Revenue | Revenue The following table presents our revenue disaggregated by source, which also have similar economic characteristics (in thousands): Three Months Ended September 30, Nine Months Ended September 30, 2022 2021 2022 2021 Create Solutions $ 128,629 $ 83,743 $ 365,918 $ 226,744 Operate Solutions 171,699 185,021 514,218 514,515 Strategic Partnerships and Other 22,553 17,564 59,914 53,403 Total revenue $ 322,881 $ 286,328 $ 940,050 $ 794,662 The following table presents our revenue disaggregated by geography, based on the invoice address of our customers (in thousands): Three Months Ended September 30, Nine Months Ended September 30, 2022 2021 2022 2021 United States $ 80,272 $ 68,668 $ 223,986 $ 188,240 Greater China (1) 44,341 43,717 130,471 122,157 EMEA (2) 112,012 107,135 329,159 298,497 APAC (3) 76,969 57,303 228,730 156,887 Other Americas (4) 9,287 9,505 27,704 28,881 Total revenue $ 322,881 $ 286,328 $ 940,050 $ 794,662 (1) Greater China includes China, Hong Kong, and Taiwan. (2) Europe, the Middle East, and Africa ("EMEA") (3) Asia- Pacific , excluding Greater China ("APAC") (4) Canada and Latin America ("Other Americas") Accounts Receivable, Net Accounts receivable are recorded at the original invoiced amount, net of allowances for uncollectible amounts. We estimate losses on uncollectible amounts based on expected losses, including our historical experience of actual losses. The estimated losses on uncollectible amounts are recorded in general and administrative expense on our condensed consolidated statement of operations. As of September 30, 2022 and December 31, 2021, the allowance for uncollectible amounts was $6.7 million and $5.4 million, respectively. We record unbilled receivables within accounts receivable, net, when revenue is earned in advance of customer billing schedules. Unbilled receivables totaled $30.5 million and $28.3 million as of September 30, 2022 and December 31, 2021, respectively. Sales Commissions Sales commissions that have a benefit beyond one year are capitalized and amortized on a straight line method over the expected period of benefit, which is generally three years. As of September 30, 2022, capitalized commissions, net of amortization, included in prepaid expenses and other and other assets were $8.8 million and $5.6 million, respectively. During the three and nine months ended September 30, 2022, we recorded amortization costs of $2.4 million and $6.9 million in sales and marketing expenses, as compared to $1.6 million and $3.8 million during the three and nine months ended September 30, 2021, respectively. Contract Liabilities and Remaining Performance Obligations Contract liabilities (deferred revenue) relate to payments received in advance of performance under the contract. Revenue recognized during the nine months ended September 30, 2022 that was included in the deferred revenue balances at January 1, 2022 was $124.8 million. Additionally, we have performance obligations associated with commitments in customer contracts to perform in the future that have not yet been recognized in our consolidated financial statements. For contracts with original terms that exceed one year, those commitments not yet recognized were $580.7 million as of September 30, 2022 and relate primarily to Create Solutions subscriptions, Enterprise Support, and Strategic Partnerships. These commitments generally extend over the next 1 to 5 years and we expect to recognize approximately 40% of the balance as revenue over the next 12 months. |