customer equal benefit throughout the contract period. The Company’s subscription contracts are generally two years or longer in length, billed annually in advance, and non-cancelable. Professional Services Revenues Professional services revenues primarily consist of fees for deployment and optimization services, as well as training. The majority of the Company’s consulting contracts revenue is recognized over time as the services are performed. For contracts billed on a fixed price basis, revenue is recognized over time based on the proportion performed. Software License Revenues The Company also sells software and related post contract support for on premises usage as well as professional services, hardware and hosting. The Company’s on premises license transactions are generally perpetual in nature and are recognized at a point in time when made available to the customer for use. Significant judgment is required to determine the standalone selling prices for each distinct performance obligation in order to allocate the transaction price for purposes of revenue recognition. Making this judgment of estimating a standalone selling price involves consideration of overall pricing objectives, market conditions and other factors, including the value of the Company’s other similar contracts, the applications sold, customer demographics, geographic locations, and the number and types of users within the Company’s contracts. The significant judgment was primarily due to using such considerations to estimate the price that each distinct performance obligation would be sold for on a standalone basis because such performance obligations are typically sold together on a bundled basis. Changes in these estimates of standalone selling prices can have a material effect on the amount of revenue recognized from each distinct performance obligation. Contracts with Multiple Performance Obligations Most of the Company’s contracts with customers contain multiple performance obligations. For these contracts, the Company accounts for individual performance obligations separately if they are distinct. The transaction price is allocated to the separate performance obligations on a relative standalone selling price basis for those performance obligations with stable observable prices and then the residual method applied for any performance obligation that has pricing which is highly variable. The Company determines the standalone selling prices based on the Company’s overall pricing objectives, taking into consideration market conditions and other factors, including the value of the Company’s contracts, pricing when certain services are sold on a standalone basis, the applications sold, customer demographics, geographic locations, and the volume of services and users. Returns The Company does not offer rights of return for its products and services in the normal course of business. Customer Acceptance The Company’s contracts with customers generally do not include customer acceptance clauses.
Trade and Other Receivables	Trade and Other Receivables Trade and other receivables are primarily comprised of trade receivables that are recorded at the invoice amount, net of an allowance for credit risk, which is not material. Other receivables represent unbilled receivables related to subscription and professional services contracts, net of an allowance for credit losses, which is not material.
Deferred Costs	Deferred Costs Sales commissions earned by the Company’s sales force are considered incremental and recoverable costs of obtaining a contract with a customer. Subscription-related commissions costs are deferred and then amortized on a straight-line basis over a period of benefit that the Company has determined to be four years . Sales commissions attributable to professional services are expensed within twelve months of selling the service to the customer. The Company has determined the period of benefit by taking into consideration its customer contracts, its technology and other factors. Sales commissions attributed to renewals are not material and are not commensurate with initial and growth sales. Amortization of deferred commissions is included in sales and marketing expenses in the accompanying condensed consolidated statements of operations.
Deferred Revenue	Deferred Revenue Deferred revenue consists of amounts that have been invoiced and for which the Company has the right to bill, but that have not been recognized as revenue because the related goods or services have not been transferred. Deferred revenue that will be realized during the succeeding 12-month period is recorded as current, and the remaining deferred revenue is recorded as non-current. In instances where the timing of revenue recognition differs from the timing of invoicing, the Company has determined its contracts generally do not include a significant financing component. The primary purpose of the Company’s invoicing terms is to provide customers with simplified and predictable ways of purchasing the Company’s products and services, not to receive financing from its customers or to provide customers with financing. Examples include invoicing at the beginning of a subscription term with revenue recognized ratably over the contract period.
Restructuring Charges	Restructuring Charges Restructuring charges include costs directly associated with exit or disposal activities. Restructuring actions require management to estimate the timing and amount of severance and other employee separation costs for workforce reduction, the value of lease and contract cancellation and other exit costs. Employee termination benefits are accrued upon the commitment to a termination plan and when the benefit arrangement is communicated to affected employees, or when liabilities are determined to be probable and estimable. A liability for contract termination fees is recognized in the period in which the Company terminates the contract. The Company evaluates and adjusts these costs for changes in circumstances as additional information becomes available.
Recently Adopted Accounting Pronouncements	Recently Adopted Accounting Pronouncements ASU 2021-10 In November 2021, the Financial Accounting Standards Board (“FASB”) issued ASU 2021-10, Government Assistance (Topic 832), Disclosures by Business Entities about Government Assistance . ASU 2021-10 requires annual disclosures about transactions with a government that are accounted for by applying a grant or contribution accounting model by analogy. The Company adopted ASU 2021-10 on January 1, 2022 on a prospective basis. The adoption of this standard did not have an impact on the Company’s condensed consolidated financial statements. ASU 2021-04 In May 2021, the FASB issued ASU 2021-04, Earnings Per Share (Topic 260), Debt—Modifications and Extinguishments (Subtopic 470-50), Compensation—Stock Compensation (Topic 718), and Derivatives and Hedging—Contracts in Entity’s Own Equity (Subtopic 815-40): Issuer’s Accounting for Certain Modifications or Exchanges of Freestanding Equity-Classified Written Call Options . ASU 2021-04 requires accounting for modifications or exchanges of freestanding equity-classified written call options (for example, warrants) that remain equity classified after the modification or exchange based on the economic substance of the modification or exchange. The recognition of the modification depends on the nature of the transaction in which the equity-classified written call option is modified. If there is more than one element in a transaction (for example, if the modification involves both a debt modification and an equity issuance), then the guidance requires allocating the effect of the option modification to each element. The Company adopted ASU 2021-04 on January 1, 2022 on a prospective basis. The adoption of this standard did not have an impact on the Company’s condensed consolidated financial statements. ASU 2020-06 In August 2020, the FASB issued ASU 2020-06, Debt—Debt with Conversion and Other Options (Subtopic 470-20) and Derivatives and Hedging—Contracts in Entity’s Own Equity (Subtopic 815-40): Accounting for Convertible Instruments and Contracts in an Entity’s Own Equity . ASU 2020-06 reduces the number of accounting models for convertible instruments by eliminating two of the three models in Accounting Standards Codification (“ASC”) 470-20, Debt—Debt with Conversion and Other Options , that require separate accounting for embedded conversion features, amends the requirements for a contract that is potentially settled in an entity’s own shares to be classified in equity, and amends certain guidance on the computation of earnings per share for convertible instruments and contracts on an entity’s own equity. The Company adopted the standard on January 1, 2022 using the modified retrospective approach. Upon adoption of ASU 2020-06, the Company no longer separately presents in equity the embedded conversion feature of the 0 % convertible senior notes due March 15, 2026 (the “2026 Notes”), 0.125 % convertible senior notes due December 15, 2024 (the “2024 Notes”) and 1.50 % convertible senior notes due November 1, 2022 (the “2022 Notes”) (collective, the “Convertible Senior Notes”). Instead, the Company accounts for the Convertible Senior Notes wholly as debt. Applying the separation models prior to the adoption of ASU 2020-06 to the Convertible Senior Notes involved the recognition of a debt discount, which was amortized to interest expense via the effective interest method. The elimination of the cash conversion model will reduce reported interest expense in periods subsequent to adoption. Adoption of ASU 2020-06 resulted in an adjustment to the carrying amount of the convertible senior notes, deferred tax liabilities, additional paid-in capital and a cumulative catch-up adjustment to the opening balance of accumulated deficit; however, prior-period information, including basic and diluted loss per share of common stock, has not been adjusted as a result of applying the modified retrospective approach and continue to be reported under the accounting standards in effect for the prior period. The adoption of ASU 2020-06 had no impact on total cash provided from or used in operating, financing, or investing activities in the Company’s condensed consolidated statements of cash flows. For details on the impact of the Company’s adoption of ASU 2020-06, see Note 9. Recently Issued Accounting Guidance Not Yet Adopted ASU 2021-08 In October 2021, the FASB issued ASU 2021-08, Business Combinations (Topic 805), Accounting for Contract Assets and Contract Liabilities from Contracts with Customers . ASU 2021-08 requires the recognition and measurement of contract assets and contract liabilities acquired in a business combination in accordance with ASC 606, Revenue from Contracts with Customers . Considerations to determine the amount of contract assets and contract liabilities to record at the acquisition date include the terms of the acquired contract, such as timing of payment, identification of each performance obligation in the contract and allocation of the contract transaction price to each identified performance obligation on a relative standalone selling price basis as of contract inception. ASU 2021-08 is effective for the Company beginning in the first quarter of 2023. ASU 2021-08 should be applied prospectively for acquisitions occurring on or after the effective date of the amendments. Early adoption of the proposed amendments would be permitted, including adoption in an interim period. The Company is currently assessing the impact this standard will have on the Company’s condensed consolidated financial statements. Other accounting standard updates effective for interim and annual periods beginning after December 31, 2021 are not expected to have a material impact on the Company’s financial position, results of operations or cash flows.

Accounts Receivable and Contr_2

Accounts Receivable and Contract Assets, Net (Tables)	6 Months Ended
Accounts Receivable and Contract Assets, Net (Tables)	Jun. 30, 2022
Accounts Receivable Net [Abstract]
Schedule of Accounts Receivable Net	Accounts receivable, net is as follows (in thousands): As of As of June 30, 2022 December 31, 2021 Accounts receivable amortized cost $ 104,466 $ 127,917 Allowance for credit losses ( 6,685 ) ( 6,922 ) Net accounts receivable $ 97,781 $ 120,995
Schedule of Changes in Allowance for Credit Losses for Accounts Receivable	The following table summarizes the changes in the allowance for credit losses for accounts receivable (in thousands): Three Months Ended Six Months Ended 2022 2021 2022 2021 Balance, beginning of period $ ( 6,773 ) $ ( 4,772 ) $ ( 6,922 ) $ ( 3,788 ) Provision for expected credit losses ( 247 ) ( 405 ) ( 396 ) ( 1,417 ) Write-offs, net 335 ( 66 ) 633 ( 38 ) Balance, end of period $ ( 6,685 ) $ ( 5,243 ) $ ( 6,685 ) $ ( 5,243 )
Schedule of Contract Assets, Net, Included in Deferred Costs and Other Current Assets on Consolidated Balance Sheets	Contract assets, net, included in deferred costs and other current assets on the condensed consolidated balance sheets is as follows (in thousands): As of As of June 30, 2022 December 31, 2021 Contract asset amortized cost $ 7,813 $ 8,569 Allowance for credit losses ( 1,067 ) ( 1,160 ) Net contract asset $ 6,746 $ 7,409
Schedule of Changes in Allowance for Credit Losses for Contract Assets	The following table summarizes the changes in the allowance for credit losses for contract assets (in thousands): Three Months Ended Six Months Ended 2022 2021 2022 2021 Balance, beginning of period $ ( 1,270 ) $ ( 842 ) $ ( 1,160 ) $ ( 398 ) Provision for expected credit losses, net 169 ( 29 ) 38 ( 473 ) Write-offs 34 30 55 30 Balance, end of period $ ( 1,067 ) $ ( 841 ) $ ( 1,067 ) $ ( 841 )
Schedule of Changes in Sales Reserve	The following table summarizes the changes in the sales reserve (in thousands): Three Months Ended Six Months Ended 2022 2021 2022 2021 Balance, beginning of period $ ( 250 ) $ ( 149 ) $ ( 250 ) $ ( 175 ) Additions ( 1 ) ( 259 ) ( 1 ) ( 259 ) Write-offs — 8 — 34 Balance, end of period $ ( 251 ) $ ( 400 ) $ ( 251 ) $ ( 400 )

Property and Equipment, Net (Ta

Property and Equipment, Net (Tables)	6 Months Ended
Property and Equipment, Net (Tables)	Jun. 30, 2022
Property Plant And Equipment [Abstract]
Schedule of Property and Equipment, Net	Property and equipment, net consisted of the following (in thousands): Useful life As of As of in years June 30, 2022 December 31, 2021 Furniture and equipment 5 $ 2,498 $ 2,530 Leasehold improvements (1) 9 7,169 7,842 System hardware 5 1,616 1,357 Office computers 3 9,766 8,783 Computer and system software 3 2,578 2,694 23,627 23,206 Less accumulated depreciation and amortization ( 12,939 ) ( 11,021 ) Property and equipment, net $ 10,688 $ 12,185 (1) Lesser of the lease term or the estimated useful lives of the improvements, which may be up to 9 years.

Capitalized Software Developm_2

Capitalized Software Development Costs, Net (Tables)	6 Months Ended
Capitalized Software Development Costs, Net (Tables)	Jun. 30, 2022
Research And Development [Abstract]
Summary of Capitalized Software Development Costs, Net	Capitalized software development costs, net consisted of the following (in thousands): Gross Amortization Accumulated Net As of June 30, 2022 $ 83,331 3 years $ ( 57,784 ) $ 25,547 As of December 31, 2021 75,042 3 years ( 52,322 ) 22,720
Schedule of Expected Amortization of Capitalized Software Development Costs	The expected amortization of capitalized software development costs, as of June 30, 2022, for each of the following years is as follows (in thousands): 2022 (for the remaining six months) $ 6,508 2023 10,371 2024 7,334 2025 1,334 $ 25,547

Fair Value Measurements (Tables

Fair Value Measurements (Tables)	6 Months Ended
Fair Value Measurements (Tables)	Jun. 30, 2022
Fair Value Disclosures [Abstract]
Summary of Financial Assets and Liabilities Measured at Fair Value on Recurring Basis	The following table summarizes the Company's financial assets and liabilities measured at fair value on a recurring basis by level within the fair value hierarchy. Financial assets and financial liabilities are classified in their entirety based on the lowest level of input that is significant to the fair value measurement (in thousands): As of June 30, 2022 Quoted Significant Prices in Other Significant Active Observable Unobservable Markets Inputs Inputs Total Fair (Level 1) (Level 2) (Level 3) Value Assets: Cash equivalents: Money market funds $ 410,412 $ — $ — $ 410,412 Total financial assets $ 410,412 $ — $ — $ 410,412 Liabilities: Contingent consideration $ — $ — $ — $ — Total financial liabilities $ — $ — $ — $ — As of December 31, 2021 Quoted Significant Prices in Other Significant Active Observable Unobservable Markets Inputs Inputs Total Fair (Level 1) (Level 2) (Level 3) Value Assets: Cash equivalents: Money market funds $ 409,692 $ — $ — $ 409,692 Total financial assets $ 409,692 $ — $ — $ 409,692 Liabilities: Contingent consideration $ — $ — $ 59 $ 59 Total financial liabilities $ — $ — $ 59 $ 59
Summary of Changes in Level 3 Financial Instruments	The following tables summarize the changes in Level 3 financial instruments (in thousands): Fair value at December 31, 2020 $ 10,619 Contingent consideration from RedSky acquisition 9,135 Adjustment for one2many acquisition ( 690 ) Adjustment for SnapComms acquisition 732 Foreign currency translation ( 465 ) Fair value at March 31, 2021 19,331 Adjustment for one2many acquisition 38 Adjustment for SnapComms acquisition ( 23 ) Payment for SnapComms acquisition ( 720 ) Foreign currency translation 149 Fair value at June 30, 2021 $ 18,775 Fair value at December 31, 2021 $ 59 Adjustment for Anvil acquisition ( 52 ) Foreign currency translation ( 1 ) Fair value at March 31, 2022 6 Adjustment for Anvil acquisition ( 5 ) Foreign currency translation ( 1 ) Fair value at June 30, 2022 $ —

Goodwill and Intangible Asset_2

Goodwill and Intangible Assets, Net (Tables)	6 Months Ended
Goodwill and Intangible Assets, Net (Tables)	Jun. 30, 2022
Goodwill And Intangible Assets Disclosure [Abstract]
Schedule of Changes in Gross Carrying Amount of Goodwill	The following table displays the changes in the gross carrying amount of goodwill (in thousands): Balance at December 31, 2021 $ 531,163 Acquisition initial value adjustment ( 1,788 ) Foreign currency translation ( 21,557 ) Balance at June 30, 2022 $ 507,818
Schedule of Intangible Assets	Intangible assets consisted of the following (in thousands): As of June 30, 2022 Gross Weighted Accumulated Net Amortizable intangible assets: Developed technology $ 42,220 3.42 $ ( 22,062 ) $ 20,158 Tradenames 25,706 4.02 ( 13,967 ) 11,739 Customer relationships 211,870 8.36 ( 51,056 ) 160,814 Total intangible assets $ 279,796 $ ( 87,085 ) $ 192,711 As of December 31, 2021 Gross Weighted Accumulated Net Amortizable intangible assets: Developed technology $ 43,178 3.41 $ ( 16,214 ) $ 26,964 Tradenames 28,250 4.13 ( 12,779 ) 15,471 Customer relationships 219,850 8.30 ( 42,966 ) 176,884 Total intangible assets $ 291,278 $ ( 71,959 ) $ 219,319
Schedule of Expected Amortization of Intangible Assets	The expected amortization of the intangible assets, as of June 30, 2022, for each of the next five years and thereafter is as follows (in thousands): 2022 (for the remaining six months) $ 20,638 2023 38,497 2024 33,213 2025 26,890 2026 20,984 Thereafter 52,489 $ 192,711

Business Combinations (Tables)

Business Combinations (Tables)	6 Months Ended
Business Combinations (Tables)	Jun. 30, 2022
xMatters Holdings, Inc
Summary of Allocation of Purchase Consideration and Estimated Values of Assets Acquired and Liabilities Assumed	The following table summarizes the estimated fair value of the assets acquired and the liabilities assumed, which were recorded as of the acquisition date, as well as the aggregate consideration for the acquisition of xMatters made by the Company (in thousands): xMatters Assets acquired Accounts receivable $ 6,716 Property and equipment 1,458 Trade names 8,200 Acquired technology 8,390 Customer relationships 78,940 Goodwill 170,437 Other assets 5,433 Total assets acquired 279,574 Liabilities assumed Accounts payable 1,164 Accrued expenses 5,517 Deferred revenue 34,421 Deferred tax liabilities 3,436 Other liabilities 5,056 Net assets acquired $ 229,980 Consideration paid Cash paid, net of cash acquired $ 165,498 Fair value of common stock issued 64,482 Total $ 229,980
Anvil
Summary of Allocation of Purchase Consideration and Estimated Values of Assets Acquired and Liabilities Assumed	The following table summarizes the preliminary estimated fair value of the assets acquired and the liabilities assumed, which were recorded as of the acquisition date, as well as the aggregate consideration for the acquisition of Anvil made by the Company (in thousands): Anvil Assets acquired Accounts receivable $ 2,361 Property and equipment 204 Trade names 2,600 Acquired technology 3,800 Customer relationships 25,280 Goodwill 127,061 Other assets 5,022 Total assets acquired 166,328 Liabilities assumed Accounts payable 837 Accrued expenses 560 Deferred revenue 3,365 Deferred tax liabilities 6,119 Other liabilities 1,821 Net assets acquired $ 153,626 Consideration paid Cash paid, net of cash acquired $ 63,911 Consideration loan notes issued 89,655 Contingent consideration 60 Total $ 153,626

Convertible Senior Notes (Table

Convertible Senior Notes (Tables)	6 Months Ended
Convertible Senior Notes (Tables)	Jun. 30, 2022
Schedule of Cumulative Effect of Changes Made to Consolidated Balance Sheet	The cumulative effect of the changes made to the Company’s consolidated January 1, 2022 balance sheet for the adoption of ASU 2020-06 was as follows (in thousands): Balance at Adjustments Due Balance at December 31, 2021 to ASU 2020-06 January 1, 2022 BALANCE SHEET Liabilities and Stockholders’ Equity Convertible senior notes, current $ 8 $ — $ 8 Convertible senior notes, non-current 665,695 142,836 808,531 Deferred tax liabilities 16,082 ( 4,858 ) 11,224 Additional paid-in capital 853,664 ( 185,141 ) 668,523 Accumulated deficit ( 388,112 ) 47,162 ( 340,950 )
Summary of Debt Obligations	The following table summarizes the Company’s debt obligations as of June 30, 2022 (in thousands): Remainder of 2022 2023-2024 2025-2026 Total Debt obligations $ 8 $ 450,000 $ 375,000 $ 825,008
0% Convertible Senior Notes Due 2026
Schedule of Components of Convertible Senior Notes	The 2026 Notes consist of the following (in thousands): As of As of June 30, 2022 December 31, 2021 Liability component: Principal $ 375,000 $ 375,000 Less: debt discount, net of amortization ( 7,823 ) ( 97,261 ) Net carrying amount $ 367,177 $ 277,739 Equity component (1) — 99,000 Upon adoption of ASU 2020-06, the Company no longer separately presents the embedded conversion feature in equity. As of December 31, 2021, the equity component was recorded in the consolidated balance sheet within additional paid-in capital, net of $ 3.0 million transaction costs in equity and net of $ 3.4 million for taxes .
Summary of Total Interest Expense Recognized Related To Convertible Senior Notes	The following table sets forth total interest expense recognized related to the 2026 Notes (in thousands): Three Months Ended Six Months Ended 2022 2021 2022 2021 Amortization of debt discount and transaction costs $ 529 $ 4,798 $ 1,051 $ 5,854
Summary of Fair Value and Carrying Value of Convertible Senior Notes	The fair value of the 2026 Notes, which was determined based on inputs that are observable in the market or that could be derived from, or corroborated with, observable market data, quoted price of the 2026 Notes in an over-the-counter market (Level 2), and carrying value of debt instruments (prior to the adoption of ASU 2020-06, carrying value excluded the equity component of the Company’s 2026 Notes classified in equity) were as follows (in thousands): As of June 30, 2022 As of December 31, 2021 Fair Value Carrying Value Fair Value Carrying Value 2026 Notes $ 302,820 $ 367,177 $ 318,311 $ 277,739
0.125% Convertible Senior Notes Due 2024
Schedule of Components of Convertible Senior Notes	The 2024 Notes consist of the following (in thousands): As of As of June 30, 2022 December 31, 2021 Liability component: Principal $ 450,000 $ 450,000 Less: debt discount, net of amortization ( 6,321 ) ( 62,044 ) Net carrying amount $ 443,679 $ 387,956 Equity component (1) — 86,133 (1) Upon adoption of ASU 2020-06, the Company no longer separately presents the embedded conversion feature in equity. As of December 31, 2021, the equity component was recorded in the consolidated balance sheet within additional paid-in capital, net of $ 2.6 million transaction costs in equity and net of $ 0.9 million for taxes .
Summary of Total Interest Expense Recognized Related To Convertible Senior Notes	The following table sets forth total interest expense recognized related to the 2024 Notes (in thousands): Three Months Ended Six Months Ended 2022 2021 2022 2021 0.125 % coupon $ 141 $ 140 $ 282 $ 281 Amortization of debt discount and transaction costs 637 4,702 1,273 9,341 $ 778 $ 4,842 $ 1,555 $ 9,622
Summary of Fair Value and Carrying Value of Convertible Senior Notes	The fair value of the 2024 Notes, which was determined based on inputs that are observable in the market or that could be derived from, or corroborated with, observable market data, quoted price of the 2024 Notes in an over-the-counter market (Level 2), and carrying value of debt instruments (prior to the adoption of ASU 2020-06, carrying value excluded the equity component of the Company’s 2024 Notes classified in equity) were as follows (in thousands): As of June 30, 2022 As of December 31, 2021 Fair Value Carrying Value Fair Value Carrying Value 2024 Notes $ 393,566 $ 443,679 $ 440,564 $ 387,956
1.50% Convertible Senior Notes Due 2022
Schedule of Components of Convertible Senior Notes	The 2022 Notes consist of the following (in thousands): As of As of June 30, 2022 December 31, 2021 Liability component: Principal $ 8 $ 8 Less: debt discount, net of amortization — — Net carrying amount $ 8 $ 8 Equity component (1) — ( 39,358 ) (1) Upon adoption of ASU 2020-06, the Company no longer separately presents the embedded conversion feature in equity. As of December 31, 2021, the equity component was recorded in the consolidated balance sheet within additional paid-in capital, net of $ 0.8 million transaction costs in equity. Additional paid-in capital as of December 31, 2021 also included $ 2.7 million and $ 36.7 million, respectively, market premium representing the excess of the total consideration delivered over the fair value of the liability recognized related to the $ 58.6 million and $ 23.0 million, respectively, principal balance extinguishment of the 2022 Notes in March 2021 and December 2019.
Summary of Total Interest Expense Recognized Related To Convertible Senior Notes	The following table sets forth total interest expense recognized related to the 2022 Notes (in thousands): Three Months Ended Six Months Ended 2022 2021 2022 2021 1.50 % coupon $ — $ 2 $ — $ 108 Amortization of debt discount and transaction costs — 8 — 626 $ — $ 10 $ — $ 734
Summary of Fair Value and Carrying Value of Convertible Senior Notes	The fair value of the 2022 Notes, which was determined based on inputs that are observable in the market or that could be derived from, or corroborated with, observable market data, quoted price of the 2022 Notes in an over-the-counter market (Level 2), and carrying value of debt instruments (prior to the adoption of ASU 2020-06, carrying value excluded the equity component of the Company’s convertible notes classified in equity) were as follows (in thousands): As of June 30, 2022 As of December 31, 2021 Fair Value Carrying Value Fair Value Carrying Value 2022 Notes $ 9 $ 8 $ 16 $ 8

Stock Plans and Stock-Based C_2

Stock Plans and Stock-Based Compensation (Tables)	6 Months Ended
Stock Plans and Stock-Based Compensation (Tables)	Jun. 30, 2022
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Schedule of Assumptions Used in Determining Fair Value of Shares Issuable	The fair value of shares issuable under the 2016 ESPP is determined using the Black-Scholes option pricing model with the following weighted average assumptions: Six Months Ended 2022 2021 Employee Stock Purchase Plan: Expected term (in years) (1) 0.50 0.50 Expected volatility (2) 65 % 60 % Risk-free interest rate (3) 0.86 % 0.06 % Dividend rate (4) 0 % 0 %
Schedule of Stock Option Activity	The following table summarizes the Company’s stock option activity: Stock options Weighted Outstanding at December 31, 2021 157,740 $ 23.83 Exercised ( 4,011 ) 20.63 Forfeited ( 177 ) 31.13 Outstanding at June 30, 2022 153,552 23.91
Schedule of Stock Options Outstanding, Vested and Expected to Vest and Exercisable	Stock options outstanding, vested and expected to vest and exercisable are as follows: As of June 30, 2022 Number Remaining Weighted- Outstanding 153,552 4.61 $ 23.91 Vested and expected to vest 153,552 4.61 23.91 Exercisable 153,552 4.61 23.91
Schedule of Vested and Nonvested Stock Option Activity	Vested and nonvested stock option activity was as follows: Vested Options Weighted Outstanding at June 30, 2022 153,552 $ 23.91
Summary of RSU and PSU Activity	The following table summarizes the Company’s RSU and PSU activity: Number of Shares Outstanding at December 31, 2021 1,579,738 Granted 2,712,822 Vested ( 288,325 ) Forfeited ( 496,975 ) Outstanding at June 30, 2022 3,507,260
Summary of Stock-Based Compensation Expense	The Company recorded the total stock-based compensation expense as follows (in thousands): Three Months Ended Six Months Ended 2022 2021 2022 2021 Cost of revenue $ 1,442 $ 819 $ 2,259 $ 1,818 Sales and marketing 6,311 5,579 7,606 9,321 Research and development 4,231 2,562 5,954 4,590 General and administrative 4,227 6,545 6,476 12,461 Total $ 16,211 $ 15,505 $ 22,295 $ 28,190
Market Based Grants
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Schedule of Assumptions Used in Determining Fair Value of Shares Issuable	Fair value of the market-based grants is determined using the Monte-Carlo simulation with the following assumptions: Three Months Ended Six Months Ended Market-Based Grants: Expected term (in years) 1.23 1.23 - 1.50 Expected volatility 66 % 58 % - 66 % Risk-free interest rate 2.81 % 1.97 % - 2.81 % Dividend rate 0 % 0 %

Basic and Diluted Net Loss Pe_2

Basic and Diluted Net Loss Per Share (Tables)	6 Months Ended
Basic and Diluted Net Loss Per Share (Tables)	Jun. 30, 2022
Earnings Per Share [Abstract]
Schedule of Common Equivalent Shares were Excluded from Diluted Net Loss Per Share Calculation because their Inclusion would have been Anti-Dilutive	The following common equivalent shares were excluded from the diluted net loss per share calculation because their inclusion would have been anti-dilutive: As of June 30, 2022 2021 Convertible senior notes 6,080,480 6,089,230 Stock-based compensation grants 3,660,812 1,989,169 Total 9,741,292 8,078,399

Revenue Recognition (Tables)

Revenue Recognition (Tables)	6 Months Ended
Revenue Recognition (Tables)	Jun. 30, 2022
Accounting Standards Update 2014-09
Disaggregation Of Revenue [Line Items]
Summary of Disaggregates Revenue	The following table disaggregates the Company’s revenue by geography which provides information as to the major source of revenue (in thousands): Three Months Ended Six Months Ended Primary Geographic Markets 2022 2021 2022 2021 North America $ 76,519 $ 67,760 $ 151,499 $ 127,280 International 26,467 18,889 51,862 41,579 Total $ 102,986 $ 86,649 $ 203,361 $ 168,859 The following table presents the Company’s revenues disaggregated by revenue source (in thousands): Three Months Ended Six Months Ended 2022 2021 2022 2021 Subscription services $ 94,558 $ 79,652 $ 186,413 $ 150,084 Professional services 6,024 6,459 12,565 12,399 Software licenses and other 2,404 538 4,383 6,376 Total $ 102,986 $ 86,649 $ 203,361 $ 168,859

Leases (Tables)

Leases (Tables)	6 Months Ended
Leases (Tables)	Jun. 30, 2022
Leases [Abstract]
Summary of Additional Information Related to Leases	Additional information related to the Company’s leases is as follows (in thousands, except lease term and discount rate): As of As of June 30, 2022 December 31, 2021 Balance sheet information ROU assets $ 12,434 $ 18,160 Lease liabilities, current $ 5,618 $ 6,356 Lease liabilities, non-current 9,723 15,328 Total lease liabilities $ 15,341 $ 21,684 Supplemental data Weighted average remaining lease term 3.84 years 4.24 years Weighted average discount rate 6.26 % 5.99 % Six Months Ended 2022 2021 Cash paid for amounts included in lease liabilities $ 3,768 $ 3,017 ROU assets obtained in exchange for new lease obligations 269 5,729
Schedule of Maturities of Lease Liabilities	Maturities of lease liabilities as of June 30, 2022 were as follows (in thousands): Year ending December 31, 2022 (for the remaining six months) $ 3,446 2023 5,828 2024 3,030 2025 1,354 2026 1,339 Thereafter 2,461 Total undiscounted lease payments 17,458 Less: imputed interest ( 2,117 ) Total lease liabilities $ 15,341
Schedule of Components of Lease Expense	The following table presents components of lease expense (in thousands): Three Months Ended Six Months Ended 2022 2021 2022 2021 Operating lease expense $ 1,613 $ 1,466 $ 3,221 $ 2,769 Short-term lease expense (1) 148 225 330 391 1,761 1,691 3,551 3,160 Less: Sublease income ( 23 ) ( 15 ) ( 46 ) ( 15 ) Total lease expense $ 1,738 $ 1,676 $ 3,505 $ 3,145 (1) Short-term lease expense includes all leases with lease terms ranging from less than one month to one year.

Restructuring and Restructuri_2

Restructuring and Restructuring-Related Activities (Tables)	6 Months Ended
Restructuring and Restructuring-Related Activities (Tables)	Jun. 30, 2022
Restructuring and Related Activities [Abstract]
Schedule of Estimates of Total Pretax Charges Associated by Major Type of Cost Expected Results Cash Outlays	The following table provides a summary of the Company's estimates of total pre-tax charges associated with the 2022 Strategic Realignment, by major type of cost, of which approximately $ 17 million to $ 20 million are expected to result in cash outlays (in millions): Total Estimated Amount Expected to be Incurred Restructuring charges: Workforce $ 2 to $ 2 Facilities-related 5 to 6 Other — to — Business transformation charges 11 to 13 Total restructuring and business transformation charges $ 18 to $ 21
Summary of Restructuring Activities	The following table sets provides a summary of restructuring activities (in thousands): Workforce (1) Facilities- (2) Other (3) Total Balance at April 1, 2022 $ — $ — $ — $ — Charges 2,391 4,184 167 6,742 Charges settled in cash ( 2,044 ) ( 3,299 ) ( 36 ) ( 5,379 ) Charges settled in non-cash — ( 844 ) — ( 844 ) Balance at June 30, 2022 $ 347 $ 41 $ 131 $ 519 (1) Balance at June 30, 2022 is recorded in accrued payroll and employee related liabilities in the condensed consolidated balance sheet. (2) Balance at June 30, 2022 is recorded in accrued expenses in the condensed consolidated balance sheet. Charges settled in non-cash relate to the loss on disposal of assets partially offset by derecognizing the ROU asset and liability for lease terminations. (3) Balance at June 30, 2022 is recorded in accounts payable in the condensed consolidated balance sheet.
Schedule of Restructuring and Business Transformation Expenses	The following table presents restructuring and business transformation expenses by major type and line item within our accompanying condensed consolidated statement of operations (in thousands): Three and Six Months Ended Restructuring charges $ 6,742 Business transformation charges: Cost of revenue 435 Sales and marketing 208 Research and development 213 General and administrative 1,996 Total business transformation charges 2,852 Total restructuring and business transformation charges $ 9,594

Summary of Significant Accoun_3

Summary of Significant Accounting Policies - Additional Information (Details)		1 Months Ended			3 Months Ended		6 Months Ended		12 Months Ended
	Aug. 09, 2022	Mar. 31, 2021	Dec. 31, 2019	Nov. 30, 2017	Jun. 30, 2022 USD ($) Customer	Jun. 30, 2021 Customer	Jun. 30, 2022 USD ($) Customer	Jun. 30, 2021 Customer	Dec. 31, 2021 Customer
Impairment charges \| $							$ 0
Subscription contracts							The Company’s subscription contracts are generally two years or longer in length, billed annually in advance, and non-cancelable.
Deferred sales commission cost amortization period							4 years
0% Convertible Senior Notes Due 2026
Debt Instrument, Interest Rate, Stated Percentage		0%
Debt instrument, maturity date		Mar. 15, 2026
0.125% Convertible Senior Notes Due 2024
Debt Instrument, Interest Rate, Stated Percentage			0.125%
Debt instrument, maturity date			Dec. 15, 2024
1.50% Convertible Senior Notes Due 2022
Debt Instrument, Interest Rate, Stated Percentage				1.50%
Debt instrument, maturity date				Nov. 01, 2022
ASU 2021-10
Change in Accounting Principle, Accounting Standards Update, Adopted [true false]					true		true
Change in Accounting Principle, Accounting Standards Update, Immaterial Effect [true false]					true		true
Change in Accounting Principle, Accounting Standards Update, Adoption Date					Jan. 01, 2022		Jan. 01, 2022
ASU 2021-04
Change in Accounting Principle, Accounting Standards Update, Adopted [true false]					true		true
Change in Accounting Principle, Accounting Standards Update, Immaterial Effect [true false]					true		true
Change in Accounting Principle, Accounting Standards Update, Adoption Date					Jan. 01, 2022		Jan. 01, 2022
ASU 2020-06
Change in Accounting Principle, Accounting Standards Update, Adopted [true false]					true		true
Change in Accounting Principle, Accounting Standards Update, Immaterial Effect [true false]					true		true
Change in Accounting Principle, Accounting Standards Update, Adoption Date					Jan. 01, 2022		Jan. 01, 2022
ASU 2020-06 \| 0% Convertible Senior Notes Due 2026
Debt Instrument, Interest Rate, Stated Percentage					0%		0%
Debt instrument, maturity date							Mar. 15, 2026
ASU 2020-06 \| 0.125% Convertible Senior Notes Due 2024
Debt Instrument, Interest Rate, Stated Percentage					0.125%		0.125%
Debt instrument, maturity date							Dec. 15, 2024
ASU 2020-06 \| 1.50% Convertible Senior Notes Due 2022
Debt Instrument, Interest Rate, Stated Percentage					1.50%		1.50%
Debt instrument, maturity date							Nov. 01, 2022
Customer Concentration Risk \| Revenue
Number of customers \| Customer					0	0	0	0
Customer Concentration Risk \| Customer One \| Accounts Receivable
Number of customers \| Customer							1		1
Concentration Risk, Percentage									10%
Maximum
Cash and cash equivalent, FDIC insured amount \| $					$ 250,000		$ 250,000
Maximum \| Customer Concentration Risk \| Accounts Receivable \| Subsequent Event
Concentration Risk, Percentage	10%

Accounts Receivable and Contr_3

Accounts Receivable and Contract Assets, Net - Schedule of Accounts Receivable, Net (Details) - USD ($) $ in Thousands	Jun. 30, 2022	Mar. 31, 2022	Dec. 31, 2021	Jun. 30, 2021	Mar. 31, 2021	Dec. 31, 2020
Accounts Receivable Net [Abstract]
Accounts receivable amortized cost	$ 104,466		$ 127,917
Allowance for credit losses	(6,685)	$ (6,773)	(6,922)	$ (5,243)	$ (4,772)	$ (3,788)
Net accounts receivable	$ 97,781		$ 120,995

Accounts Receivable and Contr_4

Accounts Receivable and Contract Assets, Net - Schedule of Changes in Allowance for Credit Losses for Accounts Receivable (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021
Allowance For Credit Loss [Abstract]
Balance, beginning of period	$ (6,773)	$ (4,772)	$ (6,922)	$ (3,788)
Provision for expected credit losses	(247)	(405)	(396)	(1,417)
Write-offs, net	335	(66)	633	(38)
Balance, end of period	$ (6,685)	$ (5,243)	$ (6,685)	$ (5,243)

Accounts Receivable and Contr_5

Accounts Receivable and Contract Assets, Net - Schedule of Contract Assets, Net, Included in Deferred Costs and Other Current Assets on Consolidated Balance Sheets (Details) - USD ($) $ in Thousands	Jun. 30, 2022	Dec. 31, 2021
Accounts Receivable Net [Abstract]
Contract asset amortized cost	$ 7,813	$ 8,569
Allowance for credit losses	(1,067)	(1,160)
Net contract asset	$ 6,746	$ 7,409

Accounts Receivable and Contr_6

Accounts Receivable and Contract Assets, Net - Schedule of Changes in Allowance for Credit Losses for Contract Assets (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021
Allowance For Credit Loss [Abstract]
Balance, beginning of period	$ (1,270)	$ (842)	$ (1,160)	$ (398)
Provision for expected credit losses, net	169	(29)	38	(473)
Write-offs	34	30	55	30
Balance, end of period	$ (1,067)	$ (841)	$ (1,067)	$ (841)

Accounts Receivable and Contr_7

Accounts Receivable and Contract Assets, Net - Additional Information (Details) - USD ($) $ in Thousands		3 Months Ended		6 Months Ended
	Aug. 09, 2022	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021
Accounts Notes And Loans Receivable [Line Items]
Credit loss expense		$ 247	$ 405	$ 396	$ 1,417
Receivable and Contract Assets
Accounts Notes And Loans Receivable [Line Items]
Credit loss expense		$ 100	$ 100	$ 300	$ 1,500
Receivable and Contract Assets \| Subsequent Event
Accounts Notes And Loans Receivable [Line Items]
Provision for expected credit losses and credit loss expense	$ 1,400

Accounts Receivable and Contr_8

Accounts Receivable and Contract Assets, Net - Schedule of Changes in Sales Reserve (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021
Accounts Receivable Net [Abstract]
Balance, beginning of period	$ (250)	$ (149)	$ (250)	$ (175)
Additions	(1)	(259)	(1)	(259)
Write-offs	0	8	0	34
Balance, end of period	$ (251)	$ (400)	$ (251)	$ (400)

Property and Equipment, Net - S

Property and Equipment, Net - Schedule of Property and Equipment, Net (Details) - USD ($) $ in Thousands		6 Months Ended
		Jun. 30, 2022	Dec. 31, 2021
Property Plant And Equipment [Line Items]
Property and equipment, gross		$ 23,627	$ 23,206
Less accumulated depreciation and amortization		(12,939)	(11,021)
Property and equipment, net		10,688	12,185
Furniture and Equipment
Property Plant And Equipment [Line Items]
Property and equipment, gross		$ 2,498	2,530
Property and equipment, useful life in years		5 years
Leasehold Improvements
Property Plant And Equipment [Line Items]
Property and equipment, gross	[1]	$ 7,169	7,842
Property and equipment, useful life in years	[1]	9 years
Systems Hardware
Property Plant And Equipment [Line Items]
Property and equipment, gross		$ 1,616	1,357
Property and equipment, useful life in years		5 years
Office Computers
Property Plant And Equipment [Line Items]
Property and equipment, gross		$ 9,766	8,783
Property and equipment, useful life in years		3 years
Computer and System Software
Property Plant And Equipment [Line Items]
Property and equipment, gross		$ 2,578	$ 2,694
Property and equipment, useful life in years		3 years

[1] Lesser of the lease term or the estimated useful lives of the improvements, which may be up to 9 years.

Property and Equipment, Net -_2

Property and Equipment, Net - Schedule of Property and Equipment (Parenthetical) (Details) - Leasehold Improvements	6 Months Ended
	Jun. 30, 2022
Property Plant And Equipment [Line Items]
Property and equipment, useful life in years	9 years	[1]
Maximum
Property Plant And Equipment [Line Items]
Lease term	9 years
Property and equipment, useful life in years	9 years

[1] Lesser of the lease term or the estimated useful lives of the improvements, which may be up to 9 years.

Property and Equipment, Net - A

Property and Equipment, Net - Additional Information (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021
Property Plant And Equipment [Line Items]
Depreciation and amortization expense	$ 1,300	$ 900	$ 2,400	$ 1,700
Loss on disposal of assets			(934)	$ 1
2022 Strategic Realignment
Property Plant And Equipment [Line Items]
Loss on disposal of assets			$ (900)

Capitalized Software Developm_3

Capitalized Software Development Costs, Net - Summary of Capitalized Software Development Costs, Net (Details) - USD ($) $ in Thousands	6 Months Ended	12 Months Ended
	Jun. 30, 2022	Dec. 31, 2021
Capitalized Computer Software Net [Line Items]
Net carrying amount	$ 25,547	$ 22,720
Capitalized Software Development Costs
Capitalized Computer Software Net [Line Items]
Gross carrying amount	$ 83,331	$ 75,042
Amortization period	3 years	3 years
Accumulated amortization	$ (57,784)	$ (52,322)
Net carrying amount	$ 25,547	$ 22,720

Capitalized Software Developm_4

Capitalized Software Development Costs, Net - Additional Information (Details) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021
Capitalized Computer Software Net [Abstract]
Capitalized software development costs			$ 8.3	$ 6.1
Capitalized software development costs, amortization expense	$ 2.7	$ 2.2	$ 5.5	$ 4.3

Capitalized Software Developm_5

Capitalized Software Development Costs, Net - Schedule of Expected Amortization of Capitalized Software Development Costs (Details) - USD ($) $ in Thousands	Jun. 30, 2022	Dec. 31, 2021
Capitalized Computer Software Net [Abstract]
2022 (for the remaining six months)	$ 6,508
2023	10,371
2024	7,334
2025	1,334
Net carrying amount	$ 25,547	$ 22,720

Fair Value Measurements - Addit

Fair Value Measurements - Additional Information (Details) - USD ($)	6 Months Ended	12 Months Ended
	Jun. 30, 2022	Dec. 31, 2021	Dec. 31, 2019	Nov. 30, 2017
Fair Value Liabilities Measured On Recurring Basis Unobservable Input Reconciliation [Line Items]
Asset impairment charges	$ 0
Fair value of assets transferred from level 1 to level 2	0
Fair value of assets transferred from level 2 to level 1	0
Fair value of liabilities transferred from level 1 to level 2	0
Fair value of liabilities transferred from level 2 to level 1	0
Anvil
Fair Value Liabilities Measured On Recurring Basis Unobservable Input Reconciliation [Line Items]
Decrease in contingent consideration obligation	100,000
0% Convertible Senior Notes Due March 15, 2026
Fair Value Liabilities Measured On Recurring Basis Unobservable Input Reconciliation [Line Items]
Fair value of convertible senior notes	302,800,000	$ 318,300,000
Principal amount of notes	375,000,000	375,000,000
0.125% Convertible Senior Notes Due 2024
Fair Value Liabilities Measured On Recurring Basis Unobservable Input Reconciliation [Line Items]
Fair value of convertible senior notes	393,600,000	440,600,000
Principal amount of notes	450,000,000	450,000,000	$ 450,000,000
1.50% Convertible Senior Notes Due 2022
Fair Value Liabilities Measured On Recurring Basis Unobservable Input Reconciliation [Line Items]
Fair value of convertible senior notes	9,000	16,000
Principal amount of notes	8,000	8,000		$ 115,000,000
Fair Value Measurements, Nonrecurring
Fair Value Liabilities Measured On Recurring Basis Unobservable Input Reconciliation [Line Items]
Asset impairment charges	$ 0	$ 0

Fair Value Measurements - Summa

Fair Value Measurements - Summary of Financial Assets and Liabilities Measured at Fair Value on Recurring Basis (Details) - Fair Value Measurements, Recurring - USD ($) $ in Thousands	Jun. 30, 2022	Dec. 31, 2021
Fair Value Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]
Total financial assets	$ 410,412	$ 409,692
Contingent consideration		59
Total financial liabilities		59
Money Market Funds
Fair Value Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]
Cash equivalents	410,412	409,692
Quoted Prices in Active Markets (Level 1)
Fair Value Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]
Total financial assets	410,412	409,692
Quoted Prices in Active Markets (Level 1) \| Money Market Funds
Fair Value Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]
Cash equivalents	$ 410,412	409,692
Significant Unobservable Inputs (Level 3)
Fair Value Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]
Contingent consideration		59
Total financial liabilities		$ 59

Fair Value Measurements - Sum_2

Fair Value Measurements - Summary of Changes in Level 3 Financial Instruments (Details) - USD ($) $ in Thousands	3 Months Ended
	Jun. 30, 2022	Mar. 31, 2022	Jun. 30, 2021	Mar. 31, 2021
Fair Value Liabilities Measured On Recurring Basis Unobservable Input Reconciliation [Line Items]
Beginning balance, fair value	$ 6	$ 59	$ 19,331	$ 10,619
Foreign currency translation	(1)	(1)	149	(465)
Ending balance, fair value		6	18,775	19,331
Red Sky Technologies Inc.
Fair Value Liabilities Measured On Recurring Basis Unobservable Input Reconciliation [Line Items]
Contingent consideration				9,135
One2Many Group B.V.
Fair Value Liabilities Measured On Recurring Basis Unobservable Input Reconciliation [Line Items]
Adjustment for acquisition			38	(690)
SnapComms Limited
Fair Value Liabilities Measured On Recurring Basis Unobservable Input Reconciliation [Line Items]
Adjustment for acquisition			(23)	$ 732
Payment for acquisition			$ (720)
Anvil
Fair Value Liabilities Measured On Recurring Basis Unobservable Input Reconciliation [Line Items]
Adjustment for acquisition	$ (5)	$ (52)

Goodwill and Intangible Asset_3

Goodwill and Intangible Assets, Net - Schedule of Changes in Gross Carrying Amount of Goodwill (Details) $ in Thousands	6 Months Ended
	Jun. 30, 2022 USD ($)
Goodwill And Intangible Assets Disclosure [Abstract]
Goodwill, beginning balance	$ 531,163
Acquisition initial value adjustment	(1,788)
Foreign currency translation	(21,557)
Goodwill, ending balance	$ 507,818

Goodwill and Intangible Asset_4

Goodwill and Intangible Assets, Net - Additional Information (Details) - USD ($)	3 Months Ended		6 Months Ended		12 Months Ended
	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021	Dec. 31, 2021
Intangible Assets And Goodwill [Line Items]
Impairment of goodwill			$ 0		$ 0
Amortization expense for intangible assets	$ 11,200,000	$ 10,000,000	22,800,000	$ 17,900,000
Intangible assets amortized costs retired			5,400,000
Developed Technology \| Cost of Revenue
Intangible Assets And Goodwill [Line Items]
Amortization expense for intangible assets			$ 6,300,000	$ 5,600,000

Goodwill and Intangible Asset_5

Goodwill and Intangible Assets, Net - Schedule of Intangible Assets (Details) - USD ($) $ in Thousands	6 Months Ended	12 Months Ended
	Jun. 30, 2022	Dec. 31, 2021
Finite Lived Intangible Assets [Line Items]
Gross carrying amount	$ 279,796	$ 291,278
Accumulated amortization	(87,085)	(71,959)
Net carrying amount	192,711	219,319
Developed Technology
Finite Lived Intangible Assets [Line Items]
Gross carrying amount	42,220	43,178
Accumulated amortization	(22,062)	(16,214)
Net carrying amount	$ 20,158	$ 26,964
Developed Technology \| Weighted-Average
Finite Lived Intangible Assets [Line Items]
Weighted average life (years)	3 years 5 months 1 day	3 years 4 months 28 days
Tradenames
Finite Lived Intangible Assets [Line Items]
Gross carrying amount	$ 25,706	$ 28,250
Accumulated amortization	(13,967)	(12,779)
Net carrying amount	$ 11,739	$ 15,471
Tradenames \| Weighted-Average
Finite Lived Intangible Assets [Line Items]
Weighted average life (years)	4 years 7 days	4 years 1 month 17 days
Customer Relationships
Finite Lived Intangible Assets [Line Items]
Gross carrying amount	$ 211,870	$ 219,850
Accumulated amortization	(51,056)	(42,966)
Net carrying amount	$ 160,814	$ 176,884
Customer Relationships \| Weighted-Average
Finite Lived Intangible Assets [Line Items]
Weighted average life (years)	8 years 4 months 9 days	8 years 3 months 18 days

Goodwill and Intangible Asset_6

Goodwill and Intangible Assets, Net - Schedule of Expected Amortization of Intangible Assets (Details) - USD ($) $ in Thousands	Jun. 30, 2022	Dec. 31, 2021
Goodwill And Intangible Assets Disclosure [Abstract]
2022 (for the remaining six months)	$ 20,638
2023	38,497
2024	33,213
2025	26,890
2026	20,984
Thereafter	52,489
Net carrying amount	$ 192,711	$ 219,319

Business Combinations - Additio

Business Combinations - Additional Information (Details) - USD ($) $ / shares in Units, $ in Thousands					6 Months Ended		12 Months Ended
	Nov. 10, 2021	Nov. 04, 2021	May 07, 2021	Jan. 15, 2021	Jun. 30, 2022	Jun. 30, 2021	Dec. 31, 2021
Business Acquisition [Line Items]
Cash paid					$ 47	$ 197,666
Contingent consideration in connection with acquisition						$ 9,135
Decrease in goodwill					$ 1,788
xMatters Holdings, Inc
Business Acquisition [Line Items]
Date of acquisition of business			May 07, 2021
Total purchase price			$ 242,600
Cash paid							$ 165,498
Number of newly issued common stock			555,332
Common stock price per share			$ 116.12
Cash paid			$ 178,100
Weighted average useful life of identified acquired intangible assets					8 years 1 month 17 days
xMatters Holdings, Inc \| Acquired Technology
Business Acquisition [Line Items]
Weighted average useful life of identified acquired intangible assets					3 years
xMatters Holdings, Inc \| Customer Relationships
Business Acquisition [Line Items]
Weighted average useful life of identified acquired intangible assets					9 years
xMatters Holdings, Inc \| Trade Names
Business Acquisition [Line Items]
Weighted average useful life of identified acquired intangible assets					5 years
xMatters Holdings, Inc \| General and Administrative Expenses
Business Acquisition [Line Items]
Business acquisition transaction costs							1,500
Red Sky Technologies Inc.
Business Acquisition [Line Items]
Date of acquisition of business				Jan. 15, 2021
Total purchase price				$ 55,400
Cash paid				$ 32,400
Number of newly issued common stock				162,820
Common stock price per share				$ 141.46
Contingent payment				$ 30,000
Contingent consideration				$ 9,100
Cash paid net of cash acquired							$ 400
Issuance of common stock for contingent consideration							4,058
Anvil
Business Acquisition [Line Items]
Date of acquisition of business		Nov. 04, 2021
Total purchase price		$ 161,500
Cash paid		70,200					$ 63,911
Number of newly issued common stock	574,639
Contingent payment		800
Contingent consideration		60
Decrease in contingent consideration obligation					$ 100
Weighted average useful life of identified acquired intangible assets					8 years 25 days
Purchase liabilities		1,600
Contingent consideration in connection with acquisition		$ 89,655
Decrease in goodwill					$ 1,600
Increase in deferred tax liabilities					$ 500
Anvil \| Maximum
Business Acquisition [Line Items]
Contingent consideration payment date		Jun. 30, 2023
Anvil \| Acquired Technology
Business Acquisition [Line Items]
Weighted average useful life of identified acquired intangible assets					4 years
Anvil \| Customer Relationships
Business Acquisition [Line Items]
Weighted average useful life of identified acquired intangible assets					9 years
Increase in intangible assets					$ 2,000
Anvil \| Trade Names
Business Acquisition [Line Items]
Weighted average useful life of identified acquired intangible assets					5 years
Anvil \| General and Administrative Expenses
Business Acquisition [Line Items]
Business acquisition transaction costs							$ 1,400
Decrease in contingent consideration obligation					$ (100)

Business Combinations - Summary

Business Combinations - Summary of Allocation of Purchase Consideration and Estimated Values of Assets Acquired and Liabilities Assumed (Details) - USD ($) $ in Thousands			6 Months Ended		12 Months Ended
	Nov. 04, 2021	May 07, 2021	Jun. 30, 2022	Jun. 30, 2021	Dec. 31, 2021
Assets acquired
Goodwill			$ 507,818		$ 531,163
Consideration paid
Cash paid, net of cash acquired			$ 47	$ 197,666
Consideration loan notes issued				$ 9,135
xMatters Holdings, Inc
Assets acquired
Accounts receivable		$ 6,716
Property and equipment		1,458
Goodwill		170,437
Other assets		5,433
Total assets acquired		279,574
Liabilities assumed
Accounts payable		1,164
Accrued expenses		5,517
Deferred revenue		34,421
Deferred tax liabilities		3,436
Other liabilities		5,056
Net assets acquired		229,980
Consideration paid
Cash paid, net of cash acquired					165,498
Fair value of common stock issued		64,482
Total					229,980
xMatters Holdings, Inc \| Acquired Technology
Assets acquired
Intangible assets other than goodwill		8,390
xMatters Holdings, Inc \| Trade Names
Assets acquired
Intangible assets other than goodwill		8,200
xMatters Holdings, Inc \| Customer Relationships
Assets acquired
Intangible assets other than goodwill		$ 78,940
Anvil
Assets acquired
Accounts receivable	$ 2,361
Property and equipment	204
Goodwill	127,061
Other assets	5,022
Total assets acquired	166,328
Liabilities assumed
Accounts payable	837
Accrued expenses	560
Deferred revenue	3,365
Deferred tax liabilities	6,119
Other liabilities	1,821
Net assets acquired	153,626
Consideration paid
Cash paid, net of cash acquired	70,200				63,911
Consideration loan notes issued	89,655
Contingent consideration	60
Total					$ 153,626
Anvil \| Acquired Technology
Assets acquired
Intangible assets other than goodwill	3,800
Anvil \| Trade Names
Assets acquired
Intangible assets other than goodwill	2,600
Anvil \| Customer Relationships
Assets acquired
Intangible assets other than goodwill	$ 25,280

Convertible Senior Notes - Sche

Convertible Senior Notes - Schedule of Cumulative Effect of Changes Made to Consolidated Balance Sheet (Details) - USD ($) $ in Thousands	Jun. 30, 2022	Jan. 01, 2022	Dec. 31, 2021
Liabilities and Stockholders’ Equity
Convertible senior notes, current			$ 8
Convertible senior notes, non-current			665,695
Deferred tax liabilities			16,082
Additional paid-in capital			853,664
Accumulated deficit	$ (396,205)		$ (388,112)
ASU 2020-06
Liabilities and Stockholders’ Equity
Convertible senior notes, current		$ 8
Convertible senior notes, non-current		808,531
Deferred tax liabilities		11,224
Additional paid-in capital		668,523
Accumulated deficit		(340,950)
ASU 2020-06 \| Cumulative effect of adoption of ASU 2020-06, net of taxes
Liabilities and Stockholders’ Equity
Convertible senior notes, non-current		142,836
Deferred tax liabilities		(4,858)
Additional paid-in capital		(185,141)
Accumulated deficit		$ 47,162

Convertible Senior Notes - Addi

Convertible Senior Notes - Additional Information (Details)	1 Months Ended			3 Months Ended		6 Months Ended
Convertible Senior Notes - Additional Information (Details)	Mar. 31, 2021 USD ($) $ / shares shares	Dec. 31, 2019 USD ($) $ / shares shares	Nov. 30, 2017 USD ($)	Mar. 31, 2022 USD ($) $ / shares	Mar. 31, 2021 USD ($) $ / shares	Jun. 30, 2022 USD ($) d $ / shares	Dec. 31, 2021 USD ($)	Jun. 30, 2021
0% Convertible Senior Notes Due 2026
Debt Instrument [Line Items]
Aggregate principal amount \| $	$ 375,000,000				$ 375,000,000	$ 375,000,000	$ 375,000,000
Debt instrument, interest rate	0%				0%
Debt instrument, maturity date	Mar. 15, 2026
Debt instrument, interest rate terms						The Company will pay special interest, if any, at the Company’s election as the sole remedy relating to the failure to comply with certain reporting obligations and under certain circumstances.
Debt Conversion, initial conversion rate \| shares	5.5341
Principal amount per note used in conversion rate \| $	$ 1,000				$ 1,000
Conversion price per share \| $ / shares	$ 180.70				$ 180.70
Shares issuable upon conversion of debt \| shares	2,100,000
Number of trading days \| d						20
Number of consecutive trading days \| d						30
Percentage of last reported sale price to conversion price on each applicable trading day						130%
Description of convertible notes at option of holders						On or after December 15, 2025 until the close of business on the second scheduled trading day immediately preceding the maturity date, holders may convert all or any portion of their 2026 Notes at the conversion rate at any time regardless of whether the conditions set forth above have been met.
Redemption price, percentage						100%
Effective interest rates						0.60%		7.30%
Initial strike price of capped call options \| $ / shares						$ 180.70
Capped call options, cap price \| $ / shares						$ 258.14
Cost of purchased capped call options \| $	$ 35,100,000					$ 35,100,000
Share Price \| $ / shares						$ 27.89
Debt instrument, maturity year						2026
0% Convertible Senior Notes Due 2026 \| Scenario One
Debt Instrument [Line Items]
Number of trading days \| d						20
Number of consecutive trading days \| d						30
Percentage of last reported sale price to conversion price on each applicable trading day						130%
0% Convertible Senior Notes Due 2026 \| Scenario Two
Debt Instrument [Line Items]
Number of consecutive trading days \| d						10
Percentage of last reported sale price to conversion price on each applicable trading day						98%
Notes measurement period						5 days
0.125% Convertible Senior Notes Due 2024
Debt Instrument [Line Items]
Aggregate principal amount \| $		$ 450,000,000				$ 450,000,000	450,000,000
Debt instrument, interest rate		0.125%
Debt instrument, maturity date		Dec. 15, 2024
Debt instrument, interest rate terms						Interest is payable semiannually in arrears on June 15 and December 15 of each year, commencing on June 15, 2020.
Debt Conversion, initial conversion rate \| shares		8.8999
Principal amount per note used in conversion rate \| $		$ 1,000
Conversion price per share \| $ / shares		$ 112.36
Shares issuable upon conversion of debt \| shares		4,000,000
Number of trading days \| d						20
Number of consecutive trading days \| d						30
Percentage of last reported sale price to conversion price on each applicable trading day						130%
Description of convertible notes at option of holders						On or after June 15, 2024 until the close of business on the second scheduled trading day immediately preceding the maturity date, holders may convert all or any portion of their 2024 Notes at the conversion rate at any time regardless of whether the conditions set forth above have been met.
Redemption price, percentage						100%
Effective interest rates						0.70%		5.20%
Initial strike price of capped call options \| $ / shares				$ 112.36
Capped call options, cap price \| $ / shares				$ 166.46
Cost of purchased capped call options \| $		$ 44,900,000		$ 44,900,000
Share Price \| $ / shares						$ 27.89
Interest payment commencing date		Jun. 15, 2020
Debt instrument, maturity year						2024
0.125% Convertible Senior Notes Due 2024 \| Scenario One
Debt Instrument [Line Items]
Number of trading days \| d						20
Number of consecutive trading days \| d						30
Percentage of last reported sale price to conversion price on each applicable trading day						130%
0.125% Convertible Senior Notes Due 2024 \| Scenario Two
Debt Instrument [Line Items]
Number of consecutive trading days \| d						10
Percentage of last reported sale price to conversion price on each applicable trading day						98%
Notes measurement period						5 days
1.50% Convertible Senior Notes Due 2022
Debt Instrument [Line Items]
Aggregate principal amount \| $			$ 115,000,000			$ 8,000	$ 8,000
Debt instrument, interest rate			1.50%
Debt instrument, maturity date			Nov. 01, 2022
Debt instrument, interest rate terms				Interest is payable semiannually in arrears on May 1 and November 1 of each year, commencing on May 1, 2018
Effective interest rates	6.90%			2.20%	6.90%	2.20%		6.90%
Initial strike price of capped call options \| $ / shares						$ 33.71
Capped call options, cap price \| $ / shares						47.20
Cost of purchased capped call options \| $			$ 12,900,000
Share Price \| $ / shares						$ 27.89
Interest payment commencing date			May 01, 2018
Modification expense recognized \| $	$ 200,000				$ 200,000
Amended reduce capped call options, cap price \| $ / shares					$ 46.68
Debt instrument, maturity year						2022
Option to Purchase \| 0% Convertible Senior Notes Due 2026
Debt Instrument [Line Items]
Aggregate principal amount \| $	$ 50,000,000				$ 50,000,000
Option to Purchase \| 0.125% Convertible Senior Notes Due 2024
Debt Instrument [Line Items]
Aggregate principal amount \| $		$ 75,000,000
Option to Purchase \| 1.50% Convertible Senior Notes Due 2022
Debt Instrument [Line Items]
Aggregate principal amount \| $			$ 15,000,000

Convertible Senior Notes - Sc_2

Convertible Senior Notes - Schedule of Components of Convertible Senior Notes (Details) - USD ($) $ in Thousands		Jun. 30, 2022	Dec. 31, 2021	Mar. 31, 2021	Dec. 31, 2019	Nov. 30, 2017
0% Convertible Senior Notes Due 2026
Liability component:
Principal		$ 375,000	$ 375,000	$ 375,000
Less: debt discount, net of amortization		(7,823)	(97,261)
Net carrying amount		367,177	277,739
Equity component	[1]		99,000
0.125% Convertible Senior Notes Due 2024
Liability component:
Principal		450,000	450,000		$ 450,000
Less: debt discount, net of amortization		(6,321)	(62,044)
Net carrying amount		443,679	387,956
Equity component	[2]		86,133
1.50% Convertible Senior Notes Due 2022
Liability component:
Principal		8	8			$ 115,000
Net carrying amount		$ 8	8
Equity component	[3]		$ (39,358)

[1] Upon adoption of ASU 2020-06, the Company no longer separately presents the embedded conversion feature in equity. As of December 31, 2021, the equity component was recorded in the consolidated balance sheet within additional paid-in capital, net of $ 3.0 million transaction costs in equity and net of $ 3.4 million for taxes Upon adoption of ASU 2020-06, the Company no longer separately presents the embedded conversion feature in equity. As of December 31, 2021, the equity component was recorded in the consolidated balance sheet within additional paid-in capital, net of $ 2.6 million transaction costs in equity and net of $ 0.9 million for taxes Upon adoption of ASU 2020-06, the Company no longer separately presents the embedded conversion feature in equity. As of December 31, 2021, the equity component was recorded in the consolidated balance sheet within additional paid-in capital, net of $ 0.8 million transaction costs in equity. Additional paid-in capital as of December 31, 2021 also included $ 2.7 million and $ 36.7 million, respectively, market premium representing the excess of the total consideration delivered over the fair value of the liability recognized related to the $ 58.6 million and $ 23.0 million, respectively, principal balance extinguishment of the 2022 Notes in March 2021 and December 2019.

Convertible Senior Notes - Sc_3

Convertible Senior Notes - Schedule of Components of Convertible Senior Notes (Parenthetical) (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2021	Dec. 31, 2020
0% Convertible Senior Notes Due 2026
Debt Instrument [Line Items]
Transaction costs in equity	$ 3
Tax of equity component	3.4
0.125% Convertible Senior Notes Due 2024
Debt Instrument [Line Items]
Transaction costs in equity	2.6
Tax of equity component	0.9
1.50% Convertible Senior Notes Due 2022
Debt Instrument [Line Items]
Transaction costs in equity	0.8
Debt instrument, market premium excess of fair value	2.7	$ 36.7
Repurchase of aggregate principal amount	$ 58.6	$ 23

Convertible Senior Notes - Summ

Convertible Senior Notes - Summary of Total Interest Expense Recognized Related To Convertible Senior Notes (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021
0% Convertible Senior Notes Due 2026
Debt Instrument [Line Items]
Amortization of debt discount and transaction costs	$ 529	$ 4,798	$ 1,051	$ 5,854
0.125% Convertible Senior Notes Due 2024
Debt Instrument [Line Items]
Amortization of debt discount and transaction costs	637	4,702	1,273	9,341
Total interest expense	778	4,842	1,555	9,622
0.125% Convertible Senior Notes Due 2024 \| 0.125% coupon
Debt Instrument [Line Items]
Interest expense	$ 141	140	$ 282	281
1.50% Convertible Senior Notes Due 2022
Debt Instrument [Line Items]
Amortization of debt discount and transaction costs		8		626
Total interest expense		10		734
1.50% Convertible Senior Notes Due 2022 \| 1.50% Coupon
Debt Instrument [Line Items]
Interest expense		$ 2		$ 108

Convertible Senior Notes - Su_2

Convertible Senior Notes - Summary of Fair Value and Carrying Value of Convertible Senior Notes (Details) - USD ($) $ in Thousands	Jun. 30, 2022	Dec. 31, 2021
0% Convertible Senior Notes Due 2026 \| Fair Value
Debt Instrument [Line Items]
Convertible senior notes	$ 302,820	$ 318,311
0% Convertible Senior Notes Due 2026 \| Carrying Value
Debt Instrument [Line Items]
Convertible senior notes	367,177	277,739
0.125% Convertible Senior Notes Due 2024 \| Fair Value
Debt Instrument [Line Items]
Convertible senior notes	393,566	440,564
0.125% Convertible Senior Notes Due 2024 \| Carrying Value
Debt Instrument [Line Items]
Convertible senior notes	443,679	387,956
1.50% Convertible Senior Notes Due 2022 \| Fair Value
Debt Instrument [Line Items]
Convertible senior notes	9	16
1.50% Convertible Senior Notes Due 2022 \| Carrying Value
Debt Instrument [Line Items]
Convertible senior notes	$ 8	$ 8

Convertible Senior Notes - Su_3

Convertible Senior Notes - Summary of Total Interest Expense Recognized Related To Convertible Senior Notes (Parenthetical) (Details)	Jun. 30, 2022	Mar. 31, 2022	Dec. 31, 2019	Nov. 30, 2017
0.125% Convertible Senior Notes Due 2024
Debt Instrument [Line Items]
Debt instrument, interest rate			0.125%
0.125% Convertible Senior Notes Due 2024 \| 0.125% coupon
Debt Instrument [Line Items]
Debt instrument, interest rate	0.125%
1.50% Convertible Senior Notes Due 2022
Debt Instrument [Line Items]
Debt instrument, interest rate				1.50%
1.50% Convertible Senior Notes Due 2022 \| 1.50% Coupon
Debt Instrument [Line Items]
Debt instrument, interest rate		1.50%

Convertible Senior Notes - Su_4

Convertible Senior Notes - Summary of Debt Obligations (Details) $ in Thousands	Jun. 30, 2022 USD ($)
Debt Disclosure [Abstract]
Debt obligations, Remainder of 2022	$ 8
Debt obligations, 2023-2024	450,000
Debt obligations, 2025-2026	375,000
Debt obligations, Total	$ 825,008

Stockholders' Equity - Addition

Stockholders' Equity - Additional Information (Details) - $ / shares	6 Months Ended
	Jun. 30, 2022	Dec. 31, 2021
Equity [Abstract]
Preferred stock, shares authorized	10,000,000	10,000,000
Preferred stock, par value	$ 0.001	$ 0.001
Preferred stock, shares outstanding	0	0
Common stock, shares authorized	100,000,000	100,000,000
Common stock, par value	$ 0.001	$ 0.001
Common stock, voting rights	Holders of common stock are entitled to one vote per share
Common stock, shares issued	39,677,100	39,389,733
Common stock, shares outstanding	39,677,100	39,389,733

Stock Plans and Stock-Based C_3

Stock Plans and Stock-Based Compensation - Additional Information (Details)	Sep. 15, 2016
2016 Equity Incentive Plan
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Automatic increase percentage	3%

Stock Plans and Stock-Based C_4

Stock Plans and Stock-Based Compensation - 2016 Employee Stock Purchase Plan - Additional Information (Details) - USD ($) $ in Thousands		3 Months Ended		6 Months Ended
	Sep. 15, 2016	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Stock-based compensation expense		$ 16,211	$ 15,505	$ 22,295	$ 28,190
2016 Employee Stock Purchase Plan
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Purchase price as percentage of fair market value of common stock	85%
Shares purchased under the plan				58,747	23,499
Stock-based compensation expense		400	$ 400	$ 800	$ 900
Unrecognized compensation cost		$ 300		$ 300
Cost amortized weighted-average period				2 months 1 day
Maximum \| 2016 Employee Stock Purchase Plan
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Increase in number of shares reserved and available for issuance	200,000
Common Stock \| 2016 Employee Stock Purchase Plan
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Increase in number of shares reserved and available for issuance, percentage	1%
Common Stock \| Maximum \| 2016 Employee Stock Purchase Plan
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Purchase price, discount percentage	15%

Stock Plans and Stock-Based C_5

Stock Plans and Stock-Based Compensation - Schedule of Assumptions Used in Determining Fair Value of Shares Issuable (Details) - 2016 Employee Stock Purchase Plan		6 Months Ended
		Jun. 30, 2022	Jun. 30, 2021
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Expected term (in years)	[1]	6 months	6 months
Expected volatility	[2]	65%	60%
Risk-free interest rate	[3]	0.86%	0.06%
Dividend rate	[4]	0%	0%

[1] The expected term represents the contractual term of the 2016 ESPP; The expected volatility of the Company’s common stock on the date of grant is based on the weighted average of the Company’s historical volatility as a public company, the implied volatility of publicly-traded options on the Company’s common stock and the volatilities of publicly traded peer companies that are reasonably comparable to the Company’s own operations; The risk-free interest rate is based on the U.S. Treasury yield curve in effect at the time of grant for zero coupon U.S. Treasury notes with maturities approximately equal to the expected term of the grant; and The expected dividend yield is assumed to be zero as the Company has never paid dividends and has no current plans to pay any dividends on the Company’s common stock.

Stock Plans and Stock-Based C_6

Stock Plans and Stock-Based Compensation - Schedule of Assumptions Used in Determining Fair Value of Shares Issuable (Parenthetical) (Details)		6 Months Ended
		Jun. 30, 2022	Jun. 30, 2021
2016 Employee Stock Purchase Plan
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Dividend rate	[1]	0%	0%

[1] The expected dividend yield is assumed to be zero as the Company has never paid dividends and has no current plans to pay any dividends on the Company’s common stock.

Stock Plans and Stock-Based C_7

Stock Plans and Stock-Based Compensation - Stock Options - Additional Information (Details) - USD ($)	3 Months Ended		6 Months Ended
	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Stock-based compensation expense	$ 16,211,000	$ 15,505,000	$ 22,295,000	$ 28,190,000
Intrinsic value of options exercised				8,600,000
Intrinsic value of all outstanding options	1,100,000	22,200,000	1,100,000	22,200,000
Unrecognized compensation cost	0		0
Proceeds from stock option exercises			82,000	2,163,000
Maximum
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Intrinsic value of options exercised			100,000
Proceeds from stock option exercises			$ 100,000
Stock Options
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Stock options vesting period			4 years
Stock options expiration period			10 years
Stock options granted			0
Stock-based compensation expense	$ 0	$ 400,000	$ 100,000	$ 800,000

Stock Plans and Stock-Based C_8

Stock Plans and Stock-Based Compensation - Schedule of Stock Option Activity (Details)	6 Months Ended
	Jun. 30, 2022 $ / shares shares
Disclosure Of Compensation Related Costs Sharebased Payments [Abstract]
Stock options outstanding, Beginning Balance \| shares	157,740
Stock options outstanding, Exercised \| shares	(4,011)
Stock options outstanding, Forfeited \| shares	(177)
Stock options outstanding, Ending Balance \| shares	153,552
Weighted average exercise price, Beginning Balance \| $ / shares	$ 23.83
Weighted average exercise price, Exercised \| $ / shares	20.63
Weighted average exercise price, Forfeited \| $ / shares	31.13
Weighted average exercise price, Ending Balance \| $ / shares	$ 23.91

Stock Plans and Stock-Based C_9

Stock Plans and Stock-Based Compensation - Schedule of Stock Options Outstanding, Vested and Expected to Vest and Exercisable (Details) - $ / shares	6 Months Ended
	Jun. 30, 2022	Dec. 31, 2021
Disclosure Of Compensation Related Costs Sharebased Payments [Abstract]
Outstanding, Number of shares	153,552	157,740
Outstanding, Remaining contractual life (years)	4 years 7 months 9 days
Outstanding, Weighted-average exercise price	$ 23.91	$ 23.83
Vested and expected to vest, Number of shares	153,552
Vested and expected to vest, Remaining contractual life (years)	4 years 7 months 9 days
Vested and expected to vest, Weighted-average exercise price	$ 23.91
Exercisable, Number of shares	153,552
Exercisable, Remaining contractual life (years)	4 years 7 months 9 days
Exercisable, Weighted-average exercise price	$ 23.91

Stock Plans and Stock-Based _10

Stock Plans and Stock-Based Compensation - Schedule of Vested and Nonvested Stock Option Activity (Details)	6 Months Ended
	Jun. 30, 2022 $ / shares shares
Disclosure Of Compensation Related Costs Sharebased Payments [Abstract]
Options outstanding, Vested \| shares	153,552
Weighted average exercise price, Vested \| $ / shares	$ 23.91

Stock Plans and Stock-Based _11

Stock Plans and Stock-Based Compensation - Restricted Stock Units - Additional Information (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Stock-based compensation expense	$ 16,211	$ 15,505	$ 22,295	$ 28,190
Restricted Stock Units
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Share-based compensation, number of stock unit grants in period			2,265,258
Stock-based compensation expense	11,900	$ 7,400	$ 18,900	$ 13,300
Number of stock units vested			213,726
Weighted-average grant date fair values of units granted			$ 42.41	$ 121.67
Fair values of stock units			$ 17,300	$ 6,800
Unrecognized compensation expense	$ 108,600		$ 108,600
Weighted-average amortization period			2 years 6 months

Stock Plans and Stock-Based _12

Stock Plans and Stock-Based Compensation - Performance-Based Restricted Stock Units - Additional Information (Details) $ / shares in Units, $ in Thousands		3 Months Ended		6 Months Ended		12 Months Ended
	Feb. 09, 2022 USD ($) Grantee $ / shares	Jun. 30, 2022 USD ($) $ / shares	Jun. 30, 2021 USD ($)	Jun. 30, 2022 USD ($) $ / shares shares	Jun. 30, 2021 USD ($) $ / shares	Dec. 31, 2020
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Stock-based compensation expense		$ 16,211	$ 15,505	$ 22,295	$ 28,190
Performance-Based Restricted Stock Units
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Share-based compensation, number of stock unit grants in period \| shares				447,564
Stock-based compensation expense		3,600	$ 7,300	$ 2,200	$ 13,200
Weighted-average grant date fair values of units granted \| $ / shares	$ 55.31			$ 39.76	$ 121.80
Number of stock units vested \| shares				74,599
Number of grantees affected \| Grantee	785
Incremental stock-based compensation cost	$ 17,500
Unrecognized compensation expense		$ 23,600		$ 23,600
Weighted-average amortization period				1 year 11 months 1 day
Performance-Based Restricted Stock Units \| Share-based Payment Arrangement, Tranche One
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Share-based compensation, compounded annual growth measurement period				2 years
Share-based compensation, vesting stock percentage				50%
Performance-Based Restricted Stock Units \| Tranche Two
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Share-based compensation, compounded annual growth measurement period				3 years
Performance-Based Restricted Stock Units \| Minimum
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Share-based compensation, thresholds percentage of revenue growth	1%			20%		15%
Share price \| $ / shares		$ 36.59		$ 36.59
Performance-Based Restricted Stock Units \| Maximum
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Share-based compensation, thresholds percentage of revenue growth	40%			40%		35%
Share price \| $ / shares		$ 55.31		$ 55.31

Stock Plans and Stock-Based _13

Stock Plans and Stock-Based Compensation - Summary of RSU and PSU Activity (Details) - Restricted Stock Units and Performance-Based Restricted Stock Units	6 Months Ended
	Jun. 30, 2022 shares
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Number of Shares, Outstanding, Beginning Balance	1,579,738
Number of Shares, Granted	2,712,822
Number of Shares, Vested	(288,325)
Number of Shares, Forfeited	(496,975)
Number of Shares, Outstanding, Ending Balance	3,507,260

Stock Plans and Stock-Based _14

Stock Plans and Stock-Based Compensation - Market-Based Grants - Additional Information (Details) - USD ($)	3 Months Ended			6 Months Ended
	Jun. 30, 2022	Mar. 31, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Stock-based compensation expense	$ 16,211,000		$ 15,505,000	$ 22,295,000	$ 28,190,000
Market Based Grants
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Fair values of stock units	400,000			300,000
Stock-based compensation expense	$ 300,000			$ 300,000
Market Based Grants \| Minimum
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Cash payment at settlement		$ 0
Market Based Grants \| Maximum
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Cash payment at settlement		$ 1,300,000

Stock Plans and Stock-Based _15

Stock Plans and Stock-Based Compensation - Schedule of Assumptions Used in Determining Fair Value of Market-based Grants (Details) - Market Based Grants	3 Months Ended	6 Months Ended
	Jun. 30, 2022	Jun. 30, 2022
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Expected term (in years)	1 year 2 months 23 days
Expected volatility	66%
Expected volatility, minimum		58%
Expected volatility, maximum		66%
Risk-free interest rate	2.81%
Risk-free interest rate, minimum		1.97%
Risk-free interest rate, maximum		2.81%
Dividend rate	0%	0%
Minimum
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Expected term (in years)		1 year 2 months 23 days
Maximum
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Expected term (in years)		1 year 6 months

Stock Plans and Stock-Based _16

Stock Plans and Stock-Based Compensation - Summary of Stock-Based Compensation Expense (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021
Employee Service Share Based Compensation Allocation Of Recognized Period Costs [Line Items]
Stock-based compensation expense	$ 16,211	$ 15,505	$ 22,295	$ 28,190
Cost of Revenue
Employee Service Share Based Compensation Allocation Of Recognized Period Costs [Line Items]
Stock-based compensation expense	1,442	819	2,259	1,818
Sales and Marketing
Employee Service Share Based Compensation Allocation Of Recognized Period Costs [Line Items]
Stock-based compensation expense	6,311	5,579	7,606	9,321
Research and Development
Employee Service Share Based Compensation Allocation Of Recognized Period Costs [Line Items]
Stock-based compensation expense	4,231	2,562	5,954	4,590
General and Administrative
Employee Service Share Based Compensation Allocation Of Recognized Period Costs [Line Items]
Stock-based compensation expense	$ 4,227	$ 6,545	$ 6,476	$ 12,461

Basic and Diluted Net Loss Pe_3

Basic and Diluted Net Loss Per Share - Schedule of Common Equivalent Shares were Excluded from Diluted Net Loss Per Share Calculation because their Inclusion would have been Anti-Dilutive (Details) - shares	6 Months Ended
	Jun. 30, 2022	Jun. 30, 2021
Antidilutive Securities Excluded From Computation Of Earnings Per Share [Line Items]
Anti-dilutive securities excluded from diluted net loss per share	9,741,292	8,078,399
Convertible Senior Notes
Antidilutive Securities Excluded From Computation Of Earnings Per Share [Line Items]
Anti-dilutive securities excluded from diluted net loss per share	6,080,480	6,089,230
Stock-Based Compensation Grants
Antidilutive Securities Excluded From Computation Of Earnings Per Share [Line Items]
Anti-dilutive securities excluded from diluted net loss per share	3,660,812	1,989,169

Basic and Diluted Net Loss pe_4

Basic and Diluted Net Loss per Share - Additional Information (Details) - USD ($) shares in Millions, $ in Millions	1 Months Ended			3 Months Ended		6 Months Ended
	Mar. 31, 2021	Dec. 31, 2019	Nov. 30, 2017	Mar. 31, 2022	Mar. 31, 2021	Jun. 30, 2022
Antidilutive Securities Excluded From Computation Of Earnings Per Share [Line Items]
Amount of common stock reserved						6.5
0% Convertible Senior Notes Due 2026
Antidilutive Securities Excluded From Computation Of Earnings Per Share [Line Items]
Payments to enter capped call options	$ 35.1					$ 35.1
Convertible debt Instrument, Issuance date, month and year	2021-03
0.125% Convertible Senior Notes Due 2024
Antidilutive Securities Excluded From Computation Of Earnings Per Share [Line Items]
Payments to enter capped call options		$ 44.9		$ 44.9
Convertible debt Instrument, Issuance date, month and year		2019-12
1.50% Convertible Senior Notes Due 2022
Antidilutive Securities Excluded From Computation Of Earnings Per Share [Line Items]
Payments to enter capped call options			$ 12.9
Convertible debt Instrument, Issuance date, month and year			2017-11
Proceeds from capped call options	$ 10.6	$ 5.8
Modification expense recognized	$ 0.2				$ 0.2

Income Taxes - Additional Infor

Income Taxes - Additional Information (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021
Income Tax Disclosure [Line Items]
Provision (benefit) from income taxes	$ (701)	$ (3,787)	$ (1,779)	$ (9,600)
Effective tax rate	1.90%	10.07%	3.12%	14.72%
Unrecognized tax provision that would favorably impact effective tax rate	$ 1,800		$ 1,800
Foreign Jurisdiction
Income Tax Disclosure [Line Items]
Provision (benefit) from income taxes	$ 700		$ 1,800

Segment Information - Additiona

Segment Information - Additional Information (Details)	6 Months Ended
Segment Information - Additional Information (Details)	Jun. 30, 2022 Segment
Segment Reporting [Abstract]
Number of operating segment	1

Revenue Recognition - Summary o

Revenue Recognition - Summary of Revenues Disaggregated by Geography (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021
Disaggregation Of Revenue [Line Items]
Revenue	$ 102,986	$ 86,649	$ 203,361	$ 168,859
North America
Disaggregation Of Revenue [Line Items]
Revenue	76,519	67,760	151,499	127,280
International
Disaggregation Of Revenue [Line Items]
Revenue	$ 26,467	$ 18,889	$ 51,862	$ 41,579

Revenue Recognition - Summary_2

Revenue Recognition - Summary of Revenues Disaggregated by Revenue Source (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021
Disaggregation Of Revenue [Line Items]
Revenue	$ 102,986	$ 86,649	$ 203,361	$ 168,859
Subscription Services
Disaggregation Of Revenue [Line Items]
Revenue	94,558	79,652	186,413	150,084
Professional Services
Disaggregation Of Revenue [Line Items]
Revenue	6,024	6,459	12,565	12,399
Software Licenses and Other
Disaggregation Of Revenue [Line Items]
Revenue	$ 2,404	$ 538	$ 4,383	$ 6,376

Revenue Recognition - Additiona

Revenue Recognition - Additional Information (Details) - USD ($)	3 Months Ended		6 Months Ended		12 Months Ended
	Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021	Dec. 31, 2021
Disaggregation Of Revenue [Line Items]
Deferred sales commissions current	$ 15,700,000		$ 15,700,000		$ 15,800,000
Deferred sales commissions noncurrent	18,900,000		18,900,000		17,000,000
Amortization expense for the deferred costs	4,700,000	$ 3,500,000	8,700,000	$ 7,200,000
Impairment loss related to costs capitalized			0		$ 0
Subscription Services, License and other
Disaggregation Of Revenue [Line Items]
Revenue recognized	86,900,000	67,000,000	145,400,000	106,100,000
Professional Services
Disaggregation Of Revenue [Line Items]
Revenue recognized	2,600,000	$ 3,600,000	5,800,000	$ 7,500,000
Revenue remaining performance obligation	15,700,000		15,700,000
Subscription Services And License
Disaggregation Of Revenue [Line Items]
Revenue remaining performance obligation	$ 442,600,000		$ 442,600,000

Revenue Recognition - Remaining

Revenue Recognition - Remaining Performance Obligations - Additional Information (Details 1) $ in Millions	Jun. 30, 2022 USD ($)
Subscription and Other Contracts \| Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date: 2022-07-01
Disaggregation Of Revenue [Line Items]
Revenue remaining performance obligation	$ 278.6
Remaining performance obligation recognition period	12 months
Professional Services
Disaggregation Of Revenue [Line Items]
Revenue remaining performance obligation	$ 15.7
Professional Services \| Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date: 2022-07-01
Disaggregation Of Revenue [Line Items]
Revenue remaining performance obligation	$ 13.2
Remaining performance obligation recognition period	12 months

Leases - Additional Information

Leases - Additional Information (Details)	6 Months Ended
Leases - Additional Information (Details)	Jun. 30, 2022
Leases [Abstract]
Lease expiration period start	2022
Lease expiration period end	2029
Option to extend	true
Operating lease, not yet commenced, description	As of June 30, 2022, the Company does not have any leases that have not yet commenced that create significant rights and obligations.

Leases - Summary of Additional

Leases - Summary of Additional Information Related to Leases (Details) - USD ($) $ in Thousands	6 Months Ended
	Jun. 30, 2022	Jun. 30, 2021	Dec. 31, 2021
Balance sheet information
ROU assets	$ 12,434		$ 18,160
Operating Lease, Right-of-Use Asset, Statement of Financial Position [Extensible Enumeration]	Deferred costs and other current assets		Deferred costs and other current assets
Lease liabilities, current	$ 5,618		$ 6,356
Operating Lease, Liability, Current, Statement of Financial Position [Extensible Enumeration]	Other current liabilities		Other current liabilities
Lease liabilities, non-current	$ 9,723		$ 15,328
Operating Lease, Liability, Noncurrent, Statement of Financial Position [Extensible Enumeration]	Other long-term liabilities		Other long-term liabilities
Total lease liabilities	$ 15,341		$ 21,684
Supplemental data
Weighted average remaining lease term	3 years 10 months 2 days		4 years 2 months 26 days
Weighted average discount rate	6.26%		5.99%
Cash paid for amounts included in lease liabilities	$ 3,768	$ 3,017
ROU assets obtained in exchange for new lease obligations	$ 269	$ 5,729

Leases - Schedule of Maturities

Leases - Schedule of Maturities of Lease Liabilities (Details) - USD ($) $ in Thousands	Jun. 30, 2022	Dec. 31, 2021
Operating Lease Liabilities Payments Due [Abstract]
2022 (for the remaining six months)	$ 3,446
2023	5,828
2024	3,030
2025	1,354
2026	1,339
Thereafter	2,461
Total undiscounted lease payments	17,458
Less: imputed interest	(2,117)
Total lease liabilities	$ 15,341	$ 21,684

Leases - Schedule of Components

Leases - Schedule of Components of Lease Expense (Details) - USD ($) $ in Thousands		3 Months Ended		6 Months Ended
		Jun. 30, 2022	Jun. 30, 2021	Jun. 30, 2022	Jun. 30, 2021
Lease Cost [Abstract]
Operating lease expense		$ 1,613	$ 1,466	$ 3,221	$ 2,769
Short-term lease expense	[1]	148	225	330	391
Total		1,761	1,691	3,551	3,160
Less: Sublease income		(23)	(15)	(46)	(15)
Total lease expense		$ 1,738	$ 1,676	$ 3,505	$ 3,145

[1] Short-term lease expense includes all leases with lease terms ranging from less than one month to one year.

Restructuring and Restructuri_3

Restructuring and Restructuring-Related Activities - Additional Information (Details) - USD ($) $ in Millions	Jun. 30, 2022	Jun. 30, 2021
Minimum
Restructuring Cost and Reserve [Line Items]
Restructuring and related cost expected result in cash outlays	$ 18	$ 17
Maximum
Restructuring Cost and Reserve [Line Items]
Restructuring and related cost expected result in cash outlays	$ 21	$ 20

Restructuring and Restructuri_4

Restructuring and Restructuring-Related Activities - Schedule of Total Pretax Charges Associated by Major Type of Cost Expected Results Cash Outlays (Details) - USD ($) $ in Millions	Jun. 30, 2022	Jun. 30, 2021
Minimum
Restructuring Cost and Reserve [Line Items]
Total estimated amount expected to be incurred	$ 18	$ 17
Maximum
Restructuring Cost and Reserve [Line Items]
Total estimated amount expected to be incurred	21	$ 20
Workforce \| Minimum
Restructuring Cost and Reserve [Line Items]
Total estimated amount expected to be incurred	2
Workforce \| Maximum
Restructuring Cost and Reserve [Line Items]
Total estimated amount expected to be incurred	2
Facilities-related \| Minimum
Restructuring Cost and Reserve [Line Items]
Total estimated amount expected to be incurred	5
Facilities-related \| Maximum
Restructuring Cost and Reserve [Line Items]
Total estimated amount expected to be incurred	6
Other \| Minimum
Restructuring Cost and Reserve [Line Items]
Total estimated amount expected to be incurred	0
Other \| Maximum
Restructuring Cost and Reserve [Line Items]
Total estimated amount expected to be incurred	0
Business Transformation Charges \| Minimum
Restructuring Cost and Reserve [Line Items]
Total estimated amount expected to be incurred	11
Business Transformation Charges \| Maximum
Restructuring Cost and Reserve [Line Items]
Total estimated amount expected to be incurred	$ 13

Restructuring and Restructuri_5

Restructuring and Restructuring-Related Activities - Summary of Restructuring Activities (Details) - USD ($) $ in Thousands		3 Months Ended	6 Months Ended
		Jun. 30, 2022	Jun. 30, 2022
Restructuring Cost and Reserve [Line Items]
Restructuring reserve, beginning balance		$ 0
Charges		6,742	$ 6,742
Charges settled in cash		(5,379)
Charges settled in non-cash		(844)
Restructuring reserve, ending balance		519	519
Workforce
Restructuring Cost and Reserve [Line Items]
Restructuring reserve, beginning balance	[1]	0
Charges	[1]	2,391
Charges settled in cash	[1]	(2,044)
Charges settled in non-cash	[1]	0
Restructuring reserve, ending balance	[1]	347	347
Facilities-related
Restructuring Cost and Reserve [Line Items]
Restructuring reserve, beginning balance	[2]	0
Charges	[2]	4,184
Charges settled in cash	[2]	(3,299)
Charges settled in non-cash	[2]	(844)
Restructuring reserve, ending balance	[2]	41	41
Other
Restructuring Cost and Reserve [Line Items]
Restructuring reserve, beginning balance	[3]	0
Charges	[3]	167
Charges settled in cash	[3]	(36)
Charges settled in non-cash	[3]	0
Restructuring reserve, ending balance	[3]	$ 131	$ 131

[1] Balance at June 30, 2022 is recorded in accrued payroll and employee related liabilities in the condensed consolidated balance sheet. Balance at June 30, 2022 is recorded in accrued expenses in the condensed consolidated balance sheet. Charges settled in non-cash relate to the loss on disposal of assets partially offset by derecognizing the ROU asset and liability for lease terminations. Balance at June 30, 2022 is recorded in accounts payable in the condensed consolidated balance sheet.

Restructuring and Restructuri_6

Restructuring and Restructuring-Related Activities - Schedule of Restructuring and Business Transformation Expenses (Details) $ in Thousands	6 Months Ended
	Jun. 30, 2022 USD ($)
Restructuring Cost and Reserve [Line Items]
Total restructuring and business transformation charges	$ 9,594
Restructuring Charges
Restructuring Cost and Reserve [Line Items]
Total restructuring and business transformation charges	6,742
Business Transformation Charges
Restructuring Cost and Reserve [Line Items]
Total restructuring and business transformation charges	2,852
Business Transformation Charges \| Cost of Revenue
Restructuring Cost and Reserve [Line Items]
Total restructuring and business transformation charges	435
Business Transformation Charges \| Sales and Marketing
Restructuring Cost and Reserve [Line Items]
Total restructuring and business transformation charges	208
Business Transformation Charges \| Research and Development
Restructuring Cost and Reserve [Line Items]
Total restructuring and business transformation charges	213
Business Transformation Charges \| General and Administrative
Restructuring Cost and Reserve [Line Items]
Total restructuring and business transformation charges	$ 1,996

Subsequent Event - Additional I

Subsequent Event - Additional Information (Details) - USD ($)		6 Months Ended
	Jul. 25, 2022	Jun. 30, 2022
Restricted Stock Units
Subsequent Event [Line Items]
Weighted-average period		2 years 6 months
Performance-Based Restricted Stock Units
Subsequent Event [Line Items]
Weighted-average period		1 year 11 months 1 day
Performance-Based Restricted Stock Units \| Vest on December 31, 2022
Subsequent Event [Line Items]
Share-based compensation, vesting stock percentage		50%
Subsequent Event \| Mr. David Wagner
Subsequent Event [Line Items]
Initial annual base salary	$ 425,000
Annual cash incentive bonus	425,000
Subsequent Event \| Mr. David Wagner \| 2016 Equity Incentive Plan
Subsequent Event [Line Items]
Unrecognized compensation cost	$ 10,700,000
Weighted-average period	3 years 3 months 18 days
Subsequent Event \| Mr. David Wagner \| 2016 Equity Incentive Plan \| Restricted Stock Units
Subsequent Event [Line Items]
Number of shares subject to grant	200,000
Vesting rights description	25% of the RSU grant vesting on December 31, 2022, and the remaining 75% vesting in twelve equal quarterly installments, with the first such vesting date on October 31, 2023
Subsequent Event \| Mr. David Wagner \| 2016 Equity Incentive Plan \| Restricted Stock Units \| Vest on December 31, 2022
Subsequent Event [Line Items]
Share-based compensation, vesting stock percentage	25%
Vesting date	Dec. 31, 2022
Subsequent Event \| Mr. David Wagner \| 2016 Equity Incentive Plan \| Restricted Stock Units \| Vest on October 31, 2023
Subsequent Event [Line Items]
Share-based compensation, vesting stock percentage	75%
Remaining tranches, vesting date	Oct. 31, 2023
Subsequent Event \| Mr. David Wagner \| 2016 Equity Incentive Plan \| Performance-Based Restricted Stock Units
Subsequent Event [Line Items]
Number of shares subject to grant	200,000
Vesting rights description	with up to 75% of the PSU grant becoming eligible to vest based on the compound annual growth rate (“CAGR”) achieved by the Company during the eight fiscal quarters from January 1, 2022 to December 31, 2023, and up to an additional 75% becoming eligible to vest based on the CAGR achieved during the 12 fiscal quarters from January 1, 2022 to December 31, 2024, with the actual vesting date in each case occurring on the filing of the Company’s quarterly reports on Form 10-Q for the quarters ending June 30, 2024 and June 30, 2025, respectively.
Subsequent Event \| Mr. David Wagner \| 2016 Equity Incentive Plan \| Performance-Based Restricted Stock Units \| CAGR achieved during eight fiscal quarters from January 1, 2022 to December 31, 2023
Subsequent Event [Line Items]
Share-based compensation, vesting stock percentage	75%
Vesting date	Jun. 30, 2024
Subsequent Event \| Mr. David Wagner \| 2016 Equity Incentive Plan \| Performance-Based Restricted Stock Units \| CAGR achieved during 12 fiscal quarters from January 1, 2022 to December 31, 2024
Subsequent Event [Line Items]
Share-based compensation, vesting stock percentage	75%
Vesting date	Jun. 30, 2025