you, discussing in and results hello, by everyone. Thank ahead turn. context snapshot normally this of financial useful Riley, I my a overview key begin our I providing financial provides believe each our discussion because metrics metric of of
going I'm of As contract a because results not Riley that QX a our the the of of are the today representation referenced, forgo to result delayed significance state of providing business. just snapshot true
our considering quarterly include before a performance, means financial delay By expected reflective being even ARR, this are an this to expected this metrics, recognized financial in ending resulted important of large having contract to addition on no impacting in cash renewal is significantly go-forward the some QX. during delay impact contract resigning In outsized results upsell. from not revenue most collected or our of
ARR. decrease is reflects ARR in due just the new has The contract contract $X.X Ending and ARR to from ARR. contract ARR referenced, million million to decreased delayed of a was the September by as $XXX,XXX, offset at ending year. $XX.X net was additions from expired which to million I original end decrease partially compared the $XX.X this therefore last excluded
in we quarter increase booked $X.X include more year. QX X% revenue metric, companies ARR. by of some for renewals While take $X in in our an forecasted was only ARR Total $XXX,XXX million, last contracts including the a million conservative or from that are approach
increase I total which as within on from the higher the revenue, revenue QX to customer for significantly as earlier. revenue by well have customer revenue contract million Subscription accounted no quarter X% year-over-year. recognized growth upsells expected. had the we originally contracts, offset closed million existing XX% as $X.X as revenue from new Subscription of mentioned impacted grew recognized been for contracts $X.X subscription being The contract, on if reflects would delayed
Service revenue from HolyGrail year-over-year, by recycling service to government reflecting million timing. was revenue flat service offset partially revenue higher commercial projects, due at lower $X.X
subscription margin Subscription XX% margin and we fixed lower subscription number. have year the QX. QX to improved XX% year-over-year in been gross XX% a to both in in in year compared is higher quarter. profit if basis closed profit due revenue to would slightly aforementioned QX last The sequential of absorption the metric over contract the sequential significantly in this costs a drop on gross This and prior
gross Service a to XX% in mix. change in profit last improved XX% reflecting QX QX favorable in this from margin year labor year,
gross with profit mid-XX% some expect service a margins basis, to fluctuation normalized quarter-to-quarter. on We generate
year million the $XXX,XXX costs was $XX.X severance $XX.X Operating to operations. changes in of one-time increase compared better expenses an quarter align made quarter million Included operating were QX QX last ago for organizational quarter X%. cash expenses the the our of during this for in to
to flat mix lower billable severance the quarter. Additionally, incurred labor during of hours year-over-year impact of due allocated allocations, operating labor of of excludes Total the costs. the expenses, which to cost were the revenue removing and amount expenses $XXX,XXX higher were $XXX,XXX to when due one-time costs
increase I total And nonrecurring to total GAAP were The non-GAAP costs quarter, allocations. Non-GAAP the the explained. QX compared million in mirrors GAAP operating operating excluding expenses, expenses X% excludes non-GAAP expenses, flat expenses the closely severance one-time items, that were increase expenses in when million last and like $XX.X noncash up and which $XX.X impact operating for year. of in just
quarter QX for loss was $XX.X short-term versus in $X.XX per Non-GAAP last cash the share loss Net was periods. million investments. share with $X.XX quarter in in $X.XX the both year. and net ended We per
contract cash million receipts been would throughout within quarter had usage Free $X.X $XXX,XXX compared to was currently for in contract been remarks. to positive the year. the have is cash our executed due If the year-over-year cash and primarily flow QX flow been the quarter, free QX. drafted, variation we've timing last of The third prepared paid this as referencing from in
QX of payment in standard by receipt if before payment finalize contract of not to terms. execution QX, QX to receive the from year, year, will of positive. contract lag the diligently working are the free we to be If flow While we payment flow Even free significantly payment from expect usage cash QX. the contract improved do this we expect this do we be end cash the we end before receive significantly
of and For that see has risks prospects business, financial further SEC. and with please our for our been the results discussion our filed Form XX-Q
Riley the final over I to back remarks. call will now turn for