Segment and Geographic Information | Segment and Geographic Information We operate in three reportable geographic operating segments: North America; EMEA; and APAC. Our offerings in North America and certain countries in EMEA and APAC include IT hardware, software and services, including cloud solutions. Our offerings in the remainder of our EMEA and APAC segments consist largely of software and certain software-related services and cloud solutions. Disaggregation of Revenue In the following table, revenue is disaggregated by our reportable operating segments, which are primarily defined by their related geographies, as well as by major product offering, by major client group and by recognition on either a gross basis as a principal in the arrangement, or on a net basis as an agent, for the years ended December 31, 2023, 2022 and 2021 (in thousands): Year Ended December 31, 2023 North America EMEA APAC Consolidated Major Offerings Hardware $ 4,498,466 $ 546,621 $ 43,850 $ 5,088,937 Software 1,669,046 784,717 88,688 2,542,451 Services 1,214,842 232,316 97,294 1,544,452 $ 7,382,354 $ 1,563,654 $ 229,832 $ 9,175,840 Major Client Groups Large Enterprise / Corporate $ 5,210,365 $ 1,176,415 $ 94,982 $ 6,481,762 Commercial 1,418,680 22,103 70,879 1,511,662 Public Sector 753,309 365,136 63,971 1,182,416 $ 7,382,354 $ 1,563,654 $ 229,832 $ 9,175,840 Revenue Recognition based on acting as Principal or Agent in the Transaction Gross revenue recognition (Principal) $ 6,869,025 $ 1,447,082 $ 194,769 $ 8,510,876 Net revenue recognition (Agent) 513,329 116,572 35,063 664,964 $ 7,382,354 $ 1,563,654 $ 229,832 $ 9,175,840 Year Ended December 31, 2022 North America EMEA APAC Consolidated Major Offerings Hardware $ 5,738,586 $ 654,381 $ 57,928 $ 6,450,895 Software 1,552,715 857,516 86,661 2,496,892 Services 1,193,091 200,624 89,689 1,483,404 $ 8,484,392 $ 1,712,521 $ 234,278 $ 10,431,191 Major Client Groups Large Enterprise / Corporate $ 5,990,203 $ 1,249,286 $ 102,476 $ 7,341,965 Commercial 1,710,340 61,873 68,491 1,840,704 Public Sector 783,849 401,362 63,311 1,248,522 $ 8,484,392 $ 1,712,521 $ 234,278 $ 10,431,191 Revenue Recognition based on acting as Principal or Agent in the Transaction Gross revenue recognition (Principal) $ 8,035,218 $ 1,603,600 $ 199,788 $ 9,838,606 Net revenue recognition (Agent) 449,174 108,921 34,490 592,585 $ 8,484,392 $ 1,712,521 $ 234,278 $ 10,431,191 Year Ended December 31, 2021 North America EMEA APAC Consolidated Major Offerings Hardware $ 5,163,225 $ 676,815 $ 49,470 $ 5,889,510 Software 1,315,412 825,361 89,844 2,230,617 Services 1,041,686 201,875 72,425 1,315,986 $ 7,520,323 $ 1,704,051 $ 211,739 $ 9,436,113 Major Client Groups Large Enterprise / Corporate $ 5,356,915 $ 1,219,601 $ 93,796 $ 6,670,312 Commercial 1,495,311 65,728 61,627 1,622,666 Public Sector 668,097 418,722 56,316 1,143,135 $ 7,520,323 $ 1,704,051 $ 211,739 $ 9,436,113 Revenue Recognition based on acting as Principal or Agent in the Transaction Gross revenue recognition (Principal) $ 7,138,852 $ 1,591,156 $ 184,418 $ 8,914,426 Net revenue recognition (Agent) 381,471 112,895 27,321 521,687 $ 7,520,323 $ 1,704,051 $ 211,739 $ 9,436,113 The method for determining what information regarding operating segments, products and services, geographic areas of operation and major clients to report is based upon the “management approach,” or the way that management organizes the operating segments within a company, for which separate financial information is evaluated regularly by the Chief Operating Decision Maker (“CODM”) in deciding how to allocate resources. Our CODM is our Chief Executive Officer. All significant intercompany transactions are eliminated upon consolidation, and there are no differences between the accounting policies used to measure profit and loss for our segments or on a consolidated basis. Net sales are defined as net sales to external clients. None of our clients exceeded ten percent of consolidated net sales in 2023, 2022 or 2021. A portion of our operating segments’ selling and administrative expenses arise from shared services and infrastructure that we have historically provided to them in order to realize economies of scale and to use resources efficiently. These expenses, collectively identified as corporate charges, include senior management expenses, internal audit, legal, tax, insurance services, treasury and other corporate infrastructure expenses. Charges are allocated to our operating segments, and the allocations have been determined on a basis that we considered to be a reasonable reflection of the utilization of services provided to or benefits received by the operating segments. The tables below present information about our reportable operating segments (in thousands): Year Ended December 31, 2023 North America EMEA APAC Consolidated Net sales: Products $ 6,167,512 $ 1,331,338 $ 132,538 $ 7,631,388 Services 1,214,842 232,316 97,294 1,544,452 Total net sales 7,382,354 1,563,654 229,832 9,175,840 Costs of goods sold: Products 5,520,701 1,217,585 120,892 6,859,178 Services 515,698 86,082 45,357 647,137 Total costs of goods sold 6,036,399 1,303,667 166,249 7,506,315 Gross profit 1,345,955 259,987 63,583 1,669,525 Operating expenses: Selling and administrative expenses 976,172 216,246 43,825 1,236,243 Severance and restructuring expenses 3,793 2,125 173 6,091 Acquisition and integration related expenses 3,908 3,488 — 7,396 Earnings from operations $ 362,082 $ 38,128 $ 19,585 $ 419,795 Year Ended December 31, 2022 North America EMEA APAC Consolidated Net sales: Products $ 7,291,301 $ 1,511,897 $ 144,589 $ 8,947,787 Services 1,193,091 200,624 89,689 1,483,404 Total net sales 8,484,392 1,712,521 234,278 10,431,191 Costs of goods sold: Products 6,583,090 1,395,869 132,293 8,111,252 Services 572,969 69,383 41,020 683,372 Total costs of goods sold 7,156,059 1,465,252 173,313 8,794,624 Gross profit 1,328,333 247,269 60,965 1,636,567 Operating expenses: Selling and administrative expenses 973,798 200,988 41,874 1,216,660 Severance and restructuring expenses 2,384 1,760 91 4,235 Acquisition and integration related expenses 1,715 257 — 1,972 Earnings from operations $ 350,436 $ 44,264 $ 19,000 $ 413,700 Year Ended December 31, 2021 North America EMEA APAC Consolidated Net sales: Products $ 6,478,637 $ 1,502,176 $ 139,314 $ 8,120,127 Services 1,041,686 201,875 72,425 1,315,986 Total net sales 7,520,323 1,704,051 211,739 9,436,113 Costs of goods sold: Products 5,874,551 1,380,221 126,136 7,380,908 Services 510,322 64,968 32,358 607,648 Total costs of goods sold 6,384,873 1,445,189 158,494 7,988,556 Gross profit 1,135,450 258,862 53,245 1,447,557 Operating expenses: Selling and administrative expenses 869,766 210,616 36,748 1,117,130 Severance and restructuring expenses (3,129) 1,328 167 (1,634) Earnings from operations $ 268,813 $ 46,918 $ 16,330 $ 332,061 The following table is a summary of our total assets by reportable operating segment (in thousands): December 31, 2023 2022 North America $ 6,521,591 $ 5,219,480 EMEA 1,058,734 939,327 APAC 171,820 153,232 Corporate assets and intercompany eliminations, net (1,465,795) (1,199,458) Total assets $ 6,286,350 $ 5,112,581 The following is a summary of our geographic net sales and long-lived assets, consisting of property and equipment, net (in thousands): United States United Kingdom Other Foreign Total 2023 Net sales $ 6,923,030 $ 709,078 $ 1,543,732 $ 9,175,840 Total long-lived assets $ 187,625 $ 4,748 $ 17,688 $ 210,061 2022 Net sales $ 7,973,814 $ 838,943 $ 1,618,434 $ 10,431,191 Total long-lived assets $ 182,482 $ 4,601 $ 17,177 $ 204,260 2021 Net sales $ 7,046,742 $ 826,800 $ 1,562,571 $ 9,436,113 Total long-lived assets $ 144,777 $ 9,282 $ 22,204 $ 176,263 Net sales by geographic area are presented by attributing net sales to external customers based on the domicile of the selling location. We recorded the following pre-tax amounts, by operating segment, for depreciation and amortization in the accompanying consolidated financial statements (in thousands): Years Ended December 31, 2023 2022 2021 Depreciation and amortization of property and equipment: North America $ 22,964 $ 20,587 $ 18,532 EMEA 2,838 2,538 4,256 APAC 443 597 588 26,245 23,722 23,376 Amortization of intangible assets: North America 32,514 30,735 29,576 EMEA 3,277 1,696 1,971 APAC 440 461 498 36,231 32,892 32,045 Total $ 62,476 $ 56,614 $ 55,421 |