BALANCE SHEET COMPONENTS | BALANCE SHEET COMPONENTS: Cash, cash equivalents and restricted cash: The following table provides a reconciliation of cash, cash equivalents and restricted cash reported within the consolidated balance sheets that sum to the total of the same amounts shown in the consolidated statements of cash flows: As of August 31, 2023 November 30, 2022 Cash and cash equivalents $ 2,112,792 $ 145,382 Restricted cash included in other current assets 11,243 12,081 Cash, cash equivalents and restricted cash $ 2,124,035 $ 157,463 Restricted cash balances relate primarily to funds held for clients, restrictions placed on cash deposits by banks as collateral for the issuance of bank guarantees and the terms of a government grant, and letters of credit for leases. As of August 31, 2023, the Company held approximately $1,889,000 of proceeds from the senior notes issued on August 2, 2023 (see Note 8 for further details) in money market funds that were classified as cash and cash equivalents on the balance sheet. As described in Note 3, the Company used the balance of these funds in connection with the completion of the Webhelp Combination. Accounts receivable, net: Accounts receivable, net is comprised of the following as of August 31, 2023 and November 30, 2022: As of August 31, 2023 November 30, 2022 Billed accounts receivable $ 795,096 $ 782,049 Unbilled accounts receivable 595,186 613,222 Less: Allowance for doubtful accounts (10,845) (4,797) Accounts receivable, net $ 1,379,437 $ 1,390,474 Allowance for doubtful trade receivables: Presented below is a progression of the allowance for doubtful trade receivables: Three Months Ended Nine Months Ended August 31, 2023 August 31, 2022 August 31, 2023 August 31, 2022 Balance at beginning of period $ 8,774 $ 6,994 $ 4,797 $ 5,421 Net additions (reductions) 2,857 (1,033) 7,687 3,389 Write-offs and reclassifications (786) (825) (1,639) (3,674) Balance at end of period $ 10,845 $ 5,136 $ 10,845 $ 5,136 Property and equipment, net: The following table summarizes the carrying amounts and related accumulated depreciation for property and equipment as of August 31, 2023 and November 30, 2022: As of August 31, 2023 November 30, 2022 Land $ 27,193 $ 27,336 Equipment, computers and software 595,366 542,209 Furniture and fixtures 90,810 89,167 Buildings, building improvements and leasehold improvements 406,117 362,218 Construction-in-progress 2,785 14,975 Total property and equipment, gross $ 1,122,271 $ 1,035,905 Less: Accumulated depreciation (715,974) (632,076) Property and equipment, net $ 406,297 $ 403,829 Shown below are the countries where 10% or more of the Company’s property and equipment, net are located as of August 31, 2023 and November 30, 2022: As of August 31, 2023 November 30, 2022 Property and equipment, net: United States $ 121,392 $ 123,184 Philippines 72,887 76,361 India 44,442 42,698 Others 167,576 161,586 Total $ 406,297 $ 403,829 Goodwill: The following table summarizes the changes in the Company’s goodwill for the nine months ended August 31, 2023 and 2022: Nine Months Ended August 31, 2023 August 31, 2022 Balance at beginning of period $ 2,904,402 $ 1,813,502 Acquisitions — 1,195,039 Acquisition measurement period adjustments (10,592) — Foreign exchange translation 3,238 (36,721) Balance at end of period $ 2,897,048 $ 2,971,820 Intangible assets, net: The following tables summarize the carrying amounts and related accumulated amortization for intangible assets as of August 31, 2023 and November 30, 2022: As of August 31, 2023 As of November 30, 2022 Gross amounts Accumulated amortization Net amounts Gross amounts Accumulated amortization Net amounts Customer relationships $ 1,745,849 $ (925,036) $ 820,813 $ 1,731,610 $ (811,727) $ 919,883 Technology 79,695 (32,601) 47,094 79,728 (21,820) 57,908 Trade names 14,461 (10,247) 4,214 14,552 (8,291) 6,261 Non-compete agreements 2,200 (1,230) 970 2,200 (680) 1,520 $ 1,842,205 $ (969,114) $ 873,091 $ 1,828,090 $ (842,518) $ 985,572 Estimated future amortization expense of the Company’s intangible assets is as follows: Fiscal years ending November 30, 2023 (remaining three months) $ 39,426 2024 146,580 2025 134,443 2026 117,877 2027 87,559 Thereafter 347,206 Total $ 873,091 Accumulated other comprehensive income (loss): The components of accumulated other comprehensive income (loss) (“AOCI”), net of taxes, were as follows: Three Months Ended August 31, 2023 and 2022 Unrecognized gains (losses) on defined benefit plan, net of taxes Unrealized gains (losses) on cash flow hedges, net of taxes Foreign currency translation adjustments, net of taxes Total Balances at May 31, 2022 $ (21,979) $ (14,642) $ (115,212) $ (151,833) Other comprehensive income (loss) before reclassification 951 (30,299) (113,863) (143,211) Reclassification of gains from other comprehensive income (loss) — 9,752 — 9,752 Balances at August 31, 2022 $ (21,028) $ (35,189) $ (229,075) $ (285,292) Balances at May 31, 2023 $ (7,972) $ (8,670) $ (286,367) $ (303,009) Other comprehensive income (loss) before reclassification (1,739) 1,266 (1,137) (1,610) Reclassification of gains from other comprehensive income (loss) — 2,458 — 2,458 Balances at August 31, 2023 $ (9,711) $ (4,946) $ (287,504) $ (302,161) Nine Months Ended August 31, 2023 and 2022 Unrecognized gains (losses) on defined benefit plan, net of taxes Unrealized gains (losses) on cash flow hedges, net of taxes Foreign currency translation adjustments, net of taxes Total Balances at November 30, 2021 $ (22,745) $ (1,403) $ (46,378) $ (70,526) Other comprehensive income (loss) before reclassification 1,717 (46,003) (182,697) (226,983) Reclassification of gains from other comprehensive income (loss) — 12,217 — 12,217 Balances at August 31, 2022 $ (21,028) $ (35,189) $ (229,075) $ (285,292) Balances at November 30, 2022 $ (8,471) $ (19,914) $ (287,364) $ (315,749) Other comprehensive income (loss) before reclassification (1,240) 3,659 (140) 2,279 Reclassification of gains from other comprehensive income (loss) — 11,309 — 11,309 Balances at August 31, 2023 $ (9,711) $ (4,946) $ (287,504) $ (302,161) |