Revenue Recognition | Revenue Recognition Product and Service Categories We categorize our products and services revenue among the following categories for the Business segment: • Grow , which includes products and services that we anticipate will grow, including our dark fiber, Edge Cloud services, IP, managed security, software-defined wide area networks ("SD WAN"), secure access service edge ("SASE"), Unified Communications and Collaboration ("UC&C") and wavelengths services; • Nurture , which includes our more mature offerings, including ethernet and VPN data networks services; • Harvest , which includes our legacy services managed for cash flow, including Time Division Multiplexing ("TDM") voice, private line and other legacy services; and • Other , which includes equipment sales, IT solutions and other services. We categorize our products and services revenue among the following categories for the Mass Markets segment: • Fiber Broadband , under which we provide high speed broadband services to residential and small business customers utilizing our fiber-based network infrastructure; • Other Broadband , under which we provide primarily lower speed broadband services to residential and small business customers utilizing our copper-based network infrastructure; and • Voice and Other, under which we derive revenues from (i) providing local and long-distance voice services, professional services, and other ancillary services, and (ii) federal broadband and state support programs. Reconciliation of Total Revenue to Revenue from Contracts with Customers The following tables provide total revenue by segment, sales channel and product category. They also provide the amount of revenue that is not subject to ASC 606, " Revenue from Contracts with Customers " ("ASC 606"), but is instead governed by other accounting standards. The amounts in the tables below include revenue for the Latin American and ILEC businesses prior to their sales on August 1, 2022 and October 3, 2022, respectively. See Note 2—Divestitures of the Latin American and ILEC Businesses and Planned Divestiture of the EMEA Business in our Annual Report on Form 10-K for the year ended December 31, 2022 for additional information on these divestitures. Three Months Ended September 30, 2023 Three Months Ended September 30, 2022 Total Revenue Adjustments for Non-ASC 606 revenue (1) Total revenue from Contracts with Customers Total Revenue Adjustments for Non-ASC 606 revenue (1) Total revenue from Contracts with Customers (Dollars in millions) Business Segment by Sales Channel and Product Category Large Enterprise Grow $ 557 (77) 480 571 (79) 492 Nurture 369 — 369 404 — 404 Harvest 186 — 186 245 — 245 Other 70 (3) 67 66 (1) 65 Total Large Enterprise Revenue 1,182 (80) 1,102 1,286 (80) 1,206 Mid-Market Enterprise Grow 201 (6) 195 192 (7) 185 Nurture 195 — 195 226 — 226 Harvest 94 (1) 93 129 (2) 127 Other 8 (1) 7 8 (1) 7 Total Mid-Market Enterprise Revenue 498 (8) 490 555 (10) 545 Public Sector Grow 117 (22) 95 106 (25) 81 Nurture 98 — 98 121 — 121 Harvest 96 — 96 119 (1) 118 Other 133 — 133 111 — 111 Total Public Sector Revenue 444 (22) 422 457 (26) 431 Wholesale Grow 250 (61) 189 247 (67) 180 Nurture 203 (5) 198 255 (6) 249 Harvest 314 (42) 272 404 (56) 348 Other 3 — 3 14 — 14 Total Wholesale Revenue 770 (108) 662 920 (129) 791 Business Segment by Product Category Grow 1,125 (166) 959 1,116 (178) 938 Nurture 865 (5) 860 1,006 (6) 1,000 Harvest 690 (43) 647 897 (59) 838 Other 214 (4) 210 199 (2) 197 Total Business Segment Revenue 2,894 (218) 2,676 3,218 (245) 2,973 Mass Markets Segment by Product Category Fiber Broadband 162 (4) 158 160 (4) 156 Other Broadband 340 (31) 309 580 (55) 525 Voice and Other 245 (9) 236 432 (27) 405 Total Mass Markets Revenue 747 (44) 703 1,172 (86) 1,086 Total Revenue $ 3,641 (262) 3,379 4,390 (331) 4,059 Nine Months Ended September 30, 2023 Nine Months Ended September 30, 2022 Total revenue Adjustments for non-ASC 606 revenue (1) Total revenue from contracts with customers Total revenue Adjustments for non-ASC 606 revenue (1) Total revenue from contracts with customers (Dollars in millions) Business Segment by Sales Channel and Product Category Large Enterprise Grow $ 1,665 (234) 1,431 1,882 (284) 1,598 Nurture 1,113 — 1,113 1,302 — 1,302 Harvest 590 — 590 793 — 793 Other 187 (5) 182 183 (4) 179 Total Large Enterprise Revenue 3,555 (239) 3,316 4,160 (288) 3,872 Mid-Market Enterprise Grow 599 (21) 578 565 (23) 542 Nurture 608 — 608 698 — 698 Harvest 288 (3) 285 404 (6) 398 Other 25 (4) 21 23 (1) 22 Total Mid-Market Enterprise Revenue 1,520 (28) 1,492 1,690 (30) 1,660 Public Sector Grow 351 (60) 291 337 (79) 258 Nurture 297 — 297 380 — 380 Harvest 290 — 290 367 (3) 364 Other 350 — 350 346 (1) 345 Total Public Sector Revenue 1,288 (60) 1,228 1,430 (83) 1,347 Wholesale Grow 776 (194) 582 720 (202) 518 Nurture 621 (19) 602 780 (20) 760 Harvest 978 (129) 849 1,216 (170) 1,046 Other 9 — 9 40 — 40 Total Wholesale Revenue 2,384 (342) 2,042 2,756 (392) 2,364 Business Segment by Product Category Grow 3,391 (509) 2,882 3,504 (588) 2,916 Nurture 2,639 (19) 2,620 3,160 (20) 3,140 Harvest 2,146 (132) 2,014 2,780 (179) 2,601 Other 571 (9) 562 592 (6) 586 Total Business Segment Revenue 8,747 (669) 8,078 10,036 (793) 9,243 Mass Markets Segment by Product Category Fiber Broadband 471 (12) 459 456 (14) 442 Other Broadband 1,064 (96) 968 1,787 (166) 1,621 Voice and Other 758 (27) 731 1,399 (126) 1,273 Total Mass Markets Revenue 2,293 (135) 2,158 3,642 (306) 3,336 Total Revenue $ 11,040 (804) 10,236 13,678 (1,099) 12,579 _____________________________________________________________________ (1) Includes regulatory revenue and lease revenue not within the scope of ASC 606. Operating Lease Income Lumen Technologies leases various dark fiber, office facilities, colocation facilities, switching facilities, other network sites and service equipment to third parties under operating leases. Lease and sublease income are included in operating revenue in our consolidated statements of operations. For the three months ended September 30, 2023 and 2022, our gross rental income was $254 million and $307 million, respectively, which represented approximately 7% of our operating revenue for both the three months ended September 30, 2023 and 2022. For the nine months ended September 30, 2023 and 2022, our gross rental income was $780 million and $978 million, respectively, which represented approximately 7% of our operating revenue for both the nine months ended September 30, 2023 and 2022. Customer Receivables and Contract Balances The following table provides balances of customer receivables, contract assets and contract liabilities, net of amounts classified as held for sale, as of September 30, 2023 and December 31, 2022: September 30, 2023 December 31, 2022 (Dollars in millions) Customer receivables (1) $ 1,372 1,424 Contract assets (2) 29 34 Contract liabilities (3) 725 656 ______________________________________________________________________ (1) Reflects gross customer receivables of $1.4 billion and $1.5 billion at September 30, 2023 and December 31, 2022, respectively, net of allowance for credit losses of $63 million and $73 million, at September 30, 2023 and December 31, 2022, respectively. These amounts exclude customer receivables, net, classified as held for sale of $70 million at September 30, 2023 and $76 million at December 31, 2022 related to the EMEA business. (2) These amounts exclude contract assets classified as held for sale of $11 million at September 30, 2023 and $16 million at December 31, 2022 related to the EMEA business. (3) These amounts exclude contract liabilities classified as held for sale of $47 million at September 30, 2023 and $59 million at December 31, 2022 related to the EMEA business. Contract liabilities are consideration we have received from our customers or billed in advance of providing goods or services promised in the future. We defer recognizing this consideration as revenue until we have satisfied the related performance obligation to the customer. Contract liabilities include recurring services billed one month in advance and installation and maintenance charges that are deferred and recognized over the actual or expected contract term, which typically ranges from one Performance Obligations As of September 30, 2023, we expect to recognize approximately $7.2 billion of revenue in the future related to performance obligations associated with existing customer contracts that are partially or wholly unsatisfied. As of September 30, 2023, the transaction price related to unsatisfied performance obligations that are expected to be recognized for the remainder of 2023, 2024 and thereafter was $913 million, $2.4 billion and $3.9 billion, respectively. These amounts exclude (i) the value of unsatisfied performance obligations for contracts for which we recognize revenue at the amount to which we have the right to invoice for services performed (for example, uncommitted usage or non-recurring charges associated with professional or technical services to be completed), (ii) contracts that are classified as leasing arrangements or government assistance that are not subject to ASC 606, and (iii) the value of unsatisfied performance obligations for contracts which relate to our EMEA business classified as held for sale. Contract Costs The following tables provide changes in our contract acquisition costs and fulfillment costs: Three Months Ended September 30, 2023 Three Months Ended September 30, 2022 Acquisition Costs Fulfillment Costs Acquisition Costs Fulfillment Costs (Dollars in millions) Beginning of period balance (1)(2) $ 183 186 208 188 Costs incurred 31 41 45 38 Amortization (37) (35) (49) (35) Change in contract costs held for sale — — 3 (2) End of period balance (5)(6) $ 177 192 207 189 Nine Months Ended September 30, 2023 Nine Months Ended September 30, 2022 Acquisition Costs Fulfillment Costs Acquisition Costs Fulfillment Costs (Dollars in millions) Beginning of period balance (3)(4) $ 202 192 222 186 Costs incurred 96 120 129 119 Amortization (117) (106) (150) (113) Change in contract costs held for sale (4) (14) 6 (3) End of period balance (5)(6) $ 177 192 207 189 ______________________________________________________________________ (1) Beginning of period balance for the three months ended September 30, 2023 excludes $10 million of acquisition costs and $14 million of fulfillment costs classified as held for sale related to the EMEA business. (2) Beginning of period balance for the three months ended September 30, 2022 excludes $31 million of acquisition costs and $33 million of fulfillment costs classified as held for sale (related to both the Latin American business and the ILEC business, sold in the third and fourth quarters of 2022, respectively). (3) Beginning of period balance for the nine months ended September 30, 2023 excludes $6 million of acquisition costs and no fulfillment costs classified as held for sale related to the EMEA business. (4) Beginning of period balance for the nine months ended September 30, 2022 excludes acquisition costs and fulfillment costs classified as held for sale of $34 million and $32 million, respectively (related to both the Latin American business and the ILEC business, sold in the third and fourth quarters of 2022, respectively). (5) End of period balance for the three and nine months ended September 30, 2023 excludes $10 million of acquisition costs and $14 million of fulfillment costs classified as held for sale related to the EMEA business. (6) End of period balance for the three and nine months ended September 30, 2022 excludes acquisition costs and fulfillment costs classified as held for sale of $28 million and $35 million, respectively (related to both the Latin American business and the ILEC business, sold in the third and fourth quarters of 2022, respectively). Acquisition costs include commission fees paid to employees as a result of obtaining contracts. Fulfillment costs include third party and internal costs associated with the provision, installation and activation of services to customers, including labor and materials consumed for these activities. |