Sprinklr (CXM) 4 Dec 242025 Q3 Earnings call transcript

Greetings, and welcome to the Sprinklr Q3 Fiscal Year 2025 Earnings Call. [Operator Instructions] As a reminder, this conference is being recorded.

It is now my pleasure to introduce you to your host, Eric Scro, VP Finance. Thank you. Eric, you may begin.

welcome, Results Sprinklr's Call. and Year Quarter Alicia, Financial XXXX you, everyone, Third to Fiscal Thank

Joining President Manish Officer. and today CEO; us are and Sarin, Rory Chief Read, Sprinklr's Financial

the a we've and them investor website, available Relations time release along the Investor made earnings the of our X-K with issued ago, We presentation. filed section related on with Form SEC, supplementary short our the

today's non-GAAP on that call, financial note refer certain management Please to measures. will

investors, measures the in of the believes substitute for non-GAAP presented useful While GAAP. intended isolation considered accordance information in a presentation financial information be provide not company as is for this financial with information these to or

to directed for of to are a You reconciliation measures press investor release and supplementary such presentation our GAAP.

be business the of about forward-looking fourth of our for and of changes we'll making fiscal risks to financial many results guidance and In some and year our market platform that the uncertainties, full addition, leadership, the our XXXX, benefits may involve corporate the and the and our strategies impact quarter Sprinklr of opportunity. assumptions, today's statements about our during including call, fiscal

Our actual statements. forward-looking from results materially differ such might

assumptions call we them. Any we that make beliefs on today, disclaim of based forward-looking on our this and any obligation statements update as and are to

on SEC more on posted report our for also XX-Q the to on associated quarterly the filings with risks our these including the For XXXX. with details October Form XX, refer forward-looking statements, quarter please website, ended Sprinklr's

With Rory. that, over now to I'll it turn

some start It's financial few by on today. and with like Eric, highlights of to you the thoughts XQ everyone. hello, business. be a to my you, Thank before covering nice providing I'd

which revenue quarter. year-over-year in year-over-year a non-GAAP revenue income, and margin million, $XXX.X We grew operating XX% operating in grew million. total $XXX.X to $XX.X million generated for XQ resulted the X% non-GAAP to X% subscription

his some them us thank around and to of I the Sprinklr trusting help later. our provide for and bit Manish further business a important wanted to needs. their details little partners solve will customers remarks in members most team globe financial

this would here that some like following call Sprinklr. earnings my days XX appointment CEO, share I and observations Given first as based initial is at President on our to my

those I'm to time important the in at First, the journey. and I and and an to technology, to chose customers admired because and team the also the of incredible team combination I join a team what Sprinklr for like Sprinklr of partners, Sprinklr win. Ragy of join customers roster built, delighted this to on thank helping this passionate powerful has have focused I'd industry-leading our Board long opportunity.

operate product We market TAM markets attractive large strong with a also and a fit. in very

companies I X our do I have with transforming improve to drive operational here team durable, efficiency, and intend global to innovation, decades together accelerate profitable building and growth. Sprinklr. same the at spent technology

and Since hundreds members upon. moving along joining what about and spoken know certain partners. is time around have dozens for that where Sprinklr to last differently I we and customers forward. do What learning have month, I've build listening with business today significant need to of spent a we strengths world, lot of the to team are we of I

and intend them. to have we address challenges also address We to

serve their relationships, attributes their AI-powered platform allow believe of Sprinklr brands by to improve the business engage, us a customer and platform experiences. ground was unified We up empower built customers our as to insights efficiency, the better strengthen objectives. operational customers from delivering uniquely unified their access to to understand, achieve our help and

management commerce, of believe leads engagement vectors including experiences, customer Our conversational business service. immersive across experience unified the next XXX-degree customers our solve a are multiple important platform their leveraging discovery, of to to customer of We most generation some support challenges. and

to value customers base that our nearly customer in today, find across is when be our execute are of true demonstrates within million-plus the platform X,XXX well, over XXX way all customers disruptor customers. in can we We which our customer have the This confidence $X suites. our well using across changing delivered product that every This industry gives experience globe. ultimate grown the us Sprinklr

durable, Our efficient objective profitable is to growth. deliver and

However, as time. navigating on transformation previous we take discussed we are have some will the calls,

the to We Sprinklr are and confident Service, in core while thus and to Sprinklr of hardening enabling platform. grow customers our expanding our realize reenergize ambidextrous full strategy value our our

while churn, acknowledged, As world-leading organizations. strengthen and deliver over working include debt we Challenges has simplifying our engine us I growth operational more outstanding and the are and roster teams, the our around hindered past still consistently year. address we streamlining as our go-to-market there our ahead implement have that focus we our offerings structure the to so experiences to tackle on world, of reenergizing can challenges reducing our refine customer tailoring are expanding processes, and customers focusing to

Rule combination faster growth. to our material intend base investing intend strategically reach to below Rule a we're efficiency, top XX on drive expansion. goal line of margin through not and a overarching to the This We progress our become operating acceptable. operating margins cost goal by XX. Today, on simply our Financially, is for reducing of growth and is this substantial improving XX% of company. We

to and be Our projects, marketing R&D intend well. We to with continue more tighten improve. we'll our targeted and G&A needs the on sales as side work efficiency to to

and aim and where a ability have we resources competitive rebalance have to advantage disproportional areas to will win. a to investments where we We

which official in late plan a more our We to will operational the XQ and earnings of be scheduled details cover is March. 'XX we these for when expected call, on actions our FY financial guidance provide comprehensive

ahead for In Sprinklr. excited the opportunity I'm about closing,

their a are We digital-first define world. in large in is an leader how that and growing customers market to with a enterprises engage helping AI

with long-term margin Our the I world's most value improved growth for brands. support we a platform durable provides iconic differentiated can unified leading AI-powered proposition and expansion. believe faster,

our but to being to realized course, execute go-forward will financials. some open before Of strategy, in are so making committed transparent and we progress the time can take understand it it our you we develop and is are

with to many I and of forward speaking ahead. meeting in the months look weeks you and

I'd go to like through can to more Manish? in detail. Manish over the numbers call the so turn Now he

Thank afternoon, you, everyone. Rory, and good

in X% quarter. renewal driven from quarter, Service, year-over-year. for Professional third was business coupled booked million, revenue with $XXX.X and in the $XXX.X services. quarter for came at earlier quarter driven revenue completed with approximately for subscription the $XX.X recurring X% an was revenue year-over-year. came the third projects in better outperformance total services new For up by partly the The Sprinklr more Subscription up higher million in rate $X revenue at a was million, linearity benefit million in by

XXX%. was Our subscription expansion revenue-based rate in the third net dollar quarter

to the works year We way through more the expect revenue third next few quantum and end rolls over months, revenue in the come XX% quarters and calculation. the this $X the waterfall subscription lower past as XXX which million preceding of of through is At over new had number quarter, a XX or the its down churn we the from elevated increase the customers contributing year-over-year. business

leading with for will changes the in our in the making X-figure our value success continued to the a enterprises and our customers we targeted deliver in the the are some testament a of believe we platform go-to-market customers. of growing world of is These ours efforts. be are and winning We focus

third resulting basis, XX%. a XX%, quarter, subscription professional margin for X%, gross was margins on gross Regarding non-GAAP of gross the a total our services and non-GAAP was gross margin negative in margin

acknowledge as of hosting are previous As this and higher we calls, to work costs more to becoming services professional not response in level, environments and part opportunities. are working experiencing on overall noted We acceptable we we business efficient. data as our are margins this new cloud on launch address at new

details of We year. more on margins will on call our in share QX next gross March

or the Turning was million specific Non-GAAP to net Like XX% which specific of of the a income in reserve $X.X booked in expense credit loss operating booked share. non-GAAP a credit and line non-GAAP diluted drove million income per against charge charge Included and quarter. is accounts QX, we loss income operating was this $X.XX composed the a both margin, a profitability reserve. for this charge. is to general G&A $XX.X

have quarter. would charge cash on million. of free for $XX.X had effect This resulted operating non-GAAP the charge this Excluding income flow no in

With cash flow now no flow, outstanding. free such free we $XX.X marketable for generation $XXX million. cash generation the at cash third stands and to sheet, generated debt that of with X which respect quarter $X.X FY This flow healthy million quarters contributed million stands balance the during at securities to our in cash now 'XX

Calculated X% year-over-year. third quarter of million, $XXX.X a billings for were the decrease

the of is As smallest you from years, quarter may QX our recall year. previous billings

from period $XXX.X revenue total As in performance the XX% QX last up of $XXX.X XX, QX in recognized, called we compared RPO, that XX% been had earnings typically has committed out year. which decline contracts And a not up seasonal XXXX, million, call. RPO, cRPO, sequential the represents yet has remaining was was same cRPO, or current or customer obligations, million, which to October year-over-year.

in as our is trend. We expect QX cRPO to grow seasonal again typical

QX Moving and guidance non-GAAP and business now outlook. to year full FY 'XX

million essentially implies at be in the to to in we growth expect we Within QX $XXX representing with midpoint. flat $XX revenue to range million, growth year-over-year in at professional guide revenue. of For to the total revenue, year-over-year million be range of QX the $XXX $XXX $XXX expect representing QX, services subscription million, X% also The million the services professional revenue this, X% midpoint.

calls, delivery in in us As the we have signaled on prior given invest market. capabilities continue Sprinklr available to we growth opportunities to that Service earnings

we single to margins As QX. digits professional such, in expect negative for the services gross low remain

in per million, $XX.X non-GAAP assuming shares resulting $XX.X XXX operating diluted weighted non-GAAP average be We in to net of share million of expect the income million range outstanding. $X.XX, to diluted approximately income

netted can million an in operating of previously revenue in an to decline be total the The from in cost guide comprising $XX $X million the of attributed QX non-GAAP increase against implied items. increase following income

the as in lastly, fees CEO; renewal million $X.X our targeted bonuses; approximately incremental the formerly second, successful approximately of fees million First, known $X $X third, data current million hiring in new fourth, million driven and Twitter. delivery partner and consulting to in mainly approximately and $X.X by approximately in costs; bonus with agreement costs, X, our of recruiting signing related additional retention

of revenue year-over-year subscription midpoint. expect are X% now the total $XX $XXX.X million. to For million our revenue million our services revenue and range the we increased representing also at $XX.X midpoint. And to from professional X% we estimate revenue that $XXX.X both total the have in year million, raising full FY subscription we We representing estimates. million, for the to full revenue expect million be $XXX.X to year-over-year Note of growth year at $XXX.X 'XX, growth

be to non-GAAP a income the for the XXX diluted and $XX.X per the For operating million, $X.XX to at margin operating in outstanding. 'XX, without FY QX. our full diluted average equating we loss QX, estimate credit This $X.XX, $XX.X the charges assuming implies net taken XX% QX, to weighted to range year income million in midpoint of of non-GAAP million share non-GAAP adjusting shares

million, a midpoint against the of current $XX midpoint FY QX the increase as As earnings midpoint had million from $XX year to at the $XX outlined total netted earlier. be the at of guide non-GAAP of million guide income million the bridged revenue largely million. cost in for increase $X.X of reminder, 'XX The million we bridged 'XX through on a of call, $XX.X in $XXX.X FY operating an prior can our an prior to

estimate provision non-GAAP be million earned consists here other year the million income. primarily Furthermore, provided. income the deriving $XX added full income line of $X.X provision a the of the purposes, in here QX. income tax we needs to million share $XX estimate full per FY year operating QX. $X total a We In income for in that modeling interest for million be for in net non-GAAP 'XX tax other to to This ranges with of

consistent FY We few the expect our comments to be 'XX, past the on year calls. full earnings positive with GAAP for net income

slightly years, reacceleration of few approximately expect in in respect we total imply the billings the billings estimate, billings approximately X% are QX growth of year-over-year to subscription estimated and X% million, QX. and from $XXX rate the with consistent fourth shy a growth rate a 'XX for implying be rate with With the year. trends growth of year-over-year. last million the to as billings This With full quarter this the would billings $XXX.X billings FY the

generated flow $XX.X of the have in million quarters first X We the free of cash year.

QX. in breakeven level for free the we cash Given negative million to range $X billings of flow QX, estimate to from

'XX FY earnings to more a but we expect leadership the commenting be financial today, QX outlook not operating provide late Given on March. we schedule recent our and call, which changes, in will plan on as will we Rory noted, detailed

would and what for confidence I employees for building our for like are our I'm passion all Lastly, we in grateful the placed dedication customers to have their thank and that us. at Sprinklr,

And with for questions. that, let's open Operator? it up

comes question first Bhatia with William Our Instructions] the from of [Operator line Blair. Arjun

Welcome, Rory. I kick you. one, off want Maybe it first to with

was think you the further you'd go experience into I on into is this you realm debate go Sprinklr. of solution before the in, came down roots or that there about and and the core social customer whether CCaaS kind of double-down Sprinklr

priorities should thus future it's go, CCaaS on appreciate maybe go-to-market perspective still a I of your still early but two both social? and of business kind the is you're weighing of on on formulating the and So market views, Sprinklr what direction the perspective and core between your and these that product far kind

Arjun. That's question. a you, Thank great Yes.

in this my think shared remarks, view the prepared one. I of kind I on

million. think look number that I million each. between And platform then almost that the of we this and all of customer group we customers, amazing I offering. that to XXX opportunity take roster our They of of another when and suites see this up at revenue experience over a $XX amazing the have $XX customer $X large advantage across have million them, results unified we are with put AI-based are

by nowhere acceptable. be. see We're to XX make sense. one on XX%, XX% that's by profitable going that to a we're to not growth. efficiency is just our our it bottom get The going durable, improve Rule making to driving the the and address and going better to Under sure we're going long-term, cost We're the that through of strategy lower is You're most areas targeting results. where

really core. has able the And then our past reenergize this and of years. a It's being to the bread-and-butter. couple line, our it's top bit over strategy, ambidextrous grow This been on neglected

a see to going You're refocus here.

you're We to early products that have 'XX. new in introduced be see going FY

into going to driven incentives see You're our go-to-market.

rebalancing our an Because to as enter see to of customers then of make product to in into going leading hundreds to a $XX million from it's we're many space. thousands million winning also that grow skills excellent and You're and to of these way this we $X them accounts. sure

in But its force, over iconic the customers XX the supporting selling complete that And brands the is our the to it's and other other are all suites. and these most tech relationship I've of In part these ambidextrous kind your to expand idea this offering harden what across platform we world, offering. a this you the that space, see and on like not for this and on this those space, strategy, that been really are can Then in hand, full customer. in in and services customers. they of XXX-degree the toughest, easy when we some offer across knit care offering have years of create almost with

and look you'll the So reenergize And service when an results, customer that right, strategy: it at our win. and get harden ambidextrous offering. just we core, expand clearly the grow it's we see

thinking metrics I color. changes follow-up business, Perfect. and look And Manish some coming. think the triangulate maybe a rate What for as the execution of kind for That's fully leading of you trying us what business going indicator should cRPO, key But couple just a of kind metrics how if and on look forward growth we between financials. helpful at X to the here? sort billings, in growth here revenue, to understand the various of might over the there's I'm we different help at kind and next quarters? the the be rates. about appreciating growth all they're strategy should maybe at subscription differences Can of about of those maybe

Thanks, Yes. Arjun.

looking year. X% So for or outside we've FY take, subscription for you're give FY the at of guide because, really ought grow, 'XX 'XX, to said the

and what trying That's at, You are you're billings trying growth. between to and right? get to triangulate that growth cRPO

a 'XX, beyond From right. exactly. more Yes, forward-looking fiscal perspective

not Yes. metric that us. said good in And we've clearly is for I billings past a the think

will recall, growth year the rates and reason billings. good And quarterly stronger like a we being. a As the of customers them. plan are lot honestly, sort maybe I That in looks isn't March leading each indicators, either for for on I us. we the of those part which I look more think next tend one to thorough cRPO go is very we a you'd And think think at semiannual for have and transparent of of much at look time be route for I would RPO much or lot indicator the be just that giving down the do call. a quite what of

line with JPMorgan. next comes Our from of Pinjalim Bora question the

put you the to hold? renewal Obviously, to on of the portion think quarters you meet of areas for of to lot walk are are might on to need that kind the might take kind last the talk in, take motion starting already couple specific of there good long how it incremental the Sprinklr changes? out. Rory, changes what rolled story understand Rory, a are in virtually. play has maybe side. that change Just in of about out sales turnaround as you And you trying Could side,

that the we'll earnings plan now generally start between months, thanks. time when XX, then to question. of call material But and many March. in that these to roles it to a period take the in XX-month through it for going of that That's over it. the hold other Yes, taken across and on to gone they discuss I've great many across going it. you're my see take kind take Having in of transformations years, XX actions really real actual progress you're we XX, starting see

whole a really think I at look we it's important component that really, picture. really that

I doing. what think key So to that's component a we're

that seen really and forward. that acceleration of months, over that thankful the transition work the the of is the to analytics I we've that's and on we think complete I'm done the been that basis move a past couple lot have

we You're a on February. in going as us to of technical creating a key our dual with make we a we all FY to that There'll platform. our coverage see that drive includes structure adoption required which to 'XX accounts. place long-term across a robust structure be are have going pod structure in managers, launch focus pod fundamentally model success sure We're go-to-market know

to it managers, last going XX-month see the going account the will relationship You're contract. period. We're on renewal to activity the of at in case that foolish. where of renewal account not terms That's be the in RAMs, looking a in a we're just and manage renewal month

You're that build us going see offering. to out

that And moving structured our then on changes specific us teams to and in forward. pod, the implement support customer and implement implementation you're so have that service the right technical are to going we see those teams that well place

a ecosystem. also to around effort see reenergized partner going You're our

in our partner customers a question, that As been It channel a partner it's something makes having reach, player. just gives is multiplier want. company's have believe it I execute. you and my to ability know, sense. us our no I career, multiplies XX-year capabilities, it every There's ecosystem of

March You're in detail those and focus well covered the to all efficiency actions going call. as see on in cost as our

an XX of will on bottom how both really you top those line our indication results, Rule the make improving on and think the our we I line. give march

work expanding core XX cost management get see you're on a go-to-market. through to then in service again, to both streamlining be. rate our the But company hope place through and XX%, efficiency, and offering. of our the helps. growth better bottom, Rule hardening no going this us and that I And to Being under

us you the there? for pressure? help Yes, What that's way renewal one seeing Manish, the bit? are good in you. eased to a Has understand dollar that and detail. the Any churn kind were of that seeing you downsells

have feel I of say but marginal of we're would what play model, was we I to the sort Rory next And there managers, I the looking in is are sort shared line the that sort would the it's out think really renewal say going given yet. as would say I sort the account changes nothing come of in largely broader saying, of improvement, with make past. we of us makes of at is the woods including into to pod year. beginning in that

going that a we're so to our base time. at renewal And lot see of evolution more

be to So slight improvement, but again, done. more work

Our Porter of line next Morgan question with from Stanley. the comes Elizabeth

was if of of pricing the pricing I another hit packaging part updates which we analysis wanted what or and seeing imagine you're early to learnings as there's the what any doing and could packaging. and effort, the forward. around going Curious on go-to-market you're

bit we partners. simplify I've lot you of Yes. should That's Elizabeth. there's quite 'XX is no that model. this of our clearly in as time, and to FY a simplified great can question, question feedback spent actually a know, There's a customers a and packaging that a you expect simplified speaking pricing model What space.

move to Sprinklr you're going series of going to from to this And of and add essential us we're massive of move concept see we it. an a to Sprinklr could modules professional around idea number SKUs. a that with think I away

I would our be far received that's positions and by so well. I think our easy much It would customers. this us concept very I a to for. is definitely think platform customers dramatically build well looking run think be they're the got analysis, something from more and it it other would feedback would billing I but simplify. And And

to should see expect FY 'XX. You that in

around should data but could million, that just maybe risks frequently? sort color granted incremental all any as the potential? around a just curious X. how costs quick And color with income about will how long up last? of for incremental operating you the contract $X the around come incremental that seeing of Any maybe Or guidance sort just Or we provide more think QX. it's in really about, the costs I follow-up, only Manish, was Great. appreciate

Yes.

So the Elizabeth. for you thank question,

that very thought before, agreement at a excited. had successfully place we again, for we multiple So in it renewed we're great, We terms years. were and very multiyear

fantastic perspective, great a we So do to this partnership. a of this outcome. intend ours, continue sort from They're and our is partner of

In give what the broken costs data a more what for costs not we means terms detail sound FY data for call. record, like but it on March again, for 'XX going to of it forward, can means

Yes. And bit I'd at like one a color Elizabeth, important. just is to add of looked one, this I because little really this this on

think I channel look costs, we're at going we core also in expand that as also our capabilities to data space as well.

As that fundamental long-term core for you and grow it's know, our success business. we that reenergize

give valuable build unified across so of kinds analytics out see discovery, they the of see that some service. vectors capabilities as I functionality think our you'll engagement the platform engagement, very manage introduce indication and and in we to going is right 'XX. that's data that additional can customers All commerce, this FY effectively us additional across channels all and support be data they cost new customer early significant and conversational to

contract. on at I job looked So think the I've and this, a did we good

Our next line JMP. the from question comes Citizens Walravens with of Patrick

Rory, to you here. questions. have Two So excited

So sell like reducing remarks, first operational other of core of years. about cover, that you is, figured in And I'm root you your cause by one price dropped X the the tackling we The out have over they one talked debt, company XX% the prepared wondering, churn. product the churn?

got And that. with deal so to you

where didn't they products one Microsoft before. against now Another and bundled is competing head-to-head competing they're with

you've underlying anything the that the explain there churn? that, sort reasons is for of discovered, helps like which So

because kind A That Pat. of that, things, welcome I appreciate key couple is I item. churn as that. to was do think, this into I me. looked I Yes. appreciate a

at. We the are address. have fundamentally something we have to no rates renewal at being we business That's

a look that that no driven some at there's over move couple There's period, COVID was I I that As the the it, people there past plus. things question overbuying. have year of think as past

it case. number a the of areas. that's We've think I seen in

company product toward think core. in area. in away the shifted skills so space, said think additional from I And I particularly we product area, the also the the go-to-market same over-rotated the we thing service the

I think both were tactical those of errors.

very also service this order think of technical in team the had I we've Scott required in talent understanding lot space a well skills that is With efficiency. our in the on, his and streamline understood. coming really to of pod

relationship I to manage we're of also a very to think to in XX of We're going and to address about around a company. of put months going way us kind That's see quota enterprise in go going year. an focused not to carriers. last in, customer set the our you're to talk the going the software initiatives incentives not We're place renewal. run the just month the see

the I environment, own of in partially, macro partially it's some some some So our of execution. our think it's self-infliction of terms of

think for our February of building launch I we're in clarity FY 'XX.

and and relationships sales that this structure renewal we're sure going sales much our kickoff going our and have our build our how to to together, model We a effectively. that it we build all bring managing we're incentives that coverage leaders how we month we're to make make more very with clear

Do I kind I going don't. on? Actually, that's there's I some of inherent event think competitive don't.

I trust products I've to relationships the make about tech us and that to that, demonstrated most our product took million and visited understood with before in month it. working, these customers, did think spoken job I $XX amazingly I've suites. actually across plus, prework I and million, my one of last points by sure And that's this them important of some that I think the I I the demand capability for companies some and X difficult these when $XX gone of see all our is

profitability consistently much industry. space but won so we time, to focus see, that that and very that be the at about and ready highly amazing that I we think ambidextrous how reenergize grow to consistent Pat. really on to services for this harden of And we talk again, because that same repeatable what the to customers to time in the it's have every you're core. can it we But with going hope and core that get do and, make see some going prime there, discussion, I I'm helps,

a follow-up. ask Yes, I it can helps a lot. If

you think your guys linearity I in script. mentioned better

the I don't the think "Now really Do in improvement comment, you systems in, macro. it's macro. election? thoughts an all Trump you that? Is on that of the discussed macro? hear I VC it love seeing to go." Are the So any one is post we've agree with your I'd had

Yes. the of macro. thoughts I'll couple you a on give

I there's perspective, gangbuster think should we I mid-single digits. IT from an I expect think think don't activity. spend anything

going I think think gives the signs. clearer States, to of spend. United definitely consumers questions clarity customers it gets confidence like things. is clarity the in that and to answers I we couple get are And and who difficult on and a There when the be President

of a lot is interest seeing company. question across a customer experiences. a the advantage creating don't comes if. this What I'm demand this is and is of But I our around planet. think revenue competitive a global unified A in

I the these of kinds I I And a advantage when of think to together. see question when. they on investments competitive reflects that that's it's activities the in a by our this that an comes where durable think space, And platform making that linking see nameplates disparate opportunity are in. create

doesn't And optimistic I'm on stability that so have can in dime, that change So that some we yes, change. the a macro.

advantage X that interest should happen. be You But of opportunity the never we But And should going lot demand. think to the lot space, in I next spend mid-single execute of digits. an will. there's that know a years if over take we think better, we able and what's a IT our I there's be to in and of

Raimo comes with Our the Lenschow Barclays. of next line from question

you Like on to how past. of the have about team? in of A luck, a talk the in of to kind move team can well management, like you setup how do the about lot Manish the in you a run from of bit was it's please? And broadening changes. my mean you the we company. the think the think maybe one the Rory, as in some changes Good that, might focus and as of the standard That of speak terms that like changes management parts well. changes moving structure? terms Can Can little just team, end investment seem to team, kind should comment

I And luck. of wish Raimo. the you, Thank appreciate good Yes.

I think right. you're

think SaaS I enterprise a basic these of company. are concepts mature

nameplates. the have We

spend year have and million XXX customers, amazing that iconic We over us. a with $X almost

execute success. to have But we've got We better.

been And I've way, through of by these many transformations. the

know done transformation play what I've times. I do, going and what did. If look to to this you go want mean I'm this I several at

be have efficient. We more to

We be good at have execution. to

have partners we to tackling. surgery? build is that and trust. say yes. Is with to do team I'm And a of bit customers, brain That's We have blocking it execute This our and we what why need science members, We and shareholders, our confident, our rocket we or with basic do. can to do our time, we what better. No. own

X And the invest the from product of team years. be structure targeting much changes in be grow. bigger company to next the the leadership capture Now team better. should fits a our at perspective, a the the share to to and of over X software disproportional team We need where to opportunities where do look and we're expand to we'll us to make we going for and

You capability happen. build make has a the that to team that

again, companies going straightforward. March, look complicated. you talk generally is want to It I've about go at previous that I'm the what And to very not worked in if see It's at.

We have product set. good a

great We customers. have

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Raimo. Thanks, Yes.

the X you you years. look So and years, a couple go for last first thing, for of very will at QX the transitions last to if QX reacceleration billings see similar

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that concerned. the So terribly the not Does years. It's over pattern that sense, of Raimo? same make couple repeated last has I'm

sense. Yes, it makes

Okay, perfect.

of next Trebnick Our the Catharine from question comes Rosenblatt line Securities. with

logos. more quarter's reps sales you at renewals a looking your on earnings maybe talked call, on During and about focus several focused and new reorganization last others

unpeel So Appreciate sales can you where you on it. organization? that are

again. Catharine, to you, talk Thank it's great you Yes. to and

think spot-on I on complete we're Scott have Harvey's The 'XX, to in for in probing X. all you're implementing, and which FY February this. place of launch that want go-to-market we the changes with is team on

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Yes, it does. Good luck.

comes question of Ader Capital from next Our Markets. with KeyBanc Jackson line the

another? resources of to one like net pointed of area investments rather tonight, thing Rory, new or that the net one new to require maybe or would pretty which shifting from them explicitly required than you've changes dollars

Yes.

I become structure we the But efficiency. Jackson, need expect be that really to more want our invest to And and this. make on clear our better get cost be to should efficient. position investment. cost net to So areas in, the we'll I lower

operating march company if year, case. to We want years. no be improve to X, that's margins, X that and as question to have improve we that, next our XX over the we There's on Rule growth the we a rate have of our

to in call grow. going need some I product right structure. that us where significant add I'll capacity technical know give more And don't add quota make RAMs. don't any increases add areas, best We're we we're and in cost." they want add I'll in I'll success thinking, going that. capacity more to in to We're in going Quite skills managers. "Oh, definite areas carriers. restructure enhance We'll this opposite. we'll technical rebalance, to we're some. to you the in add leave have the areas we the bags, some sure that

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I'd So it's that, answer that's Jackson. pretty clear. hope I how

it. Got Yes.

Okay.

cynical The that between shake February. And you're rep things gap churn. the guess kind maybe me to $X tells that, one this Rory. be retention you, might side indicate question, and here Second million some in unwanted for in when I and for the Manish bridge my now bonuses quarter, of might looking or in out fourth

curious, either just or currently, churn So unwanted? rep where is wanted your

take that pieces. I'll Jackson, in two

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did support. areas. that We I sure plan. a it it the I was execute just We we skills. areas make product were sales. think in did the as that it this We the through in that I go We some did critical. of in investment. may captains the functions prudent field and And that it in of did transformation. functional we need can generals across all in areas the more field all key to keeping place It's have do that

talk about Now let's reps.

we One model a of we structure coverage to move things the rep around this coverage mature need sustained. that's as model, a

length relationship. that of the the One is of single of at is It's company rep patch knowledge driver productivity the #X things and product. seen every I've of my in and time career

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of next Parker with question Stifel. the line Lane comes from Our

decision your IPO, if building side? Rory, about philosophy Sprinklr, very not entertain a And look personal you When at something is you on so M&A the is and of the to the bigger think here, post-IPO. prior buy-build what acquisitive much solution optimizing history you'd that this on set company here?

worked and Yes. of and huge team to the integration it with created Thank biased, success I've Dell been M&A value. Dell integration his sides And running the was I'm on my was in Michael biggest the that and multiple obviously, It's structure. EMC, you, ever. a tech interesting, career, Having but Parker.

I've my career very mixed through acquisitions seen results. had that other

panacea. a not So that space. It's in everything not it's works

we with just lot better execution the of a company, see need we and right becoming I and that here more and SaaS a and better mature assets have blocking enterprise you'll think better results. better execution, tackling

would a action wouldn't in it? build any that Absolutely, for I to said that some entertain we some to say or kind specific needed small having I with I would. looking add of if But we found capability Now that, I'm major technology, tuck-in out that space. skills

to basic that Does here. that I and of work have have plenty think do work we we Parker? with of help, the upside plenty

the It feedback. does. Appreciate me. all for That's

Our of with next from the line question Schwartz Brian comes Oppenheimer.

Welcome too in just luck. the optimization good the timing have just wish the to Rory, of kind of and one question the strategy. I call, terms I of you

you of terms lean product beginning, in to where more the driving plan In the do in or around structure? the profitable go-to-market changes growth, into

best my can company to of company. Yes. curve change areas. #X the experience, of That's products area a is bend comes from question, great trajectory in introducing functionality that the new Brian, a actually. the X The really and way a

you a new If capability. a add new product feature, a differentiated offering,

attack. second is or area the better to or to go-to-market, we're The that segment through this create changing being going adding introducing by new believe an I partners new together largest we're new ecosystem able model, where a coverage

have both the company. the So biggest impacts change on trajectory a of

the see put implement question your to go-to-market faster going Timing-wise, they're to place. you're in of quickly impact timing. to But because and changes the is more really they're easier

FY So and FY half in, to of a kind the lot coverage 'XX of I've beginning that see place it 'XX. Catharine, the of of in for already suggested, first I going will as get talked in in burn you're to that February, work put

and work, product around in pretty The the because to some And our team doing functionality. work core Amitabh good creating they're see I'm it space. actually from some that new really you're fortunate going there's

of see our But for that some core actually reenergize bit and grow take strategy that deliveries expand you're not and longer. deliverable. function, harden I'm of is saying services, So to little it having the going more a to just product and tend

place, in them that lucky to going and I'm very first but because of the of you'll of they're year, you're flow. pipeline see see half see that beginning been the next a beginning there's So more products that of the of at that we'll

of flow going go-to-market year. timing-wise, see the that's how would through you sense? you'll kind itself manifest it Makes product you'll So generally forward. And and see then it first see in

Yes, it does.

Brian. Thanks,

that's it the think for I today. time

So Eric. operator? Oh, you, to no, it's

it. take I'll just everybody I for thank today. to us want Yes, joining

some Just housekeeping.

We'll before in For our market you. to that Time. call that issuing X a be earnings going forward, and the Rory, issue a.m. of we're at back our includes call date QX moving sometime our call release 'XX time and hosting release press FY March. to earnings and open Eastern

of members mature growth, customers our march opportunity good profitable margins. interesting, and by team of XX. Rule to partners. Eric. We can really our enterprise that, like of through Sprinklr decision. all I'd you durable to company our software build like especially the thank this have the expanding I That's and do all It's we an a profitable around on and globe because that the of to growth,

lot a work have We to do. of

to the we'll You time, very and we actions forward. that all need going be do us give transparent on

us rest to I you I taking year. want day all on the appreciate the parties interested earnings and a join great of of Thanks, this everyone. holidays. and the evening, call. thank Happy Have to time tonight,

teleconference. today's concludes This you. Thank

You may your you lines at this Thank participation. disconnect for your time.