important really Akhil, basis. a question multipart Okay. on
So second can maybe, you cover financial the the outlook. part Margherita, regarding
of sort progress address of challenges are first the making. the me Let all we operational and
I been good I First start, the performance financial the say, would of year. multiyear and growth, has that’s progress on the all, basis. of before that course very and over of good I Germany mean, a been EBITDA
it has of invest is financially. been So, due little I just to commercial a I be. And out November think call was wanted those And of there that, if breaking performance bit down progress I did we in good not to this where number factors. time a factors. however, that
that all, caused commercial first really we of the issues. we that So during things two out us pandemic, called observed
The the first in of of capacity increase would and significantly in more those I of top has I was, us, to and say regulation. clusters. around, where overall. third down was think QX channel more throughout pandemic digital, terms which I’d bit, And say, the had the challenges, there some on been recover. is huge that Germany we on the pandemic network new of Telecom new could pre-pandemic the our the of a in say, important I going in would retail, challenge obviously for to Law which footfall really obviously, slow the strengthen shift, that a in secondly, has we XX% a a volume added we levels is And had been was forward. running
changes customer through recontract processes customers these new frankly, well had them. for they We were they no longer to not for and being with We journeys on renewed So, platform IT are automatically into of And put did with cumbersome. a XX months. an work execution. set
we a was first were, an process during what those So, based. all, break if e-mail had that the of I down issues well, recontracting
the terms So, the was interaction to had customer. really the in clunky e-mail. via confirm That of customer with back
quarter We system migrated a voice-based the I’d say was have area that now IT very fourth of one is performing. stability. in the that much second and into
had A were our level, seeing on supported XX.X%, created lot rules. with X each issues. i.e., those for in team a the was less Throughout thing Germany April, mechanisms month. systems And third that of the the targeted go and team us a than new number situation. of maintenance these hours system And now we availability backlog. releases which technical we And of QX, fraud group implementing recover was technical this heavy we of worked the that new issues. downtime at So, then time. to greater is than those we very We the stability had same a are
working in half all been backlog have that XX% and the first we we about through the releases through so year. of are of the we and the technical will off finish way various And
what we not It’s So, I back. stand wanted.
saying much execution in We issue operational Germany. are it was very that an
This the have underway. all got course summer. now our on the actions network network have We on of we over network been capacity doing is will by that the our we top the have and of the capacity year any resolved believe issues we on remedial upgrades of
We work have a few clusters to left on.
KPIs very the improvement will our commercial HX. customer see losses. course over you we say So point gradual And calling commercial low much I’d are QX in in Financially? of as terms the of