Sprinklr (CXM) 10-Q6 Sep 232024 Q2 Quarterly reportFinancial data

Company Profile

Cover

Cover - shares	6 Months Ended
Cover - shares	Jul. 31, 2023	Aug. 31, 2023
Document Information [Line Items]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Jul. 31, 2023
Document Transition Report	false
Entity File Number	001-40528
Entity Registrant Name	Sprinklr, Inc.
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	47-4771485
Entity Address, Address Line One	29 West 35th Street
Entity Address, City or Town	New York
Entity Address, State or Province	NY
Entity Address, Postal Zip Code	10001
City Area Code	917
Local Phone Number	933-7800
Title of 12(b) Security	Class A common stock, par value $0.00003 per share
Trading Symbol	CXM
Security Exchange Name	NYSE
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Central Index Key	0001569345
Amendment Flag	false
Document Fiscal Year Focus	2024
Document Fiscal Period Focus	Q2
Current Fiscal Year End Date	--01-31
Common Class A
Document Information [Line Items]
Entity Common Stock, Shares Outstanding		136,746,681
Common Class B
Document Information [Line Items]
Entity Common Stock, Shares Outstanding		133,727,259

Condensed Consolidated Balance

Condensed Consolidated Balance Sheets - USD ($) $ in Thousands	Jul. 31, 2023	Jan. 31, 2023
Current assets:
Cash and cash equivalents	$ 147,683	$ 188,387
Marketable securities	480,725	390,239
Accounts receivable, net of allowance for doubtful accounts of $3.6 million and $3.2 million, respectively	177,442	205,038
Prepaid expenses and other current assets	72,039	78,865
Total current assets	877,889	862,529
Property and equipment, net	27,622	22,885
Goodwill and other intangible assets	50,254	50,349
Operating lease right-of-use assets	30,094	15,725
Other non-current assets	86,794	73,503
Total assets	1,072,653	1,024,991
Current liabilities:
Accounts payable	22,791	30,101
Accrued expenses and other current liabilities	70,800	97,524
Operating lease liabilities, current	6,868	7,134
Deferred revenue	322,944	324,140
Total current liabilities	423,403	458,899
Deferred revenue, non-current	488	1,371
Deferred tax liability, non-current	1,303	1,289
Operating lease liabilities, non-current	24,984	9,633
Other liabilities, non-current	5,189	4,467
Total liabilities	455,367	475,659
Commitments and contingencies (Note 8)
Stockholders’ equity:
Treasury stock, at cost, 14,130,784 and 14,130,784 shares as of July 31, 2023 and January 31, 2023, respectively	(23,831)	(23,831)
Additional paid-in capital	1,128,689	1,074,149
Accumulated other comprehensive loss	(4,262)	(4,384)
Accumulated deficit	(483,318)	(496,611)
Total stockholders’ equity	617,286	549,332
Total liabilities and stockholders’ equity	1,072,653	1,024,991
Class A
Stockholders’ equity:
Common stock	4	3
Class B
Stockholders’ equity:
Common stock	$ 4	$ 6

Condensed Consolidated Balanc_2

Condensed Consolidated Balance Sheets (Parenthetical) - USD ($) $ in Millions	Jul. 31, 2023	Jan. 31, 2023
Allowance for doubtful accounts	$ 3.6	$ 3.2
Treasury stock (in shares)	14,130,784	14,130,784
Class A
Common stock, par value (in dollars per share)	$ 0.00003	$ 0.00003
Common stock, shares authorized (in shares)	2,000,000,000	2,000,000,000
Common stock, shares issued (in shares)	136,474,973	119,477,713
Common stock, shares outstanding (in shares)	136,474,973	119,477,713
Class B
Common stock, par value (in dollars per share)	$ 0.00003	$ 0.00003
Common stock, shares authorized (in shares)	310,000,000	310,000,000
Common stock, shares issued (in shares)	133,843,052	144,263,658
Common stock, shares outstanding (in shares)	133,843,052	144,263,658

Condensed Consolidated Statemen

Condensed Consolidated Statements of Operations - USD ($) shares in Thousands, $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2023	Jul. 31, 2022	Jul. 31, 2023	Jul. 31, 2022
Revenue:
Total revenue	$ 178,465	$ 150,630	$ 351,828	$ 295,608
Costs of revenue:
Total costs of revenue	43,467	42,159	85,404	83,880
Gross profit	134,998	108,471	266,424	211,728
Operating expense:
Research and development	24,323	19,989	45,084	37,323
Sales and marketing	80,118	86,942	169,320	173,880
General and administrative	25,068	23,215	49,724	45,328
Total operating expense	129,509	130,146	264,128	256,531
Operating income (loss)	5,489	(21,675)	2,296	(44,803)
Other income (expense), net	7,237	(84)	11,996	211
Income (loss) before provision for income taxes	12,726	(21,759)	14,292	(44,592)
Provision for income taxes	2,241	2,168	999	4,623
Net income (loss)	$ 10,485	$ (23,927)	$ 13,293	$ (49,215)
Net income (loss) per share, basic (in dollars per share)	$ 0.04	$ (0.09)	$ 0.05	$ (0.19)
Weighted average shares used in computing net income (loss) per share, basic (in shares)	268,900	258,785	267,271	257,860
Net income (loss) per share, diluted (in dollars per share)	$ 0.04	$ (0.09)	$ 0.05	$ (0.19)
Weighted average shares used in computing net income (loss) per share, diluted (in shares)	283,853	258,785	282,951	257,860
Subscription
Revenue:
Total revenue	$ 163,452	$ 133,075	$ 321,117	$ 260,395
Costs of revenue:
Total costs of revenue	27,783	25,402	55,259	50,510
Professional services
Revenue:
Total revenue	15,013	17,555	30,711	35,213
Costs of revenue:
Total costs of revenue	$ 15,684	$ 16,757	$ 30,145	$ 33,370

Condensed Consolidated Statem_2

Condensed Consolidated Statements of Comprehensive Income (Loss) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2023	Jul. 31, 2022	Jul. 31, 2023	Jul. 31, 2022
Statement of Comprehensive Income [Abstract]
Net income (loss)	$ 10,485	$ (23,927)	$ 13,293	$ (49,215)
Foreign currency translation adjustments	(127)	(995)	68	(3,042)
Unrealized (losses) gains on investments, net of tax	(41)	(169)	54	(1,305)
Total comprehensive income (loss), net of tax	$ 10,317	$ (25,091)	$ 13,415	$ (53,562)

Condensed Consolidated Statem_3

Condensed Consolidated Statements of Stockholders' Equity - USD ($) $ in Thousands	Total	Common Stock Class A and Class B Common Stock	Additional Paid-in Capital	Treasury Stock	Accumulated Other Comprehensive Loss	Accumulated Deficit
Beginning balance (in shares) at Jan. 31, 2022		256,481,000
Beginning balance at Jan. 31, 2022	$ 515,849	$ 8	$ 982,122	$ (23,831)	$ (820)	$ (441,630)
Beginning balance (in shares) at Jan. 31, 2022				14,131,000
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Stock-based compensation - equity classified awards	29,086		29,086
Exercise of stock options and vesting of restricted stock units (in shares)		2,515,000
Exercise of stock options and vesting of restricted stock units	10,429		10,429
Issuance of common shares upon ESPP purchases (in shares)		717,000
Issuance of common shares upon ESPP purchases	6,213	$ 1	6,212
Other comprehensive income (loss)	(4,347)				(4,347)
Net income (loss)	(49,215)					(49,215)
Ending balance (in shares) at Jul. 31, 2022		259,713,000
Ending balance at Jul. 31, 2022	508,015	$ 9	1,027,849	$ (23,831)	(5,167)	(490,845)
Ending balance (in shares) at Jul. 31, 2022				14,131,000
Beginning balance (in shares) at Apr. 30, 2022		257,945,000
Beginning balance at Apr. 30, 2022	506,358	$ 8	1,001,102	$ (23,831)	(4,003)	(466,918)
Beginning balance (in shares) at Apr. 30, 2022				14,131,000
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Stock-based compensation - equity classified awards	16,624		16,624
Exercise of stock options and vesting of restricted stock units (in shares)		1,051,000
Exercise of stock options and vesting of restricted stock units	3,911		3,911
Issuance of common shares upon ESPP purchases (in shares)		717,000
Issuance of common shares upon ESPP purchases	6,213	$ 1	6,212
Other comprehensive income (loss)	(1,164)				(1,164)
Net income (loss)	(23,927)					(23,927)
Ending balance (in shares) at Jul. 31, 2022		259,713,000
Ending balance at Jul. 31, 2022	508,015	$ 9	1,027,849	$ (23,831)	(5,167)	(490,845)
Ending balance (in shares) at Jul. 31, 2022				14,131,000
Beginning balance (in shares) at Jan. 31, 2023		263,741,000
Beginning balance at Jan. 31, 2023	$ 549,332	$ 9	1,074,149	$ (23,831)	(4,384)	(496,611)
Beginning balance (in shares) at Jan. 31, 2023	14,130,784			14,131,000
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Stock-based compensation - equity classified awards	$ 29,219		29,219
Exercise of stock options and vesting of restricted stock units (in shares)		6,049,000
Exercise of stock options and vesting of restricted stock units	21,350		21,350
Issuance of common shares upon ESPP purchases (in shares)		528,000
Issuance of common shares upon ESPP purchases	3,970		3,970
Other adjustment	0	$ (1)	1
Other comprehensive income (loss)	122				122
Net income (loss)	13,293					13,293
Ending balance (in shares) at Jul. 31, 2023		270,318,000
Ending balance at Jul. 31, 2023	$ 617,286	$ 8	$ 1,128,689	$ (23,831)	$ (4,262)	$ (483,318)
Ending balance (in shares) at Jul. 31, 2023	14,130,784			14,131,000

Condensed Consolidated Statem_4

Condensed Consolidated Statements of Cash Flows - USD ($) $ in Thousands	6 Months Ended
	Jul. 31, 2023	Jul. 31, 2022
Cash flow from operating activities:
Net income (loss)	$ 13,293	$ (49,215)
Adjustments to reconcile net income (loss) to net cash provided by operating activities:
Depreciation and amortization expense	7,329	5,502
Bad debt expense	1,149	1,484
Stock-based compensation expense, net of amounts capitalized	28,175	28,711
Non-cash lease expense	2,998	3,002
Deferred income taxes	(3,402)	0
Net amortization/accretion on marketable securities	(7,998)	577
Other non-cash items, net	39	0
Changes in operating assets and liabilities:
Accounts receivable	26,474	18,452
Prepaid expenses and other current assets	7,917	14,245
Other non-current assets	(4,874)	(393)
Accounts payable	(7,897)	22,618
Operating lease liabilities	(2,896)	(3,730)
Accrued expenses and other current liabilities	(25,632)	(18,714)
Litigation settlement	0	(12,000)
Deferred revenue	(2,156)	(6,280)
Other liabilities	616	(1,285)
Net cash provided by operating activities	33,135	2,974
Cash flow from investing activities:
Purchases of marketable securities	(288,727)	(448,083)
Sales of marketable securities	380	2,838
Maturities of marketable securities	205,911	267,699
Purchases of property and equipment	(4,413)	(2,352)
Capitalized internal-use software	(5,744)	(5,016)
Net cash used in investing activities	(92,593)	(184,915)
Cash flow from financing activities:
Proceeds from issuance of common stock upon exercise of stock options	21,350	10,429
Proceeds from issuance of common stock upon ESPP purchases	3,970	6,213
Net cash provided by financing activities	25,320	16,642
Effect of exchange rate fluctuations on cash, cash equivalents and restricted cash	(89)	(1,919)
Net change in cash, cash equivalents and restricted cash	(34,227)	(167,218)
Cash, cash equivalents and restricted cash at beginning of period	188,387	321,426
Cash, cash equivalents and restricted cash at end of period	154,160	154,208
Supplemental disclosure of cash flow information:
Cash paid for income taxes, net of refunds	2,999	2,885
Supplemental disclosure for non-cash investing and financing:
Right-of-use assets obtained in exchange for operating lease liabilities	17,345	2,763
Accrued purchases of property and equipment	1,008	1,375
Stock-based compensation expense capitalized in internal-use software	1,544	875
Accrued for asset retirement obligation	$ 119	$ 0

Organization and Description of

Organization and Description of Business	6 Months Ended
Organization and Description of Business	Jul. 31, 2023
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Organization and Description of Business	Organization and Description of Business Description of Business Founded in 2009, Sprinklr, Inc. (the “Company”) provides enterprise cloud software products that enable organizations to do marketing, advertising, research, care, sales and engagement across modern channels including social, messaging, chat and text through its unified Customer Experience Management (“CXM”) software platform. The Company was incorporated in Delaware in 2011 and is headquartered in New York, New York, USA with 19 operating subsidiaries globally.

Basis of Presentation and Summa

Basis of Presentation and Summary of Significant Accounting Policies	6 Months Ended
	Jul. 31, 2023
Accounting Policies [Abstract]
Basis of Presentation and Summary of Significant Accounting Policies	Basis of Presentation and Summary of Significant Accounting Policies Basis of Presentation and Principles of Consolidation The accompanying financial statements have been prepared in accordance with generally accepted accounting principles in the United States of America, (“U.S. GAAP”), and applicable rules and regulations of the Securities and Exchange Commission (the “SEC”), regarding interim financial reporting. As permitted under those rules, certain footnotes or other financial information that are normally required by U.S. GAAP have been condensed or omitted, and accordingly the balance sheet as of January 31, 2023, and related disclosures, have been derived from the audited consolidated financial statements at that date but do not include all of the information required by U.S. GAAP for complete consolidated financial statements. These unaudited condensed consolidated financial statements have been prepared on the same basis as the Company’s annual consolidated financial statements and, in the opinion of management, reflect all adjustments (consisting only of normal recurring adjustments) that are necessary for the fair presentation of the Company’s condensed consolidated financial information. The results of operations for the three and six months ended July 31, 2023 are not necessarily indicative of the results to be expected for the year ending January 31, 2024 or for any other interim period or for any other future year. The accompanying interim unaudited condensed consolidated financial statements and related financial information should be read in conjunction with the audited consolidated financial statements and the related notes thereto for the year ended January 31, 2023 in the Company’s Annual Report on Form 10-K (the “2023 10-K”) filed with the SEC on April 3, 2023. There have been no material changes in the significant accounting policies as described in the Company’s consolidated financial statements for the fiscal year ended January 31, 2023 included in the 2023 10-K, with the exception of the addition of restricted cash, which is discussed below. Use of Estimates The preparation of the consolidated financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect the reported amounts of assets, liabilities and disclosure of contingent assets and liabilities at the date of the consolidated financial statements and the reported amounts of revenue and expenses during the reporting periods. Significant estimates and assumptions made in the accompanying consolidated financial statements include, but are not limited to, fair value assumptions for stock-based compensation, software costs eligible for capitalization, recoverability of long-lived and intangible assets and the allowance for doubtful accounts. The Company evaluates its estimates and assumptions on an ongoing basis using historical experience and on assumptions that it believes are reasonable and adjusts those estimates and assumptions when facts and circumstances dictate. Actual results could differ materially from those estimates and assumptions. Segments The Company operates in one segment because the Company’s offerings operate on its single Customer Experience Management Platform, the Company’s products are deployed in a similar way, and the Company’s chief operating decision maker (“CODM”), the chief executive officer, evaluates the Company’s financial information and assesses the performance of the Company on a consolidated basis. The CODM does not receive discrete financial information about asset allocation, expense allocation or profitability by product or geography. Because the Company operates in one operating segment, all required financial segment information can be found in the consolidated financial statements. Cash, Cash Equivalents and Restricted Cash The following table reconciles cash, cash equivalents and restricted cash from the condensed consolidated balance sheets to amounts reported in the condensed consolidated statements of cash flows: (in thousands) July 31, 2023 January 31, 2023 Cash and cash equivalents $ 147,683 $ 188,387 Restricted cash included in prepaid expenses and other current assets (1) 1,495 — Restricted cash included in other non-current assets (2) 4,982 — Total cash, cash equivalents and restricted cash $ 154,160 $ 188,387 (1) Consists primarily of cash that is restricted and is associated with certain credit card programs. (2) Consists primarily of collateral for letters of credit issued in lieu of deposits on certain leases and customer contracts, as well as security deposits in lieu of letters of credit for customer contracts. Concentration of Risk and Significant Customers The Company’s financial instruments that are potentially subject to credit risk consist primarily of cash and cash equivalents and accounts receivable. Although the Company deposits its cash with multiple financial institutions, its deposits generally exceed federally insured limits. To manage credit risk related to accounts receivable, the Company maintains an allowance for credit losses. The allowance is determined by applying a loss-rate method based on an aging schedule using the Company’s historical loss rate. The Company also considers reasonable and supportable current and forecasted information in determining its estimated loss rates, such as external forecasts, macroeconomic trends, or other factors, including customers’ credit risk and historical loss experience. The Company’s accounts receivable are derived from invoiced customers located primarily in North America and Europe. No single customer accounted for more than 10% of total revenue in the three and six months ended July 31, 2023 and 2022. In addition, the Company relies upon third-party hosted infrastructure partners globally to serve customers and operate certain aspects of its services, such as environments for development testing, training, sales demonstrations, and production usage. Given this, any disruption of or interference at the Company’s hosted infrastructure partners would impact the Company’s operations and could adversely impact its business. Recently Adopted Accounting Pronouncements In June 2016, the Financial Accounting Standards Board issued ASU 2016-13, with subsequent amendments, Financial Instruments—Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments (“Topic 326”). The Company adopted Topic 326 on January 31, 2023, with an effective date of February 1, 2022, which amended the impairment model by requiring entities to use a forward-looking approach based on expected losses rather than incurred losses to estimate credit losses on certain types of financial instruments, including trade receivables. The Company utilized the modified-retrospective approach at adoption, under which prior period comparable financial information was not adjusted. The adoption did not have a material impact on the consolidated financial statements and related disclosures.

Revenue Recognition

Revenue Recognition	6 Months Ended
Revenue Recognition	Jul. 31, 2023
Revenue from Contract with Customer [Abstract]
Revenue Recognition	Revenue Recognition The Company derives its revenues primarily from (i) subscription revenue, which consists of subscription fees from customers accessing the Company’s cloud-based software platform and applications, as well as related customer support services; and (ii) professional services revenue, which consists of fees associated with providing services that educate and assist the Company’s customers with the configuration and optimization of the Company’s software platform and applications. Professional services revenue also includes managed services fees where the Company’s consultants work as part of its customers’ teams to help leverage the subscription service to execute on their customer experience management goals. Costs to Obtain Customer Contracts Costs to obtain customer contracts, including commissions earned, that are considered incremental and recoverable are capitalized and amortized on a straight-line basis over the anticipated period of benefit. The Company determines the period of benefit by taking into consideration the length of its customer contracts, customer relationship period, technology lifecycle, and other factors. The Company currently estimates the period of benefit for which costs are amortized over to be five years. Sales commissions paid for renewals are not commensurate with commissions paid on the initial contract given the substantive difference in commission rates in proportion to their respective contract values. Amortization expense is recorded in sales and marketing expense within the Company’s condensed consolidated statement of operations. Capitalized costs to obtain customer contracts as of July 31, 2023 were $115.8 million, of which $42.0 million is included in prepaid expenses and other current assets and $73.8 million within other non-current assets. Capitalized costs to obtain customer contracts as of January 31, 2023 were $113.5 million, of which $44.1 million is included in prepaid expenses and other current assets and $69.4 million within other non-current assets. During the three months ended July 31, 2023 and 2022, the Company amortized $12.2 million and $11.2 million, respectively, of costs to obtain customer contracts, included in sales and marketing expense. During the six months ended July 31, 2023 and 2022, the Company amortized $24.2 million and $22.2 million, respectively, of costs to obtain customer contracts, included in sales and marketing expense. Deferred Revenue Deferred revenue consists primarily of customer billings made in advance of performance obligations being satisfied and revenue being recognized. The Company recognized revenue of $148.3 million and $128.4 million for the three months ended July 31, 2023, and 2022, respectively, and $235.9 million and $199.4 million for the six months ended July 31, 2023, and 2022, respectively, that was included in the deferred revenue balances at the beginning of the respective periods. The Company receives payments from customers based on billing schedules as established in its contracts. Contract assets represent amounts for which the Company has recognized revenue in excess of billings pursuant to the revenue recognition guidance. At July 31, 2023 and January 31, 2023, contract assets were $3.7 million and $4.8 million, respectively, and were included in prepaid expenses and other current assets. Remaining Performance Obligation Remaining Performance Obligation (“RPO”) represents contracted revenues that had not yet been recognized and includes deferred revenues and amounts that will be invoiced and recognized in future periods. As of July 31, 2023, the Company’s RPO was $806.4 million, approximately $510.4 million of which the Company expects to recognize as revenue over the next 12 months and the remaining balance will be recognized thereafter. Disaggregation of Revenues The Company disaggregates its revenue from contracts with customers by geographic location and market, as it believes it best depicts how the nature, amount, timing, and uncertainty of its revenues and cash flows are affected by economic factors. The following table summarizes the revenue by region based on the shipping address of customers who have contracted to use the cloud - based software platform: Three Months Ended July 31, Six Months Ended July 31, (in thousands) 2023 2022 2023 2022 Americas $ 105,275 $ 96,818 $ 210,917 $ 190,356 EMEA 55,807 42,719 110,027 83,452 Other 17,383 11,093 30,884 21,800 $ 178,465 $ 150,630 $ 351,828 $ 295,608 The United States was the only country that represented more than 10% of the Company’s revenues. The following table represents the revenue in the United States for the three and six months ended July 31, 2023 and 2022. Three Months Ended July 31, Six Months Ended July 31, (in thousands) 2023 2022 2023 2022 United States $ 101,338 $ 90,919 $ 199,405 $ 178,508

Marketable Securities

Marketable Securities	6 Months Ended
Marketable Securities	Jul. 31, 2023
Investments, Debt and Equity Securities [Abstract]
Marketable Securities	Marketable Securities The following is a summary of available-for-sale marketable securities, excluding those securities classified within cash and cash equivalents on the condensed consolidated balance sheets: July 31, 2023 (in thousands) Amortized Cost Unrealized Gains Unrealized Losses Fair value Corporate bonds $ 77,529 $ 2 $ (90) $ 77,441 Municipal bonds 7,644 — (10) 7,634 U.S. government and agency securities 162,564 18 (232) 162,350 Certificates of deposit 56,016 2 (57) 55,961 Commercial paper 177,605 16 (282) 177,339 Marketable securities $ 481,358 $ 38 $ (671) $ 480,725 January 31, 2023 (in thousands) Amortized Cost Unrealized Gains Unrealized Losses Fair value Corporate bonds $ 39,922 $ 8 $ (68) $ 39,862 Municipal bonds 12,429 22 — 12,451 U.S. government and agency securities 128,898 6 (367) 128,537 Certificates of deposit 59,546 28 (155) 59,419 Commercial paper 150,131 41 (202) 149,970 Marketable securities $ 390,926 $ 105 $ (792) $ 390,239 As of July 31, 2023 and January 31, 2023, the maturities of available-for-sale marketable securities did not exceed 12 months. Interest income from cash and cash equivalents and marketable securities was $7.9 million and $13.9 million for the three and six months ended July 31, 2023, respectively, and $1.2 million and $1.6 million for the three and six months ended July 31, 2022, respectively. The estimated fair value of debt securities in an unrealized loss position for which an allowance for credit losses has not been recorded, was $422.8 million and $220.9 million as of July 31, 2023 and January 31, 2023, respectively. There are no expected credit losses that have been recorded against the Company’s investment securities as of July 31, 2023 and January 31, 2023. Unrealized losses on the Company’s debt securities are not considered to be credit-related based upon an analysis that considered the extent to which the fair value is less than the amortized basis of a security, adverse conditions specifically related to the security, changes to credit rating of the instrument subsequent to Company purchase, and the strength of the underlying collateral, if any. Refer to Note 5, Fair Value Measurements, for information about the fair value of the Company’s fair value hierarchy for short-term marketable securities.

Fair Value Measurements

Fair Value Measurements	6 Months Ended
Fair Value Measurements	Jul. 31, 2023
Fair Value Disclosures [Abstract]
Fair Value Measurements	Fair Value Measurements The following tables present information about the Company’s financial assets and liabilities that have been measured at fair value on a recurring basis as of July 31, 2023 and January 31, 2023, and indicate the fair value hierarchy of the valuation inputs utilized to determine such fair value: July 31, 2023 January 31, 2023 (in thousands) Level 1 Level 2 Level 3 Total Level 1 Level 2 Level 3 Total Financial Assets: Cash Equivalents: Money market funds $ 52,431 $ — $ — $ 52,431 $ 73,851 $ — $ — $ 73,851 Corporate bonds — 2,404 — $ 2,404 — — — — Marketable Securities: Corporate bonds — 77,441 — 77,441 — 39,862 — 39,862 Municipal bonds — 7,634 — 7,634 — 12,451 — 12,451 U.S. government and agency securities — 162,350 — 162,350 — 128,537 — 128,537 Certificates of deposit — 55,961 — 55,961 — 59,419 — 59,419 Commercial paper — 177,339 — 177,339 — 149,970 — 149,970 Total financial assets $ 52,431 $ 483,129 $ — $ 535,560 $ 73,851 $ 390,239 $ — $ 464,090 The Company classifies its highly liquid money market funds within Level 1 of the fair value hierarchy because they are valued based on quoted market prices in active markets. The Company classifies its commercial paper, corporate and municipal debt securities, U.S. government and agency securities and certificates of deposit within Level 2 because they are valued using inputs other than quoted prices that are directly or indirectly observable in the market, including readily available pricing sources for the identical underlying security which may not be actively traded. The Company’s primary objective when investing excess cash is preservation of capital, hence the Company’s marketable securities consist primarily of U.S. government and agency securities, high credit quality corporate debt securities and commercial paper. The Company has classified and accounted for its marketable securities as available-for-sale securities, as it may sell these securities at any time for use in the Company’s current operations or for other purposes, even prior to maturity. As of July 31, 2023 and January 31, 2023, for fixed income securities that were in unrealized loss positions, the Company has determined that (i) it does not have the intent to sell any of these investments and (ii) it is not more likely than not that it will be required to sell any of these investments before recovery of the entire amortized cost basis. In addition, as of July 31, 2023 and January 31, 2023, the Company anticipates that it will recover the entire amortized cost basis of such fixed income securities before maturity. The Company regularly reviews the changes to the rating of its debt securities by rating agencies as well as reasonably monitors the surrounding economic conditions to assess the risk of expected credit losses. As discussed in Note 4, Marketable Securities , as of July 31, 2023 and January 31, 2023, there were no securities that were in an unrealized loss position for more than 12 months. The Company has not recorded any impairments in the periods presented.

Balance Sheet Components

Balance Sheet Components	6 Months Ended
Balance Sheet Components	Jul. 31, 2023
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]
Balance Sheet Components	Balance Sheet Components Prepaid Expenses and Other Current Assets Prepaid expenses and other current assets consisted of the following: (in thousands) July 31, 2023 January 31, 2023 Prepaid hosting and data costs $ 1,300 $ 12,168 Prepaid software costs 8,608 6,079 Prepaid marketing 2,998 1,660 Capitalized commissions costs, current portion 42,019 44,051 Contract assets 3,683 4,785 Security deposits, short-term 3,219 3,136 Taxes recoverable 3,399 2,327 Restricted cash 1,495 — Prepaid employee benefits 2,511 1,582 Other 2,807 3,077 Prepaid expenses and other current assets $ 72,039 $ 78,865 Depreciation and Amortization Expense Depreciation and amortization expense consisted of the following: Three Months Ended July 31, Six Months Ended July 31, (in thousands) 2023 2022 2023 2022 Depreciation and amortization expense $ 1,548 $ 1,677 $ 3,039 $ 3,012 Amortization expense for capitalized internal-use software $ 2,262 $ 1,327 $ 4,290 $ 2,490 The Company capitalized internal-use software costs, including stock-based compensation, of $3.9 million and $3.4 million for the three months ended July 31, 2023 and 2022, respectively, and $7.3 million and $5.9 million for the six months ended July 31, 2023 and 2022, respectively. Accrued Expenses and Other Current Liabilities Accrued expenses and other current liabilities consisted of the following: (in thousands) July 31, 2023 January 31, 2023 Bonuses $ 12,714 $ 25,057 Commissions 11,319 27,866 Employee liabilities (1) 18,034 16,374 Purchased media costs (2) 1,907 2,965 Accrued restructuring costs (3) 350 4 Accrued sales and use tax liability 7,272 7,336 Accrued income taxes 4,653 3,139 Accrued deferred contract credits 2,847 1,733 Vendor and travel costs payable 4,090 4,132 Professional services 767 784 Asset retirement obligation 969 1,011 Withholding taxes payable 1,287 2,702 Other 4,591 4,421 Accrued expenses and other current liabilities $ 70,800 $ 97,524 (1) Includes $1.3 million and $1.4 million of accrued employee contributions under the Company’s 2021 Employee Stock Purchase Plan (“ESPP”) at July 31, 2023 and January 31, 2023, respectively. (2) Purchased media costs consist of amounts owed to the Company’s vendors for the purchase of advertising space on behalf of its customers. (3) In February 2023, the Company implemented an approved plan for restructuring its global workforce by approximately 4% to reduce operating costs and better align its workforce with the needs of its business. The majority of the associated costs, including severance and benefits, were incurred in the first half of fiscal 2024. For the six months ended July 31, 2023, the Company incurred a total of $4.4 million in restructuring costs of which $4.2 million and $0.2 million are recorded within sales and marketing expense and general and administrative expense, respectively, on the Company’s condensed consolidated statements of operations. As of July 31, 2023, $4.0 million had been paid and the remaining $0.4 million is recorded within accrued restructuring costs and is expected to be paid in the second half of fiscal 2024.

Leases

Leases	6 Months Ended
Leases	Jul. 31, 2023
Leases [Abstract]
Leases	Leases The Company has operating leases for corporate offices under non-cancelable operating leases with various expiration dates. There are no finance leases. The components of lease expense were as follows: Three Months Ended July 31, Six Months Ended July 31, (in thousands) 2023 2022 2023 2022 Operating lease cost $ 2,888 $ 1,948 $ 5,283 $ 3,795 Variable lease cost 307 268 609 572 Short-term lease cost 182 185 389 383 Total lease cost $ 3,377 $ 2,401 $ 6,281 $ 4,750 The weighted average remaining lease term and discount rate were as follows: July 31, 2023 Weighted average remaining lease term (years) 6.34 Weighted average discount rate 10.76 % The maturities of lease liabilities under non-cancelable operating leases, net of lease incentives, was as follows: (in thousands) July 31, 2023 Fiscal year ended January 31, 2024 (remaining six months) $ 6,086 2025 7,504 2026 6,078 2027 5,508 2028 3,917 2029 3,413 Thereafter 12,912 Total minimum lease payments 45,418 Less: imputed interest (13,566) Total $ 31,852

Commitments and Contingencies

Commitments and Contingencies	6 Months Ended
Commitments and Contingencies	Jul. 31, 2023
Commitments and Contingencies Disclosure [Abstract]
Commitments and Contingencies	Commitments and Contingencies Letters of Credit In April 2023, the Company terminated its credit facility with Silicon Valley Bank (“SVB”), while keeping its existing letters of credit in lieu of deposits on certain leases. As the Company no longer has a credit facility with SVB, it was required to collateralize these letters of credit with cash, totaling approximately $1.3 million, which the Company has therefore classified within restricted cash. Due to its long-term nature, this restricted cash is recorded within other non-current assets on the condensed consolidated balance sheets. During 2023, the Company entered into cash collateral agreements with J.P. Morgan Bank in lieu of a letter of credit facility, through which approximately $3.7 million is outstanding as of July 31, 2023. Due to its long-term nature, this restricted cash is recorded within other non-current assets on the condensed consolidated balance sheets. Legal Matters From time to time, the Company, various subsidiaries, and certain current and former officers may be named as defendants in various lawsuits, claims, investigations and proceedings arising from the normal course of business. The Company also may become involved with contract issues and disputes with customers. With respect to litigation in general, based on the Company’s experience, management believes that the amount of damages claimed in a case are not a meaningful indicator of the potential liability. Claims, suits, investigations and proceedings are inherently uncertain and it is not possible to predict the ultimate outcome of cases. The Company believes that it has valid defenses with respect to the legal matters pending against the Company and intends to vigorously contest each of them. The Company makes a provision for a liability relating to legal matters when it is both probable that a liability has been incurred and the amount of the loss can be reasonably estimated. These provisions are reviewed at least quarterly and adjusted to reflect the impacts of negotiations, estimated settlements, legal rulings, advice of legal counsel and other information and events pertaining to a particular matter. In management’s opinion, resolution of all current matters is not expected to have a material adverse impact on the Company’s condensed consolidated results of operations, cash flows or financial position. However, if an unfavorable ruling were to occur in any specific period, there exists the possibility of a material adverse impact on the results of operations for that period. At July 31, 2023, the Company had no provision for liability under existing litigation.

Stock-Based Compensation

Stock-Based Compensation	6 Months Ended
Stock-Based Compensation	Jul. 31, 2023
Share-Based Payment Arrangement [Abstract]
Stock-Based Compensation	Stock-Based Compensation Equity Award Plans The Company has two equity incentive plans, the Sprinklr, Inc. 2021 Equity Incentive Plan (the “2021 Plan”) and the Sprinklr, Inc. 2011 Equity Incentive Plan (the “2011 Plan”). The 2011 Plan was terminated as to future awards in June 2021 upon the adoption of the 2021 Plan, although it continues to govern the terms of any equity grants that remain outstanding under the 2011 Plan. The 2021 Plan provides for the grant of incentive stock options, non-statutory stock options, stock appreciation rights, restricted stock awards, restricted stock units (“RSUs”), performance-based stock units (“PSUs”), and other forms of awards to employees, directors and consultants, including employees and consultants of the Company’s affiliates, as permitted by law. In June 2021, the Company also adopted its ESPP, under which employees can purchase common stock through payroll deductions at a price equal to 85% of the lower of the fair market value of the Class A common stock on (i) the first trading day of each offering period and (ii) the last trading day of each related offering period. Summary of Stock Option Activity A summary of the Company’s stock option activity for the six months ended July 31, 2023 is as follows: Number of stock options Weighted average exercise price Weighted average remaining contractual life (in thousands) (in years) Outstanding as of January 31, 2023 33,049 $ 6.11 6.6 Granted 1,512 12.85 Exercised (3,860) 5.53 Cancelled/forfeited (1) (3,065) 5.37 Expired (7) 1.87 Outstanding as of July 31, 2023 27,629 $ 6.64 6.3 Exercisable as of July 31, 2023 21,806 $ 5.67 5.8 Vested and expected to vest as of July 31, 2023 26,655 $ 6.53 6.3 (1) 2,318,632 options tied to market conditions were cancelled during the second quarter as the applicable market conditions were not met by May 1, 2023. Summary of Restricted Stock Unit Activity A summary of the Company’s RSU activity for the six months ended July 31, 2023 is as follows: Number of restricted shares Weighted Average Grant Date Fair Value (in thousands) Outstanding as of January 31, 2023 9,400 $ 12.23 Granted 5,463 12.95 Released (2,189) 12.74 Cancelled/forfeited (933) 12.12 Outstanding as of July 31, 2023 11,741 $ 12.48 Performance-Based Stock Units As of July 31, 2023, the Company had 1,330,000 PSUs outstanding. These awards vest over a five-year period if certain performance and market conditions are met. The performance condition was met in June 2021 and the market conditions have not yet been met as of July 31, 2023. If the market conditions are not met on or prior to January 28, 2026, the associated awards will not vest and will be subsequently cancelled. Stock-Based Compensation Expense Stock-based compensation expense included in operating results was allocated as follows: Three Months Ended July 31, Six Months Ended July 31, (in thousands) 2023 2022 2023 2022 Costs of subscription $ 290 $ 389 $ 590 $ 798 Costs of professional services 405 779 808 1,402 Research and development 3,897 3,148 6,964 5,496 Sales and marketing 6,311 7,809 12,266 13,665 General and administrative 3,962 4,072 7,547 7,350 Stock-based compensation, net of amounts capitalized 14,865 16,197 28,175 28,711 Capitalized stock-based compensation 874 677 1,544 875 Total stock-based compensation $ 15,739 $ 16,874 $ 29,719 $ 29,586

Net Income (Loss) Per Share

Net Income (Loss) Per Share	6 Months Ended
Net Income (Loss) Per Share	Jul. 31, 2023
Earnings Per Share [Abstract]
Net Income (Loss) Per Share	Net Income (Loss) Per Share The Company has two classes of common stock: Class A common stock and Class B common stock. The rights of the holders of Class A common stock and Class B common stock are identical, except with respect to voting, conversion and transfer rights. As the liquidation and dividend rights are identical, the undistributed earnings are allocated on a proportionate basis to each class of common stock and the resulting basic and diluted net income (loss) per share attributable to common stockholders are, therefore, the same for both Class A and Class B common stock on both an individual and combined basis. Basic income (loss) per share is computed by dividing net income (loss) attributable to common stockholders (the numerator) by the weighted-average number of common shares outstanding (the denominator) for the period. Diluted net income (loss) per share is calculated by giving effect to all potential dilutive common stock equivalents, which includes stock options, restricted stock units, and other awards. In periods of net loss, diluted loss per share is computed on the same basis as basic loss per share as the inclusion of any other potential shares outstanding would be anti-dilutive. The following table sets forth the computation of basic and diluted net income (loss) per share: Three Months Ended July 31, Six Months Ended July 31, (in thousands, except per share amounts) 2023 2022 2023 2022 Net income (loss) per share – basic: Numerator: Net income (loss) $ 10,485 $ (23,927) $ 13,293 $ (49,215) Denominator: Weighted-average shares outstanding used in computing net income (loss) per share, basic 268,900 258,785 267,271 257,860 Net income (loss) per common share, basic $ 0.04 $ (0.09) $ 0.05 $ (0.19) Net income (loss) per share – diluted: Numerator: Net income (loss) $ 10,485 $ (23,927) $ 13,293 $ (49,215) Denominator: Weighted-average shares outstanding used in computing net income (loss) per share, basic 268,900 258,785 267,271 257,860 Weighted-average effect of diluted securities: Stock options 11,259 — 11,128 — RSUs 3,069 — 4,072 — Common stock warrants 625 — 480 — Weighted-average shares outstanding used in computing net income (loss) per share, diluted 283,853 258,785 282,951 257,860 Net income (loss) per common share, diluted $ 0.04 $ (0.09) $ 0.05 $ (0.19) Potentially dilutive securities that were not included in the diluted per share calculations because they would be anti-dilutive were as follows: Three Months Ended July 31, Six Months Ended July 31, (in thousands) 2023 2022 2023 2022 Stock options 2,591 38,117 6,705 38,117 PSUs and other performance-based awards 1,330 2,295 1,330 2,295 RSUs 650 8,679 692 8,679 ESPP 164 139 321 139 Warrants to purchase common stock — 2,500 — 2,500 Total shares excluded from net income (loss) per share 4,735 51,730 9,048 51,730

Income Taxes

Income Taxes	6 Months Ended
Income Taxes	Jul. 31, 2023
Income Tax Disclosure [Abstract]
Income Taxes	Income Taxes The Company computes its year-to-date provision for income taxes by applying the estimated annual effective tax rate to year-to-date pretax income or loss and adjusts the provision for discrete tax items recorded in the period. During the three months ended July 31, 2023 and 2022, the Company recorded an income tax provision of $2.2 million and $2.2 million, respectively. During the six months ended July 31, 2023 and 2022, the Company recorded an income tax provision of $1.0 million and $4.6 million, respectively. The Company’s effective tax rate generally differs from the U.S. federal statutory tax rate primarily due to a full valuation allowance related to the Company’s U.S. deferred tax assets, partially offset by state taxes and the foreign tax rate differential on non-U.S. income. Additionally, following an assessment of the realizability of our deferred tax assets in Brazil and Japan, the Company released its previously established valuation allowances on these assets, resulting in a $3.3 million tax benefit being recorded during the three months ended April 30, 2023. The Company regularly evaluates the realizability of its deferred tax assets and establishes a valuation allowance if it is more likely than not that some or all the deferred tax assets will not be realized. In making such a determination, the Company considers all available positive and negative evidence. As of July 31, 2023, the Company continues to maintain a full valuation allowance against the deferred tax assets of the U.S. entity only. The Inflation Reduction Act of 2022 (“IRA”) was signed into law on August 16, 2022. The bill was meant to address the high inflation rate in the U.S. through various climate, energy, healthcare, and other incentives. These incentives are meant to be paid for by the tax provisions included in the IRA, such as a new 15 percent corporate minimum tax, a new 1 percent excise tax on stock buybacks, additional IRS funding to improve taxpayer compliance, and other items. At this time, none of the IRA tax provisions are expected to have a material impact to the Company’s fiscal 2024 tax provision. The Company will continue to monitor for updates to the Company’s business along with guidance issued with respect to the IRA to determine whether any adjustments are needed to the Company’s tax provision in future periods.

Related Party Transactions

Related Party Transactions	6 Months Ended
Related Party Transactions	Jul. 31, 2023
Related Party Transactions [Abstract]
Related Party Transactions	Related Party Transactions The Company engaged Lyearn Inc. (“Lyearn”), a learning management system company that is wholly owned by Ragy Thomas, our Founder, Chairman and Chief Executive Officer, in connection with the provision of digital training services to the Company’s employees and certain Sprinklr customers. The Company paid approximately $0.2 million to Lyearn in connection with the digital training services provided to employees for the six months ended July 31, 2023. There were no payments under this arrangement during each of the three months ended July 31, 2023 and 2022 and six months ended July 31, 2022. The Company paid approximately $0.1 million to Lyearn in connection with the digital training services provided to a customer during each of the six months ended July 31, 2023 and 2022 and three months ended July 31, 2023. There were no payments under this arrangement during the three months ended July 31, 2022. The Company recognized expenses of $0.1 million during each of the three months ended July 31, 2023 and 2022 related to the arrangements. During the six months ended July 31, 2023 and 2022, the Company recognized expenses of $0.1 million and $0.2 million, respectively, related to the arrangements. As of July 31, 2023 and January 31, 2023, the Company had outstanding payables of $0.2 million and $0.4 million, respectively, related to the arrangements. With regard to the development of certain human productivity features for the Company, the Company is leveraging its collaborative relationship with Lyearn to serve Company imperatives in the areas of employee assessment, goal-setting, and activity measurement against goals, and other employee feedback and assessment, to assist and accelerate the Company’s efforts to identify the optimal tools and processes that will be deployed long-term to meet these business imperatives. These collaborative services are provided to the Company, by Lyearn, at no cost.

Subsequent Events

Subsequent Events	6 Months Ended
Subsequent Events	Jul. 31, 2023
Subsequent Events [Abstract]
Subsequent Events	Subsequent EventsOn August 2, 2023, the Company entered into a 10-year lease agreement for a new corporate headquarters for approximately 24,000 square feet of office space located in New York, NY. The Company has the option to extend the term for 60 months. The Company cannot take possession of the leased premises until the design and construction period ends, which is not anticipated until fiscal 2025. The annual lease payments will be approximately $2.6 million once the lease commences.

Pay vs Performance Disclosure

Pay vs Performance Disclosure - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
Pay vs Performance Disclosure - USD ($) $ in Thousands	Jul. 31, 2023	Jul. 31, 2022	Jul. 31, 2023	Jul. 31, 2022
Pay vs Performance Disclosure
Net income (loss)	$ 10,485	$ (23,927)	$ 13,293	$ (49,215)

Insider Trading Arrangements

Insider Trading Arrangements	3 Months Ended	6 Months Ended
Insider Trading Arrangements	Jul. 31, 2023 shares	Jul. 31, 2023 shares
Trading Arrangements, by Individual
Material Terms of Trading Arrangement		During our last fiscal quarter, our directors and officers (as defined in Rule 16a-1(f) under the Exchange Act) adopted or terminated the contracts, instructions or written plans for the purchase or sale of the Company’s securities set forth in the table below. Type of Trading Arrangement Name and Position Action Adoption/ Termination Date Rule 10b5-1* Non- Rule 10b5-1** Total Shares of Class A Common Stock to be Sold Expiration Date Manish Sarin, Chief Financial Officer Adoption June 21, 2023 X 100,000 December 20, 2023 Diane K. Adams, Chief Culture and Talent Officer Termination (1) July 14, 2023 X Up to 247,750 (2) January 12, 2024 Diane K. Adams, Chief Culture and Talent Officer Adoption (1) July 14, 2023 X Up to 308,609 (3) January 12, 2024 * Contract, instruction or written plan intended to satisfy the affirmative defense conditions of Rule 10b5-1(c) under the Exchange Act. ** “Non-Rule 10b5-1 trading arrangement” as defined in Item 408(c) of Regulation S-K under the Exchange Act. (1) Represents the modification, as described in Rule 10b5-1(c)(1)(iv) under the Exchange Act, of a written plan adopted on October 12, 2022 that was intended to satisfy the affirmative defense conditions of Rule 10b5-1(c), as then in effect, under the Exchange Act. (2) Included up to 47,750 shares subject to restricted stock units (“RSUs”) previously granted to Ms. Adams that were to vest and be released to Ms. Adams on or prior to December 15, 2023. The actual number of shares underlying such RSUs that were to be released to Ms. Adams and sold under the Rule 10b5-1 trading arrangement was net of the number of shares withheld to satisfy tax withholding obligations arising from the vesting of such shares and is not determinable at this time. (3) Includes up to 7,250 shares subject to RSUs previously granted to Ms. Adams that will vest and be released to Ms. Adams on or prior to December 15, 2023. The actual number of shares underlying such RSUs that will be released to Ms. Adams and sold under the Rule 10b5-1 trading arrangement will be net of the number of shares withheld to satisfy tax withholding obligations arising from the vesting of such shares and is not determinable at this time.
Manish Sarin [Member]
Trading Arrangements, by Individual
Name	Manish Sarin
Title	Chief Financial Officer
Rule 10b5-1 Arrangement Adopted	true
Adoption Date	June 21, 2023
Arrangement Duration	182 days
Aggregate Available	100,000	100,000
Diane K. Adams [Member]
Trading Arrangements, by Individual
Arrangement Duration	182 days
Diane K. Adams Termination 2023 Plan [Member] \| Diane K. Adams [Member]
Trading Arrangements, by Individual
Name	Diane K. Adams
Title	Chief Culture and Talent Officer
Rule 10b5-1 Arrangement Terminated	true
Termination Date	July 14, 2023
Aggregate Available	247,750	247,750
Diane K. Adams Adoption 2023 Plan [Member] \| Diane K. Adams [Member]
Trading Arrangements, by Individual
Name	Diane K. Adams
Title	Chief Culture and Talent Officer
Rule 10b5-1 Arrangement Adopted	true
Adoption Date	July 14, 2023
Aggregate Available	308,609	308,609

Basis of Presentation and Sum_2

Basis of Presentation and Summary of Significant Accounting Policies (Policies)	6 Months Ended
	Jul. 31, 2023
Accounting Policies [Abstract]
Basis of Presentation and Principles of Consolidation	Basis of Presentation and Principles of Consolidation The accompanying financial statements have been prepared in accordance with generally accepted accounting principles in the United States of America, (“U.S. GAAP”), and applicable rules and regulations of the Securities and Exchange Commission (the “SEC”), regarding interim financial reporting. As permitted under those rules, certain footnotes or other financial information that are normally required by U.S. GAAP have been condensed or omitted, and accordingly the balance sheet as of January 31, 2023, and related disclosures, have been derived from the audited consolidated financial statements at that date but do not include all of the information required by U.S. GAAP for complete consolidated financial statements. These unaudited condensed consolidated financial statements have been prepared on the same basis as the Company’s annual consolidated financial statements and, in the opinion of management, reflect all adjustments (consisting only of normal recurring adjustments) that are necessary for the fair presentation of the Company’s condensed consolidated financial information. The results of operations for the three and six months ended July 31, 2023 are not necessarily indicative of the results to be expected for the year ending January 31, 2024 or for any other interim period or for any other future year. The accompanying interim unaudited condensed consolidated financial statements and related financial information should be read in conjunction with the audited consolidated financial statements and the related notes thereto for the year ended January 31, 2023 in the Company’s Annual Report on Form 10-K (the “2023 10-K”) filed with the SEC on April 3, 2023.
Use of Estimates	Use of EstimatesThe preparation of the consolidated financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect the reported amounts of assets, liabilities and disclosure of contingent assets and liabilities at the date of the consolidated financial statements and the reported amounts of revenue and expenses during the reporting periods. Significant estimates and assumptions made in the accompanying consolidated financial statements include, but are not limited to, fair value assumptions for stock-based compensation, software costs eligible for capitalization, recoverability of long-lived and intangible assets and the allowance for doubtful accounts. The Company evaluates its estimates and assumptions on an ongoing basis using historical experience and on assumptions that it believes are reasonable and adjusts those estimates and assumptions when facts and circumstances dictate. Actual results could differ materially from those estimates and assumptions.
Segments	Segments The Company operates in one segment because the Company’s offerings operate on its single Customer Experience Management Platform, the Company’s products are deployed in a similar way, and the Company’s chief operating decision maker (“CODM”), the chief executive officer, evaluates the Company’s financial information and assesses the performance of the Company on a consolidated basis. The CODM does not receive discrete financial information about asset allocation, expense allocation or profitability by product or geography. Because the Company operates in one operating segment, all required financial segment information can be found in the consolidated financial statements.
Concentration of Risk and Significant Customers	Concentration of Risk and Significant Customers The Company’s financial instruments that are potentially subject to credit risk consist primarily of cash and cash equivalents and accounts receivable. Although the Company deposits its cash with multiple financial institutions, its deposits generally exceed federally insured limits. To manage credit risk related to accounts receivable, the Company maintains an allowance for credit losses. The allowance is determined by applying a loss-rate method based on an aging schedule using the Company’s historical loss rate. The Company also considers reasonable and supportable current and forecasted information in determining its estimated loss rates, such as external forecasts, macroeconomic trends, or other factors, including customers’ credit risk and historical loss experience. The Company’s accounts receivable are derived from invoiced customers located primarily in North America and Europe. No single customer accounted for more than 10% of total revenue in the three and six months ended July 31, 2023 and 2022. In addition, the Company relies upon third-party hosted infrastructure partners globally to serve customers and operate certain aspects of its services, such as environments for development testing, training, sales demonstrations, and production usage. Given this, any disruption of or interference at the Company’s hosted infrastructure partners would impact the Company’s operations and could adversely impact its business.
Recently Adopted Accounting Pronouncements	Recently Adopted Accounting Pronouncements In June 2016, the Financial Accounting Standards Board issued ASU 2016-13, with subsequent amendments, Financial Instruments—Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments (“Topic 326”). The Company adopted Topic 326 on January 31, 2023, with an effective date of February 1, 2022, which amended the impairment model by requiring entities to use a forward-looking approach based on expected losses rather than incurred losses to estimate credit losses on certain types of financial instruments, including trade receivables. The Company utilized the modified-retrospective approach at adoption, under which prior period comparable financial information was not adjusted. The adoption did not have a material impact on the consolidated financial statements and related disclosures.
Revenue Recognition	Revenue Recognition The Company derives its revenues primarily from (i) subscription revenue, which consists of subscription fees from customers accessing the Company’s cloud-based software platform and applications, as well as related customer support services; and (ii) professional services revenue, which consists of fees associated with providing services that educate and assist the Company’s customers with the configuration and optimization of the Company’s software platform and applications. Professional services revenue also includes managed services fees where the Company’s consultants work as part of its customers’ teams to help leverage the subscription service to execute on their customer experience management goals. Costs to Obtain Customer Contracts
Fair Value Measurement	The Company classifies its highly liquid money market funds within Level 1 of the fair value hierarchy because they are valued based on quoted market prices in active markets. The Company classifies its commercial paper, corporate and municipal debt securities, U.S. government and agency securities and certificates of deposit within Level 2 because they are valued using inputs other than quoted prices that are directly or indirectly observable in the market, including readily available pricing sources for the identical underlying security which may not be actively traded. The Company’s primary objective when investing excess cash is preservation of capital, hence the Company’s marketable securities consist primarily of U.S. government and agency securities, high credit quality corporate debt securities and commercial paper. The Company has classified and accounted for its marketable securities as available-for-sale securities, as it may sell these securities at any time for use in the Company’s current operations or for other purposes, even prior to maturity. As of July 31, 2023 and January 31, 2023, for fixed income securities that were in unrealized loss positions, the Company has determined that (i) it does not have the intent to sell any of these investments and (ii) it is not more likely than not that it will be required to sell any of these investments before recovery of the entire amortized cost basis. In addition, as of July 31, 2023 and January 31, 2023, the Company anticipates that it will recover the entire amortized cost basis of such fixed income securities before maturity.
Net Income (Loss) Per Share	The Company has two classes of common stock: Class A common stock and Class B common stock. The rights of the holders of Class A common stock and Class B common stock are identical, except with respect to voting, conversion and transfer rights. As the liquidation and dividend rights are identical, the undistributed earnings are allocated on a proportionate basis to each class of common stock and the resulting basic and diluted net income (loss) per share attributable to common stockholders are, therefore, the same for both Class A and Class B common stock on both an individual and combined basis. Basic income (loss) per share is computed by dividing net income (loss) attributable to common stockholders (the numerator) by the weighted-average number of common shares outstanding (the denominator) for the period. Diluted net income (loss) per share is calculated by giving effect to all potential dilutive common stock equivalents, which includes stock options, restricted stock units, and other awards. In periods of net loss, diluted loss per share is computed on the same basis as basic loss per share as the inclusion of any other potential shares outstanding would be anti-dilutive.

Basis of Presentation and Sum_3

Basis of Presentation and Summary of Significant Accounting Policies (Tables)	6 Months Ended
	Jul. 31, 2023
Accounting Policies [Abstract]
Schedule of Cash and Cash Equivalents	The following table reconciles cash, cash equivalents and restricted cash from the condensed consolidated balance sheets to amounts reported in the condensed consolidated statements of cash flows: (in thousands) July 31, 2023 January 31, 2023 Cash and cash equivalents $ 147,683 $ 188,387 Restricted cash included in prepaid expenses and other current assets (1) 1,495 — Restricted cash included in other non-current assets (2) 4,982 — Total cash, cash equivalents and restricted cash $ 154,160 $ 188,387 (1) Consists primarily of cash that is restricted and is associated with certain credit card programs. (2) Consists primarily of collateral for letters of credit issued in lieu of deposits on certain leases and customer contracts, as well as security deposits in lieu of letters of credit for customer contracts.
Restrictions on Cash and Cash Equivalents	The following table reconciles cash, cash equivalents and restricted cash from the condensed consolidated balance sheets to amounts reported in the condensed consolidated statements of cash flows: (in thousands) July 31, 2023 January 31, 2023 Cash and cash equivalents $ 147,683 $ 188,387 Restricted cash included in prepaid expenses and other current assets (1) 1,495 — Restricted cash included in other non-current assets (2) 4,982 — Total cash, cash equivalents and restricted cash $ 154,160 $ 188,387 (1) Consists primarily of cash that is restricted and is associated with certain credit card programs. (2) Consists primarily of collateral for letters of credit issued in lieu of deposits on certain leases and customer contracts, as well as security deposits in lieu of letters of credit for customer contracts.

Revenue Recognition (Tables)

Revenue Recognition (Tables)	6 Months Ended
Revenue Recognition (Tables)	Jul. 31, 2023
Revenue from Contract with Customer [Abstract]
Schedule of Revenue by Region	The following table summarizes the revenue by region based on the shipping address of customers who have contracted to use the cloud - based software platform: Three Months Ended July 31, Six Months Ended July 31, (in thousands) 2023 2022 2023 2022 Americas $ 105,275 $ 96,818 $ 210,917 $ 190,356 EMEA 55,807 42,719 110,027 83,452 Other 17,383 11,093 30,884 21,800 $ 178,465 $ 150,630 $ 351,828 $ 295,608 Three Months Ended July 31, Six Months Ended July 31, (in thousands) 2023 2022 2023 2022 United States $ 101,338 $ 90,919 $ 199,405 $ 178,508

Marketable Securities (Tables)

Marketable Securities (Tables)	6 Months Ended
Marketable Securities (Tables)	Jul. 31, 2023
Investments, Debt and Equity Securities [Abstract]
Schedule of Available-For-Sale Marketable Securities	The following is a summary of available-for-sale marketable securities, excluding those securities classified within cash and cash equivalents on the condensed consolidated balance sheets: July 31, 2023 (in thousands) Amortized Cost Unrealized Gains Unrealized Losses Fair value Corporate bonds $ 77,529 $ 2 $ (90) $ 77,441 Municipal bonds 7,644 — (10) 7,634 U.S. government and agency securities 162,564 18 (232) 162,350 Certificates of deposit 56,016 2 (57) 55,961 Commercial paper 177,605 16 (282) 177,339 Marketable securities $ 481,358 $ 38 $ (671) $ 480,725 January 31, 2023 (in thousands) Amortized Cost Unrealized Gains Unrealized Losses Fair value Corporate bonds $ 39,922 $ 8 $ (68) $ 39,862 Municipal bonds 12,429 22 — 12,451 U.S. government and agency securities 128,898 6 (367) 128,537 Certificates of deposit 59,546 28 (155) 59,419 Commercial paper 150,131 41 (202) 149,970 Marketable securities $ 390,926 $ 105 $ (792) $ 390,239

Fair Value Measurements (Tables

Fair Value Measurements (Tables)	6 Months Ended
Fair Value Measurements (Tables)	Jul. 31, 2023
Fair Value Disclosures [Abstract]
Schedule of Financial Assets and Liabilities Measured at Fair Value on a Recurring Basis	The following tables present information about the Company’s financial assets and liabilities that have been measured at fair value on a recurring basis as of July 31, 2023 and January 31, 2023, and indicate the fair value hierarchy of the valuation inputs utilized to determine such fair value: July 31, 2023 January 31, 2023 (in thousands) Level 1 Level 2 Level 3 Total Level 1 Level 2 Level 3 Total Financial Assets: Cash Equivalents: Money market funds $ 52,431 $ — $ — $ 52,431 $ 73,851 $ — $ — $ 73,851 Corporate bonds — 2,404 — $ 2,404 — — — — Marketable Securities: Corporate bonds — 77,441 — 77,441 — 39,862 — 39,862 Municipal bonds — 7,634 — 7,634 — 12,451 — 12,451 U.S. government and agency securities — 162,350 — 162,350 — 128,537 — 128,537 Certificates of deposit — 55,961 — 55,961 — 59,419 — 59,419 Commercial paper — 177,339 — 177,339 — 149,970 — 149,970 Total financial assets $ 52,431 $ 483,129 $ — $ 535,560 $ 73,851 $ 390,239 $ — $ 464,090

Balance Sheet Components (Table

Balance Sheet Components (Tables)	6 Months Ended
Balance Sheet Components (Tables)	Jul. 31, 2023
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]
Schedule of Prepaid Expense and Other Current Assets	Prepaid expenses and other current assets consisted of the following: (in thousands) July 31, 2023 January 31, 2023 Prepaid hosting and data costs $ 1,300 $ 12,168 Prepaid software costs 8,608 6,079 Prepaid marketing 2,998 1,660 Capitalized commissions costs, current portion 42,019 44,051 Contract assets 3,683 4,785 Security deposits, short-term 3,219 3,136 Taxes recoverable 3,399 2,327 Restricted cash 1,495 — Prepaid employee benefits 2,511 1,582 Other 2,807 3,077 Prepaid expenses and other current assets $ 72,039 $ 78,865
Schedule of Property and Equipment, Net	Depreciation and amortization expense consisted of the following: Three Months Ended July 31, Six Months Ended July 31, (in thousands) 2023 2022 2023 2022 Depreciation and amortization expense $ 1,548 $ 1,677 $ 3,039 $ 3,012 Amortization expense for capitalized internal-use software $ 2,262 $ 1,327 $ 4,290 $ 2,490
Schedule of Accrued Expenses and Other Current Liabilities	Accrued expenses and other current liabilities consisted of the following: (in thousands) July 31, 2023 January 31, 2023 Bonuses $ 12,714 $ 25,057 Commissions 11,319 27,866 Employee liabilities (1) 18,034 16,374 Purchased media costs (2) 1,907 2,965 Accrued restructuring costs (3) 350 4 Accrued sales and use tax liability 7,272 7,336 Accrued income taxes 4,653 3,139 Accrued deferred contract credits 2,847 1,733 Vendor and travel costs payable 4,090 4,132 Professional services 767 784 Asset retirement obligation 969 1,011 Withholding taxes payable 1,287 2,702 Other 4,591 4,421 Accrued expenses and other current liabilities $ 70,800 $ 97,524 (1) Includes $1.3 million and $1.4 million of accrued employee contributions under the Company’s 2021 Employee Stock Purchase Plan (“ESPP”) at July 31, 2023 and January 31, 2023, respectively. (2) Purchased media costs consist of amounts owed to the Company’s vendors for the purchase of advertising space on behalf of its customers. (3) In February 2023, the Company implemented an approved plan for restructuring its global workforce by approximately 4% to reduce operating costs and better align its workforce with the needs of its business. The majority of the associated costs, including severance and benefits, were incurred in the first half of fiscal 2024. For the six months ended July 31, 2023, the Company incurred a total of $4.4 million in restructuring costs of which $4.2 million and $0.2 million are recorded within sales and marketing expense and general and administrative expense, respectively, on the Company’s condensed consolidated statements of operations. As of July 31, 2023, $4.0 million had been paid and the remaining $0.4 million is recorded within accrued restructuring costs and is expected to be paid in the second half of fiscal 2024.

Leases (Tables)

Leases (Tables)	6 Months Ended
Leases (Tables)	Jul. 31, 2023
Leases [Abstract]
Schedule of Lease Cost	The components of lease expense were as follows: Three Months Ended July 31, Six Months Ended July 31, (in thousands) 2023 2022 2023 2022 Operating lease cost $ 2,888 $ 1,948 $ 5,283 $ 3,795 Variable lease cost 307 268 609 572 Short-term lease cost 182 185 389 383 Total lease cost $ 3,377 $ 2,401 $ 6,281 $ 4,750 The weighted average remaining lease term and discount rate were as follows: July 31, 2023 Weighted average remaining lease term (years) 6.34 Weighted average discount rate 10.76 %
Schedule of Maturities of Lease Liabilities	The maturities of lease liabilities under non-cancelable operating leases, net of lease incentives, was as follows: (in thousands) July 31, 2023 Fiscal year ended January 31, 2024 (remaining six months) $ 6,086 2025 7,504 2026 6,078 2027 5,508 2028 3,917 2029 3,413 Thereafter 12,912 Total minimum lease payments 45,418 Less: imputed interest (13,566) Total $ 31,852

Stock-Based Compensation (Table

Stock-Based Compensation (Tables)	6 Months Ended
Stock-Based Compensation (Tables)	Jul. 31, 2023
Share-Based Payment Arrangement [Abstract]
Schedule of Stock Option Activity	A summary of the Company’s stock option activity for the six months ended July 31, 2023 is as follows: Number of stock options Weighted average exercise price Weighted average remaining contractual life (in thousands) (in years) Outstanding as of January 31, 2023 33,049 $ 6.11 6.6 Granted 1,512 12.85 Exercised (3,860) 5.53 Cancelled/forfeited (1) (3,065) 5.37 Expired (7) 1.87 Outstanding as of July 31, 2023 27,629 $ 6.64 6.3 Exercisable as of July 31, 2023 21,806 $ 5.67 5.8 Vested and expected to vest as of July 31, 2023 26,655 $ 6.53 6.3
Schedule of RSU Award Activity	A summary of the Company’s RSU activity for the six months ended July 31, 2023 is as follows: Number of restricted shares Weighted Average Grant Date Fair Value (in thousands) Outstanding as of January 31, 2023 9,400 $ 12.23 Granted 5,463 12.95 Released (2,189) 12.74 Cancelled/forfeited (933) 12.12 Outstanding as of July 31, 2023 11,741 $ 12.48
Schedule of Stock-based Compensation Expense	Stock-based compensation expense included in operating results was allocated as follows: Three Months Ended July 31, Six Months Ended July 31, (in thousands) 2023 2022 2023 2022 Costs of subscription $ 290 $ 389 $ 590 $ 798 Costs of professional services 405 779 808 1,402 Research and development 3,897 3,148 6,964 5,496 Sales and marketing 6,311 7,809 12,266 13,665 General and administrative 3,962 4,072 7,547 7,350 Stock-based compensation, net of amounts capitalized 14,865 16,197 28,175 28,711 Capitalized stock-based compensation 874 677 1,544 875 Total stock-based compensation $ 15,739 $ 16,874 $ 29,719 $ 29,586

Net Income (Loss) Per Share (Ta

Net Income (Loss) Per Share (Tables)	6 Months Ended
Net Income (Loss) Per Share (Tables)	Jul. 31, 2023
Earnings Per Share [Abstract]
Schedule of Computation of Basic and Diluted Net Income (Loss) Per Share	The following table sets forth the computation of basic and diluted net income (loss) per share: Three Months Ended July 31, Six Months Ended July 31, (in thousands, except per share amounts) 2023 2022 2023 2022 Net income (loss) per share – basic: Numerator: Net income (loss) $ 10,485 $ (23,927) $ 13,293 $ (49,215) Denominator: Weighted-average shares outstanding used in computing net income (loss) per share, basic 268,900 258,785 267,271 257,860 Net income (loss) per common share, basic $ 0.04 $ (0.09) $ 0.05 $ (0.19) Net income (loss) per share – diluted: Numerator: Net income (loss) $ 10,485 $ (23,927) $ 13,293 $ (49,215) Denominator: Weighted-average shares outstanding used in computing net income (loss) per share, basic 268,900 258,785 267,271 257,860 Weighted-average effect of diluted securities: Stock options 11,259 — 11,128 — RSUs 3,069 — 4,072 — Common stock warrants 625 — 480 — Weighted-average shares outstanding used in computing net income (loss) per share, diluted 283,853 258,785 282,951 257,860 Net income (loss) per common share, diluted $ 0.04 $ (0.09) $ 0.05 $ (0.19)
Schedule of Antidilutive Securities Excluded from Computation of Earnings Per Share	Potentially dilutive securities that were not included in the diluted per share calculations because they would be anti-dilutive were as follows: Three Months Ended July 31, Six Months Ended July 31, (in thousands) 2023 2022 2023 2022 Stock options 2,591 38,117 6,705 38,117 PSUs and other performance-based awards 1,330 2,295 1,330 2,295 RSUs 650 8,679 692 8,679 ESPP 164 139 321 139 Warrants to purchase common stock — 2,500 — 2,500 Total shares excluded from net income (loss) per share 4,735 51,730 9,048 51,730

Organization and Description _2

Organization and Description of Business (Details)	Jul. 31, 2023 subsidiary
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Number of subsidiaries	19

Basis of Presentation and Sum_4

Basis of Presentation and Summary of Significant Accounting Policies (Details) $ in Thousands	6 Months Ended
	Jul. 31, 2023 USD ($) segment	Jan. 31, 2023 USD ($)	Jul. 31, 2022 USD ($)	Jan. 31, 2022 USD ($)
Accounting Policies [Abstract]
Number of operating segments \| segment	1
Cash and cash equivalents	$ 147,683	$ 188,387
Restricted cash included in prepaid expenses and other current assets	1,495	0
Restricted cash included in other non-current assets	4,982	0
Total cash, cash equivalents and restricted cash	$ 154,160	$ 188,387	$ 154,208	$ 321,426

Revenue Recognition - Other Inf

Revenue Recognition - Other Information (Details) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jul. 31, 2023	Jul. 31, 2022	Jul. 31, 2023	Jul. 31, 2022	Jan. 31, 2023
Capitalized Contract Cost [Line Items]
Amortization period (in years)	5 years		5 years
Capitalized costs to obtain customer contracts	$ 115.8		$ 115.8		$ 113.5
Amortization of costs to obtain customer contracts	12.2	$ 11.2	24.2	$ 22.2
Revenue recognized previously included in deferred revenue balance	148.3	$ 128.4	235.9	$ 199.4
Contract assets	3.7		3.7		4.8
Prepaid expenses and other current assets
Capitalized Contract Cost [Line Items]
Capitalized costs to obtain customer contracts	42		42		44.1
Other noncurrent assets
Capitalized Contract Cost [Line Items]
Capitalized costs to obtain customer contracts	$ 73.8		$ 73.8		$ 69.4

Revenue Recognition - Performan

Revenue Recognition - Performance Obligation (Details) $ in Millions	Jul. 31, 2023 USD ($)
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligations	$ 806.4
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2023-08-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligations	$ 510.4
Timing of satisfaction of performance obligation	12 months

Revenue Recognition - Revenue b

Revenue Recognition - Revenue by Region (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2023	Jul. 31, 2022	Jul. 31, 2023	Jul. 31, 2022
Disaggregation of Revenue [Line Items]
Total revenue	$ 178,465	$ 150,630	$ 351,828	$ 295,608
Americas
Disaggregation of Revenue [Line Items]
Total revenue	105,275	96,818	210,917	190,356
EMEA
Disaggregation of Revenue [Line Items]
Total revenue	55,807	42,719	110,027	83,452
Other
Disaggregation of Revenue [Line Items]
Total revenue	17,383	11,093	30,884	21,800
United States
Disaggregation of Revenue [Line Items]
Total revenue	$ 101,338	$ 90,919	$ 199,405	$ 178,508

Marketable Securities - Availab

Marketable Securities - Available -For-Sale Marketable Securities (Details) - USD ($) $ in Thousands	Jul. 31, 2023	Jan. 31, 2023
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	$ 481,358	$ 390,926
Unrealized Gains	38	105
Unrealized Losses	(671)	(792)
Marketable securities	480,725	390,239
Corporate bonds
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	77,529	39,922
Unrealized Gains	2	8
Unrealized Losses	(90)	(68)
Marketable securities	77,441	39,862
Municipal bonds
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	7,644	12,429
Unrealized Gains	0	22
Unrealized Losses	(10)	0
Marketable securities	7,634	12,451
U.S. government and agency securities
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	162,564	128,898
Unrealized Gains	18	6
Unrealized Losses	(232)	(367)
Marketable securities	162,350	128,537
Certificates of deposit
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	56,016	59,546
Unrealized Gains	2	28
Unrealized Losses	(57)	(155)
Marketable securities	55,961	59,419
Commercial paper
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	177,605	150,131
Unrealized Gains	16	41
Unrealized Losses	(282)	(202)
Marketable securities	$ 177,339	$ 149,970

Marketable Securities - Narrati

Marketable Securities - Narrative (Details) - USD ($)	3 Months Ended		6 Months Ended
Marketable Securities - Narrative (Details) - USD ($)	Jul. 31, 2023	Jul. 31, 2022	Jul. 31, 2023	Jul. 31, 2022	Jan. 31, 2023
Investments, Debt and Equity Securities [Abstract]
Investment income, interest	$ 7,900,000	$ 1,200,000	$ 13,900,000	$ 1,600,000
Debt securities, available-for-sale, unrealized loss position, fair value	422,800,000		422,800,000		$ 220,900,000
Debt securities, available-for-sale, allowance for credit loss	$ 0		$ 0		$ 0

Fair Value Measurements (Detail

Fair Value Measurements (Details) $ in Thousands	6 Months Ended	12 Months Ended
Fair Value Measurements (Details) $ in Thousands	Jul. 31, 2023 USD ($) security	Jan. 31, 2023 USD ($) security
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	$ 480,725	$ 390,239
Debt securities, available-for-sale, continuous unrealized loss position, 12 months or longer, number of securities \| security	0	0
Other-than-temporary impairment loss, debt securities, available-for-sale	$ 0	$ 0
Corporate bonds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	77,441	39,862
Municipal bonds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	7,634	12,451
U.S. government and agency securities
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	162,350	128,537
Certificates of deposit
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	55,961	59,419
Commercial paper
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	177,339	149,970
Recurring
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Total financial assets	535,560	464,090
Recurring \| Level 1
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Total financial assets	52,431	73,851
Recurring \| Level 2
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Total financial assets	483,129	390,239
Recurring \| Level 3
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Total financial assets	0	0
Recurring \| Corporate bonds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	77,441	39,862
Recurring \| Corporate bonds \| Level 1
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	0	0
Recurring \| Corporate bonds \| Level 2
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	77,441	39,862
Recurring \| Corporate bonds \| Level 3
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	0	0
Recurring \| Municipal bonds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	7,634	12,451
Recurring \| Municipal bonds \| Level 1
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	0	0
Recurring \| Municipal bonds \| Level 2
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	7,634	12,451
Recurring \| Municipal bonds \| Level 3
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	0	0
Recurring \| U.S. government and agency securities
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	162,350	128,537
Recurring \| U.S. government and agency securities \| Level 1
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	0	0
Recurring \| U.S. government and agency securities \| Level 2
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	162,350	128,537
Recurring \| U.S. government and agency securities \| Level 3
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	0	0
Recurring \| Certificates of deposit
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	55,961	59,419
Recurring \| Certificates of deposit \| Level 1
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	0	0
Recurring \| Certificates of deposit \| Level 2
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	55,961	59,419
Recurring \| Certificates of deposit \| Level 3
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	0	0
Recurring \| Commercial paper
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	177,339	149,970
Recurring \| Commercial paper \| Level 1
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	0	0
Recurring \| Commercial paper \| Level 2
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	177,339	149,970
Recurring \| Commercial paper \| Level 3
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	0	0
Recurring \| Money market funds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents	52,431	73,851
Recurring \| Money market funds \| Level 1
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents	52,431	73,851
Recurring \| Money market funds \| Level 2
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents	0	0
Recurring \| Money market funds \| Level 3
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents	0	0
Recurring \| Corporate bonds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents	2,404	0
Recurring \| Corporate bonds \| Level 1
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents	0	0
Recurring \| Corporate bonds \| Level 2
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents	2,404	0
Recurring \| Corporate bonds \| Level 3
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents	$ 0	$ 0

Balance Sheet Components - Sche

Balance Sheet Components - Schedule of Prepaid Expense and Other Current Assets (Details) - USD ($) $ in Thousands	Jul. 31, 2023	Jan. 31, 2023
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]
Prepaid hosting and data costs	$ 1,300	$ 12,168
Prepaid software costs	8,608	6,079
Prepaid marketing	2,998	1,660
Capitalized commissions costs, current portion	42,019	44,051
Contract assets	3,683	4,785
Security deposits, short-term	3,219	3,136
Taxes recoverable	3,399	2,327
Restricted cash	1,495	0
Prepaid employee benefits	2,511	1,582
Other	2,807	3,077
Prepaid expenses and other current assets	$ 72,039	$ 78,865

Balance Sheet Components - Sc_2

Balance Sheet Components - Schedule of Depreciation and Amortization (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2023	Jul. 31, 2022	Jul. 31, 2023	Jul. 31, 2022
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]
Depreciation and amortization expense	$ 1,548	$ 1,677	$ 3,039	$ 3,012
Amortization expense for capitalized internal-use software	2,262	1,327	4,290	2,490
Capitalized computer software, additions	$ 3,900	$ 3,400	$ 7,300	$ 5,900

Balance Sheet Components - Sc_3

Balance Sheet Components - Schedule of Accrued Expenses and Other Current Liabilities (Details) - USD ($) $ in Thousands	6 Months Ended
	Jul. 31, 2023	Jan. 31, 2023
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]
Bonuses	$ 12,714	$ 25,057
Commissions	11,319	27,866
Employee liabilities	18,034	16,374
Purchased media costs	1,907	2,965
Accrued restructuring costs	350	4
Accrued sales and use tax liability	7,272	7,336
Accrued income taxes	4,653	3,139
Accrued deferred contract credits	2,847	1,733
Vendor and travel costs payable	4,090	4,132
Professional services	767	784
Asset retirement obligation	969	1,011
Withholding taxes payable	1,287	2,702
Other	4,591	4,421
Accrued expenses and other current liabilities	70,800	97,524
Accrued ESPP employee contributions	$ 1,300	1,400
Restructuring Cost and Reserve [Line Items]
Reduction in operating costs, percentage	4%
Restructuring costs	$ 4,400
Payments for restructuring	4,000
Restructuring reserve	350	$ 4
Sales and marketing
Restructuring Cost and Reserve [Line Items]
Restructuring costs	4,200
General and administrative
Restructuring Cost and Reserve [Line Items]
Restructuring costs	$ 200

Leases - Schedule of Lease Cost

Leases - Schedule of Lease Cost (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2023	Jul. 31, 2022	Jul. 31, 2023	Jul. 31, 2022
Leases [Abstract]
Operating lease cost	$ 2,888	$ 1,948	$ 5,283	$ 3,795
Variable lease cost	307	268	609	572
Short-term lease cost	182	185	389	383
Total lease cost	$ 3,377	$ 2,401	$ 6,281	$ 4,750

Leases - Schedule of Other Info

Leases - Schedule of Other Information (Details)	Jul. 31, 2023
Leases [Abstract]
Weighted average remaining lease term (years)	6 years 4 months 2 days
Weighted average discount rate	10.76%

Leases - Schedule of Maturities

Leases - Schedule of Maturities of Lease Liabilities (Details) $ in Thousands	Jul. 31, 2023 USD ($)
Leases [Abstract]
Fiscal year ended January 31, 2024 (remaining six months)	$ 6,086
2025	7,504
2026	6,078
2027	5,508
2028	3,917
2029	3,413
Thereafter	12,912
Total minimum lease payments	45,418
Less: imputed interest	(13,566)
Total	$ 31,852

Commitments and Contingencies -

Commitments and Contingencies - Additional Information (Details) - USD ($) $ in Thousands	Jul. 31, 2023	Apr. 30, 2023	Jan. 31, 2023
Other Commitments [Line Items]
Restricted cash, noncurrent	$ 4,982		$ 0
Silicon Valley Bridge Bank, N.A.
Other Commitments [Line Items]
Restricted cash, noncurrent		$ 1,300
J.P. Morgan Bank
Other Commitments [Line Items]
Restricted cash, noncurrent	$ 3,700

Stock-Based Compensation - Addi

Stock-Based Compensation - Additional Information (Details)		1 Months Ended	6 Months Ended
Stock-Based Compensation - Additional Information (Details)	May 01, 2023 shares	Jun. 30, 2021	Jul. 31, 2023 plan shares
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Number of equity incentive plans \| plan			2
Performance Shares [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock options cancelled (in shares)	2,318,632
Outstanding shares (in shares)			1,330,000
Award requisite service period			5 years
Employee Stock [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Purchase price of shares, percentage		85%

Stock-Based Compensation - Stoc

Stock-Based Compensation - Stock Option Activity (Details) - $ / shares shares in Thousands	6 Months Ended	12 Months Ended
	Jul. 31, 2023	Jan. 31, 2023
Number of stock options
Beginning balance (in shares)	33,049
Granted (in shares)	1,512
Exercised (in shares)	(3,860)
Cancelled/forfeited (in shares)	(3,065)
Expired (in shares)	(7)
Ending balance (in shares)	27,629	33,049
Exercisable (in shares)	21,806
Vested and expected to vest (in shares)	26,655
Weighted average exercise price
Beginning balance (in dollars per share)	$ 6.11
Granted (in dollars per share)	12.85
Exercised (in dollars per share)	5.53
Cancelled/forfeited (in dollars per share)	5.37
Expired (in dollars per share)	1.87
Ending balance (in dollars per share)	6.64	$ 6.11
Exercisable (in dollars per share)	5.67
Vested and expected to vest (in dollars per share)	$ 6.53
Weighted average remaining contractual life
Balance (in years)	6 years 3 months 18 days	6 years 7 months 6 days
Exercisable (in years)	5 years 9 months 18 days
Vested and expected to vest (in years)	6 years 3 months 18 days

Stock-Based Compensation - Rest

Stock-Based Compensation - Restricted Stock Units (Details) - Restricted Stock Units (RSUs) [Member] shares in Thousands	6 Months Ended
	Jul. 31, 2023 $ / shares shares
Number of restricted shares
Beginning balance (in shares) \| shares	9,400
Granted (in shares) \| shares	5,463
Released (in shares) \| shares	(2,189)
Cancelled/forfeited (in shares) \| shares	(933)
Ending balance (in shares) \| shares	11,741
Weighted Average Grant Date Fair Value
Beginning balance (in dollars per share) \| $ / shares	$ 12.23
Granted (in dollars per share) \| $ / shares	12.95
Released (in dollars per share) \| $ / shares	12.74
Cancelled/forfeited (in dollars per share) \| $ / shares	12.12
Ending balance (in dollars per share) \| $ / shares	$ 12.48

Stock-Based Compensation - St_2

Stock-Based Compensation - Stock-Based Compensation Expense (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2023	Jul. 31, 2022	Jul. 31, 2023	Jul. 31, 2022
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense, net of amounts capitalized	$ 14,865	$ 16,197	$ 28,175	$ 28,711
Capitalized stock-based compensation	874	677	1,544	875
Total stock-based compensation	15,739	16,874	29,719	29,586
Cost of Sales \| Subscription
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense, net of amounts capitalized	290	389	590	798
Cost of Sales \| Professional services
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense, net of amounts capitalized	405	779	808	1,402
Research and development
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense, net of amounts capitalized	3,897	3,148	6,964	5,496
Sales and marketing
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense, net of amounts capitalized	6,311	7,809	12,266	13,665
General and administrative
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense, net of amounts capitalized	$ 3,962	$ 4,072	$ 7,547	$ 7,350

Net Income (Loss) Per Share - N

Net Income (Loss) Per Share - Narrative (Details)	Jul. 31, 2023 stockClass
Earnings Per Share [Abstract]
Number of classes of stock	2

Net Income (Loss) Per Share - S

Net Income (Loss) Per Share - Schedule of Computation of Basic and Diluted Net Income (Loss) Per Share (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2023	Jul. 31, 2022	Jul. 31, 2023	Jul. 31, 2022
Numerator:
Net income (loss)	$ 10,485	$ (23,927)	$ 13,293	$ (49,215)
Denominator:
Weighted-average shares outstanding used in computing net income (loss) per share, basic (in shares)	268,900	258,785	267,271	257,860
Net income (loss) per common share, basic (in dollars per share)	$ 0.04	$ (0.09)	$ 0.05	$ (0.19)
Numerator:
Net income (loss)	$ 10,485	$ (23,927)	$ 13,293	$ (49,215)
Denominator:
Weighted-average shares outstanding used in computing net income (loss) per share, diluted (in shares)	283,853	258,785	282,951	257,860
Net income (loss) per common share, diluted (in dollars per share)	$ 0.04	$ (0.09)	$ 0.05	$ (0.19)
Employee Stock Option
Denominator:
Weighted -average effect of diluted securities (in shares)	11,259	0	11,128	0
Restricted Stock Units (RSUs) [Member]
Denominator:
Weighted -average effect of diluted securities (in shares)	3,069	0	4,072	0
Warrants to purchase common stock
Denominator:
Common stock warrants (in shares)	625	0	480	0

Net Income (Loss) Per Share - P

Net Income (Loss) Per Share - Potentially Dilutive Securities Excluded from Diluted Per Share Calculations (Details) - shares shares in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2023	Jul. 31, 2022	Jul. 31, 2023	Jul. 31, 2022
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Antidilutive shares excluded from net income (loss) per share (in shares)	4,735	51,730	9,048	51,730
Stock options
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Antidilutive shares excluded from net income (loss) per share (in shares)	2,591	38,117	6,705	38,117
PSUs and other performance-based awards
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Antidilutive shares excluded from net income (loss) per share (in shares)	1,330	2,295	1,330	2,295
RSUs
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Antidilutive shares excluded from net income (loss) per share (in shares)	650	8,679	692	8,679
ESPP
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Antidilutive shares excluded from net income (loss) per share (in shares)	164	139	321	139
Warrants to purchase common stock
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Antidilutive shares excluded from net income (loss) per share (in shares)	0	2,500	0	2,500

Income Taxes (Details)

Income Taxes (Details) - USD ($) $ in Thousands	3 Months Ended			6 Months Ended
Income Taxes (Details) - USD ($) $ in Thousands	Jul. 31, 2023	Apr. 30, 2023	Jul. 31, 2022	Jul. 31, 2023	Jul. 31, 2022
Income Tax Disclosure [Abstract]
Income tax (benefit) expense	$ 2,241		$ 2,168	$ 999	$ 4,623
Valuation allowance, increase (decrease), amount		$ 3,300

Related Party Transactions (Det

Related Party Transactions (Details) - USD ($)	3 Months Ended		6 Months Ended
Related Party Transactions (Details) - USD ($)	Jul. 31, 2023	Jul. 31, 2022	Jul. 31, 2023	Jul. 31, 2022	Jan. 31, 2023
Related Party Transaction [Line Items]
Related party transaction, amount	$ 100,000	$ 100,000	$ 100,000	$ 200,000
Digital training services for employees
Related Party Transaction [Line Items]
Purchases from related party	0	0	200,000	0
Digital training services for customers
Related Party Transaction [Line Items]
Purchases from related party	100,000	$ 0	100,000	$ 100,000
Related Party
Related Party Transaction [Line Items]
Accounts payable	$ 200,000		$ 200,000		$ 400,000

Subsequent Events (Details)

Subsequent Events (Details) - Subsequent Event ft² in Thousands, $ in Millions	Aug. 02, 2023 USD ($) ft²
Subsequent Event [Line Items]
Lessee, operating lease, term of contract	10 years
Area of real estate property \| ft²	24
Lessee, operating lease, option to extend, term	60 months
Operating lease, annual expense \| $	$ 2.6

Uncategorized Items - cxm-20230

Label	Element	Value
Other Comprehensive Income (Loss), Net of Tax, Portion Attributable to Parent	us-gaap_OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToParent	$ (168,000)
Stockholders' Equity, Other	us-gaap_StockholdersEquityOther	0
APIC, Share-Based Payment Arrangement, Increase for Cost Recognition	us-gaap_AdjustmentsToAdditionalPaidInCapitalSharebasedCompensationRequisiteServicePeriodRecognitionValue	15,489,000
Stock Issued During Period, Value, Employee Stock Purchase Plan	us-gaap_StockIssuedDuringPeriodValueEmployeeStockPurchasePlan	3,970,000
Shares Issued, Value, Share-Based Payment Arrangement, after Forfeiture	us-gaap_StockIssuedDuringPeriodValueShareBasedCompensation	8,658,000
Additional Paid-in Capital [Member]
Stockholders' Equity, Other	us-gaap_StockholdersEquityOther	(1,000)
APIC, Share-Based Payment Arrangement, Increase for Cost Recognition	us-gaap_AdjustmentsToAdditionalPaidInCapitalSharebasedCompensationRequisiteServicePeriodRecognitionValue	15,489,000
Stock Issued During Period, Value, Employee Stock Purchase Plan	us-gaap_StockIssuedDuringPeriodValueEmployeeStockPurchasePlan	3,970,000
Shares Issued, Value, Share-Based Payment Arrangement, after Forfeiture	us-gaap_StockIssuedDuringPeriodValueShareBasedCompensation	8,658,000
AOCI Attributable to Parent [Member]
Other Comprehensive Income (Loss), Net of Tax, Portion Attributable to Parent	us-gaap_OtherComprehensiveIncomeLossNetOfTaxPortionAttributableToParent	(168,000)
Retained Earnings [Member]
Net Income (Loss)	us-gaap_NetIncomeLoss	10,485,000
Common Class A And Common Class B [Member] \| Common Stock [Member]
Stockholders' Equity, Other	us-gaap_StockholdersEquityOther	$ 1,000
Shares Issued, Shares, Share-Based Payment Arrangement, after Forfeiture	us-gaap_StockIssuedDuringPeriodSharesShareBasedCompensation	2,259,000
Stock Issued During Period, Shares, Employee Stock Purchase Plans	us-gaap_StockIssuedDuringPeriodSharesEmployeeStockPurchasePlans	528,000