Segment Information | Note 10. Segment Information Reportable Segments We have two reportable segments that we operate and manage as strategic business units - Consumer and Business. We measure and evaluate our reportable segments based on segment operating income, consistent with the chief operating decision maker’s assessment of segment performance. Our segments and their principal activities consist of the following: Segment Description Verizon Our Consumer segment provides consumer-focused wireless and wireline communications services and products. Our wireless services are provided across one of the most extensive wireless networks in the U.S. under the Verizon family of brands and through wholesale and other arrangements. We also provide fixed wireless access (FWA) broadband through our wireless networks. Our wireline services are provided in nine states in the Mid-Atlantic and Northeastern U.S., as well as Washington D.C., over our 100% fiber-optic network through our Verizon Fios product portfolio and over a traditional copper-based network to customers who are not served by Fios. Verizon Our Business segment provides wireless and wireline communications services and products, including data, video and conferencing services, corporate networking solutions, security and managed network services, local and long distance voice services and network access to deliver various IoT services and products. We also provide FWA broadband through our wireless networks. We provide these products and services to businesses, government customers and wireless and wireline carriers across the U.S. and select products and services to customers around the world. Our Consumer segment’s wireless and wireline products and services are available to our retail customers, as well as resellers that purchase wireless network access from us on a wholesale basis. Our Business segment’s wireless and wireline products and services are organized by the primary customer groups targeted by these offerings. During the first quarter of 2023, Verizon reorganized the customer groups within its Business segment. Previously, this segment was comprised of four customer groups: Small and Medium Business, Global Enterprise, Public Sector and Other, and Wholesale. Following the reorganization, there are now three customer groups: Enterprise and Public Sector, Business Markets and Other, and Wholesale. Enterprise and Public Sector combines the customers previously included in Global Enterprise and Public Sector and Other (excluding BlueJeans and Connect customers) as well as the commercial wireline customers previously included in Small and Medium Business. Business Markets and Other combines the customers previously included in Small and Medium Business (excluding commercial wireline customers), the BlueJeans customers previously included in Global Enterprise and Public Sector and Other, and the Connect customers previously included in Public Sector and Other. The Wholesale customer group remained unchanged. Prior period operating revenue results within the Business segment have been recast for these reorganized customer groups. There was no change to the composition of our reportable segments and total segment results, nor the determination of segment profit. Corporate and other primarily includes device insurance programs, investments in unconsolidated businesses and development stage businesses that support our strategic initiatives, as well as unallocated corporate expenses, certain pension and other employee benefit related costs and interest and financing expenses. Corporate and other also includes the historical results of divested businesses and other adjustments and gains and losses that are not allocated in assessing segment performance due to their nature. Although such transactions are excluded from the business segment results, they are included in reported consolidated earnings. Gains and losses from these transactions that are not individually significant are included in segment results as these items are included in the chief operating decision maker’s assessment of segment performance. The following table provides operating financial information for our two reportable segments: Three Months Ended Nine Months Ended September 30, September 30, (dollars in millions) 2023 2022 2023 2022 External Operating Revenues Consumer Service $ 18,850 $ 18,421 $ 55,947 $ 54,696 Wireless equipment 4,902 5,558 14,210 16,640 Other (1) 1,450 1,809 4,359 5,247 Total Consumer 25,202 25,788 74,516 76,583 Business Enterprise and Public Sector 3,786 3,940 11,357 11,784 Business Markets and Other 3,180 3,231 9,383 9,428 Wholesale 552 656 1,738 1,926 Total Business 7,518 7,827 22,478 23,138 Total reportable segments $ 32,720 $ 33,615 $ 96,994 $ 99,721 Intersegment Revenues Consumer $ 55 $ 52 $ 156 $ 153 Business 9 10 26 34 Total reportable segments $ 64 $ 62 $ 182 $ 187 Total Operating Revenues Consumer $ 25,257 $ 25,840 $ 74,672 $ 76,736 Business (2) 7,527 7,837 22,504 23,172 Total reportable segments $ 32,784 $ 33,677 $ 97,176 $ 99,908 Operating Income Consumer $ 7,547 $ 7,349 $ 21,976 $ 21,818 Business 539 698 1,623 2,046 Total reportable segments $ 8,086 $ 8,047 $ 23,599 $ 23,864 (1) Other revenue includes fees that partially recover the direct and indirect costs of complying with regulatory and industry obligations and programs, revenues associated with certain products included in our device protection offerings, leasing and interest recognized when equipment is sold to the customer by an authorized agent under a device payment plan agreement. (2) Service and other revenues included in our Business segment were approximately $6.6 billion and $6.8 billion for the three months ended September 30, 2023 and 2022, respectively, and $19.9 billion and $20.2 billion for the nine months ended September 30, 2023 and 2022, respectively. Wireless equipment revenues included in our Business segment were $911 million and $1.0 billion for the three months ended September 30, 2023 and 2022, respectively, and $2.6 billion and $2.9 billion for the nine months ended September 30, 2023 and 2022, respectively. The following table provides Fios revenue for our two reportable segments: Three Months Ended Nine Months Ended September 30, September 30, (dollars in millions) 2023 2022 2023 2022 Consumer $ 2,897 $ 2,902 $ 8,672 $ 8,708 Business 308 304 923 897 Total Fios revenue $ 3,205 $ 3,206 $ 9,595 $ 9,605 The following table provides Wireless service revenue for our reportable segments and includes intersegment activity: Three Months Ended Nine Months Ended September 30, September 30, (dollars in millions) 2023 2022 2023 2022 Consumer $ 15,963 $ 15,517 $ 47,324 $ 45,970 Business 3,367 3,273 10,008 9,580 Total Wireless service revenue $ 19,330 $ 18,790 $ 57,332 $ 55,550 Reconciliation to Consolidated Financial Information The reconciliation of segment operating revenues and operating income to consolidated operating revenues and operating income below includes the effects of special items that the chief operating decision maker does not consider in assessing segment performance, primarily because of their nature. A reconciliation of the reportable segment operating revenues to consolidated operating revenues is as follows: Three Months Ended Nine Months Ended September 30, September 30, (dollars in millions) 2023 2022 2023 2022 Total reportable segment operating revenues $ 32,784 $ 33,677 $ 97,176 $ 99,908 Corporate and other 618 627 1,856 1,868 Eliminations (66) (63) (188) (192) Total consolidated operating revenues $ 33,336 $ 34,241 $ 98,844 $ 101,584 A reconciliation of the total reportable segment's operating income to consolidated income before provision for income taxes is as follows: Three Months Ended Nine Months Ended September 30, September 30, (dollars in millions) 2023 2022 2023 2022 Total reportable segment operating income $ 8,086 $ 8,047 $ 23,599 $ 23,864 Corporate and other (551) (85) (899) (299) Severance charges — — (237) — Other components of net periodic benefit charges (Note 8) (62) (68) (186) (323) Total consolidated operating income 7,473 7,894 22,277 23,242 Equity in earnings (losses) of unconsolidated businesses (18) 2 (42) 40 Other income (expense), net 170 (439) 494 (1,314) Interest expense (1,433) (937) (3,925) (2,508) Income Before Provision For Income Taxes $ 6,192 $ 6,520 $ 18,804 $ 19,460 No single customer accounted for more than 10% of our total operating revenues during the three and nine months ended September 30, 2023 or 2022. The chief operating decision maker does not review disaggregated assets on a segment basis; therefore, such information is not presented. Depreciation and amortization included in the measure of segment profitability is primarily allocated based on proportional usage, and is included within Total reportable segment operating income. |