BALANCE SHEET COMPONENTS | BALANCE SHEET COMPONENTS: Cash, cash equivalents and restricted cash: The following table provides a reconciliation of cash and cash equivalents and restricted cash reported within the consolidated balance sheets that sum to the total of the same amounts shown in the consolidated statements of cash flows: As of August 31, 2022 November 30, 2021 Cash and cash equivalents $ 176,082 $ 182,038 Restricted cash included in other current assets 2,419 972 Cash, cash equivalents and restricted cash $ 178,501 $ 183,010 Restricted cash balances relate primarily to restrictions placed on cash deposits by banks as collateral for the issuance of bank guarantees and letters of credit for leases and the terms of government grants. Accounts receivable, net: Accounts receivable, net is comprised of the following as of August 31, 2022 and November 30, 2021: As of August 31, 2022 November 30, 2021 Billed accounts receivable $ 784,473 $ 714,032 Unbilled accounts receivable 575,728 499,342 Less: Allowance for doubtful accounts (5,136) (5,421) Accounts receivable, net $ 1,355,065 $ 1,207,953 Allowance for doubtful trade receivables: Presented below is a progression of the allowance for doubtful trade receivables: Three Months Ended Nine Months Ended August 31, 2022 August 31, 2021 August 31, 2022 August 31, 2021 Balance at beginning of period $ 6,994 $ 5,513 $ 5,421 $ 8,963 Net additions (reductions) (1,033) 1,369 3,389 (763) Write-offs and reclassifications (825) (931) (3,674) (2,249) Balance at end of period $ 5,136 $ 5,951 $ 5,136 $ 5,951 Property and equipment, net: The following tables summarize the carrying amounts and related accumulated depreciation for property and equipment as of August 31, 2022 and November 30, 2021: As of August 31, 2022 November 30, 2021 Land $ 27,297 $ 27,677 Equipment, computers and software 513,683 488,270 Furniture and fixtures 88,993 90,442 Buildings, building improvements and leasehold improvements 355,897 364,166 Construction-in-progress 15,810 10,741 Total property and equipment, gross $ 1,001,680 $ 981,296 Less: Accumulated depreciation (611,337) (574,152) Property and equipment, net $ 390,343 $ 407,144 Shown below are the countries where 10% or more of the Company’s property and equipment, net are located as of August 31, 2022 and November 30, 2021: As of August 31, 2022 November 30, 2021 Property and equipment, net: United States $ 118,455 $ 101,333 Philippines 72,152 87,548 India 41,689 46,167 Others 158,047 172,096 Total $ 390,343 $ 407,144 Goodwill: The following table summarizes the changes in the Company’s goodwill for the nine months ended August 31, 2022: Balance as of November 30, 2021 $ 1,813,502 Acquisitions 1,195,039 Foreign exchange translation (36,721) Balance as of August 31, 2022 $ 2,971,820 Intangible assets, net: The following tables summarize the carrying amounts and related accumulated amortization for intangible assets as of August 31, 2022 and November 30, 2021: As of August 31, 2022 As of November 30, 2021 Gross amounts Accumulated amortization Net amounts Gross amounts Accumulated amortization Net amounts Customer relationships $ 1,728,680 $ (773,084) $ 955,596 $ 1,347,961 $ (694,701) $ 653,260 Technology 79,746 (18,213) 61,533 10,835 (8,900) 1,935 Trade names 14,653 (7,709) 6,944 6,724 (6,391) 333 Non-compete agreements 2,200 (497) 1,703 — — — $ 1,825,279 $ (799,503) $ 1,025,776 $ 1,365,520 $ (709,992) $ 655,528 Estimated future amortization expense of the Company’s intangible assets is as follows: Fiscal years ending November 30, 2022 (remaining three months) $ 41,826 2023 156,440 2024 145,594 2025 133,563 2026 117,080 Thereafter 431,273 Total $ 1,025,776 Accumulated other comprehensive income (loss): The components of accumulated other comprehensive income (loss) (“AOCI”), net of taxes, were as follows: Three Months Ended August 31, 2022 and 2021 Unrecognized gains (losses) on defined benefit plan, net of taxes Unrealized gains (losses) on cash flow hedges, net of taxes Foreign currency translation adjustments, net of taxes Total Balance, May 31, 2021 $ (39,032) $ 23,312 $ 47,270 $ 31,550 Other comprehensive income (loss) before reclassification 2 (11,219) (56,105) (67,322) Reclassification of gains from other comprehensive income (loss) — (4,091) — (4,091) Balances at August 31, 2021 $ (39,030) $ 8,002 $ (8,835) $ (39,863) Balance, May 31, 2022 $ (21,979) $ (14,642) $ (115,212) $ (151,833) Other comprehensive income (loss) before reclassification 951 (30,299) (113,863) (143,211) Reclassification of gains from other comprehensive income (loss) — 9,752 — 9,752 Balances at August 31, 2022 $ (21,028) $ (35,189) $ (229,075) $ (285,292) Nine Months Ended August 31, 2022 and 2021 Unrecognized gains (losses) on defined benefit plan, net of taxes Unrealized gains (losses) on cash flow hedges, net of taxes Foreign currency translation adjustments, net of taxes Total Balance, November 30, 2020 $ (38,584) $ 29,239 $ 5,531 $ (3,814) Other comprehensive income (loss) before reclassification (446) (620) (14,366) (15,432) Reclassification of gains from other comprehensive income (loss) — (20,617) — (20,617) Balances at August 31, 2021 $ (39,030) $ 8,002 $ (8,835) $ (39,863) Balance, November 30, 2021 $ (22,745) $ (1,403) $ (46,378) $ (70,526) Other comprehensive income (loss) before reclassification 1,717 $ (46,003) (182,697) (226,983) Reclassification of gains from other comprehensive income (loss) — 12,217 — 12,217 Balances at August 31, 2022 $ (21,028) $ (35,189) $ (229,075) $ (285,292) |