Loan Receivables and Allowance for Credit Losses | LOAN RECEIVABLES AND ALLOWANCE FOR CREDIT LOSSES ($ in millions) September 30, 2021 December 31, 2020 Credit cards $ 72,289 $ 78,455 Consumer installment loans 2,614 2,125 Commercial credit products 1,401 1,250 Other 84 37 Total loan receivables, before allowance for credit losses (a)(b) $ 76,388 $ 81,867 _______________________ (a) Total loan receivables include $19.6 billion and $25.4 billion of restricted loans of consolidated securitization entities at September 30, 2021 and December 31, 2020, respectively. See Note 5. Variable Interest Entities for further information on these restricted loans. (b) At September 30, 2021 and December 31, 2020, loan receivables included deferred costs, net of deferred income, of $178 million and $153 million, respectively. Loan Receivables Held for Sale During the third quarter of 2021, we entered into an agreement to sell loan receivables associated with our program agreement with Gap Inc. As a result, at September 30, 2021, $3.5 billion of loan receivables are classified as loan receivables held for sale on our Condensed Consolidated Statement of Financial Position and we recorded a $247 million reserve release in our provision for credit losses during the three months ended September 30, 2021 following the reclassification of the Gap portfolio to loan receivables held for sale. Restricted loans of our consolidated securitization entities include $982 million of the loan receivables held for sale. See Note 5. Variable Interest Entities for further information. The sale of the portfolio, which is subject to customary closing conditions, is expected to be completed in the second quarter of 2022. Allowance for Credit Losses ($ in millions) Balance at July 1, 2021 Provision charged to operations Gross charge-offs Recoveries Balance at Credit cards $ 8,904 $ (22) $ (625) $ 208 $ 8,465 Consumer installment loans 67 37 (11) 4 97 Commercial credit products 50 10 (8) 1 53 Other 2 — (1) — 1 Total $ 9,023 $ 25 $ (645) $ 213 $ 8,616 ($ in millions) Balance at July 1, 2020 Provision charged to operations Gross charge-offs Recoveries Balance at Credit cards $ 9,637 $ 1,143 $ (1,052) $ 202 $ 9,930 Consumer installment loans 103 50 (9) 4 148 Commercial credit products 61 17 (13) 2 67 Other 1 — — — 1 Total $ 9,802 $ 1,210 $ (1,074) $ 208 $ 10,146 ($ in millions) Balance at January 1, 2021 Provision charged to operations Gross charge-offs Recoveries Other Balance at Credit cards $ 10,076 $ 156 $ (2,407) $ 640 $ — $ 8,465 Consumer installment loans 127 (7) (38) 14 1 97 Commercial credit products 61 15 (27) 4 — 53 Other 1 1 (1) — — 1 Total $ 10,265 $ 165 $ (2,473) $ 658 $ 1 $ 8,616 ($ in millions) Balance at January 1, 2020 Impact of ASU 2016-13 Adoption Post-Adoption Balance at January 1, 2020 Provision charged to operations Gross charge-offs Recoveries Balance at Credit cards $ 5,506 $ 2,989 $ 8,495 $ 4,411 $ (3,712) $ 736 $ 9,930 Consumer installment loans 46 26 72 102 (36) 10 148 Commercial credit products 49 6 55 47 (42) 7 67 Other 1 — 1 — — — 1 Total $ 5,602 $ 3,021 $ 8,623 $ 4,560 $ (3,790) $ 753 $ 10,146 Our allowance for credit losses at September 30, 2021 and December 31, 2020 reflects our estimate of expected credit losses for the life of the loan receivables on our consolidated statement of financial position. The reasonable and supportable forecast period used in our estimate of credit losses at September 30, 2021 was 12 months, consistent with the forecast period utilized since adoption of CECL. Beyond the reasonable and supportable forecast period, we revert to historical mean information at the loan receivables segment level over a 6-month period, gradually increasing the weight of historical losses by an equal amount each month during the reversion period, and utilize historical loss information thereafter for the remaining life of the portfolio. The reversion period and methodology remain unchanged since the adoption of CECL. Losses on loan receivables are estimated and recognized upon origination of the loan, based on expected credit losses for the life of the loan balance at September 30, 2021. Expected credit loss estimates are developed using both quantitative models and qualitative adjustments, and incorporates a macroeconomic forecast, as described within the 2020 Form 10-K. The current and forecasted economic conditions at the balance sheet date including the impact of the COVID-19 pandemic influenced our current estimate of expected credit losses. These conditions have improved as compared to December 31, 2020. We also continue to experience improvements in customer payment behavior, which include the effects of recent governmental stimulus actions, that has contributed to a reduction in loan receivables balances and delinquent accounts. Our allowance for credit losses decreased by $1.6 billion to $8.6 billion during the nine months ended September 30, 2021 primarily due to these conditions. See Note 2. Basis of Presentation and Summary of Significant Accounting Policies to our 2020 annual consolidated financial statements in our 2020 Form 10-K, for additional information on our significant accounting policies related to our allowance for credit losses. Delinquent and Non-accrual Loans At September 30, 2021 ($ in millions) 30-89 days delinquent 90 or more days delinquent Total past due 90 or more days delinquent and accruing Total non-accruing Credit cards $ 1,000 $ 791 $ 1,791 $ 791 $ — Consumer installment loans 27 4 31 — 4 Commercial credit products 19 9 28 9 — Total delinquent loans $ 1,046 $ 804 $ 1,850 $ 800 $ 4 Percentage of total loan receivables 1.4 % 1.1 % 2.4 % 1.0 % — % At December 31, 2020 ($ in millions) 30-89 days delinquent 90 or more days delinquent Total past due 90 or more days delinquent and accruing Total non-accruing Credit cards $ 1,325 $ 1,128 $ 2,453 $ 1,128 $ — Consumer installment loans 26 5 31 — 5 Commercial credit products 20 10 30 10 — Total delinquent loans $ 1,371 $ 1,143 $ 2,514 $ 1,138 $ 5 Percentage of total loan receivables 1.7 % 1.4 % 3.1 % 1.4 % — % Troubled Debt Restructurings We use certain loan modification programs for borrowers experiencing financial difficulties. These loan modification programs include interest rate reductions and payment deferrals in excess of three months, which were not part of the terms of the original contract. Our TDR loans do not include loans that are classified as loan receivables held for sale or short-term modifications made on a good faith basis in response to COVID-19. We have both internal and external loan modification programs. We use long-term modification programs for borrowers experiencing financial difficulty as a loss mitigation strategy to improve long-term collectability of the loans that are classified as TDRs. The long-term program involves changing the structure of the loan to a fixed payment loan with a maturity no longer than 60 months and reducing the interest rate on the loan. The long-term program does not normally provide for the forgiveness of unpaid principal but may allow for the reversal of certain unpaid interest or fee assessments. We also make loan modifications for customers who request financial assistance through external sources, such as consumer credit counseling agency programs. These loans typically receive a reduced interest rate but continue to be subject to the original minimum payment terms and do not normally include waiver of unpaid principal, interest or fees. The following table provides information on our TDR loan modifications during the periods presented: Three months ended September 30, Nine months ended September 30, ($ in millions) 2021 2020 2021 2020 Credit cards $ 149 $ 197 $ 564 $ 549 Consumer installment loans — — — — Commercial credit products 1 1 2 2 Total $ 150 $ 198 $ 566 $ 551 Our allowance for credit losses on TDRs is generally measured based on the difference between the recorded loan receivable and the present value of the expected future cash flows, discounted at the original effective interest rate of the loan. Interest income from loans accounted for as TDRs is accounted for in the same manner as other accruing loans. The following table provides information about loans classified as TDRs and specific reserves. We do not evaluate credit card loans on an individual basis but instead estimate an allowance for credit losses on a collective basis. At September 30, 2021 ($ in millions) Total recorded Related allowance Net recorded investment Unpaid principal balance Credit cards $ 1,163 $ (490) $ 673 $ 1,044 Consumer installment loans — — — — Commercial credit products 4 (2) 2 4 Total $ 1,167 $ (492) $ 675 $ 1,048 At December 31, 2020 ($ in millions) Total recorded Related allowance Net recorded investment Unpaid principal balance Credit cards $ 1,238 $ (561) $ 677 $ 1,084 Consumer installment loans — — — — Commercial credit products 4 (2) 2 4 Total $ 1,242 $ (563) $ 679 $ 1,088 Financial Effects of TDRs As part of our loan modifications for borrowers experiencing financial difficulty, we may provide multiple concessions to minimize our economic loss and improve long-term loan performance and collectability. The following table presents the types and financial effects of loans modified and accounted for as TDRs during the periods presented: Three months ended September 30, 2021 2020 ($ in millions) Interest income recognized during period when loans were impaired Interest income that would have been recorded with original terms Average recorded investment Interest income recognized during period when loans were impaired Interest income that would have been recorded with original terms Average recorded investment Credit cards $ 11 $ 79 $ 1,196 $ 11 $ 67 $ 1,112 Consumer installment loans — — — — — — Commercial credit products — 1 4 — 1 3 Total $ 11 $ 80 $ 1,200 $ 11 $ 68 $ 1,115 Nine months ended September 30, 2021 2020 ($ in millions) Interest income recognized during period when loans were impaired Interest income that would have been recorded with original terms Average recorded investment Interest income recognized during period when loans were impaired Interest income that would have been recorded with original terms Average recorded investment Credit cards $ 30 $ 235 $ 1,235 $ 32 $ 206 $ 1,130 Consumer installment loans — — — — — — Commercial credit products — 1 4 — 1 3 Total $ 30 $ 236 $ 1,239 $ 32 $ 207 $ 1,133 Payment Defaults The following table presents the type, number and amount of loans accounted for as TDRs that enrolled in a modification plan within the previous 12 months from the applicable balance sheet date and experienced a payment default and charged-off during the periods presented. Three months ended September 30, 2021 2020 ($ in millions) Accounts defaulted Loans defaulted Accounts defaulted Loans defaulted Credit cards 18,082 $ 48 14,440 $ 38 Consumer installment loans — — — — Commercial credit products 42 — 278 1 Total 18,124 $ 48 14,718 $ 39 Nine months ended September 30, 2021 2020 ($ in millions) Accounts defaulted Loans defaulted Accounts defaulted Loans defaulted Credit cards 43,897 $ 114 38,885 $ 102 Consumer installment loans — — — — Commercial credit products 100 1 319 1 Total 43,997 $ 115 39,204 $ 103 Credit Quality Indicators Our loan receivables portfolio includes both secured and unsecured loans. Secured loan receivables are largely comprised of consumer installment loans secured by equipment. Unsecured loan receivables are largely comprised of our open-ended consumer and commercial revolving credit card loans. As part of our credit risk management activities, on an ongoing basis, we assess overall credit quality by reviewing information related to the performance of a customer’s account with us, including delinquency information, as well as information from credit bureaus relating to the customer’s broader credit performance. We utilize VantageScore credit scores to assist in our assessment of credit quality. VantageScore credit scores are obtained at origination of the account and are refreshed, at a minimum quarterly, but could be as often as weekly, to assist in predicting customer behavior. We categorize these credit scores into the following three credit score categories: (i) 651 or higher, which are considered the strongest credits; (ii) 591 to 650, considered moderate credit risk; and (iii) 590 or less, which are considered weaker credits. There are certain customer accounts for which a VantageScore score is not available where we use alternative sources to assess their credit and predict behavior. The following table provides the most recent VantageScore scores available for our customers at September 30, 2021 and December 31, 2020, respectively, as a percentage of each class of loan receivable. For comparability purposes and to provide the best illustration of how the credit risk inherent in our loan portfolios has changed over time, the credit quality information at September 30, 2020 has also been presented to show applicable VantageScore score categories. The table below excludes 0.4%, 0.3% and 0.3% of our total loan receivables balance at each of September 30, 2021, December 31, 2020 and September 30, 2020, respectively, which represents those customer accounts for which a VantageScore score is not available. September 30, 2021 December 31, 2020 September 30, 2020 651 or 591 to 590 or 651 or 591 to 590 or 651 or 591 to 590 or higher 650 less higher 650 less higher 650 less Credit cards 79 % 17 % 4 % 77 % 17 % 6 % 76 % 18 % 6 % Consumer installment loans 80 % 16 % 4 % 78 % 18 % 4 % 77 % 18 % 5 % Commercial credit products 93 % 4 % 3 % 92 % 5 % 3 % 93 % 4 % 3 % Unfunded Lending Commitments We manage the potential risk in credit commitments by limiting the total amount of credit, both by individual customer and in total, by monitoring the size and maturity of our portfolios and by applying the same credit standards for all of our credit products. Unused credit card lines available to our customers totaled approximately $428 billion and $413 billion at September 30, 2021 and December 31, 2020, respectively. While these amounts represented the total available unused credit card lines, we have not experienced and do not anticipate that all of our customers will access their entire available line at any given point in time. Interest Income by Product The following table provides additional information about our interest and fees on loans, including merchant discounts, from our loan receivables, including held for sale: Three months ended September 30, Nine months ended September 30, ($ in millions) 2021 2020 2021 2020 Credit cards (a) $ 3,793 $ 3,752 $ 10,934 $ 11,764 Consumer installment loans 64 46 176 118 Commercial credit products 29 22 73 85 Other 1 1 3 2 Total $ 3,887 $ 3,821 $ 11,186 $ 11,969 _______________________ |